Anhui issued norms on residential property disputes for comments.

In various cities, disputes between property and owners occur from time to time, and Chuzhou is no exception. In order to deal with frequent property disputes, Chuzhou urgently needs to change a reasonable standard system to regulate property behavior and reduce disputes.

Recently, the Housing and Construction Department of Anhui Province issued an announcement, and the local standard of engineering construction in Anhui Province, Technical Specification for Third Party Evaluation of Property Service Quality, began to solicit opinions from all parties. In the future, our province will establish a third-party evaluation and supervision mechanism for property services, improve the service quality of property companies through unified improvement of evaluation standards, and more effectively prevent and resolve disputes and contradictions in residential quarters.

Function: The evaluation results can be used as the basis for property selection and dispute resolution.

In the daily handling of property disputes, we often encounter the phenomenon of "justice is free from people's hearts, justice is free from people's hearts". Insiders pointed out that the judgment of property service quality is a complex and professional content, which cannot be unilaterally judged by individual owners and property companies. In view of the current reality of property management in the province, it is urgent to introduce a perfect third-party property service quality evaluation mechanism to provide professional "referees" to promote the better resolution of various contradictions between owners and properties.

According to the new standard, government departments, owners' congress or individual owners and property service enterprises can entrust a third party to evaluate the property services as needed, and the evaluation content is agreed in the evaluation contract, which can be used for overall evaluation or individual evaluation of the property services. It is understood that the code will include more mandatory provisions in the evaluation, promote the improvement of the quality of all kinds of property services in the province, and promote the construction of a standardized system of property services.

What is the use of the evaluation report formed by applying this specification? In the future, it will be used as a reference for the selection of property service enterprises, the settlement of property service disputes, the renewal of property service contracts, the integrity management of property service enterprises and project managers and other related property activities. The evaluation results of property projects can also be incorporated into the credit platform of Anhui property management service, which is subject to social supervision and improves the reliability and credibility of property service evaluation.

Requirements: The certificate-holding rate of elevator and fire management personnel should reach 100%.

In order to ensure the independence and impartiality of third-party evaluation, participants need to have some necessary threshold conditions and avoid involving the interests of all parties.

It stipulates that appraisers should be familiar with the relevant policies, laws and regulations of the property industry; Have corresponding professional knowledge in the property industry and be familiar with industry standards and norms; College degree or above recognized by the state; At least 5 years working experience in real estate industry; Personnel who evaluate facilities and equipment should have intermediate or above titles in engineering.

Third-party assessment focuses on service resources, housing and facilities management, public order maintenance, environmental services, and comprehensive community management. In the evaluation, it is necessary to grasp the key points in the time series process of property services, evaluate the quality implementation of key points in the process, or score the management level of key service quality elements against evaluation standards to get the final evaluation results.

According to the requirements of the new specification, personnel in key positions such as elevator management, fire protection management and cleaning of secondary water supply facilities in property management companies should hold relevant professional qualification certificates, with a certified employment rate of 1 0,000%, and people should not be randomly assigned to engage in professional management in order to save money. Property companies should also train property service personnel in emergency plans. All kinds of emergency plans should be rehearsed at least 1 time every year, and the owner satisfaction survey should be conducted at least once a year.

In the management of houses, facilities and equipment, the realty service enterprise shall make plans for maintenance and major repairs according to the conditions of houses, facilities and equipment, and implement them according to the plan. For example, domestic pools and water tanks are cleaned and disinfected every six months; The water quality is tested once every quarter, and the test results are qualified. The elevator runs smoothly without abnormal sound, the intercom system functions normally, and the video monitoring equipment is in good condition. In case of elevator failure, abnormal situation or potential safety hazard, it shall immediately stop running and maintain it in time to ensure the personal safety of residents.

Prohibition: Property organizations may not rebuild, divide or occupy the garage without permission.

The new standard also puts forward some prohibitive provisions such as charging and operation, and clearly points out that if the property fee reward system is implemented, the income and expenditure of property service funds will be announced at least once a year.

Use * * with parts, * * with facilities and equipment for management, should complete the formalities, regularly publish revenue and expenditure, shall not encroach on the interests of the owner. Property fees shall not be required to be paid by stopping water supply, power supply, heat supply and gas supply.

In order to maintain the order of residential quarters, property service organizations shall not rebuild, separate or occupy the garage without permission. Fixed parking vehicles should sign a parking management service agreement, parking vehicles should be parked in an orderly manner, and fire exits should not be occupied. Parking guidance, warning and other signs should be clear and complete. It is strictly forbidden to illegally park electric bicycles in public areas such as walkways, stairwells, and safety exits, and pull wires to charge them privately.

If you have any comments, you can ask:

If citizens have any suggestions on this new technical specification, please give them back to the compilation team before June 29, 2020.

Contact: You Xianfang

Tel: 13966752048

E-mail: 72944 1688@qq.com.