How to write the emergency plan for public security and fire control in the real estate sales department

1. 1 Call the police when a fire is found.

1. 1. 1 Every employee has the responsibility to report the fire situation to the central fire control room of the community at any time.

1. 1.2 Every employee should remember the alarm telephone number "xxxxx" in the central control room or call by walkie-talkie and tell the fire control duty room his name and department.

1. 1.3 When employees find a fire, don't panic. They should calmly, calmly and clearly report the area, location, floor and room number of the fire to the central control room.

2.0 working procedures for employees to find fire

2. 1 If employees find a fire and can put it out by themselves, they should put it out first and then call the police. When the fire is difficult to put out, it shall be put out in accordance with the following procedures:

2. 1. 1 Call the central fire control room of the residential area near the fire immediately. If there is no telephone nearby, you can disconnect the manual alarm near the fire to complete the alarm work.

2. 1.2 When using telephone alarm, please dial the internal alarm telephone number "xxxxx T-shirt". When calling the police, the sound should be clear. It is necessary to explain the location of the fire, the type of burning substance, whether anyone is trapped, the situation of the fire and whether fire extinguishing measures are being taken. , and then tell your name and department. Then pay attention to the supplementary inquiry of the central fire control room and answer it seriously. Only with permission can you hang up the alarm phone.

2. 1.3 Before firefighters arrive at the fire site, the alarm should take corresponding fire-fighting measures and use fire-fighting facilities near the fire site to put out the fire.

2. 1.4 Turn off the power supply, gas switch, doors and windows near the fire source.

2. 1.5 Don't shout "fire" near the fire, so as not to cause unnecessary confusion.

2. 1.6 guide the owner to evacuate from the safe passage near the fire, and inform the owner not to use the elevator.

2. 1.7 Protect the site after fire fighting, and prohibit irrelevant personnel from entering.

3.0 Fire Control Procedures

3. 1 After receiving the fire alarm, the operation manager immediately went straight to the fire site, and informed the general manager at the same time to study the fire extinguishing scheme together with the safety fire supervisor of the security department, the engineer or manager of the engineering department.

3. 1. 1 Command volunteer firefighters to participate in the fire fighting.

3. 1.2 According to the change of fire, formulate corresponding countermeasures in time.

3. 1.3 If the fire is difficult to control, it should be reported to the Municipal Fire Bureau "1 19" in time.

3. 1.4 the operation manager suggests to the general manager whether to start the alarm mode such as alarm bell and accident broadcast according to the fire situation.

4.0 Safety Supervisor

4. 1 Go straight to the fire immediately after receiving the fire alarm. According to the actual fire situation, work out fire fighting measures with the operation manager. At the same time, organize and command volunteer firefighters to participate in the fire fighting work.

4.2 Assist the operation manager to command volunteer firefighters to put out the fire, and report the fire fighting situation to the general manager and the operation manager at any time, and report and ask for new instructions at the same time.

4.3 After the fire station arrives at the scene, it is responsible for introducing the fire to the fire station and assisting in the fire fighting.

4.4 After the fire is put out, be responsible for organizing police to protect the scene of the fire and cooperating with the fire department to investigate the cause of the fire.

4.5 Be responsible for organizing the preparation of fire accident report and fire cause investigation report, and report to the operation manager in time.

5.0 Security Department

5. 1 safety officer

5. 1. 1 After receiving the fire alarm notice, put forward a plan to ensure the safety of other areas and guests together with the guards and prevent anyone from engaging in illegal activities in case of fire.

5. 1.2 immediately arrange security inside and outside the community with the doorman.

5. 1.3 assist the customer service department in the evacuation and resettlement of residents.

5. 1.4 is responsible for protecting valuables rescued from the fire.

6.0 Safety foreman

6. 1 After receiving the fire alarm notice, immediately arrange the alert work of the community.

6.2 Open the emergency doors on each floor immediately.

6.3 lead other security personnel to participate in the fire fighting at the scene of the fire.

6.4 In the process of fire fighting, be responsible for maintaining the fire order and protecting the fire, and prohibit irrelevant personnel from entering the fire.

6.5 Lead internal security police officers and assist relevant departments in personnel rescue and evacuation.

6.6 Absolutely obey the command of the fire commander.

7.0 security

7. 1 After receiving the fire alarm notice, you should obey the unified dispatch of the security supervisor and the foreman, and you are not allowed to act without authorization.

7.2 The police on duty should maintain high vigilance, strengthen vigilance and strictly control the personnel entering the community.

7.3 Security personnel in key departments must strictly stick to their posts and shall not leave their posts without leave.

7.4 After receiving the fire alarm notice, the off-duty police should obey the arrangement of the security supervisor and foreman, rush to the scene immediately after arriving at their posts with fire extinguishers, obey the command of the fire commander and actively participate in the fire fighting work.

7.5 Be responsible for guiding residents to evacuate from safety exits.

7.6 Pay attention to safety when putting out the fire. When someone is trapped, first rescue the trapped person from the dangerous place.

7.7 When the fire is large, generally do not bring people into the fire area. If there are special circumstances, you should inform the fire commander and do a good job of safety protection when entering the fire.

7.8 After the fire is put out, follow the arrangement and deployment of the fire commander to protect the fire scene.

7.9 Cooperate to clean up the investigated fire scene, recycle the empty bottles of fire extinguishers, and count the damage of fire-fighting equipment to ensure that public property is not damaged and lost.

8.0 Customer Service Department

8. 1 Director of Customer Service Department

8. 1. 1 After receiving the fire, the personnel of this department should be arranged immediately to evacuate the guests in the fire area and rescue valuables.

8. 1.2 lead other employees to use fire-fighting equipment to put out and control fires.

8. 1.3 Property personnel in the fire area should immediately put into fire fighting after receiving the fire notice.

8.2 Specific working procedures:

8.2. 1 immediately notify the guests in the fire area and nearby areas to evacuate from the safe passage.

8.2.2 Close doors, windows and ventilation facilities near the fire source.

8.2.3 Use fire-fighting facilities to extinguish and control fires.

8.2.4 Take valuables from the fire area and the nearby area threatened by fire to a safe place, and keep them together with the internal security personnel of the Security Department.

8.2.5 The property assistant shall carefully and repeatedly check all rooms in the fire site and the nearby area, and close the doors, windows and air conditioning to ensure that every owner can leave the fire site safely.

8.2.6 Check the rooms and hang a "Checked" sign in each room after confirming that no one is there.

desk clerk

8.3. 1 Property reception staff should obey orders, stick to their posts and calmly answer questions or guide.

8.3.2 The receptionist should first stabilize the owner's mood when answering the owner's inquiry phone. If the passage is blocked, the owner should be informed to take the fire stairs to evacuate the fire, instead of taking the elevator to evacuate. Close the doors and windows and air conditioning of the room before evacuation.

8.3.3 The receptionist should protect the room keys, valuables and materials.

8.3.4 Take good care of the owner's articles and articles rescued from the fire.

8.3.5 Assist in vehicle guidance; At the same time, immediately open the passage to ensure the smooth passage of the front hall.

9.0 obligatory fire brigade

9. 1 After hearing the alarm, employees of all departments and units are all volunteer firefighters, so they should immediately take fire-fighting equipment and tools and rush to the fire site for standby.

9.2 according to the task assigned by the fire fighting headquarters, under the guidance of the fire chief and relevant leaders, they rushed to the scene to put out the fire.

10.0 other requirements (refers to the requirements that should be observed in addition to the above-mentioned special requirements for various departments in case of fire in the residential area).

10. 1 In case of fire, all departments must unconditionally carry out the orders of the fire command center, and the heads of all departments should report the implementation to the command center at any time.

10.2 the fire control room is another command place in the fire fighting process, and it is the key department to convey the orders of the fire command center and implement them in all aspects. During the fire, the orders issued by the department should also be strictly implemented and reported to the department.

10.3 during the fire, if the person in charge of each department is not in the community, each department should immediately elect a temporary person in charge to lead its employees to carry out the fire fighting task in a unified way.

During the 10.4 fire, the employees of departments in non-fire areas shall perform their duties according to the requirements of this plan and obey the fire fighting command.

Orders from the center.

No matter where a fire breaks out in 10.5 residential area, employees working in this area should put into fire fighting work according to the procedures of alarm, fire fighting, evacuation of guests and rescue of articles.

10.6 after receiving the fire fighting instruction, employees should first close the windows in the workplace and lock the room, and then actively participate in the fire fighting work.

10.7 In case of fire, it is the responsibility of employees of all departments to put out the fire, evacuate people and rescue valuables. Employees of all departments should focus on evacuating people in critical situations.

10.8 after the fire, every employee should remember that his primary responsibility is to protect the owner and his own life.

10.9 after the fire is put out, employees of all departments should restore the alarm and fire extinguishing system in the area to normal state, count the portable fire extinguishing equipment in the area and report the usage to the community security department, and replace and supplement the used fire extinguishing equipment in time.

10. 10 After the fire is put out, the managers of each department are responsible for counting the losses and casualties together with the employees of their own departments, and truthfully reporting them to the fire leading group and the manager's office.