Who is responsible for the theft of the courier at the door?

The courier loses the courier at the door, and the courier company should bear the responsibility. Unless the recipient agrees that the courier will leave the parcel at the door and lose it, the recipient will bear the responsibility. As long as the recipient can prove that he has no gross negligence and the courier leaves the courier at the door without signing for the parcel, the courier company needs to bear the loss.

The recipient agrees that the courier will put the parcel in the residential property management office or the unit guard room. If the property manager and the doorman of the unit do not sign for the parcel, there is no custody contract relationship between the property and the owner, the unit and the employee.

If the courier causes the loss of express mail, the courier company shall bear the corresponding liability for compensation. The reason is that the counterpart of the contract of carriage of goods is the courier company, and the courier only performs his duties, not the counterpart of the contract. If the courier company is not responsible for the loss of the courier, for example, due to force majeure, the natural properties of the item itself, the personal fault of the recipient, etc. The courier company is not liable for compensation.

The courier shall compensate and pay to the sender or the beneficiary designated by the sender. There are two ways to compensate:

1. If the insurance premium has been paid, claim according to the actual loss value, but not higher than the highest quoted amount;

2, did not pay the insured fee, in accordance with the relevant provisions of the "Postal Law" and its implementing rules, with the actual loss compensation, but the maximum amount of compensation is not more than three times the fee charged.

legal ground

People's Republic of China (PRC) Civil Code

Article 831 When taking delivery of the goods, the consignee shall inspect the goods within the agreed time limit. If the time limit for inspection of the goods is not prescribed or clearly prescribed, and cannot be determined according to the provisions of Article 510 of this Law, the goods shall be inspected within a reasonable time limit. If the consignee does not object to the quantity, damage, etc. If the goods are delivered within the agreed time limit or a reasonable time limit, it shall be regarded as the preliminary evidence that the carrier has delivered the goods according to the records in the transport documents.

Article 832 The carrier shall be liable for the damage or loss of the goods in the course of transportation. However, the carrier shall not be liable for compensation if it proves that the damage or loss of the goods is caused by force majeure, the natural nature or reasonable wear and tear of the goods themselves and the fault of the shipper or consignee.

Article 833 Where the parties have agreed on the amount of compensation for damage to or loss of the goods, such agreement shall prevail. If there is no agreement or the agreement is unclear, and it cannot be determined according to the provisions of Article 510 of this Law, it shall be calculated according to the market price of the place where the goods arrive at the time of delivery or should be delivered. Where there are other provisions in laws and administrative regulations on calculation methods and compensation limits, those provisions shall prevail.

Provisional regulations on express delivery

Twenty-seventh express delay, loss, damage or lack of internal parts, for the insured express, the liability for compensation shall be determined in accordance with the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.