Year-end summary of project supervisor of property company

Work Report of the Preparatory Office for Property Management in 2009

It has been one year since the preparatory work for the property management of the futures building was officially launched. During this period, under the overall guidance of leaders at all levels of the Exchange and administrative companies, all the staff of the Property Management Preparatory Office have carried out a series of fruitful work around the formulation and implementation of the pre-project work plan, the optimization proposal of the project and supporting services, the formulation and improvement of the management and service budget, the recruitment and team formation of property service personnel, etc. The risk assessment and control of the project, the formulation and establishment of working procedures, the contact and bidding of outsourcing companies required for property services, and the systematic training of employees have all achieved the predetermined goals. The specific work in 2009 is summarized and reported as follows:

I. Formulation and implementation of the work plan

Combined with the fact that the Future Building is a key project and landmark building in Dalian, according to the management experience of Savills in successfully implementing internationally renowned buildings in the world, and taking Savills' values, mission and long-term goals as the blueprint, the first task is to formulate a detailed, feasible and targeted work plan, including personnel plan, capital plan, early intervention preparation plan and takeover plan. , steadily carry out all work item by item around the plan. In order to ensure the overall feasibility of the scheme, during the implementation period, various schemes are constantly adjusted according to the overall construction progress of the building. Up to now, the property management preparatory office has basically successfully completed all the work plans and objectives formulated in 2009.

Second, the project and supporting services optimization suggestions

According to the characteristics and management objectives of the future building project, according to the management experience of Savills, we actively cooperated with the investment invitation and planning of the building, and provided a large number of property consulting service suggestions from the aspects of specific services, operation and maintenance of facilities and equipment in the future, which laid a foundation for providing quality services for the building in the future. At present, the overall transformation of the bank on 16 ~ 18 floor has come to an end, and the basement canteen has been built.

Third, the formulation and improvement of management and service budget.

As a landmark building in Dalian, the capital budget of the future building must be detailed and comprehensive, so as to ensure the normal operation of the building and provide quality services for the future. Capital budget is not only the established goal of the property management preparation office, but also the task to be completed in the future operation. The goal should be clear and feasible, and the task should be reasonable and operable. With the goal of making the future building into a first-class landmark building in Dalian, the property management preparatory office has formulated a detailed and reasonable capital budget.

Four, the property service personnel recruitment and team formation

Excellent projects need excellent teams to provide quality services to customers. In order to select suitable talents, the property management preparation office strictly follows the guiding spirit of "high quality, hard work, not excessive" of the administrative company and strictly controls the recruitment of personnel. Up to now, the property management preparation office has recruited nearly 400 people and 72 employees, and the overall quality of the employees has reached the expected standards, creating a very favorable prerequisite for building a first-class property service team.

Verb (abbreviation of verb) project risk assessment and work intervention

The whole futures building has not been completed, so there are inevitably some security risks in the construction. In accordance with the guiding spirit of "safety first" that leaders at all levels of the Exchange have always emphasized, actively cooperate and assist the project construction, strengthen the awareness of safety precautions, and ensure the smooth progress of various services in the later period. From July 22, 2009 to now, according to the instructions of the administrative company, the property preparation office has sent three batches of ***44 people to the site to be responsible for the security of the 3F computer room on site. Especially in the heating operation, under the condition that the building has not been completed and the heating system has not been fully debugged, all the staff of the maintenance department of the property preparation office, with the strong care and support of the administrative company, overcame the difficulties such as bitter site conditions, large area, miscellaneous personnel and difficult communication, ensured the normal operation of the heating system, and vigorously cooperated with the commissioning and later decoration work of the construction unit. In the case of unstable water supply temperature and flow rate of municipal extranet, the anti-freezing work of field equipment is regarded as the top priority by the property preparation office. Up to today, nearly 1,000 important equipments in 10 1 machine room, such as refrigeration room, washing water pump room and air conditioning room, which were taken over by the property, have been put into trial operation for the first time, and the continuous trouble-free operation of 1500 hours has been successfully realized. At the same time, the staff of the property preparation office make full use of every opportunity to familiarize themselves with and learn the technical parameters of the field equipment while heating. At the same time, if problems are found on site, the construction management unit shall be notified in time. Several times, the water ran on the spot because the property inspection was timely and the loss was avoided. In order to ensure the safe and stable operation of the equipment in the next stage, the maintenance department of the property preparation office put forward a reasonable and feasible maintenance plan according to the present situation. It is planned to carry out the first comprehensive maintenance after the equipment runs safely for about 2000 hours. At present, technical training and personnel preparation have been completed, and maintenance tools and materials can only be implemented after they are purchased. With the above valuable experience of entering the market in advance. When the property is fully taken over in the next stage, large-scale personnel will be stationed more smoothly.

VI. Formulation of working procedures and establishment of rules and regulations

Taking full advantage of the relatively sufficient time before the building is completed, the property management preparation office has formulated more than 200 rules and regulations, with nearly 20,000 words, in accordance with the direction formulated by the administrative company and the actual situation of the project, based on the system successfully implemented by Savills, and fully absorbing international advanced management elements such as KPI, SLA and ISO. All departments and posts have established systematic work manuals, which specify the specific operations and processes of each work in detail and put forward specific requirements for the quality that each work should achieve. It provides a comprehensive and high-quality file system guarantee for the normal operation of property work in the future. Now, all the work of the property management preparation office has been fully on the right track, and it continues to advance steadily in the expected direction as a whole.

Seven, the contact and bidding of outsourcing companies required for property services.

According to the needs of later property services, it is necessary to outsource the specific work of the company. In this regard, the property management preparation office contacted and approached various outsourcing professional companies according to the work plan formulated and the instructions of superior leaders. According to the actual needs of the project, up to now, some outsourced work has been invited for bidding. In the specific implementation process, according to the pre-budget of the property management preparation office and the tender of the outsourcing company, reasonable scoring rules are formulated, and advanced measures such as spot check on the job site are incorporated to conduct a scientific and meticulous inspection of the tendering units to ensure the openness, fairness and impartiality of the bidding results.

Eight, employee system training

The goal of the property management preparation office is to turn the future building into a famous landmark building in Dalian, representing the highest level in the industry. The core guarantee of first-class engineering is to have a first-class service team. The property management preparation office has always attached great importance to the training of employees. From the beginning of property preparation, systematic training was arranged for the staff on duty. In 2009, * * * conducted more than 60 trainings, and the average training time of employees reached more than 40 hours. Through training, the technical and theoretical level of employees has been greatly improved, and the overall quality of the team has been further improved.

Nine. Prospect of the next stage of work

As the completion date of the building approaches, the next phase of the property management preparatory office will pay more attention to practical operation. With full preparation in the early stage, we are full of confidence in the next stage of work. For the future work, the property management preparation office will start from the following aspects:

1, shaping Dalian's landmark buildings

Give full play to the advanced hardware advantages of the Futures Building, and through scientific and standardized software management, successfully shape the Futures Building into a well-known landmark building in Dalian, give full play to the value of well-known brands, and turn the huge investment in the early stage of the building into a rich long-term return in the future.

2. Build an elite team

In the future team building, in line with the concept of customer first and service first, and bearing in mind the purpose of "paying attention to details and striving for perfection", we should dig deep into the service details and firmly establish the service consciousness, so as to make the property management preparation office of the property management preparation office a service team that is trusted by the owners and satisfied with the customers.

3. Construction risk control

As the location of the futures trading platform, the property management preparation office will provide comprehensive protection for the operation safety, personnel safety and main building safety of the trading platform, and control all risks to a minimum. Safety work will be a long-term focus in the future.

4. Property takeover and operation

The property management preparation office will be fully stationed and seamlessly connected with the building construction unit to realize the smooth transition of management and the smooth switching of equipment operation, so that systematic property management can provide all-round protection for the building at the beginning of its completion.

The above is the summary of the work of the property management preparation office in 2009. 2009 is a crucial year. In this year, the overall construction of the building will come to an end, all major construction projects will be successfully completed, and the first phase of the building will be successfully completed. Now, the second phase of the building has started smoothly, and the property management preparation office has started to operate in an all-round way. The second phase of the project after the building is fully completed is also imminent and ready to go. The property management preparatory office has also made preparations. We firmly believe that with the administrative company as the core, the overall situation as a whole, and all the staff of the property management preparatory office are of one mind and one mind, Dalian Futures Building will surely stand tall on the banks of the Xinghai Bay as the most dazzling landmark building in Dalian in the new year.