A week's reflection on the work of project manager in property company

The Political Bureau of the Central Committee held a meeting, stressing the need to carry out the education of the Party's mass line in the whole Party, earnestly find and solve the outstanding problems in formalism, bureaucracy, hedonism and extravagance, and carry out the practical activities of the Party's mass line education in a down-to-earth and fruitful manner. The party's mass line education practice has successfully carried out the first link, and finding problems and carrying out criticism are the key links connecting the preceding with the following. After the first stage of team reflection and self-reflection, we found some problems and foresaw the signs of some problems. Now we should compare these problems, find out the root of the problem, come up with solutions and solve the problem resolutely and thoroughly.

The first is to find out in depth and carefully sort out the "four winds" issue

In order to actively respond to the party's call, after serious and profound self-reflection, I decided to be strict with myself at all times at the request of a party member, so as to do introspection every day, look in the mirror more, examine myself more and analyze myself more. Find the problem without hiding, solve it in the shortest time, and make yourself a purer person and a more loyal party member!

Looking back over the past few years, I found that I still have the following problems:

(A) Formalism

1, the theoretical foundation is not solid enough, the academic level is narrow, and there are phenomena such as learning without thinking, using without being precise. Due to outdated knowledge and insufficient depth of learning new knowledge, the ability to solve problems in daily work needs to be improved, and when encountering specific problems, I am at a loss and blindly. The property rights of several owners in Kang 'an Community belong to Songbei District Management Committee. Because of the Songbei District Management Committee, these houses are now allocated to the owners who live now, and they need to submit the "no default certificate" issued by the property company. In the past, this certificate only needed to be operated by the third-level company, so the second-level company never involved such problems, and because the official seal of the third-level company has no corresponding effect, it needs to be handled by the second-level company now. Because of paying little attention to this issue and ignoring the effectiveness of the official seal of the third-level company, the owner ran a lot of wrong roads and delayed a lot of time. Finally, in line with the working concept of serving the owners wholeheartedly, our special affairs office confirmed the "proof of no arrears" of these two owners. Through this case, I deeply realized that I still need more improvement. Use your head if you have something to do, or you will make a mistake and get the owner's approval if you do it badly.

2. There is a phenomenon that mountains meet the sea at work. Staged work, with more deployment at the beginning and less summary at the end, has insufficient fineness and depth, and cannot achieve the expected results. Getting twice the result with half the effort has not helped everyone improve their working methods and efficiency. This year, the Municipal Party Committee and the Municipal Government requested to vigorously implement the requirements of "Property Year" and the spirit of "Property Service Year" activities, hold a mobilization meeting and work arrangement meeting for "Property Year", and asked the branch to prepare the activity plan for "Property Year", which increased the work of meeting arrangement and document writing, and caused different degrees of impact or influence on the normal property management. Leading cadres at all levels have more time for meetings.

Time is running out. I failed to summarize the work arrangement in time. I sincerely thank the party's mass line education practice activities, which made me realize the seriousness of not summarizing the problem in time only by arranging work. We summed up the work during the "Property Year" activities in time, and found that through the development of the "Property Year" activities, our service quality has been improved and the owners are very satisfied. At the same time, some problems have been exposed, and problems should be solved to prevent similar problems.

3. Every year, when going to the grassroots and doing research, there is a phenomenon of going through the motions and leaving water behind. In the research work, due to the reasons of time and energy, only the grass-roots team and individual cadres report, and they are unwilling to listen to the opinions and suggestions of the grass-roots people and workers. There are some problems in summarizing the opinions of the investigation work, such as untrue words, untrue facts and incomplete aspects. Every time I go to the grass-roots level, I just go to the leadership office of the third-level company, have a discussion with the leaders of the third-level company, and listen to the report of the leaders of the third-level company. In rare cases, I can hear the opinions and suggestions of the grassroots and employees. The leading bodies of third-level companies sometimes report good news instead of bad news, which makes me unable to understand the problems at the grass-roots level in time, leading to going through the motions when going to the grass-roots level and doing research, taking a cursory look and not asking for solutions. In the future, we should listen to the opinions and suggestions of grassroots employees and hold employee forums regularly or irregularly. Everyone can speak freely, which can not only enhance the relationship between employees and leaders, but also get first-hand information from the masses.

4. Unrealistic and impractical. In some work, due to the different understanding of the superior spirit, there is a phenomenon that the deployment work lacks actual research and is out of touch with reality. Blindly pursuing the increase of the charging rate, only paying attention to the owners with large households and high expenses when solving problems, while ignoring the owners with small households, great practical difficulties and low expenses. In order to achieve better results, the superior leaders should make arrangements in advance, and only provide the leaders with "beautiful scenery outside the window" and ignore the "backyard corner"

The problem is that there are mass electric power bureau, water supply and drainage company branch and Zhongqing gas company branch in Bai He community. They are all big payers, and both toll collectors and branch leaders pay special attention to service. There is leakage phenomenon, that is, raising large families first and then raising small families, which brings unnecessary economic losses to small families. In fact, the small households that pay fees are the ones that need the services of property companies most, but we just ignore them. I'm sorry about that. I will resolutely correct this wrong way of working and treat the difficulties of the masses equally.

(2) Bureaucracy

1, divorced from the masses and reality. Although I often go to the grass roots in my daily work, I don't want to talk to the masses, and I have little conversation and lack mutual trust. Digging deep into one's own ideological roots is "the public servant's consciousness is weak and the masses' feelings are indifferent". Afraid of being close to the masses, we can't refuse the excessive demands of the masses, and there is an escape thought that more things are better than less things. Comrades of Kang 'an Office regularly distribute the Journal of All-China People's Mediators Association and People's Mediation sponsored by Law Press of the Ministry of Justice to property companies. Every time I receive office staff, I always accept magazines politely. I don't communicate with office staff in time, I don't know more about the needs of grassroots people in time, and I deliberately refuse to contact the grassroots and don't understand their difficulties. In the future, we should take advantage of the opportunity of the office staff to send magazines, actively communicate with the staff of relevant units, and strive to achieve complementary information and mutual use of resources.

2, visit the grassroots depth is not enough, too much attention to petition, despise the return visit. Because of the nature of work, I often deal with the owners, and all I can find here are "long-standing problems". Therefore, while actively solving the practical problems of the masses, I attach great importance to the petition work of the masses and neglect the return visit work. After the problem is solved, little attention is paid to people's lives.

Need improvement. As an effective way for the masses to "appeal", the work of letters and visits has been paid attention to by the masses. Since the establishment of the user service department in June, 2065438+00, the petition work has been effectively carried out and disposed of. At the beginning of the heating period from 20 12 to 20 13, the room temperature of Happiness Building in Kang 'an Community was low. Because the owners of Happiness Building mainly attached great importance to it, it was determined after on-site investigation that the top-floor owners failed to vent air in time, which led to air in the pipeline system and the system could not operate normally, resulting in the room temperature not being able to go up. After solving the problem, I made a simple explanation to the owner representative of Happiness Building in time, failed to pay a return visit to most owners, and paid insufficient attention to people's lives. I will try my best to correct it in the future.

3. There are cases where people are eager to make achievements and ignore basic work. At work, I want to do something great in my post, and I am eager to make achievements. The leap-forward work schedule and blind requirements lead to the gap between basic work and theoretical requirements, which leads to low work efficiency. In order to achieve the business objectives, the charging rate is blindly emphasized, and the mid-year assessment and year-end assessment emphasize the leap-forward charging, and they are eager for data, ignoring the service and problem handling behind the charging work. As a result, the progress of charging work is slow and it is easy to cause problems left over. Because we often encounter problems left over from history in our work, these problems are often the most complicated and difficult to solve. Some problems go back three or four years, and some even go back more than nine years. The administrator has changed, the relevant personnel of the third-level company have changed, and the leaders of the second-level company have also changed, which has brought great difficulties to the solution of the problem. Because there are many hidden dangers in the Great Leap Forward working mode, I will resolutely change this working mode in the future. I should pay attention to step by step in my work. On the basis of achievements, we should conscientiously sum up experiences and lessons, disseminate experiences, remember lessons, and guard against arrogance and rashness.

4, carry forward the spirit of democracy, smooth democratic channels, listen to the opinions of the masses. When visiting the grassroots, I listen to the feedback from the grassroots team one-sidedly, and I don't understand the opinions and suggestions of the grassroots. Grassroots opinions and suggestions can not reach me smoothly, and there is no smooth channel for democratic exchange of opinions, which leads to the problem that the opinions and ideas of the masses have nowhere to pour out. The residential property under the jurisdiction of Bai He Property Management Center is small in scope, but there is Aunt Yang who saved two old people by the Songhua River. Aunt Yang lives in Building 106, which is still the top floor. As soon as the rainy season comes, she is troubled by the leakage of rain from the roof. After learning about Aunt Yang's advanced deeds, we waterproof the roof of Aunt Yang's house, which can effectively control the leakage of rainwater. When I went to the grassroots, I simply asked the leaders of the third-level company about Aunt Yang's family. Without a deeper understanding, Aunt Yang also went to the property to reflect the demands of housing maintenance. Only then did I know that Aunt Yang wanted to renovate the roof waterproofing project. Because there were no smooth democratic channels, she didn't listen to the voices of the masses and couldn't grasp the needs of the masses in time and accurately. This is an aspect that I should pay attention to in my future work, and it is also an aspect that I should actively correct.

(3) hedonism

1, there is a phenomenon of complacency, lax thinking, reveling in the achievements and lack of courage to accept challenges. Because I have made achievements in my work, I am worried that too high a requirement will lead to half the effort and I can't give full play to my fists and fists. In the face of challenges, I was timid and afraid of ruining my grades, so I gave up easily and failed to persist. The charging work of Bai He Property Management Center has been carried out in an orderly way, and every year it can bend the business indicators issued by the Group, but it is barely completed, and it is impossible to complete more indicators. Due to various business indicators, the management and leadership of secondary companies