Company employee work summary model essay [selected 5 articles]

In a blink of an eye, half a year has passed through my fingers, and I have to feel that time flies. Looking back on everything that happened in the past six months, I encountered difficulties and setbacks, with joy and sorrow. More, it is tossing. But the result is still good, and I finally came to the right place. In terms of work performance and work attitude, because I am in the right position, I still have a considerable improvement compared with previous years. However, there are still some shortcomings. My subjective emotions will always dominate my nervous system involuntarily, and occasionally they will be shown in my work. For this, I have deeply realized my own shortcomings, and I will seriously restrain myself and strive to do better!

Although I have been in the company for nearly five years, in fact, in the past few years, my subjective emotions have been confused and wandering. I don't have a correct understanding of myself, want to make money and achieve something, so I wander blindly between Beijing and Tianjin. However, no matter how wandering, the result is always gradually disappointed in hope. Can't find a true sense of belonging. I didn't find a sense of belonging until I went to the out-of-town department and worked with my current manager. However, my own efforts are not enough. I am always dominated by emotions, and my thoughts are in place, but my actions are always not in place. Always forgive yourself, be too tolerant of yourself, and like to make excuses for yourself. I'm changing, too. It's really a big change compared with before, but it's not as good as some people. I will keep myself in a state of progress. Will adjust themselves to move faster and faster.

Some people regard work as a career, while others regard career as a job! I think the subtlety of this is that the cause is an ideal carrier that goes on and on, and it is the dream and pursuit of those who engage in it, which needs to be cared for by their own efforts. No matter how depressed we are, even if we lose something, don't lose our ambition and pursuit. The important work this year is summarized as follows:

I. Main experiences and gains

Under the leadership of the manager, I have finished some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting yourself in a correct position, trying to be familiar with the basic knowledge and studying hard can we communicate with customers better.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system can we get the goal we have always wanted to achieve.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

(5) We should strengthen communication with colleagues, solve emotional problems at work with everyone and exchange ideas more.

Second, strengthen inspection, timely rectification, and correctly understand yourself at work.

(1) Conduct self-examination on a regular basis. Correct your own shortcomings and strengthen your professional skills.

(2) After such a tense and orderly half year, I feel that my work skills have reached a new level, and I have a clear plan and steps to do every job well. I have a direction of action and a goal of work, and I really have a bottom in my heart! But we don't have such things as "busy but not chaotic, tight but not scattered, clear-cut and clear-cut". But I did get rid of the phenomenon that I just worked hard and didn't know how to sum up experience when I first joined the work. At the same time, I know how to deal with people better than before, and I also understand how important a good attitude, enthusiasm for work and a sense of responsibility in comparison are.

(3) To sum up: In the past six months, I have come into contact with many new things, produced many new problems, and learned a lot of new knowledge and experience, which has improved my ideological understanding and working ability. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve my professional quality and moral quality. It is better to do more to realize it.

Third, there are shortcomings.

Generally speaking, there are still some shortcomings and problems waiting for me to solve, mainly in the following aspects:

1, learning new things is not enough. I often do things by experience in my work, and I use my previous work routines to deal with problems, which shows that I am not bold enough in my work.

Some employees in this department have strong self-esteem, go their own way in their work and don't abide by the company's system in public. These situations are not conducive to the unity among colleagues, so we should punish them ideologically and create a good working environment and image for the enterprise.

Fourth, the next step

In view of the shortcomings in the half-year work, in order to do a good job in the new half-year work, the following aspects should be highlighted:

(1) further actively improve the relationship with colleagues.

(2) Strengthen the study and improvement of professional knowledge, innovate working methods and improve work efficiency.

(3) Improve my mobility. Under the leadership of researchers, I also want to enjoy the treatment of researchers.

Keep innovating in the future work, communicate with leaders and colleagues in time, be strict with yourself and set an example for colleagues. In next year's work, I will continue to work hard, report my thoughts and feelings in my return to work to the leaders, and correct and make up my shortcomings and defects in time. Only when we work together can we have strength, and only when we cooperate can we succeed and push our work forward! I believe: under the correct leadership of the superior, the tomorrow of the outer city design department will be better!

2. Company employees' work summary model essay

Unconsciously, I have been engaged in property customer service for another year. Looking back on the work this year, it is generally qualified, but there are still many places to improve, so I made a general summary of the work this year, hoping to get some experience from it.

First, deepen the implementation of the company's rules and regulations and the property department system.

On the basis of xxxx's preliminary improvement of various rules and regulations, the previous focus was on deepening implementation. Therefore, according to the development of the company and the continuous development of the property management industry, the customer service department of the property management department actively responds to new forms and needs, and trains and assesses customer service personnel in batches in combination with the actual situation to deepen their understanding and understanding of property management. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service of the property department has also adjusted the relevant customer service systems in time to better adapt to the new situation.

Two, integrate theory with practice, and actively carry out the training of customer service personnel.

A good customer service management and service, staff's professionalism and work attitude play a decisive role. In view of the lack of theoretical knowledge of xxxx customer service staff, a lot of training has been given to xxxx customer service staff:

1. There are various training forms such as theoretical explanation, practical operation and discussion, which fundamentally improve the comprehensive quality of customer service personnel.

2. In line with the idea of going out and inviting in, employees were organized to visit and study Jones Lang LaSalle and other brother enterprises, which broadened their horizons and made the management concept keep pace with the development of the industry.

3. Actively respond to the most important new regulations of xxxx property management industry. In view of this situation, the leaders of the commercial management company arranged customer service personnel to participate in the prescribed training organized by the heating company in time. Through this research, our work is more comfortable.

At the same time, the customer service of the property department organized the staff to study and discuss at the first time, and carried out strict closed-book inspection, which deepened the memory of the customer service staff on the basis of understanding, made sufficient theoretical preparations for the winter heating work, and ensured the smooth development of the winter heating work. By the end of xxxx, there were no complaints caused by heating work.

3. The annual review of property charging standard and parking fee standard in 3.xxxx was completed as scheduled.

A standardized property management enterprise must ensure that the charging work and service work have laws to follow, charge in strict accordance with the standards of the price management department, actively prepare relevant materials, and conduct an annual audit of the charging standards for building property management, resolutely put an end to arbitrary charges and safeguard the legitimate rights and interests of owners.

3. Company employee work summary model essay

This year 165438+ October is a memorable month. Although writing this personal work summary is not just to commemorate, it is the monthly work summary that I want to write most since I have worked for so long. I really want to record this month's work, just like recording my growth experience.

First of all, the qualitative leap depends on the accumulation of quantity.

In the days before, I didn't pay so much attention to the accumulation of quantity. Although I was still doing the accumulation of quantity seriously, I really didn't take the accumulation of quantity seriously. Always want to pursue the height of quality, but ignore the breadth of quantity. In this month, I finally realized the importance of accumulation. I didn't realize the importance of quantity accumulation before, but I didn't see the attitude presented by this qualitative leap. This year 165438+ 10, in fact, compared with ordinary days, there are no two quantities, but because of the high leap in quality, I am very excited, and even my boss has seen my excitement. But no one knows that my understanding of this excitement is that the qualitative leap depends on the accumulation of quantity.

Second, the accumulation of quantity needs to be updated every day.

Apart from the accumulation of quantity, I thought I could see a qualitative leap in my work this month. It is also because in the process of accumulating quantity, I update the quality of this quantity bit by bit every day, and gradually become a qualitative change, which broke through my accumulation of quantity in essence and finally ushered in a qualitative leap this month. The moment I was praised by my boss, it was also the time when I began to affirm my working methods. I used to be suspicious and uncertain. Now I can't allow myself to hesitate any longer. I can see good results when I am confident about the update I am doing!

Third, the work plan for next month

Since I have broken through all the previous work this month, I intend to continue to accumulate this workload in the next month's work, do this work well, spread the quality to the daily quantity, and only bring a little devil's details. As time goes by, I will greet the future harvest like this month's harvest! Another small plan is to bring some help to other colleagues in the next few months. Improving the company's interpersonal relationship is one aspect, and helping everyone to do better and bring more direct benefits to the company is a more important aspect. Since we work in the company, we are all in the same boat. To bring benefits to the company is to strive for benefits for yourself. These benefits can raise our salary and, most importantly, make our life better!

4. Company employees' work summary model essay

With the passage of 20xx years, my work seems to have changed a lot. This change is not only for me personally, but also for the team around me. But in our whole collective, in our company's change!

Over the past year, with our efforts and hard work, xxx company has also gained positive motivation, successfully completed the company's goals and plans this year and made good progress. During this period of work, through my efforts and struggles for my responsibilities, I not only performed well in my personal plans and goals, but also made a lot of progress and growth in my ability. Now, looking back on my efforts and progress in my work in the past year, I have gained a lot of experience. Now I summarize the work of the past year as follows:

First, work mentality.

I still remember that at the beginning of this year's work, because of my own ideological management problems, I failed to accept my heart at first and failed to recover from my work. As a result, there are many problems and slacks at work because of self-laxity. But because of this, after realizing this, I began to actively improve my ideological management, make myself strict with myself and update myself ideologically. Through the promotion of thought, I improved my sense of responsibility, improved and maintained my working condition, and greatly improved my working condition in my later work. In the work, I can not only strictly abide by the company's requirements and plans, but also strictly improve my own shortcomings and strengthen and improve myself step by step according to the requirements of the leaders.

II. Work in the past year

This year, I made progress and promotion in my work. I not only improved my personal skills through the training and teaching of leaders in my business ability, but also actively enriched myself by using the Internet in my spare time, increasing and broadening my reserves in xxx posts. At work, I am positive and enthusiastic, and I can overcome and improve the difficulties strictly and actively, so that I can get better results and improve my work performance.

Third, self-reflection

Although I have actively started to improve my work attitude and business completion this year, I still can't completely handle the mistakes. Looking back on my work in the past year, I actually didn't do many details in my work. Although these details did not bring direct trouble to my work, they reduced the quality of my work and limited my own development.

To this end, in the new year, I will pay more attention to the improvement of my own details, actively improve some details in my work, and optimize the quality of my work, so as to improve myself.

Now, 20xx years have passed, but I will definitely make better efforts and achieve better results in the new year!

5. Company employees' work summary model essay

After nearly two years' exploration and development since its establishment in _ _ _ _, the Urban Township Business Department, under the correct leadership of the municipal company and with the strong cooperation of various departments, has taken "pursuing customer satisfaction service" as its purpose and adhering to the service concept of "communication starts from the heart" of the mobile company, and has helped township users to realize smooth communication with its new business and high-quality service, and achieved certain results. Review 20.

I. Market conditions

By the end of 10, cumulative card issuance, cumulative sales of low-end machines 1567, and 800 transactions per month. The self-management of urban township business departments has accumulated a net increase of 4,000 users, and the number of users in township areas has reached 30,000. The monthly income has increased from the initial 500,000 to the present1000,000, and village-level outlets have been built165,438.

Second, marketing.

The rural market is different from the urban market. How to develop rural market when the urban market is relatively saturated? It will be a difficult problem for us. Township business departments bear the brunt, in addition to cooperating with the company's marketing activities, according to local conditions and regional differences, combined with their own characteristics to carry out a series of distinctive marketing activities, but also achieved certain results. For example, while regional marketing is carried out in various towns and villages, targeted anti-competitor-grabbing activities are carried out in Dalongshan Sales Department and yangqiao Sales Department for towns and villages with high market share of individual competitors, with remarkable results. Secondly, according to the local characteristics, a marketing campaign with the theme of "Dragon Boat Race for the Olympics, Mobile Love for the Dragon Boat Festival" was launched in the sales department of xxx. In addition, the task of building a "mobile phone village" was successfully completed in September this year around the work of building a new countryside and accelerating the process of informatization in the new countryside.

A series of marketing activities have greatly enhanced the popularity and influence of mobile brands in towns and villages, and the maintenance of local relations has also been well developed. Through the development of these activities, we not only narrowed the distance with customers, increased the promotion of information products, but also exercised the ability of township business departments. Through continuous exploration, the enthusiasm of township business departments has been fully mobilized, the market has been expanded and the competitiveness of township business departments has been enhanced.

Third, in terms of business services.

It is not easy to grow from a new employee to an old employee in a township. Although there is still a certain gap between us and the old employees in the urban areas, we strive to narrow the gap through continuous learning and training in our business. The city commercial department has also organized many trainings on various businesses and services, and the service standard level of the township commercial department has been greatly improved. Through this year's business skill competition, the enthusiasm of township business departments for active learning has been improved. At the same time, strengthen the exchange of experience and organize township employees to exchange, learn and compare with other business departments. Through exchange and study, we can find our own shortcomings, promote the continuous improvement of business and service levels, and help improve the overall level of villages and towns.

Fourth, there are shortcomings.

First of all, in the environment of multi-operator competition, social channels will become scarce resources for many parties to compete for. So as to effectively manage social channels. In March this year, the township agency channels were managed territorially. Because it is the first time to take over the agency channel in the region, I don't know the operation and management of the agency channel thoroughly, and there are some problems such as untimely fund collection, inadequate business service support and incomplete business service training.

Secondly, the marketing promotion of new business is not strong enough. Although the demand for new business in rural market is still far behind that in cities, the most important part of new business marketing is promotion, which is to attract users' attention, let users know and understand new business, have a good impression on new business, and make users willing to accept everything offered to them, so as to achieve the purpose of promoting effective sales.

Finally, in the process of the development of township business departments, some achievements have been made, but also some shortcomings and drawbacks have been exposed. Generally speaking, there is still a certain gap between the professional knowledge and service standard level of township employees and urban areas, and the basic management is slightly weak. Some township employees lack subjective initiative and work enthusiasm, and their awareness of self-learning is not strong. They are still lacking in market development, team building and management.

While recognizing the situation clearly, township business departments should press themselves down, speed up development, do a good job in market development in the last two months, strive to complete various tasks throughout the year, and lay a good foundation for next year's work.

Five, 20___ working ideas and ideas.

(1) Under the leadership of the municipal company, we will continue to unite and mobilize the enthusiasm of all employees, and strive to complete the indicators issued by the company.

(2) Developing rural market is the top priority. It is our firm confidence to further strengthen the development of various businesses and explore the rural market. We regard the township business hall as the development center of the rural market, provide all-round services and successfully complete various tasks. We should not only grasp the existing channels, markets and customers, but also give full play to the company's policy and resource advantages. Keep abreast of competitors' information trends, react quickly, and be active in multiple departments. We must firmly grasp the rural market and take the main control right into our own hands.

(3) Strengthen the training and promotion of marketing ability, develop and consolidate the existing market, and increase the proportion of new business income. The promotion of new business should grasp the following three points: (1) Seek the business appeal point from the user's feelings; Through personal experience, convey to users to make users feel fresh, visible and within reach of abstract new services; Be good at taking advantage of the situation to strengthen the promotion effect. Add "relationship marketing" and "family marketing" from point to area.

(4) Strengthen the management of self-management and agency channels, the service and extension of village service points, the maintenance of local relations, and strengthen market control. Build an enterprise information platform, and strive to achieve in-depth development and new breakthroughs in the Group's business. Analyze the business development of each village-level service point, replace the village-level service points with small business volume and no business volume, fully tap the capable village-level agents, and improve the extension of village-level channels. For the service points with large business development, they are willing to turn into franchise halls, and upgrade them to franchise halls to improve their loyalty in order to cope with the upcoming fierce competition. Deepen communication with local relations, further consolidate and develop relations with village committees, township agricultural committees, township governments, aquaculture associations and local leading enterprises, and make full use of the advantages of group V network and village V network. But also lay a good foundation for future development.

(5) Strengthen personnel training, strengthen the training and application of service awareness, service level and business ability, improve management level, actively explore and innovate, and further enhance the capabilities of township business executives in all aspects, especially their comprehensive quality and work ability. Strive to build a first-class service team.

With the formation of the "three pillars" of the telecommunications industry and the arrival of the 3G era, 20 _ _ will be an extraordinary year, full of opportunities and challenges, and the urban township business departments are gearing up to take off!

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