Work plan and assumption of property safety

In order to strengthen management, enhance employees' safety awareness and service concept, and further improve employees' safety prevention ability and service level, under the leadership of the general manager of the hotel, around the overall goal of the hotel, we conscientiously implement the working principles of "safety first, prevention first" and "tightening the inside and loosening the outside", always adhere to the working routes of "mass prevention and treatment" and "combination of civil air defense technology and defense", and fully implement "who is in charge and who is responsible?" Actively do a good job in hotel safety, maintain hotel public order, strive to achieve the service goal of "completely satisfying guests" and create a good management environment for the hotel. The specific work plan is as follows: 1. Starting from internal management, improve the comprehensive quality of safety. Establish a target management responsibility system, decompose and implement tasks at different levels, effectively solve the passive situation of doing or not doing, doing well and doing poorly, and play a role in encouraging the advanced and urging the backward. Make annual work goals, and divide all tasks into teams and employees, so that everyone has goals, tasks, pressure and motivation. 2. Strive to improve the professional quality, enhance the ability to deal with emergencies, and cultivate a disciplined and tenacious security team. First of all, do a good job in ideological work, strengthen business training, and cultivate employees' thoughts of being hard-working and loving their families. Managers at all levels should integrate into team members and train with them in order to find and solve problems in a targeted manner. Secondly, enhance service awareness and improve customer service ability. At work, we should respect guests, take the initiative to say hello and be polite. No matter how busy you are, you can't neglect or neglect your guests. We must serve attentively, pay attention to details and pursue perfection. Third, we must pay attention to strategy, understand guests and respect them. To treat unreasonable demands or unwarranted accusations from guests, we should adopt the method of guidance and influence, and we should not directly conflict with guests. Educate employees to understand us from the heart. ...