How to determine the star standard of Qinhuangdao property fee, how to calculate the first and second levels, and to what extent can it be considered as a five-star property.

Note: If the property service exceeds the four-star service standard and has the qualification of a first-class property service enterprise, it is a five-star service level. Property services can not meet the one-star service standard, which belongs to the super-star service level.

Measures of Qinhuangdao Municipality on the Classification and Classification of Property Service Charges (for Trial Implementation)

Seventh property service charges to implement a unified policy, the principle of hierarchical management. The Municipal Price Bureau shall, jointly with the Municipal Housing Security and Real Estate Management Bureau, be responsible for formulating the implementation measures for the management of property service charges in the whole city, and guiding, coordinating, supervising and managing the management of property service charges in the whole city. Government-guided ordinary residential public property service charges are classified. The service level and charging standard shall be formulated by the Municipal Price Bureau jointly with the Municipal Housing Security and Real Estate Management Bureau according to the average cost of the industry and the level of economic development, and the service level, service content, service standard and corresponding benchmark price and floating range shall be defined, and adjusted and announced in a timely manner.

Eighth ordinary residential property service charges to implement government guidance, the implementation of star management system. According to the residential property service standards, it is divided into five-star, four-star, three-star, two-star, one-star and super-star grades. Three cities (Haigang District, Beidaihe District, Shanhaiguan District) three-star or above (including three-star) property service charges are managed by the municipal price department; Two-star (including two-star) is managed by the price departments of three urban areas (Haigang District, Beidaihe District and Shanhaiguan District); The property service charges within the jurisdiction of four counties and development zones are managed by the price departments of four counties and development zones; The charging standard of property services which belongs to the market-regulated price shall be agreed by the owners and the property enterprises in the property service contract.

Four-star property service level standard of ordinary residential quarters in Qinhuangdao city

First, the basic requirements:

1. The service office is located in the community, and the office space is neat and orderly. Set up office furniture, computers, printers and other office equipment and supplies, have a special owner reception area, and implement network management;

2, management personnel should be unified clothing listed posts, neat and standardized instrument, well-trained; The manager has more than 2 years working experience;

3. Announce the 24-hour service telephone number to provide services;

4, a sound property management plan, quality management, financial management, file management system;

5, 24 hours to accept the owner or user repair, emergency repair within half an hour, other maintenance according to the time agreed by both parties to arrive at the scene, there is a complete maintenance, maintenance review record;

6, according to the relevant provisions and the contract announced the income and expenditure of property services or property services funds;

7, the use of computer management (including owners, housing files, charge management, equipment management, daily management, etc. );

8, twice a year to solicit the opinions of the owners on property services, the basic satisfaction rate is calculated according to the actual number of households, reaching more than 90%.

Second, the housing management:

1, in accordance with the relevant provisions of the Regulations on the Administration of Residential Decoration (Provisional Regulations), establish and improve the management system of residential decoration. Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration. Regularly patrol the decoration construction site, and find behaviors that affect the appearance of the house, endanger the structural safety of the house, dismantle and change pipelines and other behaviors that affect the public interest, promptly discourage them and report to the owners' Committee and relevant competent departments;

2, patrol at least 1 time every day residential unit doors, stairways and other * * * use parts of the doors, windows, glass, etc. , make inspection records, and timely maintenance;

3, according to the "property service contract", regularly check the use of * * * parts of the house, which belongs to the scope of minor repairs, and organize maintenance in time; Belong to the scope of large and medium-sized repairs, timely prepare the plan and submit reports and suggestions to the owners' committee or owners' assembly, and organize maintenance in time after applying for special maintenance funds;

4. The main entrances and exits of the community are equipped with a schematic plan of the community, and the main intersections are equipped with road signs. Buildings, units (doors), households, public facilities and venues are clearly marked;

5. The stairwell wall and ground are not damaged, and the outer wall and stairwell space are not posted, scribbled, scribbled or hung. Outdoor signs and billboards shall be designed in accordance with regulations and kept clean and orderly.

Three, * * * with facilities and equipment maintenance:

1, facilities and equipment signs are complete and standardized, and the responsible person is clear; Operation and maintenance personnel shall strictly implement the operation procedures and maintenance specifications of facilities and equipment; Facilities and equipment are operating normally;

2. Organize regular inspections of facilities and equipment used by * * *, make inspection records and establish files. Need maintenance, belonging to the scope of minor repairs, timely organization of maintenance; Belong to the scope of large and medium-sized repairs or need to be renovated, timely prepare maintenance and renovation plans and plans for the use of special housing maintenance funds, submit reports and suggestions to the owners' assembly or owners' committee, and organize maintenance or renovation according to the decision of the owners' assembly;

3. The manned elevator operates normally for 24 hours;

4, fire control facilities and equipment in good condition, can be enabled at any time; The fire escape is unblocked;

5, street lights, corridor lights intact rate of not less than 95%, and according to the provisions of the time switch;

6. The roads in residential areas are smooth, and the traffic signs of main roads and parking lots are complete and standardized;

7, equipment room safety inspection on a regular basis, keep clean and ventilated, no run, run, drip, etc.

8. The facilities and equipment that may endanger personal safety are clearly marked and preventive measures are taken, and effective emergency plans are available for all possible emergencies.

Four, to help maintain public order:

1, with full-time public * * * order maintainer, dress code, and wear uniform signs when on duty. Familiar with the community environment and property services laws and regulations, equipped with intercom and related escort equipment;

2. The gatehouse is beautiful and tidy, and there is a special person on duty at the entrance and exit of the community for 24 hours. There are detailed handover records and registration records for foreign personnel and vehicles. Prohibit small business hawkers from entering the community at will;

3. Patrol key areas and key parts every hour 1 time; If the community is equipped with safety monitoring facilities, 24-hour monitoring will be implemented;

4. Implement license plate and card management for vehicles entering and leaving the community as agreed, and guide vehicles to pass and park in an orderly manner. The garage (shed) under charge management should be managed by a special person 24 hours a day, with gates and video surveillance, and complete lighting and fire fighting equipment;

5. Organize no less than 1 fire emergency plan drills every year for emergencies such as flood, public security, flood and elevator being trapped;

Verb (abbreviation for verb) cleaning service:

1, corridors and elevators are cleaned twice a day and mopped twice a week; Wipe the handrails, railings and windowsills of the corridor every day 1 time;

2. Floor doors, corridor lights, windows and glass shall be kept clean without obvious stains;

3. The garbage shall be put into the garbage collection point by the owner and removed twice a day;

4, road ground, green space, open ditch cleaning 2 times a day;

5, public lamps, billboards, landscape, etc. Be wiped 1 time every week;

6. The secondary water supply tank should be cleaned as required;

7. Disinfection and pest control: spraying chemicals 1 time every month and killing rats 1 time every six months.

Six, greening maintenance management:

1, there are professionals to implement greening maintenance management;

2, the garden green space grows well, the survival rate is above 95%, timely pruning and replanting, no weeds and sundries;

3. Regularly organize watering, fertilizing and loosening soil to prevent waterlogging and freezing;

4. Spraying drugs regularly to control pests and diseases;

5. Flowers, hedges and trees should be trimmed in time according to their varieties and growth conditions to maintain the ornamental effect;

6. Warning signs should be set up for the green belt to remind the owners to take good care of greening.

Grade Standard of Property Service for One-star Ordinary Residential Quarters in Qinhuangdao City

First, the basic requirements:

1, there is a service office in the community, with simple office equipment and contact telephone number;

2, management personnel should be listed in dressing the;

3, 24 hours to accept the owner or user repair. The maintenance report shall arrive at the site at the time agreed by both parties, with maintenance report and maintenance record;

4. Announce the income and expenditure of property service fees or property service funds according to relevant regulations and contracts.

5, at least once a year to solicit the opinions of the owners of property services, the basic satisfaction rate is calculated according to the actual household, reaching more than 70%.

Second, the housing management:

1, in accordance with the relevant provisions of the Regulations on the Administration of Residential Decoration (Provisional Regulations), establish and improve the management system of residential decoration. Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration. Timely discover the phenomenon that the demolition and alteration of pipelines will affect the appearance of the house, endanger the structural safety of the house, harm the public interest and violate relevant laws and regulations, and immediately report to the owners' Committee and relevant competent departments;

2, the daily management and maintenance of the house * * * parts, inspection records and maintenance records are complete;

3. The appearance of the house is intact and clean; The balcony is closed and orderly;

4. The walls and floors of public stairwells are not damaged, and there is no phenomenon of posting, scribbling, scribbling or hanging in public spaces. Outdoor signs and billboards shall be designed in accordance with regulations and kept clean and orderly.

Three, * * * with facilities and equipment maintenance:

1, the operation and maintenance personnel strictly implement the operation procedures and maintenance specifications of the facilities and equipment, and the facilities and equipment operate normally;

2, for * * * with facilities and equipment regularly organize inspection, make inspection records, need maintenance, belongs to the scope of minor repairs, timely maintenance; Belong to the scope of large and medium-sized repairs or need to be renovated, timely prepare maintenance and renovation plans and plans for the use of special housing maintenance funds, submit reports and suggestions to the owners' assembly or owners' committee, and organize maintenance or renovation according to the decision of the owners' assembly;

3, fire control facilities and equipment in good condition, can be enabled at any time; The fire escape is unblocked;

4. The manned elevator runs 24 hours a day;

5, street lamps, corridor lights intact rate of not less than 80%. And switch the machine on and off according to the specified time;

6, facilities and equipment that are easy to endanger personal safety have obvious warning signs and preventive measures. There are contingency plans for all kinds of emergencies that may occur.

Four, to help maintain public order:

1, equipped with full-time public order maintenance personnel (number) dress;

2. It is forbidden for small business hawkers to enter the community at will;

3, patrol residential areas according to the prescribed route, patrol at least once every 3 hours;

4. There are parking spots on the ground, and vehicles are parked in an orderly manner;

5. In case of emergency, take measures and report to relevant departments.

Verb (abbreviation for verb) cleaning service:

1, corridors and elevators are cleaned every day 1 time; Wipe the handrails, railings and window sills of the corridor every week 1 time;

2. Floor doors, corridor lights, windows and glass shall be kept clean without obvious stains;

3. There is a garbage collection point at home, which is cleared every day 1 time;

4, road ground, green space, open ditch cleaning every day 1 time;

5, public * * * lamps, billboards, landscape, etc. Wipe every quarter 1 time;

6. The secondary water supply tank should be cleaned as required;

7, disinfection and pest control, spraying every six months 1 time.

Six, greening maintenance management:

1. Trim and maintain lawns, flowers, hedges and trees;

2, regular removal of green weeds and debris;

3. Control plant diseases and insect pests.