Operating characteristics of Hong Kong Railway Company Limited

The business development model of MTR Corporation is "integrated development and operation of railway and property". The subway company and developers have joined hands to build residential and commercial real estate in stations and garages and nearby areas. MTR Corporation believes that the urban railway network can bring convenience to life and business activities, and then develop high-quality communities; Residents of communities along the railway can also provide stable passenger flow for the railway network. This business model has been proved to be an effective way to develop Hong Kong railway network and raise funds for railway construction, which can be used for reference by other cities.

While taking care of the current social needs, the subway should also ensure that the next generation has the ability to meet the future needs. On the one hand, it keeps the railway system in the best condition, on the other hand, it actively builds communities, which plays an important role in the sustainable development of Hong Kong's society and environment. The MTRC is committed to improving the quality of life of passengers, customers, tenants and employees. While providing the best railway infrastructure and services, it also invests resources to improve efficiency and ecological sustainability.

In order to open up communication channels with passengers, the MTR established the "Metro Friendship Club" in 2000 to convey the latest MTR offers and information to passengers. After the merger of the two railways, the "MTR Friendship Association" was renamed as "MTR Friendship Association" and extended to east rail line, west rail line, Ma On Shan Line and Light Rail. Up to now, the number of members has exceeded 740,000. MTR continues to provide members with a number of exclusive benefits, including exclusive birthday benefits, priority purchase of limited edition MTR souvenirs, member recommendation reward scheme and point reward scheme, and also organizes various activities for members to participate in.

The MTRC also sends electronic newsletters containing the latest information of the MTR to its members by e-mail, and regularly conducts questionnaires to collect members' opinions on improving future services.