Job responsibilities of customer service in shopping malls

Responsibilities of Customer Service in Shopping Mall (General 16)

In the era of continuous progress, the frequency of job responsibilities is getting higher and higher, and formulating job responsibilities is helpful to improve the vitality of internal competition and work efficiency. So how to formulate job responsibilities to play its greatest role? The following are the job responsibilities of customer service in shopping malls that I have carefully sorted out. Welcome everyone to learn from them, I hope it will help you.

Job responsibilities of customer service in shopping malls 1 Job responsibilities:

1, pay attention to departmental etiquette and provide a good external image of the company;

2. Maintain good service order and provide high-quality customer service;

3. Provide information and act as a bridge between customers and companies;

Main work:

1, check the etiquette and clothing of employees every day;

2. Check the customer service workflow of employees to ensure the service quality;

3. Do a good job in customer complaints and reception;

4. Set an example, advocate the business philosophy of "customer first" and put an end to disputes between employees and customers;

5. Coordinate with government departments to ensure a good external environment of the mall;

6. Do a good job in recruiting members and visiting major customers;

7. Guide the standardization of gift distribution, customer packaging and storage, and return and exchange;

8. Make a timetable for customer service personnel;

9. Responsible for arranging the professional knowledge training and performance appraisal of employees in this department;

10, responsible for arranging the distribution and tracking of shopping mall magazines and ensuring the implementation of various promotional activities in shopping malls;

1 1. Guide the delivery office to implement the work according to the company's specifications;

Auxiliary work:

1, responsible for environmental sanitation in the responsible area and providing customers with a good shopping environment;

2. Assist in passenger flow guidance and security at entrances and exits;

3. Assist in tally and replenishment of promotional goods in the front desk area;

Responsibilities of customer service in shopping malls 2 1. Implement various work regulations, work processes and guidelines related to merchant services;

2. Handling inquiries, opinions and complaints from merchants; Implement the policies and rules of the company;

3, cooperate with the property management team to deal with emergencies; Keep close communication with the company's investment promotion department, marketing department and promotion department, and constantly update the business activity information;

4. Keep close communication with tenants and maintain good relations.

Job responsibilities of customer service in shopping malls Article 3 Job responsibilities:

1, responsible for receiving customers who come to the hospital, completing reception, guidance, introduction and other processes, and answering customers' general questions.

2. Be responsible for paying attention to the on-site service environment and providing customers with perfect services according to the standards.

3. Responsible for timely completion of reception, customer opinion survey and other related data reports and statements.

4. Enthusiastic and positive, with excellent professional etiquette and habits.

5. Finish the work assigned by the superior in time.

Qualifications:

1, good image, good temperament, male or female, technical secondary school degree or above, major in medicine and nursing.

2, 1 year working experience, hospital working experience is preferred.

3. Sweet voice, standard Mandarin, quick response and clear thinking.

4. Have team spirit and strong adaptability.

5. Good communication skills and service awareness, and relevant work experience is preferred.

Job responsibilities of customer service in shopping malls Article 4 Job responsibilities:

1. Receive customers' inquiries and complaints, answer customers' inquiries and complaints, make records, inform relevant personnel of the problems to be handled in time, and track the results.

2. In accordance with the requirements of system documents, check-in formalities for residents, guide residents to fill in check-in information in a standardized way, and regularly sort out, check and register information and submit it to the reference room for archiving.

3. Responsible for going through the formalities of home decoration, collecting relevant information according to regulations, strictly examining the qualification of decoration construction team and valid certificates of decoration workers, handling decoration permits and temporary passes for decoration construction personnel, and making records.

4. Be responsible for the maintenance of the management office and the return visit of domestic service, and record the return visit in detail in time and submit it to the reference room for filing.

Requirements:

1. Height 1.65 meters above, good-looking, standard Mandarin, amiable.

2. College degree or above, under 30 years old is preferred, and fresh graduates are also acceptable.

3. Be hard-working, practical and willing to work, and obey the leadership arrangement.

Job responsibilities of customer service in shopping malls Article 5 Job responsibilities:

1, answer the phone, receive the fax, transfer the phone or record the information as required to ensure timely and accurate;

2. Do a good job in the reception, registration and guidance of visiting guests, and notify the interviewees in time;

3. Keep the front desk clean and sanitary, and show the good image of the company;

4. Responsible for the company's express delivery, letters and parcels;

5, responsible for the use and management of photocopiers, fax machines and printing equipment, reasonable use, reduce material consumption;

6. Assist superiors to complete customer service affairs and daily affairs in the department;

7. Other work arranged by the leaders.

Qualifications:

1, college degree or above, major is not limited;

2. Good facial features and good image;

3. Lively and cheerful personality, ready to help others and strong sense of service;

4. Careful and meticulous, with good communication skills;

5. Fresh graduates are preferred.

Job responsibilities of customer service in shopping malls 6 Job description:

1, keep in touch with the owner, and visit the owner regularly to solicit opinions. Complete the owner satisfaction survey and follow up with other departments to ensure a long-term good relationship with the owner.

2. Complete the weekly, monthly and annual work plan of the department and report to the customer service specialist to ensure the smooth completion of the work.

3. Responsible for the collection of management fees in the area under its jurisdiction, implement the collection plan formulated by the superior, and ensure the smooth completion of the company's annual property fee collection index.

4. Handle all customer complaints and report to the department Commissioner to ensure the smooth completion of the work.

5. Follow up the maintenance and elimination of the area under its jurisdiction, and pay a return visit to the owner to ensure that customer satisfaction meets the company's development goals.

6. Be responsible for the establishment and filing of the owner's files, and update them in time to ensure the completeness and comprehensiveness of the owner's data.

7. Coordinate, organize, supervise and follow up all kinds of service activities of the management office to ensure that customer service needs are met.

Requirements:

1, gender: female height: 165cm or above.

2, good image, cheerful and generous personality, hard-working.

3. Be familiar with the relevant operation procedures of the property customer service department, master the relevant skills such as property fee collection and customer complaint handling, and be fluent in standard Mandarin.

Welfare: Pay five insurances and one gold, and make up meals.

Responsibilities of customer service in shopping malls 7 1. Solve the daily work of the front desk, ensure that the cashier line provides good customer service for customers and establish a good image of our store;

2, assist the manager to formulate and organize the implementation of cashier management system, standardize the internal business operation process and business processing methods;

3. Responsible for training and development, performance evaluation, personnel training, daily work arrangement, etc. Cashier staffing, to ensure the rationalization of departmental staffing, so that employees can maintain a stable and efficient working state;

4. Check and clean up the deposit and fees charged by suppliers, effectively control risks and ensure the safety and clarity of funds;

5. Accept customer complaints, check and track the handling of customer complaints, and summarize and analyze the complaints of stores on a regular basis.

Job responsibilities of customer service in shopping malls 8 Job responsibilities:

1, responsible for the company's front desk reception and telephone transfer;

2. Send and receive faxes, copy documents, send and receive letters, newspapers, documents, etc. ;

3. Responsible for student service;

4. Keep the front desk, office area and classroom clean and tidy;

5. Summarize students' situation and connect with relevant departments;

6. Handle class registration, succession and other related procedures for students and make summary records;

7, other work assigned by the leadership.

Requirements:

1. Education: College degree or above, major in secretarial, administrative, English and related fields is preferred;

2. Knowledge: Mandarin standard, familiar with the front desk workflow, and skilled in using various office automation equipment;

3. Experience: experience in front desk and administrative assistant is preferred;

4. Ability: Good communication and coordination skills;

5. Skills: Skillful use of office software such as EXCEL and WORD;

6, literacy: good image temperament, cheerful personality, handsome appearance, warm-hearted, enthusiastic, meticulous, patient;

7. Please attach a recent photo when submitting your resume.

We offer you:

1, five insurances and one gold;

2. One-on-one training+vocational skills training+knowledge training;

3. Staff travel+staff gathering+irregular activities+outward bound training;

4. Rich corporate cultural activities and a relaxed and happy working atmosphere;

5. National statutory holidays and paid annual leave;

6. Broad development space and generous treatment.

Job responsibilities of customer service in shopping malls 9 Job responsibilities:

1, pay attention to manners and establish the concept of customer first.

2. Be familiar with the relevant service rules and items in the mall.

3. Perform duties in strict accordance with the company's regulations, and do not follow the private rules.

4, patient service, be kind to customers

Main work:

1. Welcome customers at the beginning of business every day.

2. Accept the card application of qualified units or individuals.

3. Visit and reception of large members and customers

4. Handling and recording of customer complaints

5. Customers store/take away packages

6, responsible for the distribution of promotional items.

7. Testing and debugging of buyers of large household appliances.

8. Accept customer consultation

9. Tracking and publishing supermarket news.

10, whole store broadcasting service

1 1. Use standard terminology.

Auxiliary work:

1. All work areas (customer service desk, bag storage office, gift distribution office, electrical test area, return office, customer entrance) should be kept clean and hygienic at all times.

2. Take care of the company's property (broadcast system, computer, membership card punching machine, plastic machine, etc.). ) and check it regularly.

3, familiar with the division of labor, commodity display, management principles, understand the company's phased promotion plan and news topic.

4, customer complaints should be carefully recorded, major issues should be reported in a timely manner.

5. Avoid making customers noisy in public places.

6. Receive gifts from the receiving department with the gift list submitted by the receiving department.

7. When the customer comes to ask for a return, check whether it meets the return requirements; When the floor supervisor comes to collect the return/exchange, he must carefully check the contents on the list and sign for confirmation.

8, assist other departments (such as inventory, anti-theft, fire prevention, etc. )

Job responsibilities of customer service in shopping malls 10 Job responsibilities:

1, responsible for handling all kinds of procedures such as building repossession, decoration and rental registration for the owner, updating the owner's information in time and conveying it to the regional leaders as soon as possible.

2. Be responsible for answering detailed records of service calls and reporting to relevant departments in time.

3. Be responsible for housekeeping at the front desk and keep the front desk area clean and tidy.

4. Collect and distribute the owner's packages.

5. Responsible for the daily reception of the owner's visit and control the entry of outsiders into the office area.

6. Responsible for the reception, handling, tracking and return visit of all kinds of complaints.

7, responsible for the owner paid service scheduling, coordination, command and service process tracking, service results return visit.

8, responsible for the control of foreign personnel and goods release, and guide the owner to the property service center to issue a goods release form.

9. Responsible for the establishment of the owner's files and the management of entrusted keys.

Requirements:

1, understand network and computer operation;

2. Have more than one year working experience;

3. Have certain communication, coordination and adaptability;

4. College degree or above in related major;

Responsibilities of customer service in shopping malls 1 1 1 Responsible for recruiting, training and assessing department employees according to the establishment.

2, responsible for the implementation of the responsibility book signing work.

3. Be responsible for training the reserve manager.

4. Responsible for coordinating the daily property management and KPI implementation of the mall.

5. Strengthen employees' ideological education, cultivate employees' concept of loving Red Star as their home, and check whether employees' behavior is standardized.

6. Determine work objectives, formulate work and training plans, make work arrangements, and make monthly, quarterly and annual work summaries.

7. Do a good job in the evaluation of outsourcers, carry out cost management according to the bidding process of property contracts, and control the use of budgets.

8. Establish good relations with the public, coordinate with other departments and handle major complaints.

9. Be responsible for the fire safety within the management scope of the mall property department. In case of emergency and accident, the mall should cooperate with the mall to deal with it and do a good job in the aftermath.

10. Organize and implement the daily operation of the property of the Group Property Promotion Center to achieve the quality objectives.

1 1, responsible for property file management, establishing good relations with the public and coordinating with other departments in the mall.

12. Organize regular working meetings of relevant personnel of the department to convey the working spirit of the Group and regional properties, check the implementation of the work of the department and assess the employees.

Responsibilities of customer service in shopping malls: 12 1. Answer the phone in a timely and polite manner, record the phone content in time, and accurately convey the phone content to relevant departments or personnel.

2. patiently answer all kinds of inquiries from business households, and never tire of asking.

3. Receive visitors politely and register.

4. The front desk clerk of the service center receives a phone call or letter from the business director about maintenance, and informs the engineering clerk to arrange maintenance according to the requirements of the phone call or letter.

When the operator calls, he needs to know the maintenance content, address, contact person, telephone number, appointment time, etc.

6. Determine the priority of the cause, correctly handle the follow-up work, and make relevant records.

7. In case of emergency, notify the engineering clerk as soon as possible. If the clerk is absent, notify other personnel in the engineering office or directly contact the relevant professional supervisor and sign the maintenance form.

8. In case of major events, immediately report to the department manager and notify the engineering department in time.

9. Keep in mind all the paid and unpaid service items of the service center and memorize all the contents of the service manual.

10. The front desk attendant of the service center received the call letter from the business owner's special service, and contacted the relevant departments according to the demand of the call letter.

1 1. Responsible for the telephone call back of customer service.

12. Send and receive documents accurately and timely, and make registration.

13. Keep daily shift records.

Responsibilities of customer service in shopping malls 13 1, responsible for daily consultation of visiting customers and tenants and reception of important customers;

2. Cooperate and assist the important reception work of tenants, as well as the reception work of the company and the government;

3. Be responsible for the implementation of important meetings of the company and assist the tenants in the coordination of important meetings;

4, responsible for accepting complaints from visiting customers and tenants;

5. Responsible for the feedback of complaint acceptance, and register the complaints and complaint acceptance of visiting customers and tenants; "

6. Be responsible for the daily maintenance report of the tenant, track and feedback the maintenance treatment of the tenant, and register the maintenance report and maintenance implementation of the tenant;

7, responsible for the tenant satisfaction survey;

Responsibilities of customer service in shopping malls 14 1, responsible for reception and consultation of various activities in shopping malls; Smile and do a good job of receiving guests politely;

2. Responsible for customer complaints in shopping malls, timely communicate with customers, handle and feedback, and register and track all complaints;

3. Accept the reception work temporarily assigned by the company leaders and department leaders, and master the ability and skills to deal with on-site emergencies;

4. Do a good job in collecting and counting all kinds of publicity materials;

5. Assist in formulating the company's public relations strategic plan, maintain the relationship between the public and the public, integrate resources and publicize the corporate image.

Requirements:

1, 22-25 years old, height 165cm or more;

2. Good image and temperament, practical and careful, good organization and strong sense of responsibility;

3. Good expression and communication skills, clear thinking and strong sense of service;

4, standard Mandarin, warm and generous, lively and cheerful personality, affinity, good at communicating with people;

5. Have good written and oral expression skills, social skills, organizational management skills, self-control and adaptability, innovation ability and strong pressure resistance;

6. Proficient in computer operation and skilled use of office software;

7. Please take photos near the applicant.

Responsibilities of customer service in shopping malls 15 1. Assist the project general manager to formulate the annual departmental budget and control the implementation of the annual budget.

2. Formulate the workflow of Jingwanpu Customer Service Center, the complaint process of commodity quality, the complaint process of service quality and the complaint process of environmental facilities.

3. Supervise customer service staff's service to customers.

4. Solve the customer complaints that the customer service staff failed to handle and the problems encountered in the sales service. Check the tracking of customer complaint records.

5. Formulate and improve (tenant management manual) (tenant assistant management manual >; ; (For some projects)

6. Summary data of daily merchant sales estimated by the municipal nuclear company. (For some projects)

7. Formulate the annual consumer survey system and questionnaire.

8. Organize the annual consumer survey and summarize the survey results for the reference of all business departments, so as to adjust and optimize the work of shopping centers in time.

9. Establish a monthly customer service and store manager training system and training content, and combine on-site guidance with external training to help subordinates learn and solve problems and improve employees' professional skills.

10. Accept the work inspection of various government departments.

Requirements:

1. Minimum academic requirements: full-time undergraduate course (master degree or above is preferred, and overseas study experience is preferred).

At least 2.3 years customer service experience in relevant shopping malls;

3. Required professional knowledge and certificates: English, Cantonese, Japanese or other small languages are preferred.

4. Personal quality requirements: strong interpersonal communication and coordination skills, strong execution, responsible work, and able to withstand greater pressure.

Responsibilities of customer service in shopping malls 16 1, responsible for daily consultation of visiting customers and tenants and reception of important customers;

2. Cooperate and assist the important reception work of tenants, as well as the reception work of the company and the government;

3. Be responsible for the implementation of important meetings of the company and assist the tenants in the coordination of important meetings;

4, responsible for accepting complaints from visiting customers and tenants;

5. Responsible for the feedback of complaint acceptance, and register the complaints and complaint acceptance of visiting customers and tenants; "

6. Be responsible for the daily maintenance report of the tenant, track and feedback the maintenance treatment of the tenant, and register the maintenance report and maintenance implementation of the tenant;

7, responsible for the tenant satisfaction survey;

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