How to write the suggestion of unannounced visits by mysterious property customers?

I am a mystery.

Customer, I hope to give you some opinions and suggestions during this unannounced visit to your property.

First of all, I want to say that the service attitude of your property is very good, and the employees are very enthusiastic, which makes people feel very comfortable and satisfied. However, I also found some areas that need improvement:

1. Facilities maintenance is not timely enough: during the unannounced visit, I found some problems in the facilities in some public areas, such as abnormal elevator sound, corridor lights not lighting, etc. It is suggested that the property should strengthen the maintenance of facilities, fix problems in time and improve the quality of life of residents.

2. Safety management needs to be strengthened: in the residential area, I found that some owners did not park their vehicles according to the regulations, and even some owners parked their vehicles on the fire escape, which would affect the rescue in case of emergency. It is suggested to strengthen property management, strengthen publicity and education for owners and improve their safety awareness.

3. Garbage classification is not in place: in the community, I saw some owners throw garbage at random next to the trash can and did not classify it according to the classification requirements. It is suggested that the property should strengthen the garbage sorting work, strengthen the publicity and education for the owners, and improve the environmental awareness of the owners.

In a word, your property has a good service attitude, but it needs to be strengthened in facilities maintenance, safety management, garbage sorting and so on. I hope that the property management team can take my feedback seriously, actively improve and provide better services for the owners.

I wish your property management team smooth work and prosperous performance.

Sincerity from customers