How to implement professional and market-oriented property management in the community

3 the development of community property management

At present, the level of economic development in different parts of China is different, and the development of local communities is also extremely uneven. In residential property management, there are many kinds of property management modes coexist.

3. 1 existing residential property management mode

3. 1. 1 Management mode based on housing management

This model focuses on housing management, and manages houses with property rights. This management mode can give full play to the housing management experience and technical expertise of the housing management office, manage the house scientifically, maintain the high integrity of the house, and help protect the overall style of the community. However, this model is often due to the lack of overall coordination departments and the lack of authority of the housing management office, which makes the overall management of the community fragmented and unable to cooperate with Qixin, resulting in poor environmental management and many disputes; Affect the normal maintenance of the house.

3. 1.2 Management mode based on sub-district offices

This management mode is mainly based on street offices and implemented by neighborhood committees. This management mainly covers public places, environmental sanitation, greening, public security, roads and the whole building, and the maintenance of houses within the jurisdiction is the responsibility of property units. This kind of management is because the maintenance of houses is the responsibility of property owners, and property units generally pay more attention to it and have full-time leaders. The management object is the employees and real estate of the unit, and the unit management is relatively rich, and the management system and funds are relatively smooth. However, this management mode is unprofessional, and the mode of enterprise running society can not adapt to the development of market economy and can not meet the socialized and professional management elements.

3. 1.3 Street-oriented three-in-one mode

This management mode is led by sub-district offices, with the participation of police stations and developers, and a management committee is set up to implement management according to the principle of "unified leadership, joint office, division of responsibilities and comprehensive management". This management model has played the role of local government administration, guiding the management institutions to be consistent with grass-roots political organizations, and is authoritative and restrictive in implementation. The stability of grass-roots political organizations is also conducive to the long-term stability of community management.

3. 1.4 Market-oriented professional management mode

The market-oriented professional management mode is that independent and professional property management companies take over the property in the market competition through bidding. He follows the principle of separation of property ownership and property management right, and the property company accepts the entrustment of the owner to conduct all-round, professional and socialized management and service of the property. The characteristics of this management model are:

(1) The property management company operates completely independently, with independent accounting, self-financing and self-development.

(2) By signing contracts and agreements, the property management company implements management according to the requirements and wishes of the owners, and truly puts the positions of "owners" and "service providers" right.

(3) The services provided by property management companies for owners are all-round and multi-level.

(4) The management and service of the property management company are paid, and the paid service guarantees the meager profit.

(5) The management mode is more market-oriented, professional, socialized and standardized. This is the leading mode of property management in China in the future.

3.2 Seeking a "win-win" management model

In the real estate development and residential areas where property management is implemented, the relationship between property management institutions and neighborhood committees is subtle. It is an important content to solve the contradiction between property management institutions and neighborhood committees, bring real estate development and residential property management into government management, and give play to the role of community autonomous organizations.

(1) Define their respective positions to avoid overlapping and "fighting".

(2) The government should strengthen the guidance and supervision of property management within its jurisdiction.

(3) Avoid conflicts of interest between property management agencies and neighborhood committees due to the provision of community business services.

(4) For ordinary residential areas that have not yet implemented property management, the government should encourage and support neighborhood committees to manage the property within their jurisdiction by developing community services.

(V) Bringing the property management of real estate development residential areas into government management is an important part of deepening the reform of urban grass-roots management system. The government should make overall arrangements and make careful arrangements to promote the development of property management and community construction.

4 community building and property management

4. 1 Building a new socialist countryside

4. 1. 1 the connotation of building a new socialist countryside

The Fifth Plenary Session of the 16th CPC Central Committee put forward the 20-word policy of "development of production, affluent life, civilized rural customs, clean village appearance and democratic management" to build a new countryside, and described a beautiful blueprint for the new countryside. This 20-character policy is not only the long-term goal of building a new countryside in China, but also the only way to build a new countryside. All aspects are interrelated and mutually causal, mainly including the rich connotations of developing new industries, building new villages and towns, building new facilities, cultivating new farmers and establishing new fashions. To develop new industries is to lay a solid material foundation, do everything possible to increase farmers' income and promote farmers' sustained income increase, which is the focus of building a well-off society in rural areas. The construction of new villages and towns is to improve the living environment in rural areas and make the development of rural areas be rationally planned. The purpose of building new facilities is to improve rural production and living infrastructure, including clean and safe drinking water, road traffic, electricity, information network and agricultural infrastructure construction. To cultivate new farmers, it is necessary to strengthen basic education and vocational training, promote the popularization of science and technology in rural areas and the construction of medical and health systems, and create new farmers who are "literate, know technology, know how to operate, and are law-abiding and civilized". To establish a new fashion is to strengthen and improve the construction of democracy and legal system in rural areas, create a harmonious development environment and advocate a new fashion. We must fully understand and grasp the connotation of "new" in the new socialist countryside and do a good job in writing "new" articles.

4. 1.2 Rural community construction and property management

At present, transforming traditional villages into new rural communities has become an important measure to promote the construction of new countryside in China. However, when the government and farmers invest huge funds and energy to build brand-new rural communities, it is difficult to effectively manage the property in these communities, and they are faced with problems such as inefficient use, easy damage and constant disputes. Therefore, in the process of building a new rural community, effective property management can keep the local rural environment clean, improve the efficiency of property use in rural communities, reduce property disputes between neighbors, and promote the development of rural property industry. In order to fundamentally solve the problem of dirty, chaotic and poor rural environment, the new rural property management is to build a property management service agency for property garbage disposal in each village, with a special person or specialized agency responsible for the collection, treatment and utilization of rural domestic garbage, sewage, human and animal manure and crop straw. , as well as the operation, maintenance and service of related facilities, in order to realize the coordination and unity of rural production, life and ecological benefits; The new rural property management in a broad sense also includes the management and service activities of market-oriented, professional and socialized management of related facilities, equipment, technology and products involved in agricultural production, rural economy and ecological environment construction through democratic procedures and according to the wishes of villagers and the agreement of property service treaties.

4.2 Application and promotion of modern property in new rural community construction

Introducing modern property management into new rural community construction will accelerate the pace of new rural community construction, thus making the new rural community construction more professional, market-oriented and socialized, and fully achieving a new level of property management development.

First, the use of new rural community property management

At present, rural community property management mainly focuses on property environment management, housing and equipment management and customer service management.

(1) Property environmental management

The property environment calendar refers to that property management enterprises provide clean, comfortable and beautiful living and working environment for owners and users by providing cleaning services, greening management and other business activities.

Cleaning service refers to the property management company's efforts to protect the environment of the property area and prevent environmental pollution through publicity and education, supervision and management, and daily work. It regularly, designated and designated people collect, treat and remove garbage, and through professional operations such as cleaning, wiping and classification, it maintains the cleanliness of all public places and public parts in its jurisdiction, keeps the environment clean and tidy, and improves environmental benefits.

Greening management includes green space construction and greening maintenance management.

Greening construction includes three aspects: green space construction in new residential areas, green space restoration and improvement, and green space level improvement. The main function of new rural community construction is to renovate and repair the parts of the original green space that have been seriously damaged by natural or human factors. At the same time, the original green space will be comprehensively transformed and upgraded to improve the level of green space.

Greening maintenance management mainly refers to the routine activities such as watering, fertilizing, weeding, pest control, pruning, loosening soil and maintenance of the green space within the jurisdiction. And patrol inspection, protection of green space and other work.

Garbage collection and removal is an important project of cleaning service in residential quarters and commercial buildings. If the garbage is not collected and treated properly, it will not only affect the beautiful environment of the property, but also produce peculiar smell, breed bacteria, mosquitoes, flies and pests, seriously pollute the working and living environment and affect people's physical and mental health.

Collection methods are divided into recyclable garbage and non-recyclable garbage.

Specify the collection date of special garbage, and waste old furniture, old appliances, etc. Can only be discarded on the specified date.

New rural community health standard:

① No garbage accumulation.

(2) Garbage is produced daily and cleared daily.

(3) All garbage shall be piled up at the designated location.

(4) The garbage dump should be sprayed with chemicals regularly to avoid odor and prevent pests.

(2) Management of houses, equipment and facilities

Housing maintenance management refers to minor repairs, medium repairs, overhaul, transformation, comprehensive maintenance and daily maintenance of completed houses, as well as inspection and evaluation of damaged grades of houses after maintenance, and improvement, renewal and transformation of houses of different grades.

Management of property equipment and facilities

The management of property equipment and facilities refers to the maintenance of equipment and facilities by engineering managers of property management enterprises, so as to keep them in the best operating state and give full play to their efficiency, thus providing owners and customers with a more efficient, safer and more comfortable environment.

In the process of building a new socialist countryside, the management of equipment and facilities in rural communities plays a key role in rural property management. At present, the construction of rural communities and the management of property equipment and facilities have effectively reduced the damage of property, improved the efficiency of the use of property equipment and facilities, and brought new and efficient management to rural communities in building a new socialist countryside.

(3) Customer service management

Reception service refers to a kind of business behavior and management mode that property management enterprises understand and create the needs of customers (owners or users) in the future, and all employees participate in the whole process in order to achieve customer satisfaction.

Repair service and complaint reception service are two services in the daily management of property management enterprises. Maintenance application acceptance service is directly related to the efficiency of solving the maintenance projects required by customers (owners and users). Reception service is a combination of psychology and social skills, which embodies the comprehensive qualities of service personnel such as moral cultivation and professional level.

Maintenance service refers to the operating rules and etiquette norms of property management enterprises in the process of accepting customer maintenance services.

Complaint reception service is the operating procedure and etiquette standard of property management enterprises in the process of receiving customers' complaints, opinions and suggestions.

Introducing property management into new rural community construction will make rural community construction more professional, market-oriented and socialized. Understand the importance of property management in the current new rural construction.

Combine rural community construction with property management development. Standing at a new height, building a new rural community and expanding a new way of property management.

Second, promote the construction of rural communities in the property management

In the process of advocating a harmonious society, the construction of new countryside occupies an important position. How to build a new rural community and a new rural community in Socialism with Chinese characteristics is of great significance for building a harmonious society.

Therefore, it is of great significance to promote the property management in the new rural community construction, and the new rural construction must fundamentally solve the problem of rural resource waste. The key point of new rural construction is to change the village appearance and guide villagers to develop modern civilized living habits through the construction of new rural communities, which requires not only material foundation and spiritual soil, but also institutional foundation. As one of the important foundations of modern community construction, modern property management system is particularly important in rural community construction.

We should carry out the property management system in an orderly manner, play a role in the construction of new rural communities, combine the construction of rural communities with property management, do a good job in the property management of rural communities and build a harmonious socialist society. Now some new rural communities have begun to try to introduce modern property management system to solve the problems in the construction of new rural communities. For example, nearly 60 villages in Cixi, Ningbo have introduced modern property management, thus standardizing the new model of new rural community construction.

4.3 The future of property management

Property management has a broad development prospect in the future, and it will play a more important role in community construction. At the same time, it will also bring new challenges to property management, which requires different types of property management models and services, such as residential property management, office property management, commercial property management, industrial property management, hotel property management, hospital property management, school property management and so on. Facing new challenges and difficulties, the future of property management is bright. Bringing community construction into the category of property management and building distinctive community property management will be a new topic of property management. At the same time, as an important part of a harmonious society, property management will also be given a new role and a new historical mission.

Community construction and property management will merge and promote each other in the future development process, bringing a new social height, realizing a "people-oriented" social height, strengthening property management education and deepening property management research. Jointly promote the development of property management and the construction of honest communities. The completion of community property management has brought a little strength to the construction of a harmonious society.

So as to combine property management with community construction and build a harmonious socialist society.

5 conclusion

Community construction and property management are tasks entrusted by the times. To build a characteristic community, we must speed up the development of property management, bring it into the community construction, and introduce modern property management system into the community construction of a harmonious society, so that property management can play a greater role in the community construction of a harmonious society and complete the task of building a socialist harmonious society. Complete the task of building a new rural community.

Really realize the professional and characteristic service of community construction and complete the important role of property management in community construction. Faster and more perfect property management functions, accelerate the pace of community construction, and complete the construction of a harmonious socialist society.