Personal image is very important in cleaning service etiquette (3)

Personal image is very important in cleaning service etiquette.

Speaking of cleaning, I have to mention the property. Cleaning is an important part of property work, which embodies the rules and regulations of cleaning service etiquette to a certain extent. Property cleaning service etiquette includes the following aspects:

Service attitude:

The service to the host should be smiling, pleasant and enthusiastic.

Persuade the host to be polite when leaving the workplace, and do a good job of explanation and apology.

Accept the owner's evaluation with an open mind and pleasure, listen to the owner's complaints patiently and report to the foreman in charge in time.

Walking:

Walking is not allowed to cross the road with the owner at will. Under special circumstances, you should indicate to the owner before crossing the line.

Don't cover your eyes when pushing the goods by hand to avoid danger.

When walking, you should try to turn on the oil.

Go, but don't run. Don't walk side by side, arm in arm. When you meet the boss or the boss, you should walk beside him. Don't walk between two people. Please make way and say sorry. Don't run amok and be rude.

Sitting posture:

Sit up straight, sit down gently, keep your upper body straight, your center of gravity stable, your waist straight, your hands naturally square, your knees together, look straight ahead and smile.

It is not allowed to lean forward and lean back, swing your feet and shake your legs.

Don't cross your legs and hold your chest.

Don't put your feet on the workbench or lie on it, and don't shake the tables and chairs.

Other prohibited acts:

You are not allowed to eat snacks, play with personal belongings or do things unrelated to work during office hours.

When working in the master's house, you are not allowed to rummage around, let alone take the master's things or gifts.

Don't use too many gestures when you speak, and don't use too much amplitude.

You are not allowed to walk around with a toothpick in your mouth.

No spitting or littering.

Don't tidy up your personal clothes in public.

Don't put anything under your arm.

You are not allowed to look at your watch often in front of your master.

When coughing or sneezing in front of the host, step back, cover your mouth with a handkerchief or paper towel and say you're sorry.

In the office area, don't talk and laugh at will, don't make a noise, don't make a noise, don't throw things around, don't touch things, and don't make unnecessary noise.

It is not allowed to point your hand or pen at the owner and give directions to others.

Pay attention to self-control and always pay attention to your words and deeds.

It is forbidden to put slippers or feet on the seat when riding.

Job responsibilities of cleaning staff

Cleaning staff is an important working group responsible for arduous cleaning and hygiene work in shopping malls, which directly serves merchants and customers and is also an important grass-roots organization to measure the management quality of the company. In order to standardize management and improve service quality, the post responsibility system for cleaning staff is specially formulated, and each employee must conscientiously implement:

Establish a high sense of responsibility, care about the interests of shopping malls, and strictly implement the regional cleaning responsibility system. In the process of cleaning, if any damage or abnormality of facilities and equipment is found, it should be reported to the superior supervisor or engineering maintenance personnel in time, and be responsible for managing the sanitary wares in the area to ensure that the sanitary wares are kept clean and tidy at any time, with reasonable layout, fresh and beautiful appearance, and to ensure the cleanliness inside and outside the shopping mall, leaving no sanitary corner.

Cleaning staff should strive to improve their own quality and sense of responsibility for the company, obey the work arrangement of the leader, abide by the work discipline of the company, do not be late, do not leave early, do not leave without authorization, and ask for leave from the supervisor in case of emergency. The personnel on duty shall not do anything unrelated to their jobs. Only with the approval of the supervisor can you rest in the lounge.

The sanitation of the contracted post area must meet the prescribed standards, and those who fail to meet the standards for three times in a row will be given warnings, fines and dismissal respectively. The shift supervisor on that day should make detailed records.

The cleaning staff should be warm and considerate to the merchants and customers, be dignified and polite, and regard the customers as God. The shift supervisor must deal with the customers' complaints immediately on the same day, and must not argue with the customers.

Wear clean clothes when changing shifts, dress according to the specified requirements, and wear a work card on the left chest. Shorts, vests and slippers are allowed in any workplace at any time.

Cleaning personnel should adhere to principles, unite and cooperate, and be polite. Don't slack off your work with personal grievances, don't equip your colleagues with work obstacles, and don't disturb the work order with any excuse.

It is not allowed to sell waste products privately with public property. If found, they will be fined separately and dismissed at the same time; Damage to sanitary tools shall be compensated according to the price. Items found shall be handed over to the supervisor in time.

The garbage in the shopping mall should be cleaned at any time, transported out of the venue or designated place in time with trash cans and garbage bags, and poured into containers. Escalators are not allowed to transport garbage. When transporting garbage, you must take the stairs. Stains and rubbish on escalators, stairs and surrounding areas must be removed in time.

Cleaning personnel have the right to discourage and stop acts that damage public health. If they can't handle or solve it, they should immediately report to their superiors and have the right to put forward some reasonable suggestions in their work.

Cleaning staff must strictly abide by the cleaning procedures of cleaning staff.

Although cleaning is hard and dirty, it is always worthwhile to get customers' smiles. As a cleaning staff, we should be proud of our profession, sincerely serve our customers, standardize ourselves with cleaning service etiquette and improve ourselves. Good service is the embodiment of your value.

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