How to deal with the illegal collection of intermediary fees by intermediaries?

Intermediary fees charged in violation of regulations shall be handled in the following ways:

1. Ask for a list and verify it: ask for a list from the intermediary company, detailing the fees charged and specific items. Ask the intermediary company to refund the unreasonable or non-negotiated fees;

2. Complain to the intermediary company: If the intermediary company can't give a reasonable explanation and refuses to refund the unreasonably collected money, consumers can complain to the complaint department of the intermediary company and ask for mediation or arbitration. According to the credit evaluation standard of property service enterprises, intermediary companies should perform their duties according to law, and shall not overcharge or collect fees in any name, otherwise their credit rating will be lowered;

3. Complain to the competent department of the industry: If the intermediary company cannot handle the consumer's complaint according to the regulations, the consumer can complain to the competent department of the industry. For example, the real estate intermediary industry can complain to local real estate trading centers, industry associations and other institutions;

4. Seek legal help: If the intermediary company is unwilling to refund unreasonable fees, consumers can solve it through judicial channels. For example, you can complain to the local consumer association and safeguard your rights and interests through legal means.

In the following cases, you can ask for a refund of the agency fee:

1. If the party that fails to pay the agency fee breaches the contract and the house transaction fails to be fulfilled, it may request a refund;

2 intermediary breach of contract or breach of promise, you can ask for a refund;

3. If the broker performs the intermediary contract according to the contract but fails to facilitate the establishment of the contract, he may request the return.

To sum up, for an intermediary fee, the intermediary fee is charged according to the relevant charging standards, and the intermediary needs to provide corresponding intermediary services and charge a certain fee.

Legal basis:

Article 962 of the Civil Code of People's Republic of China (PRC)

The intermediary shall truthfully report to the client the matters related to the conclusion of the contract.

If the broker intentionally conceals important facts related to the conclusion of the contract or provides false information, which harms the interests of the client, he shall not ask for payment of remuneration and shall be liable for compensation.

Article nine hundred and sixty-four

If the broker fails to facilitate the establishment of the contract, he may not request payment;

However, customers may be required to pay the necessary fees for intermediary activities as agreed.