Responsibilities of the business department of the property management company

Responsibilities of Business Department of Property Management Company 12

In the real society, people use job responsibilities more and more. Job responsibilities are specific job descriptions, which can be divided into different job types. I believe many friends are very upset about formulating job responsibilities. The following is the job responsibilities of the business department of the property company I collected for your reference, hoping to help friends in need.

Responsibilities of the business department of the property management company: 1 1. Responsible for the property management, service quality assurance and case management of the Group, and prepare and implement the property management plan and annual budget;

2. Responsible for the inspection and evaluation of customer service and the quality evaluation of various projects;

3. Be responsible for the bidding of new property management projects and the preparatory work undertaken by the previous property management;

4, according to the company's quality system, effective on-site inspection and supervision of the company's property services;

5. According to the service status of the company's various property projects, make statistical analysis, submit quality reports and propose improvement plans; According to the company's assessment system, effectively assess the subordinate projects; Responsible for the comprehensive management of the company's safety production;

6. Be responsible for the docking, communication and coordination with the outsourcing service units, strengthen the supervision and evaluation of the service level of the outsourcing units, meet the service requirements, and handle important matters and events in the project operation.

Job responsibilities of the business department of the property company 2 1, fully responsible for the planning, construction, marketing and other organizational management of development projects;

2. Familiar with the real estate industry, with relevant knowledge of project management, operation management, cost control and marketing management;

3. Familiar with the overall operation of the project, with advanced management concepts and strong ability to formulate and implement strategies;

4, familiar with office software, with general knowledge of network application and enterprise informatization;

5. Strong interpersonal understanding and communication and coordination skills, strong team leadership and teamwork skills;

Responsibilities of Business Department of Property Management Company 3 1. Be responsible for the management of the engineering departments of the group and molecular companies, establish and improve the engineering management system, workflow, operation specifications and technical standards, and improve the overall management level of the group projects;

2, organize the formulation of the department's annual budget, work objectives, plans and supervise the implementation;

3, presided over the preparation of facilities and equipment maintenance, overhaul, renovation plan, review and approve all kinds of work plans of each system, and check the supervision and implementation;

4. Be responsible for monitoring the group's engineering resource consumption, tracking and controlling the consumption of water and electricity. Strictly control energy consumption to ensure the completion of the group's profit target;

4, responsible for molecular company engineering technical guidance, on-site supervision and management, presided over to solve the problems existing in the project management;

7. Responsible for the planning, quality acceptance, cooperation and management of outsourcing units of major projects of the Group;

8, fully responsible for the project site engineering management, organize the preparation of project schedule, project special plan, etc. ;

9. Be responsible for analyzing and reporting the emergencies, failures and safety incidents of the Group's public facilities, and put forward rectification plans.

Responsibilities of the business department of the property management company. Fully coordinate the work of the customer service team, be responsible for the training and supervision of relevant personnel, and lead the department to complete the work objectives;

Coordinate the work of other departments and outsourcing companies, supervise and manage floor management, cleaning and greening, and ensure that merchants and decoration workers comply with the regulations to carry out decoration projects;

Ensure that the related work of property customer service complies with all national laws and regulations in daily operation;

Handle the relationship between property management companies and merchants/tenants, fully understand the needs of merchants/tenants, communicate effectively and provide quality services;

Familiar with and apply emergency/emergency handling procedures;

Work assigned by other senior property managers.

Responsibilities of Business Department of Property Management Company 5 1. According to the company's annual development plan, coordinate the work of the property, and be responsible to the immediate superior to ensure the safe, efficient and economical operation of the managed property.

2. According to the organizational structure and job responsibilities of the property personnel, assign the work of the department personnel, plan and plan the management affairs of the property company, and ensure that the property service quality reaches the standard.

3. Formulate the annual budget of the property, control all expenses and costs of the property, and rationally use all resources and funds.

4. Guide and supervise the bidding and purchasing of property.

5. Guide and supervise the management, maintenance, overhaul plan and technical reasonable operation of various equipment in shopping malls.

6. Guide property management and engineering personnel to prevent and deal with emergencies.

7. Establish and maintain good relations with relevant government departments (public security, fire protection, urban management, streets, neighborhood committees, etc.). ).

Responsibilities of Business Department of Property Management Company 6 1. Seriously implement the laws and regulations related to the property and the working principles, plans and instructions formulated and issued by the company, report the project work to the company regularly, and be fully responsible for the project management.

2. Organize the formulation and implementation of the annual work plan of the project to ensure the implementation of the company's various management systems and indicators in the project;

3. Organize the preparation of the annual financial budget and cost plan of the project, strictly control the daily management expenses according to the budget, and strictly implement the fund approval procedures;

4. Make an effective project income plan to promote cost control; Responsible for auditing the daily cost of the project and controlling the cost reasonably.

5. Implement and supervise the property management of the project in strict accordance with the company's standard process, and be responsible for the related work of various large-scale activities;

6. Be responsible for determining the organizational structure and employment plan of the project, conducting performance appraisal and reward and punishment appraisal for the project staff, and decomposing the overall work objectives of the project into various work lines;

7. Organize regular customer visits to understand customer needs, formulate and implement the project customer satisfaction improvement plan, realize and improve customer satisfaction, and handle customer complaints in a timely and effective manner;

8. Hold regular project work meetings to evaluate, summarize and arrange the work, so as to ensure that employees understand and master the work objectives and requirements of the project;

9. Responsible for external liaison (with government departments and owners) and internal coordination (including with various departments of the company);

10. Conduct spot checks on the implementation of various projects and service quality on a regular basis, make records, and organize personnel to carry out rectification and summary;

1 1, responsible for handling all kinds of complaints, suggestions, external reception, various activities planning, major emergencies and other affairs within the scope of the project.

Responsibilities of the business department of the property company 7 According to the company's business development plan, formulate the elevator maintenance market expansion plan and plan, and be responsible for the specific implementation;

Responsible for the market development, channel development and maintenance of the new elevator maintenance business model, explore potential customer resources and complete the contract signing;

Establish the company's marketing team and build the core structure of marketing personnel;

Responsible for the preliminary business negotiation of related projects and provide professional services and support to customers;

Responsible for internal and external coordination of the project, resource implementation and communication and coordination with the property;

Establish and maintain partner resource pool;

Establish project files and update them in time, do a good job in project management according to the requirements of the company's various management systems, continuously improve the company's service quality and obtain good customer satisfaction.

The responsibility of the business department of the property management company is 8 1. Responsible for recording and summarizing the house defects and warranty defects fed back during handover and warranty period, and tracking and feeding back the maintenance status.

2. Communicate and coordinate with the owner to complete the acceptance and cancellation of the repaired unit, and make detailed records of the communication results.

3. Manage and deliver the house keys, visual intercom system, doorbell and CAD drawings to the owner, and sign the delivery documents.

4. Participate in the housing delivery process and be responsible for handing over the relevant information provided by the contracting unit with the owner.

5. Assist the site management and record of all construction units in the community.

6. Other tasks assigned by superior leaders.

Responsibilities of 9 1 business department of property management company, responsible for the management of shopping mall parking lot;

2. Assist the property director to manage the outsourcing security company, conduct daily docking, and evaluate and pay for the services provided according to the contract requirements;

3. Be responsible for patrolling the shopping mall and surrounding areas to ensure its cleanliness, order and safety;

4, familiar with property fire safety management, organize regular training in security team.

5. Assist in cleaning, greening and environmental management;

Job responsibilities of the business department of the property management company 10 1, responsible for the construction, implementation, supervision and inspection of the company's quality management system;

2. According to the requirements of the company, formulate the internal control management system and the daily code of conduct of employees in various functional departments;

3. Supervise and control the daily quality management of the company, and organize the implementation of the annual review of the service quality system;

4. Draft and review the rules and regulations of the project company to ensure the legality and compliance of the company's rules and regulations and contracts;

The responsibility of the business department of the property management company is 1 1 1, and it is responsible for supervising and managing the project work in various regions of the company;

2. Make company plans and establish the company's long-term and short-term work objectives;

3. Be responsible for tracking the service quality and contract performance of the project;

4. Be responsible for the communication and contact with Party A before the new project enters the site, and make overall coordination and arrangement within the company;

5, responsible for maintaining customer relations, regular visits;

6. Be responsible for formulating, reviewing and revising the company's relevant property management systems and processes;

7. Formulate the management structure of the company and maintain its effective operation;

8. Implement the strategies formulated by the company;

Responsibilities of the business department of the property management company 12 1, formulate and implement the property management plan, and supervise the implementation of the financial budget for property management;

2, skilled use of property management related laws, regulations and relevant provisions, supervise the implementation of the work of the department, and report;

3. Formulate and modify various work processes and rules and regulations;

4, department personnel posts, staffing reports and suggestions for promotion and punishment;

5, department management and development strategy decision report;

6. Handling and reporting of emergencies, crisis events and major accidents;

7, contact with relevant government departments, to understand the new property management administrative regulations;

8. Other work assigned by the superior.

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