What services does the property have?

What kind of service do you mean? Does the property company provide paid services (such as changing light bulbs and repairing water pipes in your house, and the property service center has such a list of fees), free services (some services voluntarily carried out by the property company), and services that should be provided within the scope of property fee management.

This is the composition of the property service fee you usually pay: first, the composition of the property fee, and second, the service content and service standard.

The State Council Decree No.504 of the People's Republic of China, Property Management Regulations.

Article 2. The term "property management" as mentioned in these Regulations refers to the activities of the owners to maintain, conserve and manage the supporting facilities, equipment and related sites of housing machinery and maintain the internal environment and related order in the property management area by hiring property service enterprises.

Keywords: according to the contract

The fee usually includes 9 items! The specific charging standards of commercial housing and affordable housing are different. Usually, commercial housing charges are market-adjusted prices, while affordable housing charges are mostly government-guided prices (such as Notice on Printing and Distributing the Measures for the Administration of Property Service Charges in Beijing (Trial) and Government-guided Charge Standards for Property Service Charges in Affordable Housing Communities in Beijing).

Issued by: beijing municipal commission of development and reform

Document number: Beijing Development and Reform Commission [2005] No.2662) These are local policies and regulations.

Notice of the National Development and Reform Commission and the Ministry of Construction on Issuing Property Ownership Certificate

Notice of the measures for the administration of service charges

(Development and Reform Price [2003] 1864).

The composition of property service cost or property service expenditure generally includes the following parts:

1, salary of management service personnel, social insurance and welfare expenses drawn according to regulations, etc. ;

2, the daily operation and maintenance costs of * * * parts of the property and * * * facilities and equipment;

3, property management area cleaning costs;

4, the property management area greening maintenance costs;

5, property management regional order maintenance costs;

6. Office expenses;

7. Depreciation of fixed assets of property management enterprises;

8. Part of the property, facilities, equipment and public liability insurance fees;

9. Other expenses agreed by the owner.

Keywords: * * Facilities and equipment agreed by the owner.

Service content and standards

According to the property service contract, the standard of property service you enjoy depends on how the contract is agreed.

In 2004, china property management institute (hereinafter referred to as China Material Association) issued "Service Level Standard of Property Management in Ordinary Residential Quarters (Trial)".

The content of property management service is defined from six aspects: basic requirements of property management service, housing management, maintenance of public facilities and equipment, assistance in maintaining public order, cleaning service and greening maintenance management. Three grade standards have been formulated.

The basic service fee of the property service fee you pay is different, and the calculated fee is also different.

Such as first-class service standards,

Level a

Project content and calibration

(1) Basic requirements

1. The service provider and the serviced party sign a standardized property service contract with clear rights and obligations of both parties.

2, to undertake the project, the residential area * * * with parts, * * with facilities and equipment for careful inspection, acceptance procedures are complete.

3, management personnel, professional operators in accordance with the relevant provisions of the state to obtain property management professional qualification certificate or post certificate.

4, a sound property management plan, quality management, financial management, file management system.

5. Manage service personnel to dress, wear signs, behave in a standardized way, and provide positive and enthusiastic service.

6. Set up a service reception center and announce a 24-hour service telephone number. Within half an hour of urgent repair, other repairs will arrive at the site according to the time agreed by both parties, and the records of repair, maintenance and return visit are complete.

7. According to the owner's demand, provide special services and agency services other than the property service contract, and publicize the service items and charging standards.

8. According to the relevant provisions and contractual agreements, announce the income and expenditure of property service fees or property service funds.

9, according to the contract to regulate the use of housing special maintenance funds.

10, consult the owner's opinions on property services at least 1 time every year, and the satisfaction rate is over 80%.

(2) Housing management

1, daily management and maintenance of * * * parts of the house, with complete maintenance records and maintenance records.

2. According to the actual service life of the house, regularly check the service condition of the * * * part of the house, and organize maintenance in time if it needs maintenance and belongs to the scope of minor repairs; Belong to the scope of large and medium-sized repairs, timely prepare maintenance plans and plans for the use of special housing maintenance funds, submit reports and suggestions to the owners' assembly or owners' committee, and organize maintenance according to the decision of the owners' assembly.

3, daily patrol 1 time residential area unit door, stair passage and other parts of the * * * with doors, windows, glass, etc. , make inspection records, and timely maintenance.

4, in accordance with the relevant provisions of the residential decoration management and the requirements of the owners' convention (temporary owners' convention), establish and improve the residential decoration management system. Before decoration, the owner's (user's) decoration scheme should be reviewed in accordance with the regulations, and the decorator should be informed of the prohibited behaviors and precautions related to decoration. Patrol the decoration construction site 1 time every day, and find that it affects the appearance of the house, endangers the structural safety of the house and harms the public interest, such as dismantling and changing the pipelines used by * * * *, and promptly dissuade and report to the owners' committee and relevant competent departments.

5, in violation of the planning of unauthorized construction and unauthorized change of housing use behavior in a timely manner to discourage, and report to the owners' committee and the relevant competent departments.

6. The main entrances and exits of the community are equipped with a schematic plan of the community, and the main intersections are equipped with road signs. All groups, buildings and units (doors), households and public facilities and venues have obvious signs.

(3) * * * facilities and equipment maintenance

Daily management and maintenance of facilities and equipment used in 1, * * * (except those that should be handled by professional departments according to law).

2, establish * * * facilities and equipment files (equipment account), facilities and equipment operation, inspection, repair, maintenance and other records are complete.

3, facilities and equipment signs are complete, standardized, and the responsible person is clear; Operation and maintenance personnel shall strictly implement the operation procedures and maintenance specifications of facilities and equipment; Facilities and equipment are operating normally.

4. Organize regular inspections of facilities and equipment used by * * *, and make inspection records. If it needs maintenance, it should be repaired in time. If it belongs to the scope of major and medium-sized repairs or needs renovation, it shall timely prepare plans for maintenance, renovation and renewal and plans for the use of special housing maintenance funds, report and make suggestions to the owners' assembly or the owners' committee, and organize maintenance or renovation according to the decision of the owners' assembly.

5. The manned elevator operates normally for 24 hours.

6, fire control facilities and equipment in good condition, can be enabled at any time; The fire escape is unobstructed.

7. The computer room should be kept clean and ventilated, without running, running, dripping, leaking and rodent damage.

8. The roads in residential areas are smooth, and the traffic signs of main roads and parking lots are complete and standardized.

9, street lamps, corridor lights intact rate of not less than 95%.

10, facilities and equipment that are likely to endanger personal safety have obvious warning signs and preventive measures; There are emergency plans for all kinds of sudden equipment failures that may occur.

(4) to help maintain public order.

1, the main entrance and exit of the community is manned 24 hours a day.

2, key areas, key parts at least 1 hour/time; Equipped with safety monitoring facilities, 24-hour monitoring.

3. Implement license plate and card management for vehicles entering and leaving the community, and guide vehicles to pass and park in an orderly manner.

4. Temporary pass management shall be implemented for laborers who enter and leave the residential area for decoration, housekeeping and other services.

5. There are emergency plans for emergencies such as fire, public security and public health. , timely report the incident to the owners' committee and relevant departments, and assist in taking corresponding measures.

(5) Cleaning service

1. The high-rise building is provided with garbage bins by floor and floor, which are removed twice a day. Bag the garbage and keep the trash can clean and odorless.

2, a reasonable set of shell box or trash can, pickup twice a day.

3, residential roads, squares, parking lots, green spaces, etc. are cleaned twice a day; The elevator hall and corridor shall be cleaned twice a day, and the floor shall be mopped once a week 1 time; * * * Use the mop in the lobby on the first floor every day 1 time; Scrubbing stair handrails every day 1 time; * * * Clean the parts glass every week 1 time; Street lights and corridor lights are cleaned once a month 1 time. Clear water and snow on the road in time.

4. * * * Dredge the rain and sewage pipes every year 1 time; Rainwater and sewage wells are inspected once a month 1 time, and cleaned in time according to the inspection; Septic tanks shall be inspected once a month 1 time and cleaned once every six months 1 time. If any abnormality is found, clear it in time.

5. The secondary water supply tank should be cleaned according to the regulations, checked regularly, and the water quality meets the hygiene requirements.

6, according to the local actual situation on a regular basis for disinfection and pest control.

(6) Greening maintenance management

1, there are professionals to implement greening maintenance management.

2, lawn growth is good, timely pruning and replanting, no weeds, sundry.

3. Flowers, hedges and trees should be trimmed and reshaped in time according to their varieties and growth conditions to maintain the ornamental effect.

4. Regularly organize watering, fertilizing and loosening soil to prevent waterlogging and freezing.

5. Spraying drugs regularly to control pests and diseases.

I don't know where you are, what kind of community you are, what service standards you have, and dozens of policies and regulations related to property services. I can only answer these questions first, hoping to help you!