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How to be a property security guard

With the continuous development of real estate, property management has developed rapidly. Only by "settling down" can property management be "happy". Property safety has become the highlight of property management. Safe, comfortable and secure living environment is people's pursuit of high-quality life. Property safety plays a very important role in creating a safe and comfortable living environment. How to do a good job of security and security services in the property community, satisfy the property company and reassure the owners, has become a success.

First, ensuring safety is the top priority of property safety work.

Safety, guarantee and ensuring safety are the top priorities of property security work. How to build a safety prevention and control network combining civil air defense, physical defense and technical defense in a property community, ensure the quality of safety management in the community, realize zero accidents in the community, improve the social order in the community, and strive to build a harmonious society is an important goal pursued by property security. To achieve this goal, we must make efforts from the following aspects: First, scientifically and reasonably arrange the public security sentry box in the residential area to form the best combination of points, lines and areas of sentry boxes, sentry boxes and patrol posts in the residential area, which is the basis of strict public security prevention and control; Second, security guards are familiar with the working environment, understand the job responsibilities, do their duty in their posts, and be vigilant, which is the key to do a good job in community safety prevention and control; Third, according to the geographical environment and weak security links of the property community, strengthening the guard inspection in key areas and key parts is the main measure to do a good job in the safety prevention of the property community; Fourth, memorize the owner's name, appearance and characteristics, and know the building, floor, unit and room number where the owner lives, so as to know fairly well. Strengthening the registration of personnel, articles and vehicles in the community sentry box and strictly controlling the entry of outsiders into the community are the key points of doing a good job in community security. Fifth, strengthening the supervision and inspection of security posts, especially in the early hours of the morning, is an important way to prevent security personnel from leaving their posts and dozing off. Sixth, strengthen mutual reminding, mutual care, mutual supervision and mutual linkage among posts, form a strict prevention and control system of points, lines and areas, and give full play to the overall functional effect of community security; Seventh, establish and improve the closed-circuit television monitoring system in residential areas, organically combine civil air defense with technical defense, strengthen the duty management of monitoring centers, and ensure confidentiality; Eighth, strengthen the publicity and education on the safety knowledge of community owners, educate the masses, mobilize the masses, rely on the masses, and prevent and treat them by groups. Improve the safety awareness of the owners and lay a good mass foundation for the safety of the community.

Second, do a good job in service and establish a good relationship between security guards and owners.

The object of property security service is the owner. How to use high-quality security services and establish a harmonious relationship of mutual understanding and mutual support with the owners is a problem that the property security team must take seriously and solve. How to have a good relationship with the host? First, we should rely on our usual good post image, natural smiling service, cordial language communication, a look, a greeting and a smile to provide thoughtful and meticulous service to the owners and truly serve them wholeheartedly. When the owner is in trouble, the security guard should think about what the owner thinks, be anxious about the owner's urgency, and try his best to help the old, the weak, the sick and the disabled in the community within his power. He should also start with small things that many people think are insignificant and give the most thoughtful service. Only in this way, loyal service will be rewarded, owners will treat the security of the community as relatives, and security work will be like a duck to water.

Second, establishing a good internal management order in the community and winning the trust of the owners with excellent work results is the key to a good relationship with the owners. If the work is not done well and the community is in a mess, the owners will not be satisfied. If it means pulling ties, it will not stand the test of practice and time.

Third, the security guard should give himself a correct position, and don't go out of line or exceed his authority when serving the owner. In the property security service, security guards often deal with owners, so we should always keep a good attitude and look at the complicated things that happen between owners, and be neither humble nor supercilious. Usually you can't wear casual clothes to wander around the community; Can't often go to the host's house and sit still; You can't even fall in love with the owner's nanny, have a date, or even get the owner's home. We should always pay attention to these aspects in our life, so as not to cause unnecessary misunderstanding and affect the overall image of the security team in the property community.

Third, do a good job in management and establish a standardized security team.

Doing a good job in property security depends on building an excellent security team. How to build a good property security team, I think we should work hard from the following aspects: First, we should cultivate and select good team leaders. Facing the complicated and severe security situation around, property security guards have a lot of work to do, and the team leader is in the core position in the management of the security team, which requires this team leader to be willing to contribute, have the courage to take responsibility, have the ability, set an example, manage the team well and do a good job in security services. Second, do a good job in colorful class affairs activities, organize security personnel, unite the security team, rely on and mobilize all security personnel to carry out their duties and satisfy the management office. Third, standardize the housekeeping management of security dormitories, cultivate good behavior habits of security guards, show the elegance of security guards with standardized and militarized housekeeping management, let the leaders of management office and the community feel that the security guards are a well-trained team, and enhance their confidence in doing a good job in community security work; The fourth is to create a good working, studying and living atmosphere in the security team, which is both United and nervous, serious and lively. Cultivate team spirit in liveliness.