Speech on the three systems of grass-roots party organizations' contact and service to the masses

Speech materials on the study of "three systems"

Tianxingqiao community party Committee

(September 2009 1)

The Party Committee of Tianxingqiao Community has grasped the characteristics that most residents are laid-off workers and unemployed people from bankrupt enterprises, and built a warm and service-oriented community around the implementation of the "three systems" and created three carriers to contact and serve the masses, which has achieved two results and effectively promoted the construction of a harmonious community.

First, innovate the carrier of contacting and serving the masses and promote the "three systems" to achieve practical results.

Carrier 1: "Community Dam Talk" Entering Residential Areas-Realizing Zero Distance Communication with Residents

After the implementation of the "three systems" system, the community will "dam talk" into residential areas, which is divided into two forms: regular and irregular. Regularly enter the community to carry out activities on the 24th of each month, which is combined with the investigation of contradictions and disputes in community comprehensive management. Irregular community dam talks can also enter the community at any time to carry out activities, which has played an important role in maintaining stability in the early stage of the renovation of dilapidated houses in the community. At the same time, the leader of the community residents in the community acts as a liaison to inform the masses of the time and place to participate in the dam talk. This way of openly listening to the opinions and suggestions of the masses is easy for the masses to accept and be willing to participate. Through the "community dam talk", a simple but practical and effective communication bridge was built between party member and the masses, which enabled people in party member to go out of their homes and enter the community, thus creating a strong atmosphere for everyone to build a harmonious community. Since the beginning of this year, community party committees have conducted "dam talks" in residential areas, collected opinions, suggestions and demands from the masses, and answered 164 on the spot.

Carrier 2: "Asking the Echo Wall" into the residential area-realizing the normalization of contacting and serving the masses.

The community set up a "problem column" and an "echo wall" in residential areas where residents are concentrated, and a party member served as a propagandist to give feedback. The masses can write down their opinions, suggestions and demands in the "problem column" at any time, and the propagandist will feed back the information to the community party Committee and set up the "problem column" account. Through sorting, summarizing and classifying, according to the service commitment system, the time-limited completion system and the first question responsibility system, the community party Committee will feedback the processing results to the "echo wall" in the shortest time. The problems reflected by the masses are echoed, and everything is settled, forming a carrier for the masses to reflect their demands.

Carrier 3: Community Party Building Blog-It is convenient to contact and serve the masses.

The community has created a community party building blog as a new carrier to contact and serve the masses, serving the masses who solve the conflict between working hours and community working hours. People can leave messages on blogs, and put forward opinions and suggestions on the community and things that need community help. At the same time, you can make an appointment to enjoy community service. Let people enjoy community service conveniently without leaving home.

Through the three links of the "three systems", the carrier of serving the masses has been constructed and two achievements have been made.

Achievement 1: Five-step working method of contacting and serving the masses-realizing problem discovery and handling in the "front line"

Focusing on connecting and serving the masses and solving outstanding problems, we strive to attach importance to reality, make practical moves, seek practical results and do practical things, and sum up the first step of the "five-step work method of connecting and serving the masses": actively find problems, and the situation is in the "first line". Listen to the people's voices, observe the people's feelings and understand the difficult problems that the masses need to solve during home visits; Step 2: Investigate the causes and analyze the problems in the "front line". In-depth understanding of the reasons for residents' lack of work and difficulties; The third step: seriously seek countermeasures, and the plan is formed at the "front line". According to the situation learned among residents, effective countermeasures are formed for specific problems; Step 4: Clear responsibilities and implement tasks in the "front line". Clear the person responsible for the specific implementation work, and the community secretary is responsible for supervising the implementation; Step 5: Look at the results positively, and the results are reflected in the "front line". It depends on the effectiveness of the handling of mass problems, on the reflection on residents, and whether the problems are handled well or not is up to the masses to decide. By using this working method, the community successfully solved the problems of chaotic water supply and the installation of a meter for each household in the no-property management community in Building 49 of Tianzheng Street, and did practical things for the residents.

Result 2: The management of self-owned property has been regularized, and the people have gained tangible benefits.

On the basis of the original independent property management, the community visited households to understand the needs of the masses, constantly improved the way of property service, and set up "two stations and one center" to make the independent property management initially standardized and professional. "Two stations" are complaint mediation service stations, and the community is responsible for the mediation of neighborhood disputes and property service complaints; In the emergency maintenance station, there is a special person responsible for the timely elimination and maintenance of water and electricity faults of the masses. "One center" is the property service center, which combines community services with property management services to provide services such as family planning, employment and public security patrol.

Second, improve the optimization method and promote the "three systems" to become a sustainable project.

The first is to innovate contact information. Actively explore a variety of ways and means to communicate with the masses, and innovate contact methods according to the actual situation of party member people in various communities to avoid sameness. The second is to improve the organizational chain for dealing with difficult problems of the masses. The core of implementing the "three systems" is to solve problems. It is necessary to form a linkage chain between relevant departments and all walks of life to deal with the problem. Taking the community party Committee as the main line, we should build a three-level work network to solve problems for the people, and solve the disadvantages that the limited community strength can not solve problems for the people. The third is to establish a supervision mechanism for the effectiveness of the opinions of the masses. Supervise the handling of the opinions reflected by the masses, and supervise whether the problems that the community can solve are handled in place; The government should supervise the problems that cannot be solved by the community itself, and report them to the relevant functional departments, and at the same time, the community should feed back the handling of the relevant functional departments. The fourth is to establish an emergency mechanism for sudden problems of the masses. Establish an emergency mechanism specifically for sudden problems such as diseases and natural disasters, solve difficulties for the people through special and fast channels, and solve the difficulties of the people in the most urgent and critical time.