Schedule and content of property customer service training

The schedule and contents of property training are as follows:

1. Business content training: training on charging contents, charging standards, charging basis and handling procedures.

2. Etiquette training: dealing with the proprieties of the owners (customers). Post ability training: how to collect money, how to collect money, how to achieve customer satisfaction, post-related legal knowledge.

3. According to the signed property management contract, formulate the property management plan in charge of the property project, and report the management situation to the company regularly. ?

4. Formulate the annual plan and budget of the Property Management Office, and organize the implementation after being approved by the company. Supervise, manage and guide the work of subordinate maintenance teams, management teams, cleaning teams and other team rooms.

5, according to the company's relevant management system and the specific situation of the property office, formulate the quality assurance system and management rules of the property office. 8. Complete other tasks assigned by the company.

6 around the job responsibilities, business knowledge and service requirements, take "rolling" and "continuous" training, long-term training;

7. Middle management (refers to the company's functional departments, project property managers, project department heads, etc.). ) In addition to the post knowledge and business training of department operators, comprehensive knowledge training should also be conducted. Training focuses on improving the quality of managers, reading, experience exchange and case discussion.