Hotel front desk work plan

Property front desk summary will improve the work efficiency of staff. Work summary is to summarize and integrate the phenomena, experiences and problems in previous work, then analyze these contents and finally draw scientific conclusions. The following small series will bring you a work plan about the property front desk, hoping to help your work and study.

static/uploads/YC/2022 1 125/E3 E0 FB 9 e 96 cdcebbcebeeda 19db 0 19 B2 . png " width = " 484 " height = " 300 "/>

# Hotel Front Desk Work Plan (1)#

The next 20 years will be full, busy and happy. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strive to improve service quality. Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and do a good job. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.

Third, do a good job in stationery procurement and learn some purchasing skills. Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and good service. Save every penny for the company. Maintain more than two fixed suppliers.

Fourth, do a good job in warehouse management. Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.

Fifth, focus on the overall situation, regardless of personal gains and losses. Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

I worked for another year in a blink of an eye. According to the manager's work arrangement, I am mainly responsible for the daily operation of the hotel front desk and the training of the hotel. Now I will make a summary report on my work.

I know I'm playing a connecting role and coordinating the left and right. What I do every day is also trivial work. It is my important task to straighten out the relationship as soon as possible and put myself into my work. It is my duty to fully cooperate with the manager's daily work, which requires me to have a strong sense of work, a correct attitude, rapid work efficiency and comprehensive efforts. My daily duties are:

1, execute the instructions given by the manager and manage the employees.

2, supervise the waiter to serve the guests, organize the staff on-site deployment, to ensure the quality of service.

3. Check the gfd, manners and working attitude of subordinate waiters, lead subordinate employees to do a good job in hygiene and cleaning, and strictly record the attendance of employees in this class.

4, responsible for the recipients of services required items, fill in the recipients list for safekeeping.

5. Hold a pre-shift meeting regularly every day to convey the instructions and notices of our store and various departments, summarize the work situation and precautions of the previous shift, and put forward the service requirements of each position.

6. Regularly check the equipment and facilities in the area to ensure that the facilities and equipment in the business area are in good condition.

Our service is embodied in humanized service, striving for perfection and creating a feeling of being at home for our guests. I have less experience now, and I still have a lot to learn. Sometimes there will be mistakes in my work, and I will take them as a warning and make persistent efforts in my future work.

# Hotel Front Desk Work Plan (Part II) #

Time is always fleeting. I have gained a lot and felt a lot after working in _ _ company for one year. Since taking office, I have worked hard to adapt to the working environment at the front desk and this brand-new job, earnestly performed my duties and successfully completed various tasks. The research and work in the past year are summarized as follows:

First, learn from practice and try to adapt to work.

This is my second job. As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. A year's work has given me a new understanding and experience of this sentence The front desk is not a vase. Everything you say and do represents the company. The guests who receive the company's visit should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled seriously, and colleagues should be treated with humility and sincerity, so that I can learn at work, make progress in my study and benefit a lot.

Second, learn from the company and improve yourself.

After joining the _ _ Group, I really realized the essence of the ten words "diligence, professionalism, self-confidence, vitality and innovation", which, I think, is also the driving force to inspire every employee to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also use these ten words to ask myself to devote myself to my work with a positive and optimistic attitude and do my work well in a down-to-earth manner. This has always been the goal and direction of future work.

Third, seek knowledge by yourself and constantly improve yourself.

A year's work has also given me a sense of crisis. It is not enough to rely on my current knowledge and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.

I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation, make up for the shortcomings in my work, constantly sum up in my new study, do my job well with a modest attitude and full enthusiasm, give full play to my potential and contribute to the construction and development of the company!

# Hotel Front Desk Work Plan (Chapter III) #

Time flies. In a blink of an eye, I have been working in the company for nearly a year. As a clerk in the company, I learned a lot and realized many of my shortcomings. The work of the past year is summarized as follows:

I. Self-understanding

The front desk is the window of the company's external image, and every word and deed represents the company. Guests visiting the company should be greeted politely and answered the phone kindly. They should be careful about their daily work, learn in their work and make progress in their study, which will benefit a lot.

Second, attendance work

During his tenure, he also served as the company's attendance spot check and statistics. When counting attendance, we should strictly implement the attendance system and don't practice favoritism and malpractice. Strictly maintain the rules and regulations formulated by the company.

Third, procurement management.

Do a good job in the warehousing and warehousing of office supplies, and put them in categories according to the types of office supplies to eliminate the messy situation in the warehouse. It not only improves the storage environment of office supplies, but also lays the foundation for subsequent inventory statistics. Keeping the warehouse clean and tidy has become a long-term basic work of warehouse management.

Fourth, there are shortcomings.

1. Since I just took over the job for less than a year, I don't know much about many places, so I need to continue my efforts.

2. Not calm enough when dealing with emergency affairs.

3. When dealing with people, the attitude is not enthusiastic enough.

Verb (abbreviation of verb) summarizes itself.

There are many work problems this year. We should be good at finding problems, grasping them, solving them at the first time and improving our working ability. This also requires me to keep learning and improving. Strive to improve your own shortcomings in the next year and do your work better and more professionally!

Working face of intransitive verbs

1. Constantly strengthen learning, improve our understanding of our own work, innovate working methods, improve work efficiency, and better complete various tasks.

2. Continue to increase the knowledge of dealing with people and correct the past lack of composure when encountering emergency affairs.

3. Strictly supervise employees to go out for registration, and do a good job in the statistics of monthly attendance reports.

4. Do a good job in the management process of goods in and out of the warehouse to avoid the loss of funds.

5. Undertake other tasks temporarily assigned by superior leaders.

# Hotel Front Desk Work Plan (Chapter 4) #

Time flies, and 20 years have passed unconsciously. In the past year, with the care and help of company leaders and colleagues, I successfully completed my work. Now I will make a summary of my work in the past 20 years.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time. Call records will be summarized at the end of each month. In the past year, * * * received a total of 68 calls and sent 130 calls, and the owner effectively complained 2 times. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's application for repair, through our timely contact, we will actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement.

Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. In one year, * * * received 64 repair applications, handled 42 release forms and 10 work contact letters.

Third, the collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. A year * * * charge property service fee _ _ _ yuan; Private garden maintenance fee _ _ yuan; Optical fiber usage fee _ _ yuan; Prepaid water fee _ _ yuan; Cable TV installation fee _ _ yuan; The gas installation fee is _ _ yuan.

Fourth, experience and gains.

Over the past year, through hard study and continuous accumulation, I have made great progress in my ideological understanding and working ability. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After one year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Verb (abbreviation for verb) 20__ Work plan

1, strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.

3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.

# Hotel Front Desk Work Plan (Chapter 5) #

20__ years will soon pass. Looking back on my work in the past year, I feel deeply that time flies and I have been working in _ _ property for more than a year before I know it. In my opinion, this is a short and long year. The short thing is that time has passed and I have mastered more work skills and professional knowledge; Being an excellent customer service staff has a long way to go, and the road ahead is still very long.

In retrospect, it seems as if it happened yesterday that I applied for the customer service position of _ _ Property, but now I have changed from an ignorant student to a member with important job responsibilities, from a stranger to a familiar customer service job.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports. In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards.

The following is my main work in the past year:

1. Archive and manage the owner's files as required, and track and update the changes in time.

2. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form.

3. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys.

4. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback.

5, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion.

6. Data input and file arrangement. For the company's information documents and relevant meeting minutes, input and print them carefully, make forms and documents according to the work needs of various departments, and draft reports.

In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down. In _ _ property, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.

In this year's work, I deeply realized the importance of details. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Every day in _ _, I understand that the details can not be ignored or sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas and New Year's Day just made two days ago was the first one I made myself. When this plan was unanimously approved by everyone, my heart was full of joy of success and passion for work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.

In the brand-new 20__, I will try my best to correct the shortcomings in my work in the past year and constantly improve myself, focusing on the following aspects:

1, consciously abide by the company's various management systems.

2. Study hard the knowledge of property management, improve the communication ability with customers, and improve the customer service reception process and etiquette.

3. Strengthen copywriting ability; Expand various job skills, such as learning the operation of software.

4. Further improve your personality, improve your patience with work, pay more attention to details, and strengthen your sense of responsibility and enthusiasm for work.

5. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join the excellent team of _ _ property, the cultural concept of _ _, and the working atmosphere of customer service department unconsciously infect and promote me; Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my goal is to challenge and surpass myself in the new year's work and make greater progress with the company!

##