Summary of department store work

Summary of Department Store Work (5 Comprehensive Articles)

Time flies, a few years have passed, and a period of work is over. Looking back on this extraordinary time, there are laughter, tears, growth and shortcomings. Let's write a work summary for this year's work. Do you know the format of work summary? The following is a summary of the work of the department store that I helped you sort out (5 general remarks). Welcome everyone to learn from and refer to. I hope it helps you.

Department Store Work Summary 1 20xx At the end of June, I was hired to work in X Times Square as the head of women's clothing department. I have been a grass-roots manager for five months, and I deeply feel that I am a terminal operator. Although I haven't worked for a long time, I have a deeper understanding of the company's development process and prospects through several months of work practice and study, and I sincerely admire the amiable and gentle attitude of the company's leaders.

There is a saying called "Go to the right door and follow the right person", which means that when choosing your own career, you should choose a good enterprise and a promising industry, and you should have a leader who is good at listening to opinions and familiar with management. These factors are the key to a person's career success or failure. I've been working in the company for a while, and I already feel really lucky.

My main responsibility is to maintain the orderly operation of the entire women's clothing department, specifically to the daily work content, mainly the standardized management of employees; Product quality and brand management; After-sales service of goods, etc. It has been four years since the opening of X Times Square, during which it has experienced many difficulties. However, the leadership of the company's management decision-making level, with its unique vision and flexible business model, has made the company's development speed and business scale increase year by year, and now it has become an ideal shopping place in X city. I believe this will make people in the same industry extremely envious. The management of shopping malls embodies the hard work of company leaders and their optimistic belief in a better future. Therefore, I feel extremely gratified and proud to work in X Times Square. However, I have to put myself in the position of a third party and look at the problem objectively. Although the understanding is relatively simple, it may not help the company much, but I think it is necessary to put forward some personal opinions besides my feelings:

1, the mutual connection and cooperation of various functional departments is the primary prerequisite for promoting the smooth development, implementation and completion of the work.

2. The responsibility system at higher and lower levels is a necessary assessment standard for the employees' work completion.

3. The improvement and management of personnel training, staff salary and supervision system are the sources of human resources for enterprise development.

4. The establishment of enterprise culture is the inevitable trend of enterprise competition and market demand.

Speed, reputation and quality are important chips for enterprises to win. Although we have won the initiative in computing speed, the first impression is not necessarily the main one. Among them, "X Mall", "X Mall" and the newly opened "X Mall" are in a more favorable position than us in the same industry in our business circle, perhaps because their respective business names and marketing models are different. But in the final analysis, there is still a service industry and "customer terminal products" have the same characteristics. So, how to seize the opportunity and catch the customer's eye? This requires each of our employees to constantly recharge their batteries and learn from the "big brothers and big sisters" in the same industry to learn from each other's strengths. Strive to cooperate with the company's business decision-making leaders to do a good job in the fifth business year. Therefore, I plan to fully implement the peak season business strategy with the marketing of the Spring Festival next year as the guide.

1, further strengthen personnel management, and put an end to lax discipline from the source. Don't be special in discipline, let alone ambiguous, and don't advocate making exceptions for some outstanding people, which will hurt the strictness of discipline and the authority of management. Fair rewards and punishments, so that the award is reasonable and the punishment is reasonable.

2. Improve the commercial grade of commodities and the commercial pattern of mainstream brands. As a business director of a shopping mall, we must do a good job in the ideological work of merchants with our good psychological quality, keen observation ability, good service attitude and persuasion ability, and be polite and affectionate.

3. Strengthen commodity price and supply management. Put an end to the phenomenon of heavy goods, shoddy goods and providing three no products. Efforts should be made to strengthen the detail management in return and exchange.

4. Strengthen the supervision and management mechanism. Record and report the situation in the store in time, make solutions in time, and help businesses improve their work.

5. Strengthen emotional marketing, attract customers and promote sales with its standardized display and honest service management through publicity and education of merchants. Resolutely do what you say, and explain or apologize for any mistakes in your work in time.

With the care and love of the leaders, the support and cooperation of my colleagues, and the full cooperation of all women's clothing employees, I have performed my duties well and successfully completed all the tasks assigned by the leaders, relying on powerful teams at all levels. I will constantly improve my quality in my future work and try my best to meet the needs of various positions. Make the fifth year of entrepreneurship better and more solid.

Department Store Work Summary 2 After 20xx years of great transformation and adjustment, the department store area of our store has greatly improved in brand structure, brand quality, shopping environment and sales volume, but compared with competitors (10000), there are also shortcomings. To this end, after market adjustment, the following analysis is made:

The advantages of our store are mainly reflected in the following aspects:

First, the quantity and quality of brands occupy a certain advantage and have a greater brand aggregation effect.

After major adjustment, our store has greatly improved its brand quality and quantity. Before the adjustment, the number of brands was about 120, after the adjustment, the number of brands was about 170, and the sales volume increased by more than 50%. At present, the number of brands of Wanjia Department Store is more than 120. In terms of imported brands, we should pay attention to the nature of manufacturers' operations and increase the proportion of direct sales by manufacturers. According to the market positioning, a brand with certain brand awareness but moderate price has been launched. For example, in the adjustment of 20xx, the newly introduced brands, such as Aizhe, Macchiato, Yixun, Yibeisen and Luo Manqi, have good sales, can meet the local market demand, are moderately priced, belong to the nature of factory direct sales, and can meet the requirements in terms of supply and promotion. Our store also has certain advantages in brand awareness, such as Belle System (four) in leather shoes area, Pufeng, Mocano, Caffrey and Weisman in women's clothing area, Adidas in sports area, Li Ning, Jordan, De Beers and Tiffany in bed area.

Second, the forms of promotional activities are more diversified.

The promotion form of xx department store is relatively simple, while the promotion form and content of our store are relatively diversified. During the 20xx years, a series of category promotion and cultural promotion were carried out while doing routine promotion. In June, related promotion activities were carried out around the World Cup, Father's Day and Dragon Boat Festival. During the World Cup, the promotion activities focused on sports series (especially new brands), and static sports exhibition areas and live TV broadcast areas were set up. During the Father's Day promotion, contact men's wear, men's leather shoes and leather goods for off-site sales, highlighting the theme of Father's Day. On June+10, 5438, the "Cosmetics Beauty and Skin Care Month" was launched, and the department launched theme activities such as beautiful travel, golden autumn love, infinite gifts and so on. At the same time, increasing marketing efforts and trying new promotion methods, such as limited time snapping up, have achieved obvious results in promotion.

In terms of cultural promotion, increase the promotion of theme activities, such as skin care festival and happy summer festival. In view of the summer vacation, the "Happy Summer Holiday" activity was launched, and the children's wear area was decorated with atmosphere, static model exhibition, children's wear product knowledge gallery and so on. Children's wear shows and cultural performances were held in conjunction with Aide Kindergarten, and parent-child activities of Baby Contest were held. On June 5438+065438+ 10, a men's fashion competition with the theme of "My fashion is my master" was held. At the same time, a cultural activity of "Merry Christmas when you grow up" was held during Christmas.

Third, the promotion activities are relatively stronger.

The frequency of promotional activities of Wanjia Department Store is relatively low. Except for major holidays, there are few promotional activities in other periods, and sometimes there is no unified promotional activity for one month, which can't be compared with Rainbow or our shopping mall. The recent large-scale promotion activities of Wanjia Department Store are mostly in the form of "buy for send", which needs to make up the number and have a mantissa, which is more likely to lead to running orders. The "doubling" of our shopping mall is more acceptable to customers because it doesn't need to round up integers and has no mantissa, but it is actually more discounted.

Fourth, the characteristics of department stores are more prominent.

After 20xx years of adjustment, the business area of our department store has been further expanded, the concept of department store has become more prominent, the number of brands has increased, the brand quality has been optimized, the brand effect has appeared, and the market competitiveness has been further enhanced. At present, Wanjia is still a big supermarket in the minds of most customers, and the shopping environment, brand combination and attention are different from our shopping malls.

There are advantages and disadvantages:

(A), the supermarket customer aggregation effect can not be compared with Wanjia.

Wanjia supermarket area is planned and designed according to the layout of supermarkets, which has a stronger customer aggregation effect. At the same time, the dynamic design of venues (department stores) is closely combined with the passenger flow direction of supermarket areas. Supermarket area has a large passenger flow and has a great advantage in the local market. The advantages of supermarket area are used to drive the sales of department stores. And our shopping mall implements the management mode of "department store is the main part, supermarket is the auxiliary part". The customer aggregation effect of supermarkets can not be compared with that of Wanjia, nor can it play a good role in the dynamic design of stores.

(2), parking difficulties

With more and more customers shopping by car, the convenience of parking has become the standard for car owners. The difficulty in parking has led to a great loss of high-end customers in our store, which has a great impact on sales. Parking difficulty is a big problem that restricts the operation of our shopping mall, and it is also an unavoidable competitive disadvantage of our shopping mall. There are plenty of parking spaces over the rainbow or 10 thousand, which naturally becomes the first choice for high-end customers to shop.

(3) Membership system

In order to give full play to the role of membership cards and improve the loyalty of member customers to branches, 10,000 member customers can enjoy 9.84% discount on all categories or even all products, and member-specific products are launched irregularly, which fully reflects the importance attached to members. Although our company's membership cards are divided into gold cards and silver cards, in practice, all membership cards only have the discount of points rebate. Although some time ago, the department store category membership discount was introduced (gold and silver cards can enjoy discounts), and the main products with correct prices can enjoy corresponding discounts, but the probability of regular prices of department stores is relatively small and has little practical significance, thus losing a great significance of gold and silver cards. It is suggested that the company make corresponding settings according to the membership level in the system. Different membership levels, you can enjoy the corresponding discount by swiping your card, and the system will automatically generate it, so that members can enjoy the real discount. In addition, in Wanjia, you can get points by entering the phone number or membership card number, while in our shopping mall, you have to swipe your card at the cashier to get points, which brings inconvenience to customers and easily leads to the loss of member customers.

Further improve the characteristic services and supporting projects:

We should stand in the customer's position, constantly think about the customer's needs, improve the corresponding special services, meet the customer's needs, embody a humanistic concern and enhance the shopping mall. For example, Rainbow Shopping Center has launched free mail and self-service financial services. The service desk has added some services: free drinking water, mobile phone gas station, convenient umbrella rental, regional map, bus route inquiry, free convenient box (sewing kit, medicine box) and so on. The dress of the receptionist is professional and elegant, showing the style and standard of high-end shopping malls. Therefore, appropriately improving the treatment of image posts such as front desk service is a necessary means to improve the quality of personnel in this post. Add some supporting items, such as ticketing, dried flowers (flowers), water clusters, fabrics, men's fine products, home accessories, water bars, snack huts, etc. , improve business projects, meet customers' demand for one-stop service for shopping, leisure and catering, attract many customers' footsteps and enhance the visibility of the store.

Lack of binding force on supplier management has affected the execution of the department.

Due to the limited authority of the on-site department, the processing flow is complex, the department lacks binding force when dealing with the on-site violations of the manufacturers, and the manufacturers are relatively indifferent to the on-site management, which affects the on-site execution. For example, if the supply or rectification items are not completed within the time limit, the department can only report them layer by layer, waiting for treatment, and the process is long and lacks timeliness. This will further increase the difficulty of on-site management. Whether the company can give the site department certain handling authority according to the nature or degree of the problem can be directly handled by the site department at the branch manager according to the company's relevant management system, such as the punishment below 200 yuan. This will help to improve the efficiency and execution of the field department.

Summary of Department Store Work 3 Time passed through my fingers inadvertently, and in a blink of an eye, it was another year. Looking back on my work in xx years, with the correct guidance of the company leaders and the strong cooperation of my colleagues, all my work can be carried out step by step. Now I summarize my work in 20xx as follows:

First, strive to expand their knowledge in 20xx years of work.

I think being a shopping guide is like taking a free MBA course, which has taught me a lot of knowledge and skills that I can't learn on campus. Nowadays, customers are becoming more and more rational and intelligent, so we must learn more and more professional product knowledge in order to sell products better and persuade customers better, so over time, we have become experts in a certain field. I couldn't even answer some basic questions about cosmetics before, let alone why. I think there are two problems: on the one hand, the training of the company is not in place; On the other hand, the awareness of self-learning and growth is too poor. I think if I go on like this, I will still be an ordinary nobody after ten years, and success will never be with me. In 20xx, I participated in several professional trainings organized by the company. In my spare time, I also go online to find all kinds of cosmetics and beauty knowledge to enrich myself. Now I can confidently say that I am an expert in beauty care and skin care.

As a shopping guide, in addition to learning professional knowledge about goods, you also need to learn a series of peripheral knowledge related to goods, so that you can be more confident, more professional and have a higher transaction rate. Therefore, I use my spare time to participate in the work of other departments of the company and learn from my colleagues. Such a casual behavior has made my business more and more smooth and made me one of the best shopping guides in the company's sales performance. I do more than others and learn more than others, so I will have more experience than others, so I will grow faster and earn more than others. Learning is for oneself, for wealth, for success and for happiness, so as an excellent shopping guide, he is not only an expert in some products, but also has all-round knowledge.

Second, cultivate one's psychological quality at work.

In our work, we have to deal with people from all walks of life every day. They come from different industries and different levels. They have different needs and different mentalities. If we want to serve every customer well and satisfy them whether they buy or not, we need to show first-class psychological quality when we say "no" to others in the face of failure. Therefore, I want to thank my work, so that I can learn the skills of observing color, looking around and listening around, and my psychological quality has been well exercised in my work.

Third, exercise your basic sales skills with your heart.

I don't want to sell anywhere in my life. I think any job is related to sales. Even if the United States is running for president, the president will make a speech and sell himself. An excellent shopping guide should not only have good psychological quality of sales and service, but also become an excellent sales psychologist. In my daily work, I learned to analyze the psychological changes and needs of customers through every little gesture and facial expression of customers.

Fourth, the eloquence has been greatly improved.

To be an excellent shopping guide, you must have first-class eloquence, and you can express your ideas through language. In my daily work, I communicate with different customers and introduce products every day. Over time, my eloquence and communication skills have been greatly improved.

Fifth, cultivate contacts and improve the customer return rate.

We deal with people every day in the sales process, so this is the best opportunity to learn how to communicate with people, how to build trust and how to win recognition from others. I, on the other hand, fully grasped this opportunity, turned a strange customer into a bosom friend through excellent service, made all kinds of customers like me, and made full preparations for future success. I never realized this before. Work is just for work. I never thought what I could do to prepare for the future.

Of course, there are still many shortcomings and difficulties in my work, so I will not be proud of these gains. I will constantly improve my professional quality, strengthen business training and study, constantly improve the shortcomings in my work, and serve the company and customers with more enthusiasm and quality work. We work most of the day. Only by making our work truly happy can our life be truly happy. I am glad that I have found a job that can make me happy and fulfilling. I love my job very much. In the new year, I will devote myself to my work with more enthusiasm and contribute my light and heat to the company!

Department Store Work Summary 4 With the support of company leaders and departments, the customer service department successfully completed all the work in 20xx and achieved certain results. Looking back on our work in the past year, we have mainly done the following things:

One is refined management.

Shopping mall work plays an important role in shopping mall business, which is not only related to the economic benefits and development of shopping mall companies themselves, but also affects the function of shopping malls and the realization of social benefits. Sweeping Wechat-it plays a positive role in ensuring social stability and people's living and working in peace and contentment. For this reason, we pay attention to this axiom in the management of shopping malls, earnestly perform our duties, and study relevant theories and regulations in combination with their respective jobs and division of labor. With the deepening of the company's fine micro-management, a series of rules and regulations have been formulated, with posts to people, responsibilities to people, rewards and punishments to people. In the data management of shopping malls, strict implementation ensures the authenticity, authenticity, correctness, timeliness and standardization of data, so that the management of shopping malls meets the requirements of superior companies.

Second, work standardization.

In the work of shopping malls, we adhere to the principle of seeking truth from facts, being prompt, accurate and reasonable, pay close attention to the perfection of shopping malls and the quality star rating of disaster prevention and loss prevention, and pay attention to high standards and strict requirements in our work. First of all, start with mastering the investigation rate of the first stop. As long as you receive the report, no matter the size of the accident, no matter day or night, always insist on rushing to the first site, master the first-hand information, and strictly follow the fast payment process to provide customers with the convenience they can. Adhere to two-person survey, two-person damage assessment and compensation, and continuously improve service quality; Adhere to the 24-hour duty system, actively participate in the construction of three centers, and further improve the service level; Strengthen evaluation; Actively do a good job in disaster prevention and loss prevention, timely draw up the work plan for disaster prevention and loss prevention of major customers, the safety inspection methods for flood control in summer, and the safety inspection methods for fire prevention and explosion prevention in winter, always grasp them, intervene in advance, enhance the risk prevention ability, and receive good social effects. We pay close attention to the management of shopping malls, speed up the pace of shopping malls, strengthen team building, improve the service level, improve the service image, effectively squeeze out the water in shopping malls, achieve effective compensation reduction, and better complete the indicators of shopping malls.

Third, service standardization.

The market competition of shopping malls is nothing more than price competition, brand competition and service competition, and service competition plays a very important role in the market competition of shopping malls. As the customer service department, the service quality is directly related to the development and survival of the company. Therefore, our department puts the service of shopping malls in an important position. Organize everyone to learn, fully understand the importance of customer service, do a good job in customer service, establish and improve service systems and measures, and standardize service behavior. See the spirit for details. For example, when customers come to handle business anytime and anywhere, we can provide thoughtful service; For the business that can be done well once, the customer will not be allowed to run for the second time, and the insured will be notified by telephone in time to collect the money every time the claim is settled. Over the past six months, we have continuously improved our work style, improved service quality and customer satisfaction, and completed our work dutifully.

Achievement represents the past, and brilliance casts the future. In the future, we should strengthen our study, strive to improve our business skills, unite sincerely, work hard and work hard to ensure the smooth completion of our annual goals. Sincerely wish our customer service is thriving and our company is big and prosperous.

Summary of Department Store Work 5 Time flies, and the year of 20xx is drawing to a close. Under the care and guidance of leaders and colleagues, through our unremitting efforts, we have made some achievements in our work over the past year, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:

First, the main gains of the work are:

1, on the eve of the opening of the mall, follow up the land reclamation work of the mall, get familiar with the basic knowledge of property management of the mall, and strive to do a good job in the preliminary work of the mall.

2. Cooperate with other colleagues in the office to carry out daily work, logistics services, health and discipline inspection, and follow up the hygiene situation of shopping malls and offices for assessment and supervision every day.

3. Under the guidance of the superior leader, be responsible for following up every activity after the opening of the mall, so that the activity can be successfully completed.

4. Complete the pre-arrangement of various activities with colleagues.

5, according to the plan given by the superior leadership, and strive to complete the plan of the superior leadership.

Two. Shortcomings in work

Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Generally speaking, I think I still have the following shortcomings and deficiencies:

1, lacking the basic knowledge of office work, often looks awkward when carrying out specific work, and sometimes even feels at a loss.

2, the lack of comprehensive and specific understanding of the work of various departments, thus affecting related work.

3, the mall property management is not mature enough, which directly affects the work effect.

4, the work is not detailed enough, and mistakes often appear on small problems.

5, the efficiency is not fast enough, and the understanding of leadership intentions is not in place.

3. Adhere to the principle of unity of management, service and efficiency;

The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-site observation, we can master the problems and shortcomings in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.

Fourth, strengthen the construction of enterprise spiritual civilization and strive to improve the service level.

1, in view of the new opening of the mall and the large number of new employees, in order to ensure the service quality:

2, strengthen the education of service standards for employees, starting from the salesperson's standing posture, establish a good service image, improve service quality, and strive to reverse the phenomenon that service standards are not in place due to the rapid increase of new employees.

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