Who should the property company complain about arbitrary charges?

Owners should understand the manifestations of arbitrary charges, choose appropriate complaint channels, submit detailed complaint materials and retain evidence.

First, understand the manifestations of unreasonable charges by property companies.

Arbitrary charges usually show that the property company raises the charging standard, increases the charging items or charges repeatedly without the consent of the owner or in violation of the contract. These behaviors not only infringe on the legitimate rights and interests of owners, but also undermine the fair competition order in the market.

Second, choose appropriate complaint channels.

Owners can choose to complain to the following departments or institutions after discovering that the property company collects fees in disorder:

1. Real estate administrative department where the property is located: As the regulatory department of the property industry, the real estate administrative department has the right to supervise and manage the charging behavior of the property company. Owners can submit written complaint materials to the department to explain the specific situation of arbitrary charges and ask them to investigate and deal with them.

2. Price management department: The price management department is responsible for supervising market price behaviors, including property service charges. Owners can report unreasonable charges of property companies to the price management department, and ask them to investigate and take corresponding regulatory measures.

3. Consumer protection organization: If the owner thinks that the property company's arbitrary charges have violated his legitimate rights and interests, he can also complain to the local consumer protection organization. These institutions usually provide legal advice and rights protection guidance to owners.

Third, submit the complaint materials and keep the evidence.

When the owner complains, he should provide detailed complaint materials, including the specific amount, time, place and relevant evidence (such as receipts, contracts, etc.). These materials will help relevant departments or institutions to investigate and verify complaints. At the same time, car owners should also keep relevant evidence for subsequent rights protection.

Fourth, wait for the result and seek legal relief.

After submitting the complaint, the car mainly waits patiently for the processing results of the relevant departments. If the result is not satisfactory or the problem cannot be solved, the owner can also consider defending his rights through legal channels, such as bringing a lawsuit to the court or applying for arbitration.

To sum up:

When the property management company charges fees indiscriminately, the owners should understand the manifestations of the charges, choose appropriate complaint channels, submit detailed complaint materials and keep the evidence. In the process of complaint, the owners should keep calm and rational, and protect their rights according to law. At the same time, relevant departments and institutions should also strengthen supervision and earnestly safeguard the legitimate rights and interests of owners and market order.

Legal basis:

Regulations of People's Republic of China (PRC) Municipality on Property Management

Article 40 provides that:

The realty service enterprise shall follow the principles of openness, fairness and impartiality, and collect the realty service fee according to the stipulations of the realty service contract and the relevant provisions of the state. The realty service enterprise shall not raise the charging standard or increase the charging items without authorization.

People's Republic of China (PRC) price method

Article 14 stipulates:

Operators shall not have the following unfair price behaviors:

(1) colluding with each other to manipulate market prices and harming the legitimate rights and interests of other business operators or consumers;

(2) In order to crowd out competitors or monopolize the market, dumping at a price lower than the cost, disrupting the normal production and operation order, and harming the interests of the state or the legitimate rights and interests of other operators, in addition to handling fresh goods, seasonal goods and overstocked goods at reduced prices according to law;

(3) fabricating and disseminating information about price increases, driving up prices, and driving up commodity prices too high;

(four) using false or misleading price means to trick consumers or other operators into trading with them;

(5) Providing the same goods or services and discriminating against other business operators on the same trading terms;

(6) buying or selling goods or providing services by raising or lowering the grade, etc., and raising or lowering the price in disguise;

(seven) profiteering in violation of laws and regulations;

(8) Other unfair price behaviors prohibited by laws and administrative regulations.