Causes of property disputes

1, the legal provisions are imperfect and have loopholes. The property management industry started slowly in China, but developed rapidly. However, the legal provisions are somewhat backward, and many problems cannot be handled according to law, which leads to the dispute between property management companies and owners not being well resolved. This is the root cause of more and more property disputes at present.

2. Disputes caused by quality problems in houses built by real estate development enterprises. Some property service disputes are caused by water leakage in the walls and roofs of houses built by housing development enterprises, resulting in damage to the owners' furniture and decoration. Most property companies and owners have signed contracts for the sale and purchase of houses with housing development enterprises, and at the same time, they have also signed preliminary property service contracts. Therefore, the owners think that property companies and housing development enterprises are the same, and the housing quality problems that should be borne by housing development enterprises should be borne by property management companies. In addition, some housing development enterprises deliberately make false propaganda on housing sales and exaggerate the service scope of property management, especially foreign developers, who left after selling their houses. As a result, after the owner moved in, he found that many supporting facilities were not in place, or the original promises were not fulfilled, which laid a hidden danger for the contradiction between the property management company and the owner.

3. The quality of service personnel of the property management company needs to be improved, and the service is flawed. Most of the staff of property management companies are non-professionals, and some are older. They don't know enough about relevant property management knowledge and have a strong sense of responsibility. They have the idea of day by day, and can't understand the relationship between the property management company and the owner as a service contract. The status of both sides is equal. We should strictly abide by the provisions of the property contract between the two parties. For example, we can't do regular cleaning or timely cleaning for community health. The safety management of the community is not in place, and the security personnel are a mere formality. The management of small business hawkers entering the community is not strict. The greening management of residential areas is not in place, and sometimes disputes involving owners' rights and interests are ignored, which eventually leads to conflicts among owners. In the end, the owners expressed their dissatisfaction with property management by defaulting on property fees.

4. The owners' committee is not standardized and can't really play its role. In some communities, the owners are not clear about how the owners' committee came into being, and their corresponding right to know and choose cannot be realized. Therefore, owners often have reasonable doubts about the behavior of the owners' committee, and generally do not recognize the contract signed between the owners' committee and the property management company. Some community owners' committees can't fully supervise property management companies to perform contracts, and property management companies can't negotiate in time in case of breach of contract, and truly safeguard their legitimate rights and interests on behalf of owners.

Which department can I go to for complaints about property disputes?

Complaints about the property can go to the owners' meeting to respond, and then the owners' meeting will negotiate with the property as a representative. If consultation fails, the residents' committee may apply for mediation. If you are dissatisfied with the mediation results, you can apply for arbitration or bring a lawsuit to the court, or you can bring a lawsuit directly to the court.