Media focus: What property troubles do people encounter? How to be a "housekeeper" of property?

According to the data of china property management institute, the total output value of the property service industry in China has reached 1 trillion yuan, with more than100000 employees. The quality of property service is directly related to the comfort of residents' life. What property troubles do people encounter? How to solve it? How should property be a good "housekeeper" of ordinary people? Xinhua News Agency reporters obtained clues about residents' complaints from the national government service platform and went to Shandong, Hebei, Liaoning and Tianjin for interviews.

Leaking rain on the owner's roof: who will be responsible for the delay of 6 years?

People reflect:

Mr. Wu, the owner of Heping Jiayuan East District, Dongying City, Shandong Province, said that since he moved into the community, every rainy season, the roof of his house leaked rain, and the problem of rain leakage was reported to the property for six consecutive years, but it has not been solved.

Reporter's investigation:

The reporter saw in August 1 1 in Mr. Wu's home that the walls of the living room, dining room, balcony and children's room cracked and fell off due to water leakage. Mr. Wu said that on 20 16, the house leaked rain, and he asked the property company to contact the developer for maintenance. At that time, it was still within the five-year warranty period, but the property did not urge the developer to repair it. Over the years, the property manager in charge of the residential area has changed many times, and sometimes he doesn't admit to leaking rain during the warranty period. The current property of the residential area belongs to Shenzhen Yonghongyuan Property Service Co., Ltd., and Gong Lang, general manager of Shandong City Operation of its branch, said that the work information sheet from June 2065438 to June 2006 did register the water leakage of this household, and it was also under maintenance. At that time, the construction unit received feedback and went to the site for investigation, but did not follow up the maintenance and construction afterwards, which was "purely a work error".

Processing result:

On the second day of the reporter's interview, the property company contacted the construction unit and the maintenance workers started construction. One day later, the waterproof maintenance work was completed.

Reporter's comments:

Leakage of rain and water at home is an annoyance that many residents have encountered, which has a great impact on residents' lives. How to deal with these problems, the relevant laws and regulations have clear provisions on the responsible party. The case of "the roof leaked rain for six years" reflects that the developer does not take responsibility, the property does not act, and it is difficult for residents to defend their rights. Relevant departments should supervise and urge the timely solution of residents' problems, strengthen property services and build a beautiful home.

Property fee: Will it be a muddled account?

People reflect:

At the end of 2002 1,1,the owner of Guiyuan Community, Beicheng Street, Gaobeidian City, Hebei Province reported that the secondary pressurization fee for water supply in this community and the elevator fee for floors 7 to 16 were 5 times and 1.5 times higher than those of surrounding communities, respectively.

Reporter's investigation:

Guiyuan Community was delivered to the owners in May 2020, and the owners' committee has not yet been established. Wang Xiao, the owner of the community, told the reporter that the elevator fee and secondary pressurization fee charged by the property company to the owner are several cents per square meter per month compared with other communities. The staff of He Jiong Property Company, who is in charge of Guiyuan Community, believes that the government has no clear standards for these two expenses, and the company implements market-regulated prices.

Government response: According to document No.2012 of the former Gaobeidian Municipal Price Bureau, the elevator fee and the secondary pressurization fee for water supply shall be negotiated by the owners and the property service enterprises, and shall be reasonably shared by the relevant owners and collected separately. This fee is the market-adjusted price. Zheng Haitao, head of the price unit of Gaobeidian Development and Reform Bureau, said that different communities and different property service enterprises have different grades and different charging standards, and some communities charge higher fees, which has caused complaints from the masses.

According to the demands of the masses, the Gaobeidian Municipal Party Committee and the Municipal Government began to arrange residential quarters throughout the city in May this year, and found that 149 quarters charged water supply secondary pressurization fees, and 86 quarters charged elevator fees. Gaobeidian Development and Reform Bureau and Housing and Urban-Rural Development Bureau started to formulate new charging standards for property fees, hired a third-party accounting firm to conduct cost supervision and examination on 12 property service enterprises, and held two consultation meetings to listen to suggestions from the masses.

Processing result:

Zheng Haitao said that at the beginning of August this year, the new property fee pricing document has been distributed to all property service enterprises and made public. The management mode, floating range, elevator fee and secondary pressurization fee of water supply are defined. By the time of press release, the new regulations had been implemented in Guiyuan Community. Wang Qian, a resident of Guiyuan Community, said that before the introduction of the new regulations, her family's elevator fee and water supply secondary pressurization fee were paid 1.200 yuan throughout the year; After the introduction of the new regulations, the elevator fee and the secondary pressurization fee for water supply will be paid 492 yuan for the whole year.

Reporter's comments:

The problem of property service charge is the focus of attention of the masses, and it is also a field with frequent contradictions. Whether its pricing standard is standardized or not is directly related to the vital interests of thousands of households. Relevant administrative departments should take this as a starting point, take the initiative, formulate the charging standard of property fees in time, increase the information disclosure of property service charges, strengthen the supervision and guidance of property service charges, standardize the order of the property service market, safeguard the legitimate rights and interests of the people and promote the harmonious development of the community.

Owner's parking space occupied: how to standardize property management?

People reflect:

Ms. Han, the owner of the third phase of Shanhai Community in Dalian High-tech Industrial Park, said that in the past two years, the parking lot of the community was open to the public, and the parking spaces of the owners were often occupied by foreign vehicles, resulting in nowhere for the owners to park.

Reporter's investigation:

There are 142 approved parking spaces in the community, of which 127 are "long-term rented" to the owners. The reporter saw at the scene on August 6 that foreign vehicles can enter directly and park at will on the road surface of the community. Some foreign vehicles are parked in parking spaces with the owner's license plate number and the words "dedicated", and some vehicles are even parked on public roads in the community, blocking the passage of residents. Ms. Han said: "The owner has repeatedly reported to the property that the parking space is occupied and asked that foreign vehicles be prohibited from entering, but no one cares." Liu, deputy general manager of Dalian Longhai Property Management Co., Ltd. said that the situation that foreign vehicles occupy the owner's parking space does exist.

Government's response:

Lv Xingang, deputy director of the Housing and Urban-Rural Construction Administration of Dalian High-tech Industrial Park, said that the bureau has actively communicated with property companies to urge them to rectify and protect the legitimate rights and interests of community owners.

Processing result:

Liu said that the property management company will mark the 15 temporary parking space in Neihu Village with special colors. When foreign vehicles enter, the security guard will guide them to park in temporary parking spaces and shall not occupy the owner's parking spaces. At the same time, strengthen the entrance management of the community, and when the temporary parking spaces in the community are saturated, foreign vehicles are not allowed to enter.

Reporter's comments:

The random entry and exit of foreign vehicles reflects a major "pain point" of irregular property management in residential areas. Parking in the community is orderly, the environment is clean and tidy, and there is no phenomenon such as illegal construction and blocking the passage of fire engines. Realizing the classified delivery and collection of garbage is related to the "things around" of building a beautiful home and depends on professional and standardized property management. For the phenomenon of nonstandard property services, the relevant government departments have the responsibility to supervise the rectification.

Poor community management: how to make up for the "poor foundation" of the old house?

People reflect:

Residents of Kangjuyuan Community in Tianjin Binhai New Area told Xinhua News Agency that the infrastructure of the community was dilapidated, the ground was pitted and the access control was invalid, which caused troubles and inconvenience to residents' lives, and the communication between residents and the property failed many times.

Reporter's investigation:

The reporter saw in Kangjuyuan Community on September 14 that the road surface in the community was uneven, the access control intercom system of the building failed, and the door of the building was in disrepair for a long time. Resident Mr. Zhang said that there are many elderly people in the community and the road conditions are poor, which brings security risks. Shi Tao, secretary of the General Party Branch of Kangjuyuan Community, Hangzhou Road Street, Binhai New Area, Tianjin, said that there are 18 buildings in this community, four of which were built before 2000, and the overall infrastructure is weak and the facilities are outdated.

The reporter learned that the owners' committee has not yet been established in the community, and it will be temporarily set up by the agent for owner Committee of the community neighborhood committee. When applying for special maintenance funds, the owners have different opinions on the use of funds, and it is difficult to reach the approval ratio required for applying for special maintenance funds. In addition, most of the buildings in this residential area were built after 2000 and have not been included in the renovation and upgrading project of old residential areas in Tianjin. At present, commercial property management mechanism is adopted in residential areas. Li Yichang, the project manager of Tianjin Xinyi Property Service Co., Ltd., who is in charge of residential property management, said that since the 20191property company entered the residential area, the collection rate of residential property fees was around 20%, making it difficult to form a virtuous circle of property management.

Government's response:

The relevant person in charge of Hangzhou Road Street and Kangjuyuan Community in Tianjin Binhai New Area said that the street community is actively studying the problems reflected by residents. In the next step, the relevant departments will try to solve the funding problem in many ways, first carry out basic transformation of the main roads in the community, and gradually promote the renewal of access control and the solution of infrastructure construction. The residential property said that it will strengthen the clean protection of environmental sanitation in the residential area and the special maintenance of houses that leak rain, and publicize the use of public benefits in the residential area to the owners in strict accordance with regulations.

Reporter's comments:

How to manage the "old community" with weak infrastructure is a major problem faced by grassroots governance in recent years. To solve the long-standing problem, we should not only rely on "brain power" but also "foot board", strengthen communication with residents, explore ways and means to effectively improve property management, build a new pattern of property management under the leadership of party committees, government organizations, residents' participation and enterprise services, and create a beautiful home and a happy life.

(Reporter Wang Youling, Gao Kang, Wei Yukun, Rutaceae, Wang Yang, Wang Kun, Feng, Guo Xiang, Zhang Boqun, Liu Weizhen, Juck Zhang)

(This article is from a paper. For more original information, please download the "Paper" APP.)