Property safety week plan

Address of security service plan (property project):-No Property type: hotel, office, commercial and residential complex area:-m2 (including residential 1000 m2 or more and commercial 1000 m2 or more); Household-home, one underground parking lot, one parking space and one gate exit) Management unit:-The content of property project safety management: The main contents include public security management, fire control management and vehicle road management.

(1) Stop the violation of the Regulations on Public Security Management in the property area and report it to the public security organ for handling. Such as illegally carrying guns and ammunition, illegally invading other people's houses, stealing other people's property, etc. ;

(2) It is forbidden to interfere with the normal life of others in the property area. Such as noise, pollution, littering, building all kinds of illegal buildings, and mobile vendors disturbing the people.

2, fire management

Its main content is to prevent and control the occurrence of fire, such as fire safety publicity, timely fire extinguishing, maintenance and repair of fire fighting equipment, etc.

3. Vehicle traffic management

Mainly do a good job in vehicle parking and traffic safety management to ensure the safety of vehicles and pedestrians. Two. Post and personnel arrangement and expenses: Note: the security guards provided by our company charge an average service fee of-yuan/month. The project is planned to be carried out in two shifts, with a total monthly cost of 06-. Working hours are 8 hours per shift. Pay off last month's salary on the 5th of the following month. 1, need security personnel-person: day shift:-person, night shift-person; 2. Job arrangement: a. Team leader:-person (attending administrative class or attending class); B, Damengang:-person/class; C. Underground parking lot:-one person/shift (directing vehicle parking); D monitoring room:-one person/shift; E. patrol post:-person/class. Three, the main responsibilities of the security department are:

(1) Implement the guidelines, policies and relevant regulations of the national public security department on security work, establish various security work systems in the property area, and be fully responsible for security work in the property area;

(2) Organize all employees of the department to carry out various safety work, put forward opinions on post setting and personnel arrangement, formulate job responsibilities and task requirements, and preside over regular safety work meetings;

(3) Be familiar with the resident population in the property area, keep abreast of changes, understand the public security situation in this area, and put forward opinions and measures for the public security work in the property area in a predictable manner;

(4) Actively carry out publicity and education on "Five Preventions" (fire prevention, theft prevention, explosion prevention, damage prevention and natural disaster prevention), take practical measures to prevent all kinds of accidents, and have the ability to properly handle unexpected accidents;

⑤ Pay special attention to the safety education and training of departmental cadres and workers, and put forward and implement the education and training plan. Four, the basic requirements of security service operation

1. The operation of security services shall abide by the laws, regulations, rules and policies of the state and the relevant management regulations of the administrative authorities. Matters that fall within the scope of security services shall be implemented in accordance with this standard, and matters that do not fall within the scope of security services shall be handled by relevant departments according to law.

2. The security service company shall provide security services for customers in accordance with the contract, maintain the safety and order of customer units, prevent or reduce the occurrence of illegal infringement or disasters and accidents of customers, effectively avoid the loss of customers due to the responsibility of service providers or security guards, and meet the safety needs of customers.

3. The security service company shall provide the real information of the service to the client unit, including the company's category, qualification, the level and quality of security guards, the types and effects of the services provided and the fees charged. Give clear answers to relevant questions raised or asked by customers in the principle of honesty and credibility.

4. Security service companies can provide one or more security services according to customers' needs. If the customer has special needs, it will be agreed separately according to the situation without violating relevant laws and regulations.

5. According to the requirements of customers or the needs of security services, security service companies can take civil air defense, technical defense, physical defense and dog defense separately or jointly to safeguard the legitimate rights and interests of customers. V. Work attitude

1. Obey the leader-to the letter, obey the work arrangement and deployment of superiors.

2. Be strict with yourself-stick to your post and don't leave your post, escape or sleep at work.

3. Honesty-be honest with superiors, colleagues and owners, and don't do extreme behavior.

4. Unity and cooperation-departments and security guards should cooperate with each other, and Qi Xin should work together to solve difficulties.

5. Diligence and efficiency-carry forward the spirit of diligence and practicality, and finish the work with high quality and efficiency.

6. Study hard-study relevant professional knowledge (including but not limited to: safety, fire protection, etc.). ), constantly improve their professional level, and strive to improve the quality of service.

7. Thrift-Have a good sense of thrift, work diligently for the public and save energy. Sixth, service attitude.

1. Politeness-This is the most basic attitude of security guards towards owners and colleagues. They use polite language at all times, starting with the word "please" and always saying "thank you". 2. Sincerity-sincerely receive the host.

3. Friendly-"Smile" is the most appropriate way to express friendliness, so you should greet your host with a smile and get along with your colleagues.

4. Enthusiasm-provide convenience and enthusiastic service for colleagues and owners as much as possible.

5. Patience-listen to the owner's requirements carefully and patiently, and try to deal with them without violating the company's regulations.

6. Equality-treat all owners equally, and there should be no distinction between the rich and the poor. Seven, gfd.

1, security guards must keep their clothes clean and tidy, dress according to regulations and wear work cards on their chests.

Don't wear shorts, vests or slippers in the workplace at any time.

3, leather shoes should be kept clean, bright, no nail ring bottom.

You should trim your beard every day, don't cover your ears and collar, and don't shave your head.

5, face, hands must be kept dry and clean, leaving no long nails (not longer than 2 mm fingers).

6. Keep your mouth clean before going to work and don't eat smelly food.

7. Don't comb your hair, pick your nose, tickle, sneeze, yawn or stretch in public, which will affect the company's image. VIII. Behavior

1, behave in a generous and decent manner. When talking to people, look directly at them, and don't glance left and right.

2. In case of monitor or visitor, you should get up immediately to meet him. Please ask the visitor to sit down before you can sit down. When visitors leave, they should get up and walk away.

3. The correct standing posture is: the feet are naturally separated vertically, shoulder-width apart (the weight falls on the feet), the shoulders are flat, the head is straight, the eyes are looking straight ahead, the chest is raised and the abdomen is closed.

4. Sitting posture: the upper body is straight, the shoulders are relaxed, and the hands are naturally placed on the knees. It is not allowed to lean back and forth in the chair and shake the legs and feet.

5, pay attention to walking posture: eyes look forward, shoulders are straight, arms naturally droop and swing, take parallel steps, don't look around, don't hold hands with people, squat down and scratch your back; Walk gently in the corridor, don't run (except in an emergency).

6. Before entering the office of the superior leader or other departments, you should stand outside the door and tap three times, and you can enter only after you get permission; After entering, don't flip the indoor items at will; If the door was closed when you came in, you should close it gently when you left.

7, in and out of the office, should take the initiative to step forward, open the door first, please peer customers, ladies or visitors first.

8, take the elevator to comity, go first, then go in, it is strictly prohibited to talk loudly in the elevator.

9. On various occasions, smile when meeting colleagues or owners, and take the initiative to say hello. Nine, telephone answering

1. All incoming calls must be answered within three rings.

2. Pick up the receiver and say "Hello, monitoring room" in a calm tone.

3. When talking, put one side of the microphone about 5cm below your lips, and try not to use the hands-free key.

4. Listen carefully to the other party's speech, record the reason, time, place and name of the other party's notice or message in detail when necessary, and repeat it to the other party.

Say "goodbye" after the phone call, and don't throw the microphone hard.

Generally speaking, we don't make personal calls during office hours. If there is an emergency, don't talk for more than 3 minutes (no voice calls). Ten, the instrument should wear 1. Uniforms should be distributed and worn according to company requirements. Uniforms should be kept clean and tidy, and all configuration signs should be complete and standardized. 2, strict discipline, not open collar, roll sleeves, pants; Be sure to tidy up the equipment in front of the mirror in the locker room before going to work. 3, before mount guard, must go to the designated point to change clothes after being laid off; Don't take uniforms and clothes out of the building; Clothing cleaning shall not affect normal work clothes. 4, security personnel instrument must be neat and correct, shall not leave long hair, beard. XI。 Posting attitude 1. At work, you must be energetic and focused. 2. When standing guard, hold your head up, chest up and abdomen in, and put your legs together. On the basis of standing, you must keep your steps steady, your arms swing back and forth naturally, and you can't have loose manners such as putting your hands in your underwear pockets and your hips. 3. When two people patrol their posts, they must be side by side, keeping the posture and pace of the posts uniform; When two or more people patrol or March together, they must stand guard in a column and keep a unified pace. 4. Smoking, eating snacks, chatting, sleeping in the post and other slack behaviors are not allowed during work. 12. Be polite and on duty 1. Be kind, patient, thoughtful, and behave naturally and elegantly when treating residents or guests. 2. Be polite to others. When residents or foreigners need to negotiate or manage according to the regulations, they must salute before and after the start, and embody polite expressions such as "hello, sir and madam, sorry to interrupt, thank you for your cooperation" in practical work. 3. Prohibit any vulgar language and foul language. 4. Answer the questions of residents or guests clearly and to the point, and use Mandarin. Thirteen, the guard post 1, when necessary, ask the people in and out of the building, the language is civilized, and do a good job of registration and guidance. Visitors must produce valid identity documents, fill in the visit registration form, explain the reason for the visit, and the name, address and telephone number of the interviewee. 2. Prevent irrelevant personnel and unauthorized suppliers from entering the building. 3, according to the building motor vehicle management regulations, management building traffic order, irrelevant vehicles are not allowed to enter the building. 4, responsible for the registration of TV monitoring, found that the problem timely contact patrol personnel with walkie-talkie. 5. Be responsible for the registration and management of mail receiving and dispatching in the building. 6, the box must be kept clean and beautiful, irrelevant personnel shall not enter the box. Fourteen, patrol post 1, patrol duty personnel according to the daily routine according to the provisions of the implementation of patrol duty area and route. 2. The main contents of patrol duty include: asking strangers in the building, discouraging irrelevant personnel who have entered the building, and parking conditions of vehicles; The appearance of the building, roads, street lamps and related supporting facilities are in good condition, unsafe hidden dangers are found in time, and illegal acts and violations of the comprehensive building management system are stopped. 3. Patrol period: 60 minutes 1 time, and patrol the corridors and ceilings of all buildings in the patrol area once a day.

4. Patrol Law: Do not establish a fixed route, but do not leave "dead corners" or "corners".

5, starting from the sky, from top to bottom, from each floor in turn patrol to the basement, and finally to the surrounding building. 6. Seriously abide by the rules of gestures and polite expressions. 7, timely inspection records. Fifteen, parking management 1, long-term parking vehicles must go through the monthly ticket parking payment procedures, holding a vehicle pass issued by the property company. 2. If a car without a vehicle pass enters the building for parking, the parking fee will be charged according to the temporary parking. Only cars and mini-cars can be parked in this parking lot, and no trucks are allowed to enter. 4, the vehicle must obey the command of the security personnel on duty, not anywhere to park or ride across the parking space, occupy the public * * * channel or fire exits to park the vehicle. 5. In order to eliminate potential safety hazards and ensure the safety of the building, it is forbidden to bring inflammable, explosive, toxic, harmful and corrosive articles into the parking lot of the building. 6. Vehicles entering the building are not allowed to honk, slow down, or damage parking facilities or other vehicles, otherwise compensation will be paid according to the price. 7. Bicycles, electric cars, motorcycles and other non-motor vehicles entering the building due to business or staff in the building should be parked at the designated place, and the number plate should be registered, and the car should be picked up by the number plate. Sixteen. Working time arrangement

1, the security guard on duty is on duty 24 hours a day.

2. Morning shift: 8:00~24:00, and evening shift: 24: 00-8: 00. The morning shift and the evening shift rotate every ten days.

17. The security guards have served 1 in the past, and stand guard in the designated position and direction. It is forbidden to leave the post. 2, posture, body straight, hands behind your back, legs across, not in a leaning or other posture at ease, smiling, salute to the leader. 3, the property management area to implement 24-hour security services. 4. The building door is open for 24 hours (times); When the doors are closed from 00: 00 to 5:00 the next day, the security personnel on duty should provide the door opening and closing service in time if there are vehicles coming in and out. 5. Scavengers, vendors and salesmen are not allowed to enter the property management area. 6. Provide convenient services such as umbrellas or umbrellas for operators in rainy days. 7. Implement a pass system, a registration system and a parking fee system for motor vehicles entering and leaving the property management area (the fee standard shall be implemented according to the provisions of the local price bureau). Vehicles carrying flammable, explosive, toxic and harmful pollutants are prohibited from entering the property management area.

8. Stop trucks from entering the building area (except special vehicles and moving vehicles). 9. Operate according to the specifications during the shift change. 10, rest at the designated place, register the use of spare keys, and do a good job in cleaning the rest place. 1 1. During the employment period, you must enthusiastically answer all kinds of questions raised by business households, and be polite, reasonable and restrained. 12. When going out, large items must be released with the signature of the goods going out certificate. Strictly control the decoration construction personnel to carry large items out at night. 13. Overweight items and special items are not allowed to go upstairs from the elevator. It must be clearly explained to the operator or decorator. 14. When the elevator and equipment of the property fail, immediately notify the equipment department, and when there is a major incident at night, immediately notify the monitor and implement it according to the emergency plan. 15. When the property equipment and facilities are damaged, the parties concerned shall take them to the management office for treatment. 16, cooperate with the control room personnel to do a good job of cleaning and sanitation of the sentry box every day. 17, the monitor of each class shall conduct a class inspection on the work of this class according to the inspection standard, and fill in the Safety Work Class Inspection Form. 19, daily inspection

1) The security captain shall inspect the work of the security team and the security guards according to the Inspection Standard for Security Work and the Class Inspection Form filled out by the monitor of each class, and fill in the Security Guard Examination Form.

2) Patrol inspection: the person in charge of safety work in the management office shall inspect the safety work according to the standards. 20. Weekly inspection and monthly inspection. The person in charge of the management office and the property management manager shall conduct weekly inspection and monthly inspection on the management department according to the standard, and conduct a comprehensive inspection on the security work respectively, and fill in the weekly inspection and monthly inspection forms respectively. Eighteen, security guards professional ethics 1, love their jobs, be loyal to their duties, have a high degree of professionalism, enthusiastic service, earnestly perform their duties, work hard, and successfully complete the security task. 2. Abide by the law, be brave in protecting the law, earnestly study the law, abide by the law and use it, and win the recognition of the society and the trust of the owners (residents) with excellent service. 3, regardless of personal gains and losses, willing to contribute. 4, civilized duty, be polite to others. 5, clean and honest, not for personal gain. Security guards must be honest and self-disciplined, adhere to principles, act according to the rules, and do not give any opportunities to those who violate the law and discipline. 6. Respect the old and love the young, be ready to help others, collect money, and establish a new trend of socialist spiritual civilization. Nineteen. Security service discipline 1. Security personnel must strictly abide by national policies, decrees and regulations, conscientiously implement the quality policy and quality objectives set by the company, adhere to safety first and quality service, and strive to complete various security tasks assigned by the company. 2, safety personnel on duty should strictly abide by the rules and regulations and operating procedures stipulated by the company and the department. Obey the leadership, obey the command, stick to their posts and perform their duties. 3. Security personnel must strictly abide by 16. No:

1) It is forbidden to drink alcohol on duty and at work.

2) Don't quarrel or fight with others in the post.

3) Smoking and snacks are not allowed on duty.

4) Don't doze off when on duty at night.

5) Don't read books, newspapers, play chess, cards or do personal things during working hours.

6) Mobile phones, headphones and BP machines are not allowed to be carried at work.

7) Are not allowed to leave the post, take off the post, string post.

8) You are not allowed to wear bracelets, necklaces, rings and other precious jewelry.

9) Don't stoop, and don't chat with people at work.

10) No sideburns, long hair, long nails and moustache.

1 1) You are not allowed to borrow money or ask for property from customers such as operators, drivers and stall owners.

12) It is not allowed to bring relatives and friends to the post to "accompany the post".

13) Don't share or misappropriate lost items, ownerless vehicles and cash.

14) No beating or scolding does not violate the "seven noes" rule.

15) Don't hide information or cover up bad people.

16) security guards on duty are not allowed to enter the workplace after work. Twenty, the establishment of security services

1, formulate safety duty plan and emergency plan.

According to the requirements of the contract, organize relevant personnel to plan and formulate the safety duty plan and emergency plan, which will be implemented after being confirmed by the client unit. Major safety duty plans and emergency plans shall be implemented after being approved by higher authorities. The emergency plan should be rehearsed and supplemented regularly.

2 establish contact

1) Establish the contact between the security service company and the client unit.

2) Establish the contact between the safety team and the competent department of the customer unit.

3) Establish contact between the security team and the local public security fire department.

4) Establish the connection between the security service company and the security team of the client unit.

5) Determine the contact information for soliciting opinions from the client unit.

3, equipment.

According to the security service contract and the duty plan, necessary bedding, daily necessities, protective equipment and transportation and communication equipment shall be provided without violating the relevant provisions of the state.

Step 4 Choose security personnel

According to the contract, select security personnel who meet the post requirements. The training of security guards should be based on the relevant provisions of the state and combined with the training requirements of local administrative departments for security training institutions. Only after passing the exam can they be sent to work. Security guards engaged in special posts must have relevant knowledge and professional skills. 2 1. Inspection and improvement of safety service quality 1. Self-examination of the independent security team.

2, large, squadron independent security team inspection.

3. The security service company shall inspect the squadron and the independent on-site security team, and accept customer complaints.

4, public security picket to picket and check the security team.

5, security guards to put forward opinions and suggestions on safety management. 6. Customer evaluation

1) The security service company regularly solicits the opinions of the client units.

2) Issue consultation sheets on a regular basis.

3) Announce the telephone number of safety service quality supervision.

4) The on-site safety team often reports to the client unit for comments.

7. Do a good job in complaint reception. 1) The above inspection methods shall be recorded in detail.

2) Improvement and enhancement of service quality

3) Problems found in inspection and opinions of customers and the masses,

It is suggested to sum up, analyze and study carefully, and formulate specific improvement plans and measures in a targeted manner.

4) Review and evaluate the implementation of improvement schemes and measures and the improvement effect, so as to improve the service quality. Actively feedback improvement schemes, measures and effects to customers and the masses. 22. Corrective measures for unqualified services

1. It is the duty and responsibility of every security guard to identify and report unqualified services. 2, found unqualified service, should be recorded, and report to the relevant departments of the security service company, and take immediate measures to correct, reduce the adverse effects.

3. The security service company shall analyze and evaluate the reasons for the unqualified service, strengthen monitoring, improve the management system, and constantly improve the service level to prevent the problem from happening again.

Note: Due to time constraints, the above "security service scheme" may have some shortcomings. Please give us your valuable comments or suggestions. We sincerely hope to cooperate with-Property Service Co., Ltd., and we will do a good job in building safety according to your requirements. In the specific implementation, we will improve the scheme according to the actual situation to provide quality security services for the property.