Summary of work in property cleaning year

Time flies, a short time has passed, and a period of work is over. Looking back on this period, the results are hard-won. Should I write a work summary record? I believe many friends don't know how to write a work summary. The following is a summary of my work in property cleaning for one year, which is for reference only. Welcome to reading.

Summary of the annual work of property cleaning 1 I have been the cleaning foreman of the property department since May this year 18. Responsibilities: Responsible for daily cleaning, regular disinfection and garbage removal of parks A, B and D, supervision and management, land reclamation and daily sanitation and cleaning services of property office areas and E, F and G received at the end of the year. The wide management scope and scattered personnel have brought great difficulties to the management work, but it has not changed my work enthusiasm, which is both a challenge and a rare opportunity to exercise. The following is the work report since this year:

First, land reclamation.

At the beginning of the work, the focus of the work was land reclamation in the public areas organized by ABD. Due to the tight time and much maintenance work, it has brought great difficulties to land reclamation. Basically, during the whole period, land reclamation and large-scale maintenance work were carried out at the same time, which caused the secondary pollution and repeated cleaning of the completed land reclamation area.

The reclaimed water system was not opened until the owner concentrated on it, which undoubtedly had a great impact on land reclamation. However, under the coordination of Manager Wang of the Property Department, after many communications, I contacted the general contractor to transport the large pieces of construction waste as far as possible, and I arranged for a small amount of construction waste to be cleaned up by land reclamation personnel. In addition, I temporarily borrowed fire water for land reclamation through coordination.

Daily on-site supervision and inspection, rectification and rework, and item-by-item inspection before the owner goes through the formalities of moving in ensure the smooth completion of land reclamation. At the same time, when EFG Group took over at the end of the year, it was freezing, and most of the time it could not use water, overcoming many difficulties and completing the land reclamation work.

Second, the daily cleaning work management

As a grass-roots worker, cleaning has many problems, such as older age, low education level and high mobility. Because this project is a villa project, the working environment is only a park and a garage, the conditions are relatively bad, and the area under everyone's jurisdiction is also very heavy.

In addition to regular in-depth corporate culture training on company background, management system and company leaders, property management companies also have cross-training and cycle training with cleaning company's own work system training. And in the cleaning company to carry out cleaning tools and cleaning skills training, regularly organize oral assessment one by one, to ensure that everyone improves as soon as possible.

There are also cleaning staff who pay more attention to their rest and diet during their daily work, contact the engineering department to build a cleaning lounge in the garage, and distribute heatstroke prevention and cooling drugs during the high temperature in summer, so that everyone can work with peace of mind.

Since 10, due to the indoor cleaning of the construction party, my property management department has dispatched personnel to clean up the garbage after construction within two months under the condition of tight personnel. 175 times, and cleaned up the construction garbage in public areas for more than 200 times during the maintenance period, which ensured the sanitary requirements of the indoor and public areas before the owner moved in after the construction.

At the same time, combined with the detailed rules of actual work, summarize and constantly modify various cleaning rules and regulations in daily work. It has successively updated the company's cleaning operation instructions, formulated and revised a series of management regulations, detailed rules and specific measures, so that the management division of labor is clear and the responsibility lies with people. According to the field situation, the post division, work flow, responsibilities, safety operation norms, emergency plans and other contents of cleaning personnel were formulated.

Similarly, in order to check the work of employees at any time, the supervisor of the outsourcing company fills in the working day report and the cleaning patrol checklist I fill out every day.

I combine the daily employee's work performance, problems found and rectification, communication and cooperation with other departments, and work log on a piece of paper, which reduces a lot of paperwork for me and makes up for the current situation that I am the only one in the cleaning department who visits and checks through communication with the security supervisor, the supervisor and the greening supervisor.

Understand their work and quality through records and lists, so as to be well aware and well documented, and keep them on file for future reference. Work closely with customer service department to handle two complaints about household cleaning problems and take corresponding measures in time to avoid the recurrence of the same problem. Communicate and cooperate with the staff of the sales office and the club to successfully complete the reception task of the superior leaders.

Third, regular disinfection work.

In the routine disinfection work, the company proposed to purchase drugs and equipment by itself, arrange personnel to collect information and consult professionals, and make a set of operating procedures and a list of drugs and equipment suitable for the current situation of the project, which saved the cost. At the same time, it cooperated with the mosquito killer installed in the garage and the weekly disinfection frequency, and achieved due results, and made written records for archiving. Gradually improved the environmental problem of mosquitoes in the park garage.

Fourth, garbage removal.

Since July 1, the garbage removal company has officially entered the market. In the early stage, it was mainly domestic garbage. With the increase of occupancy of owners and decoration households, construction waste has accumulated in the garage of each household, so there is another garbage patrol in daily work. Make a good estimate and contact the wrecker to enter the site in time. Some decoration companies mix building materials with garbage dumps. In order to prevent accidental demolition, I designed a form, which was signed by the demolition personnel and the person in charge of the site. At the same time, I also informed the front desk to contact the owner to ensure double insurance.

Looking back on the work in the past six months, with the help and care of the superior leaders, although some achievements have been made, the preliminary cleaning work of the park and clubhouse has been on the right track.

However, there is still a certain gap with the requirements of leaders at all levels of the company, and the management level and communication ability are still lacking. Sometimes things are not calm enough, and sometimes rushing for success will be counterproductive. These shortcomings require me to strengthen my study, guide my work with what I have learned, and strive to repay the trust of leaders with better results.

In the new year, I will strive to do the following with more enthusiasm and positive working attitude:

1. Strengthen the study and improvement of business knowledge and corporate culture, innovate working methods and improve various management regulations.

2. Strengthen the communication with the company director, improve the cleaning service quality and work efficiency, and strengthen all aspects of training.

3. Gradually establish and improve the assessment management system of outsourcing companies according to company regulations, and improve the work efficiency of outsourcing companies.

Please supervise and correct the above report.

Annual Work Summary of Property Cleaning 2 Under the unified leadership of the company and the joint efforts of the employees of the department, all the tasks assigned by the company have been completed and recognized by the owners.

Cleaning is just a business in the property service management industry. It embodies the clean image of industry units, and also leaves a first impression on the owners and the use of visual senses. As the saying goes: look at the ground through the door, sit down and touch the bench. This is the normal state of people's habitual psychology when checking their health. Looking back, we did this:

First, clean standardization.

On the basis of last year, the work content was refined and the big grading standard was strict. Different areas and different parts have specific scoring evaluation. This is convenient for operation and inspection.

1. According to the standard training, in view of the situation of job rotation and more new employees, the training is conducted by means of regular meeting to talk about theory and on-the-job demonstration. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the skilled workers. In this way, students are easy to accept and master, that is, they improve their skills and narrow the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); First rough, then fine, step by step, people walk things clearly (that is, once done thoroughly, people take all the garbage, sundries and tools away).

2. Do it according to the standard. Divided into two parts, the responsibility lies with people, and the target responsibility letter is signed, so that employees have standards in their hearts, and the daily worksheet is arranged in an orderly manner and operated accurately. Master Zhou is one of the best. The glass door and glass curtain wall in the hall are clean and transparent, and the coffee table and sofa are spotless. Master Yuan carried forward the work style of striving for perfection and cleaned the trash cans on the floor, which was not inferior to men at all and kept the main building clean and tidy.

Du Ming Building is being renovated now. In the case of small manpower and heavy workload, several masters also consciously take the standard requirements, move closer to the standard, and strive to approach and reach the standard. Their work can only be described as sweeping the floor and mopping the floor with sweat. More importantly, mobilize personnel to take positive actions without complaint. Master Lao Fan's responsibility area is the most thorough and clean at present, and it is a standard model that is difficult to see from the decoration stage.

3. Check according to the standard. Don't go through the motions in the inspection work. Put an end to chaos, even if problems are found, we should pay attention to the weight of expectations, try not to hurt harmony, and provide assistance in many ways. There is only one purpose, and the standard does not give up. Routine inspection with constant skills is an indispensable measure for cleaning standardization. Only in this way, the fence will not be a dead letter, and the sanitation of the community will win the satisfaction of the owners and users.

Second, put forward strict requirements for health.

Establishing a national health city is an important decision of the municipal party Committee and municipal government. Over the past year, we have always tightened this ambition and never dared to relax. The situation in this area has been very good.

1. The time required by the superior shall be strictly implemented; Do it strictly according to the standard. The cleaning time of the square used to be from 8 am to 8 pm. In order to create sanitation, the relevant departments require us to do a good job of sanitation before 6: 30, and then arrange vehicles. Without increasing the number of staff, the two students were changed to the same class in the morning and afternoon, which extended the class time and met the time requirement of creating health care. Admittedly, although the class time has been shortened, the workload has doubled. However, the two masters accepted the assignment without saying anything. At the same time, it is difficult to see cigarette bands and scraps of paper in the huge square without lowering the standards. On a hot summer day, you sweat on a sunny day and water on a rainy day. In winter, I came to work with stars, street lamps swept the square, and went home with cold wind. It's past supper time. It's not easy every day. It's common and commendable. Their professionalism and fighting spirit are worth learning from our owners.

2. The superior requires long-term management, and we will do it from beginning to end. From the cognitive point of view, health creation is of great significance. From the perspective of job responsibilities, we are the main force. Yes, we must accept the task, be duty-bound, be inspected at any time, and go all out to do a good job in health creation. In the words of two masters: "What to do when checking, what to do at ordinary times" is the same as usual checking. In the process of numerous inspections and unannounced visits, it has also proved one point. The Milky Way is very good, we can rest assured. The leader of the neighborhood Committee said so.

Third, unite as one and stress righteousness.

In practical work, we always remind and ask everyone: don't say anything that is not conducive to unity (don't talk about the length of others behind their backs); Don't spread words that are not conducive to unity, don't gossip, and mind your own mouth; Don't do things that are not conducive to unity, especially when on duty and changing shifts, don't be clever, don't perfunctory, don't fool your companions, and live in harmony. Will be upright, bad style is difficult to exist; Emphasize justice and reduce suspicion. Cohesion of mood and spirit. Take the words of female compatriots as an example: now I am in a good mood and my work has an end. We are willing to suffer a little, and the fees advocated by the leaders are all public. We resolutely obey and are willing to do it. The long-standing practice has been broken, putting an end to the phenomenon that anyone disposes of waste products privately. In this way, originality reduces mutual suspicion and intrigue and increases income. Although insignificant, it embodies a spirit and realm. More importantly, it has promoted unity and enhanced team consciousness. Many of the company's surprise missions can come at once, and they are willing to work without complaint.

Fourth, feeling and helplessness.

In people's imagination, cleaning is common, but anyone can do it. Others can do it, but not necessarily. According to our standards, we will never do it at the meeting. We should have a process and feel it with our heart. Having said that, some people may think that cleaning is reasonable, so don't sell yourself short.

Annual work summary of property cleaning. I am honored to be a cleaner in xx community. This job is hard for me. From the first day, I treated this job with a rigorous attitude. With the arrival of the year-end, I summarized the cleaning work this year as follows.

First, serve sincerely and work hard.

Cleaning is not worth mentioning in the eyes of many people. I thought so, too, but since I really came into contact with the actual work, I found it not easy. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination. In xx community, with sincere service, I try my best to do my job well. The result of hard work is obvious to all, and it has been affirmed and recognized by leaders and community owners.

Second, get familiar with it and gain confidence.

During my tenure in xx community, my progress has been warmly helped by the company leaders and colleagues, and has been understood and supported by most owners and tenants. If there is any merit in the work during this period, it is not because of my personal ability, but because we have a high-quality cleaning team and a group of enthusiastic and dedicated property management personnel. The purpose of this summary is by no means to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience and learn lessons.

Third, grasp the situation and keep growing.

At this stage, on the one hand, we should grasp the basic situation of the community as soon as possible, on the other hand, we should ensure the normal work of the community. Due to the short handover time, many things can only be learned by doing. During this period, the daily work of cleaning mainly depends on the effective command of company leaders and the high consciousness of management personnel. During this period, we can actively report to the leaders when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences.

Fourth, the existing problems need to be improved.

This year's cleaning work has also exposed some of its own problems, such as relatively loose requirements on itself and insufficient attention to some details, which need to be improved in future work. At the same time, I hope I can have the opportunity to learn and master more skills in a more mature community and improve my professional level. Determined to put more time and enthusiasm into the post, complete all the work assigned by the company, and live up to the expectations of the company leaders.

Understand your responsibilities; Actively participate in grassroots construction, play an exemplary role in the work, and set an example for the broad masses of workers. At the same time, seriously study relevant business knowledge, and constantly improve their theoretical level and comprehensive quality. At work, around the property work center, control the relevant standards, strict with themselves, and better complete various tasks.

With the implementation of xx, we can expect that our work will be more arduous, the requirements will be higher, and the knowledge we need to master will be higher and wider. To this end, I will work harder, study hard, and strive to improve my cultural quality and various work skills, and make due contributions to the property.

Summary of the annual work of property cleaning 4 One year passed quickly in our busy and orderly work. Looking back on the work in the past year, we can say that the property management company has reached a new level after a year of improvement and efforts on the basis of summing up the work last year. Over the past year, under the correct leadership of the leaders of the municipal bureau, with the strong support of all units in the overall situation, and through the joint efforts of the company leaders and all employees, all the work of the company has been successfully completed.

Looking back on the work in the past year, our company has made remarkable achievements in service commitment, engineering audit, real estate energy management and many other aspects.

First, the project audit strictly implements the standards, without favoritism.

This year, our bureau has made great efforts in the interior decoration, requiring property management companies not only to do daily maintenance work, but also to strictly control the decoration quality. In order to do this work well, our company arranged special personnel to supervise the project site, * * * completed the reinforcement of 13 office decoration, 34 counters, 24 wall painting, and carried out roof waterproofing renovation for 5 branch offices. The printing factory and the comprehensive service base have been retrofitted with firewalls, and the whole project has been audited. The project cost reached 25 1 10,000 yuan, a decrease of 680,000 yuan, and the reduction rate reached 27%, which effectively controlled the bureau and was highly praised by the bureau leaders.

Second, focus on solving problems over the years

1. Last winter, due to various reasons, the heating in our local branch office was not good. In order to solve this problem completely, this summer, our company organized the staff of the comprehensive unit to carry out indoor household transformation on the heating pipes of several sub-bureaus. In order to save money, our company arranged several backbones of the comprehensive unit to be responsible for the renovation of 10 sub-bureau, and all the tasks before heating were successfully completed, and the heating effect was much better than before. In addition, our company also organized efforts to repair several boilers belonging to our bureau, with a total of 6 boilers below 12 ton and/10 0.5 ton, saving our bureau more than 50,000 yuan. These meticulous work not only basically solved the problem of not being hot in winter, but also fundamentally saved energy expenditure and saved a lot of money for the bureau.

2. In order to fulfill the annual service commitment, do a good job in overall property management, effectively ensure the orderly, efficient and smooth operation of government departments' operations, operations and production, and create a safe, good and harmonious development environment, our company will implement the annual service commitment, fully fulfill the service commitment, and implement a points system for all shares in terms of service attitude, service time limit and service quality according to a strict assessment mechanism. Evaluate the shares, evaluate the good and the bad, and make clear the rewards and punishments, fully mobilize the enthusiasm of the employees of each share, so that the employees fully realize that this is the focus of the work throughout the year, and treat it with an attitude that this work must be done well. In the course of one year's work, we always adhere to the principle of who is in charge and who is responsible, decompose the service work of property management layer by layer, refine it to shares and quantify it to people, strengthen the accountability system, and repair the problems reflected by each unit in time according to the requirements of service commitment. Over the past year, we have never delayed production due to our own reasons. For those that cannot be repaired immediately, we can arrange them in time, and once the problem is solved, we will immediately eliminate the fault. Shares can also cooperate with each other, and they can inform each other and cooperate with each other during the half-month tour, which not only improves the work efficiency, but also strengthens the communication and coordination between shares, making the originally scattered collectives of property management companies increasingly United.

Practice has proved that through our active efforts, under the norms of the commitment system, we have successfully completed many tasks such as maintenance, cleaning, energy and property management. And basically in accordance with the requirements of the bureau, with management as the main line, comprehensively and meticulously support the logistics services of all units, strengthen the awareness of employees' active service, and get unanimous praise from all units in the whole situation.

Three, the real estate energy management is becoming more and more perfect, and gradually form a system model.

1. In terms of real estate management, in addition to setting up account books for various charging items, we also set up account books for rental houses and rental houses of our bureau, and the contents involved are clear at a glance. We have formulated the relevant rules and regulations of housing management, and met with the responsible persons of all parties to implement these management regulations, so as to facilitate daily management and properly handle problems in time. Focus on standardizing property charging items, sign property management contracts with various property management companies, and renegotiate the charging standards, so that the charging standards for property management fees reach the lowest level in the past years. Conduct an economic investigation on the losses caused by its management negligence and deduct them from the property fees of the year. This year, * * * paid a property management fee of 22,000 yuan, about 9,500 yuan more than the previous year.

We can also save land occupation fee, annual inspection fee and land rent. Collected by cities. Through many consultations with various charging units in the city, our company has saved1590,000 yuan for the above charging items.

Actively promote the rental of idle houses. Our company rented most of the idle houses last year and achieved good results. At the beginning of this year, our company classified the remaining houses, inspected the location, rent and other indicators respectively, priced different houses as appropriate, and tried to rent out the remaining houses to recover some costs for the bureau. In addition, our company also took the initiative to collect the rent of rented houses, and also tackled many difficult households many times. Through our efforts, our company has recovered the rent of 6.5438+0.3847 million yuan, and the collection rate has reached 70%.

2. Energy management is also improving day by day. On the basis of last year's rectification, hydropower energy management has been standardized this year. Some unreasonable charges have been cancelled, and based on the fact that postal enterprises are public welfare enterprises entrusted by the state to undertake universal services, the charging standards of some charging items have been re-approved, which alone can save more than 300 thousand yuan for the bureau every year.

On the basis of the rectification of electricity charges last year, our company completely settled the heating fee this year. In order to ensure the accuracy of the payment area, our company specially sends people to each unit to measure the area. In this process, we questioned the area of the hub building in front of the station. After many times of verification and communication with the heating company, our results were finally confirmed. Finally, through various means, the heating cost of more than 450 thousand yuan was finally recovered, which saved the loss of the bureau for many years. In addition, although the heating fee has increased this year, the amount paid by our bureau is basically the same as last year, because this year our bureau handed over the collection of heating fees to the property company for collection, and got rid of many households who should not be reimbursed by our bureau now.

Fourth, open source and reduce expenditure, regular savings

1. Winter coal goes on the market out of season, which fundamentally avoids the common problems of low price and high quality in next season, and carefully calculates consumption and strictly compresses the annual purchase quantity, making this year's winter coal cheap and good quality. On the issue of storage, coal should be transported to the pile and covered with grass and mud to protect coal from wind and rain, and the loss of coal in winter can be fundamentally controlled. This alone saved the bureau more than 10 million yuan.

2. In order to save the cost of buying tables and chairs and avoid waste, our company organizes special personnel to repair the office tables and chairs of each bureau. Over the past year, * * * has repaired desks 17 1 piece, including 85 overhauls and office chairs 1 15 pieces. Compared with the cost of materials, the cost of maintenance is really a world of difference.

3. Adhere to the principle and resolutely resist unreasonable charges. Our company is based on the stipulation that the post office belongs to a public welfare enterprise that provides universal services and should enjoy certain preferential treatment on many charging items. Accordingly, our company has coordinated with various charging units for many times and won certain preferential policies in many aspects, saving more than 300,000 yuan for the bureau.

Five, procurement, planning and allocation, storage responsibilities, rules to follow.

In order to ensure the quality and price of purchased goods, our company has set up a purchasing team to go to the market regularly to find out the price and quality of goods, solicit the opinions of all users in time, meet everyone's needs as much as possible, and resolutely refuse unqualified goods to be put into storage. Among them, there have also been cases in which buyers make up for losses due to quality problems of incoming goods. After such strict inspection, we can ensure that every batch of goods is of high quality and low price.

In order to ensure turnover with the least inventory, our company adopts the principle of monthly inventory in planning and distribution, which can not only ensure the overall production needs, but also occupy too much money.

Warehousing can ensure that the accounts are consistent with the goods, the goods are displayed neatly, and the inventory can be counted in time every month to ensure the timeliness of delivery at ordinary times, which provides an effective guarantee for the production needs of various departments around the world.

Six, real estate maintenance, electrical maintenance and renovation work tense and orderly, quality and quantity.

1. In view of the characteristics of many stations and wide coverage in our bureau, we not only visited once every two months as promised, but also registered and recorded the work that needs maintenance according to the priority, made reasonable arrangements and scheduling in time and sequence, and did a lot of detailed work. The first is to replace the seriously corroded heating pipeline in the trench of Jiaxi Bureau 100 meters. In order to complete this work, the comrades in the maintenance unit are not afraid of hardship and fatigue. They worked in the gutter for more than ten hours, and it took them a week to finally replace the pipes in the gutter, which ensured the heating problem this winter. Second, through active communication and coordination with the heating company, I organized manpower to transform Chang 'an Bureau, Tongjiang Institute, Guangfu Institute, Zhongshan Delivery Office, etc. The quality of work has reached the standard required by the heating company. Besides, the heating pipes along the Yangtze River Bureau were re-laid, and the radiators were re-installed. Through careful exploration and research, the position of the boiler has been adjusted, and the heating effect after transformation is very ideal. The third is to do a good job of cold protection and warmth preservation in advance, organize carpenters to reinstall the broken glass in the whole region for nearly a month, and timely repair and install facilities such as door curtains and door strips, which have been well received by all units in the whole region.

2. A lot of work has been done in electrical maintenance. In addition to ensuring the daily maintenance tasks as promised, the lamps of 14 bureau were intensively reformed, and the grid lamps were replaced by iron tube lamps, and more than 460 sets of lamps were used, saving electricity 18000 kwh per month. Using the late break time to transform 34 seats in the bureau, saving the cost10.5 million yuan. In addition, in the case of fewer personnel, the substation can do the daily duty work according to the regulations, and often work overtime to maintain the substation to ensure the normal power consumption of all units in the world. Over the past year, lamps have been replaced 225 times, and various faults have been queued 102 times, which has made outstanding contributions to the substation.

Seven, actively participate in production and marketing, and make a modest contribution to the operation of the bureau.

Our company belongs to the logistics service department, with uneven personnel quality, more workers, fewer employees in state-owned enterprises, and lower wages for various types of jobs. However, in the face of every guiding task issued by the bureau, we never give up and wait for ideas. Instead, we actively encourage employees every time, explain clearly to employees the necessity of supporting business work, and let employees truly realize that we are the masters of the post office ideologically. The rise and fall of the post office determines the fate of each of us. Therefore, in the past year, we actively achieved the goal of saving, and made efforts to promote the telecommunications business and sell New Year greeting cards. The difficulty can be imagined, but our employees actively participate in marketing activities under the correct guidance of company leaders in the simple concept of doing their part for the bureau.

Eight, actively set up staff canteen, convenient staff life.

In order to fundamentally solve the problem of staff dining at noon, the bureau decided to set up a staff canteen after many studies and hand it over to the property company for management. In fact, this is a difficult job to do well, but the whole company has not slackened off because of this, but has actively made suggestions, all of which are bent on making the canteen well and doing a good job for the employees in the bureau, and passing this care to every employee in the bureau so that they can deeply feel this practical care.

There are many, many years of work details. Our achievements are obvious to all, but our shortcomings also make us feel uneasy. However, we are confident that these deficiencies will be gradually corrected in the future work, so that the overall logistics service guarantee work of property management companies can meet the needs of overall development. This is the wish of every employee of our property management company. I believe that our future work will be under the correct guidance of the bureau leaders and the joint efforts of the company leaders and employees.