Work plan of property engineering supervisor

Time flies and our work has entered a new stage. Now let's make a plan and make a good plan. How to draw up a plan specifically? The following is the work plan of the property engineering supervisor I compiled for you, for reference only, and you are welcome to read it.

Work Plan of Property Engineering Supervisor 1 1. Standardization of Cleaning Work

1, standardized trainers. Efforts to cultivate and bring up a team with strong professional skills, positive style and high quality are the premise of doing a good job in cleaning. Only the professionally trained team can meet the requirements of Jeter's management modernization and cleanliness specialization. In order to establish a good working order and improve the quality and efficiency of employees, we will organize employees to carry out all-round training in a planned way. In view of the large number of new employees, the class meeting theory and on-the-job demonstration method are implemented for training. Teach by hand; Mentoring the old employees, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the old employees. This makes it easy for new employees to accept and master. It not only improves the skills of employees, but also narrows the distance between colleagues. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); First rough and then fine, one step in place, people walk things clearly (that is, do it thoroughly, people take away all the garbage, sundries and tools). Take employee training as the index task of daily work, use appropriate time, focus on training once a month, and provide uninterrupted guidance and training in daily work. The training work runs through the whole year of 20xx, and will be assessed after the training is completed.

2, according to the standardization, create posts, a person, a floor, responsibility to people, jobs to people, sign the post responsibility. Let employees have standards in mind, arrange the daily work table in an orderly manner and operate in a standardized manner. There is no dead angle or omission in the whole work area.

3, according to the standardization of inspection, supervisor and monitor don't go through the motions in the inspection work, we should adhere to the standard inspection, self-examination, mutual inspection, monitor inspection, supervisor inspection, spot check and other inspection systems, link the inspection results with employees' wages, adhere to daily inspection, supervise cleaning work, and correct problems in time when found.

Second, the normalization of management elements.

1. Normalization of infrastructure management. Check all kinds of facilities carefully at ordinary times, and report for repair in time when problems are found. The fault will not last overnight.

2. Standardization of material management. The acquisition process and procedures are complete, and the examination and approval system is strictly implemented, so as to dig deep into the cleaning cost potential, put an end to waste, save costs for the company and improve efficiency.

3. Normalization of working methods. Formulate working standards and procedures for each post, constantly improve loopholes, ensure that employees are guided by correct working methods, and keep all work under control. According to the actual situation, formulate post operation rules, inspection rules, training rules, language behavior norms and related work skills for each post, and let the cleaning staff memorize them.

4. Standardization of occupational health and safety management. Identify the risks existing in cleaning jobs, formulate measures for dangerous sources, and educate employees on self-protection at work to ensure safety without accidents and achieve safe service.

5. Standardization of monthly report, weekly evaluation, weekly accounting and attendance. Make all kinds of reports in time, and make them standardized and procedural.

Thirdly, the standardization of human resource management.

1. Train employees at different levels, set work goals for employees, encourage employees to learn and develop themselves, and strive to improve their comprehensive quality.

2. Strengthen the management of cleaning staff again. According to the characteristics of outpatient service and hospitalization, the corridors are scattered, the area is large, the nature of public areas is complex, and the population flow is large. It is necessary to strengthen management in 20xx to make it systematic, standardized and benign.

1) Strengthen work quality supervision and strive for perfection. Strengthen the management of employees' service awareness, flexible handling of problems at work and active service.

2) Pay attention to the training and education of employees and improve their professional ethics and service awareness.

3) Strengthen the basic management ability of the monitor.

4) Quantification of working standards and strong operability.

5) Daily training to familiarize employees with work processes and service standards and improve service quality.

3. Make emergency plans for some emergencies, and train employees to improve employee satisfaction. Such as water pipe burst, water leakage, freezing, etc., so that employees can master it skillfully and not panic.

4. Further improve the working efficiency and quality of cleaning staff, strive for perfection, and strengthen supervision and inspection. Train the cleaning staff on active service awareness, adjust the thinking of employees, encourage employees to form the habit of active self-inspection, and learn to find and solve problems. Only by being good at planning can the work be carried out in a step-by-step and orderly manner; Only by being good at summing up and finding shortcomings can the work performance be benign.

Fourth, the satisfaction of hospital inspection.

Attach great importance to the inspection of superiors, organize manpower and material resources in time, do all the work well, satisfy the hospital and reassure the company.

Fifth, the harmony between the superior and the subordinate.

Correctly handle the relationship with hospitals and employees, normalize and harmonize all kinds of relationships, and create a good and harmonious working environment.

No pains, no gains, a long way to go. We should conscientiously sum up past experiences and lessons, carry forward our achievements and overcome our shortcomings. Under the direct leadership of the company's guidance and leadership, we will go all out and devote ourselves to the work, so that the cleaning work of maternity hospital and Yingbin Road will reach a new level and make greater efforts to build Jiete's brand image.

The work plan of the property engineering supervisor is 2 xx years. Under the guidance and full support of the company, according to the company's mission requirements, in the spirit of "your suitable strength is our permanent escape", the company's management philosophy of "people-oriented, customer-oriented, honesty-oriented, quantity-oriented", the company's growth is "launching, creating benefits and building brands". Finally, with the cooperation of all the staff, we launched a series of inferior tasks, and we are making a brief summary of the tasks for one year. Summarize the experience and teaching, find out the shortcomings, and lay a good foundation for the task of xx years.

1, handled by the staff.

After the implementation of the day shift, employees are in a rough mood and it is difficult to start the task. Because of this, employees' faces are the same, employees' emotions have not changed, and the workload has not been affected. According to the needs of each sentry box, the personnel's fair setting of equipment and equipment and the inspection of task load have been strengthened, and the requirements of characteristic warfare have been effectively implemented. When on duty in shifts, the operation requirements of keeping clean are basically met without increasing personnel.

At present, there are 14 employees, and this year, 9 people have left and transferred, of which 1 has transferred to the reservoir area and 8 people have left.

Step 2 cultivate

We stopped the practical cleaning training for new security personnel and the practical operation training for different booths, so that security personnel can operate the common sense of security tasks and meet the requirements of office building security tasks.

In the case of stopping the training of "Cleaning Task Manual" for cleaning staff, the real environment in the task focuses on the following training: the classification and use of cleaning agents, clean French style, clean stainless steel and gold ornaments, clean furniture, clean ashtray, clean wallpaper, elevator cleaning and maintenance, and rust treatment.

We have strengthened the training of the staff on the track inspection system, trained the staff on the common sense of marking, and established the sense of obligation of the staff. At present, employees may have tried their best to complete the task according to the specified scale, but they are obeying the rules of the task and need to monitor details such as holding actions. The next step will be to strengthen rotation training and make it a habit.

After endless training, the employees have adapted to the existing French methods of dealing with contact warfare tasks, and the employee base remains unchanged.

3. The net task forms a round surface.

Under the guidance of scattered group companies, outstanding achievements have been made in "people without cleanliness" and "natural cleanliness".

The existing night shift is basically divided into two shifts, and the primary cleaning task is to stop the day shift. While carrying out "unmanned cleaning", the number of deaths was guaranteed and the cleaning frequency was strengthened. Existing staffing equipment 7f- 16f. The foundation of a cleaner may have arrived, and the result of life and death that will happen at any time is being dealt with within 30 minutes. However, during the Cenling period, 1 16f and cleaners 1 hour often failed to enter the men's bathroom, resulting in a cleaner bathroom.

We are strengthening the cleaning frequency of "natural cleaning" round surface, changing the original firm intention of cleaning to cleaning at any time at this moment, and cleaning immediately after receiving dirt, which has good properties and good effects, but the cleaning cost has increased. During the distant period, the construction of two buildings and municipal roads was dusty, which enhanced the cleanliness of the group, but the cleanliness of the group did not meet the requirements and the cleaning cost increased. With the completion of the construction, it will no longer be completely clean to meet the hygiene standards.

We guarantee that the elevator carpet meets the standard and vacuum every 20 minutes.

4. Complete the round surface network task.

(1) completed the real-time modification of the work style and task list of the gatekeeper.

(2) Complete the task of protecting public birthdays in the building.

(3) Complete the task of opening up new floors.

(4) Complete the hard disposal of stone crystal and the after-treatment of carpet.

(5) Complete the task of mud transportation of construction dregs.

(6) Finish the second mud washing of the middle wall of the building.

(7) Complete the mid-air washing task.

(8) Wash b 1 parking lot twice a month. (Not responsible for the usual cleaning work)

(9) Complete special cleaning work. The secondary crystal surface treatment of stone in the reservoir area and the mud washing task of carpet, bed head and sand collection. Muddy washing task of carpet on the third floor.

Property Engineering Supervisor 3 Work Plan 1. Self-esteem

(1) Play an exemplary role in the work, requiring employees to do their own jobs, such as labor discipline and work, constantly sum up and strengthen their studies, and strive to improve their own quality and management level;

(2) Further improve various rules and regulations and work processes, implement institutionalized, standardized and standardized management, supervise and guide the work of security guards, and implement them in every detail;

(3) In my usual work, I will further strengthen communication and exchange with security guards, understand the ideological trends of employees, care about their lives, help them solve problems and difficulties in their work and life, let them feel the warmth of their big family, improve their work enthusiasm and collective cohesion, and thus improve their service quality and service level;

Second, strengthen the ideological education of employees.

Improve employees' safety awareness, thus strengthening employees' sense of responsibility and obedience.

Three, to further strengthen the safety work flow and work system and details of the training.

For example, the shift change system, patrol system and labor discipline of internal and external employees all require employees to work in strict accordance with processes and standards to improve their work skills and service level.

Fourth, vehicle management.

(1) Strengthen the training of employees in vehicle management, such as commanding parking, inspection and prompting;

(2) Employees are required to be in place as always: (i.e. ① security personnel are in place; (2) command parking in place; ③ Vehicle inspection is in place; 4 prompt reminder in place; ⑤: Registration norms are in place), especially the reminder and management of electric vehicles, motorcycles and bicycles;

(3) Strengthen patrol inspection and carry out work in strict accordance with the patrol inspection system;

(4) In short, every car should be parked, inspected, reminded and recorded in order to ensure the safety of carts and cars.

Fifth, in terms of fire protection.

(1) Strengthen the training and assessment of employees' fire control knowledge and operation, enhance employees' awareness of fire control safety and preventive ability, and let employees know the danger of fire for three times;

(2) In normal work, strengthen communication and exchange with department managers, and discuss the training and assessment methods for employees' fire control knowledge and operation, so that each employee can understand it three times;

(3) Strengthen patrols, increase the number of patrols, read more and smell more during patrols, and pay attention to fire hazards.

(4) After receiving the fire alarm at the front desk, immediately check and report to the chief duty officer or general manager;

(5) When locking the door at 8: 30 every night, carefully check the electricity and gas consumption, and deal with it immediately if there is any situation;

(6) Check and maintain the fire-fighting equipment and facilities every day, and deal with the problems immediately when found, so as to ensure that the equipment is in good condition and effective;

(7) Further improve various fire control systems and fire control files. (such as fire control plan, safety evacuation plan, inspection records, etc.). )

Six, public security, do the following work

(1) Strengthen the training of employees' safety awareness, such as paying attention to suspicious personnel and reminding customers, so as to improve employees' safety awareness;

(2) Further improve and establish various emergency plans. For example, the dispute plan between the guest and the front desk, the plan to prevent robbery, the plan to prevent food poisoning, etc. Strive to train and improve the overall professional quality of security personnel and enhance their ability to deal with emergencies, thus reducing unnecessary property losses of the company and guests;

(3) Strengthen the inspection and monitoring of hidden dead angles such as floors, warehouses, basements, offices, halls and doorways every day, prompt and remind the guests' vehicles and articles, and handle and record the problems found accordingly.

Seven, strengthen the management of dormitory.

Formulate dormitory management system and health system, and conduct health inspection and electricity management for each dormitory every week. So as to create a good health environment and living environment for employees.

Work plan of property engineering supervisor 4. Further improvement of company management system

In 20xx, according to the actual situation of the company, we established and improved some management systems of the company, and introduced and implemented them one after another. 20xx We will focus on sorting out and improving the company's property management process, project approval authority and scope, project management team responsibilities, supplier evaluation mechanism, etc. , so as to further clarify the job responsibilities, standardize the workflow and improve work efficiency. And put the system and process into practice.

Second, fully expand the market.

With the establishment of a new company with full investment in xx Property, the new company adopts a new employment mode, which is more flexible in employment and lower in employment cost, which is more conducive to xx Property's participation in market competition. In 20xx, the new company can not only undertake the bidding of xx property outsourcing projects, including green protection, but also actively go to the market. Relying on xx property, we will first infiltrate into enterprises in the park and gradually expand to enterprises outside the industrial zone, and strive to overfulfil the tasks assigned by the head office.

Third, consolidate technical strength and improve service quality.

With the company going to the market and exploring the market, the business volume and business scope will continue to expand, and the requirements for the technical ability and business ability of property service personnel will also continue to improve. In the second half of the year, we will continue to increase the training of technical force, further consolidate technical force and improve service quality.

Fourth, strengthen safety awareness and improve the professional level of safety officers.

Further enhance social security awareness, effectively prevent and contain production safety accidents, and create a safe and stable environment for the development of the jurisdiction. Strengthen the professional training of safety management personnel and improve the professional level of safety personnel; Implement the tasks of safety production month, strengthen the awareness of red line, and do a good job in safety work. Especially in the third quarter, the situation of typhoon prevention and flood control is grim, and the typhoon prevention and flood control work is carefully arranged to make full preparations for the safe passage of the flood season.

As a new working mode and service mode, xx Property will encounter new problems and difficulties. However, we believe that with the full guidance and support of the industrial zone and the full cooperation of all parties, we will continue to devote more energy to strengthening the company's basic management, expanding the market, consolidating technical force, improving service quality, strengthening safety awareness and improving the professional level of security personnel in 20xx, and xx property services will definitely move towards the market-oriented road.

Work plan of property engineering supervisor 5 1. Under the leadership of the company, be responsible for daily cleaning management to ensure that the cleaning work meets the contract requirements. Communicate and contact with other teams and departments regularly.

2. Make a weekly work plan.

3. Responsible for the recruitment, training and assessment of employees. Handle employee resignation.

4. Get in touch with the relevant departments and leaders of the property management company and strengthen communication.

5. Responsible for employees' vacation, rest, attendance, overtime and transfer. At the end of each month, summarize the attendance of employees and report to the company.

6, responsible for contact with domestic waste and construction waste removal personnel, inform them to remove garbage in time.

7. Check the quality of cleaning work in the area every day, record the inspection results and supervise the rectification work of employees.

8. Report the employee's work assessment results to the company before 15 every month.

9. Sales expenses of waste collection, sales and storage.

10, arrange household cleaning work, keep service fees and control cleaning quality.

1 1, according to company regulations, do a good job in waste statistics and household cleaning.

12, management tools, vehicles and clothing.

13. Accompany the inspection of the property management company and be responsible for distributing the fines imposed by the property management company on our company. Among them, the cleaning supervisor bears a fine of 25%.

14. Complete various reports according to the requirements of the property management company.

15. Purchase common tools, appliances and supplies.

16, presided over the pre-shift meeting and kept the meeting minutes.

17, responsible for settling transportation expenses with the property management company and delivering documents.

18, handle problems among employees fairly.

19, report the problems and difficulties in the management process to the company in time.

Work plan of property engineering supervisor 6 xx property company has gradually entered the management stage under the care of company leaders since its establishment. In order to make the property management company meet the expectations of the group leaders (self-management, self-financing), X Property Management Co., Ltd. is facing severe challenges. In order to win the market, upgrade the brand, establish a new image of the property, continuously improve the service level and quality of the property management, strengthen the comprehensive quality training of employees and improve the comprehensive management ability, strengthen communication and cooperation with the owners, continuously enhance the understanding with the owners, meet the needs of the owners, continuously improve the satisfaction of the owners, and introduce the competition mechanism to obtain the maximum social, environmental and economic benefits for the company at the lowest cost. The following work plan is specially formulated:

First, give full play to the spirit of unity and cooperation of xx property management company, mobilize the subjective initiative of employees, and enhance the sense of ownership.

1. Hold a working meeting regularly every week. While summing up the work, actively and fully listen to the voices, opinions, rationalization suggestions or criticisms of grassroots employees.

2. Conduct team activities irregularly. Organize employees to carry out health care publicity, care for the surrounding environment of the community and other activities to enhance the cohesion and centripetal force of employees.

Second, change ideas, correct attitudes, and firmly establish the awareness of serving the owners (tenants).

In order to improve the service level, we will implement the "responsibility system of all staff asking questions first". Every employee has the responsibility and obligation to receive the suggestions from the owners and visitors, and transmit them to the service center at the first time, and has the obligation to track the processing results and inform the recommenders so that the service can be fully reflected from beginning to end. Establish the owner as the center and promote the "one-stop" brand-new service concept.

Third, activate the management mechanism

1, the management office implements the responsibility system of internal division of labor step by step, that is, the employees in each department have a clear division of labor, do their jobs and do their best, and report directly to the supervisor, who is directly responsible to the manager. At the same time, each supervisor and the person in charge of the management office signed a management objective responsibility letter.

2. The management office implements the system of regular duty, changes the work style, improves the work efficiency, announces the permanent telephone number of the management office to the owner, and listens to the owner's voice in all directions.

3, formulate feasible management measures, implement the "first ask responsibility system".

4, improve the management rules and regulations, such as management code, post responsibility system, performance appraisal system, internal staff rewards and punishments system, etc.

5. Quantify the monthly performance appraisal as much as possible, establish an incentive mechanism and improve the performance appraisal system, and reward the diligent and punish the lazy according to the employees' work performance, work performance and job skills, so as to encourage the advanced and spur the backward.

6, improve the system of choose and employ persons, competition for posts, the last out. Really provide development space and opportunities for employees who work hard, perform well and have outstanding abilities.

7. Strengthen internal staff management, build an efficient team and enhance the cohesion of managers.

Four, strict management, improve the management level and service quality.

1, the effective complaint of the community owners to the government property department is zero; The effective complaint to the competent department of the property management company is 2%, and the return visit rate of complaint handling is 100%.

2. The satisfaction rate of community owners to service work is over 90%.

3, urgent repair rework in time, repair rate is not higher than 2%.

4, public security, vehicle, fire management without major management responsibility accidents.

5. The building itself, facilities and equipment are maintained as planned, running normally, and there is no management responsibility accident.

6. The management office plans to set up a community cultural activity group to carry out colorful community activities; Make full use of the publicity column to publish some blackboard newspapers involving property management laws and regulations, typical cases, newspaper abstracts and so on.

7. Records and materials of this year should be kept complete and filed in time.

8. The collection rate of property management service fees is over 95%; The property management report is published to the owner once a year.

Five, increase the intensity of training, pay attention to the training effect.

The management office will select elite soldiers and set up a training implementation team with managers as the main body to train new employees and on-the-job employees:

1, new orientation training

Conduct basic knowledge and basic operation skills training for new employees. The purpose of the training is to make new employees understand the basic situation of the company (such as enterprise purpose, enterprise spirit, enterprise history, current situation and development trend) and get familiar with the company's various rules and regulations (such as attendance system, reward and punishment system and assessment system). ), master basic service knowledge (such as professional thinking, code of conduct, language norms, common sense of politeness, etc.). ), and master the specific requirements of post work (such as post responsibility system, business skills, workflow and requirements). Through pre-job training, new employees can be familiar with and adapt to the new working environment and master the necessary work skills.

Pre-job training content: company rules and regulations, employee handbook, employee etiquette norms, company development history, company planning, business philosophy, company organization, employee professional ethics, professionalism, fire safety knowledge, basic knowledge of property management, etc.

2, on-the-job training

Training content:

1, xx rules and regulations of property management company

2.xx Property Management Company Employee Manual

3. Enterprise development, company planning, company philosophy and organization.

4. Relevant professional knowledge of various departments

Through the above training content, strengthen the comprehensive quality training of employees and improve their comprehensive management ability.

VI. Enhance the brand of xx property service and create a new image of quality service.

1, human resources integration, according to the needs of the management office, appropriately merge some positions and functions to realize the compound talent management mechanism.

2. Customer service: Continue to implement the employee handbook, pay attention to standardizing the service etiquette, work efficiency and service quality of employees, and provide customers with warm, polite, enthusiastic, safe and comfortable quality services.

3. Maintenance of equipment and facilities: According to the principle of mechanical and electrical operation and maintenance division, all mechanical and electrical facilities and equipment in the community are implemented layer by layer to ensure value for money, effective management and quality improvement. Ensure the normal operation of power supply and distribution, water supply and drainage, water pump and fire fighting. In the community, weekly, monthly and quarterly maintenance should be planned and implemented to prevent major safety accidents.

4. Cleaning and greening management: the cleaning and greening department should carry forward the spirit of ownership, enhance the sense of responsibility and mission, form team cohesion and implement the supervisor accountability system. In addition, it is necessary to strengthen the supervision of cleaning and greening, and strive for great improvement in this respect.

5. Data management: in strict accordance with the provisions of the archives management. In addition, it is planned to comprehensively sort out the owner's information and the information of the industry Committee, so as to make the catalogue clear, the retrieval convenient, the information of each household on the floor bagged, realize standardized management, and formulate and improve the confidentiality system, data borrowing and checking and other rules and regulations.

6. Vehicle management: strictly manage the vehicles entering the community and gradually realize the parking of the owner's vehicles in fixed parking spaces; Temporary vehicles are managed according to temporary charges; Take custody measures for vehicles that need to be kept, sign a vehicle custody contract, and the owner will pay the custody fee.

7, safety, fire management: strengthen security personnel should know, etiquette, management skills, communication skills,

Training in dealing with emergencies, improving the identification system, managing the entry-exit identification registration of foreign personnel (decoration personnel), rental housing registration, household registration and so on. Security guards are required to be familiar with about 80% of the owners in the community. Fire control facilities and equipment shall be inspected by security guards and maintained by maintenance workers.

Seven, do a good job of acceptance.

After the new property is completed and accepted, before the owner moves in, the property management company should set up a property takeover acceptance team in time to conduct a comprehensive takeover acceptance of the taken-over property to ensure that the taken-over property is basically qualified and meets the quality requirements of the owner. Acceptance of takeover is mainly visual acceptance and use acceptance, with emphasis on whether the visual acceptance is qualified and whether the use of facilities and equipment meets the requirements of the owner; Completion acceptance is an all-round internal and external quality acceptance; Take-over acceptance is a service-oriented acceptance of the owners in advance to prevent serious problems in property quality and extensive complaints from the owners, rather than a legally effective government evaluation behavior.

Eight, to carry out diversified measures

The management office will take the following series of measures to develop diversified businesses, strive to build a "community economic circle" and strive to achieve a balance of management fees.

1. According to the actual situation of the community, the management office set up a housing rental intermediary service center and a convenience service point, formulated relevant systems and effective measures, appointed people and created posts, and unified the housing and convenience services entrusted by the owners.

2. Make use of the ground resources of the square, and charge a certain fee to the merchants who temporarily occupy the space under the premise of being legal and convenient for the customers in the community.

3. Save management costs and reduce unnecessary expenses. Strictly control the purchase and expenditure of office supplies.

4. Revise the paid service standard of management office and increase the paid service items.