Which department is the most effective in complaining about property companies?

Generally, the real estate administrative department of the local people's government at or above the county level where the property is located is requested to make a complaint. For major problems of property enterprises, owners can complain to the property management section of the local housing authority, which is mainly responsible for accepting complaints from owners' committees or developers.

First, the settlement of residential property disputes

(1) Both parties shall settle the dispute through consultation and mediation.

Property management civil dispute mediation includes civil mediation and administrative mediation. In civil mediation, the two parties to a dispute jointly select an institution and an individual, and the third party proposes a solution according to the opinions and authorization of both parties, which is agreed and implemented by both parties, thus solving the dispute. However, such mediation has no legal effect. After mediation, if one party refuses to perform the agreed matters, the dispute remains unresolved.

Administrative mediation of property management disputes shall be conducted by the power of the competent government, but if one party fails to comply with the implementation, it must be resolved through other means.

Civil mediation and administrative mediation are different from arbitration or litigation mediation. Mediation in arbitration or litigation is a link in arbitration procedure and has no independence.

(two) to resolve property management disputes through arbitration.

According to the provisions of China's Arbitration Law: "Contract disputes and other property rights disputes between citizens, legal persons or other organizations with equal subjects may be arbitrated."

The jurisdiction of the arbitration tribunal over property management disputes is based on the agreement approved by the parties. There are two ways of arbitration agreement: one is to stipulate a clause when the contract is concluded, stating that once a dispute occurs, it will be submitted to arbitration, which is called arbitration clause; Another way is to temporarily reach a written agreement and submit it to the arbitration tribunal after a dispute arises between the two parties.

(three) through litigation to solve property management disputes.

The litigation procedure of civil disputes over property management generally has the following steps:

1. One party (plaintiff) submits a complaint and brings a lawsuit to the court;

2. After filing the case, the court will serve a copy of the complaint on the defendant;

3. The defendant filed a defense;

4. Court session: investigation, debate and mediation;

5, the production of mediation or first-instance judgment;

6. If neither party appeals, the judgment will take effect; Or one party refuses to accept the appeal and enters the second instance procedure;

7. Trial of second instance: making a conciliation statement of second instance or issuing a judgment of second instance, which is the final judgment, and the above contents shall not be mentioned;

8. implementation.

In contemporary society, there are actually many disputes about property, because many residential property companies collect fees indiscriminately, but there are also many residential owners who do not pay property fees, which will lead to contradictions and disputes. At this time, they can go to court.

Second, the reasons for complaints about property disputes

1, problems left by developers

The problems left by developers are usually divided into two categories: first, the quality of houses is not up to standard, and some developers cut corners and rush the construction period during the construction process, resulting in cracks in the walls of houses, and frequent failures of water supply and heating facilities after the owners move in. Second, the community planning is not in line with expectations, and the layout of some communities is different from that after buying a house, such as the reduction of green area. Because they have already moved in, most owners go to the property to communicate with them first, hoping to get help.

2. The supporting facilities of the living environment are not satisfactory.

The common environmental problems in the residential area include: the sanitary cleaning in the building and the residential area is not timely, some owners' worn-out items in the building are unattended, and the location of garbage trucks (barrels) affects the daily life of the owners.

The problems of supporting facilities are: insufficient parking spaces, too few fitness and entertainment facilities, and untimely maintenance of public facilities.

3. Property services are not up to standard.

4. The price and items of property fees are opaque.

5, emergency treatment is not timely.

I hope the above content can help you. Please consult a professional lawyer if you have any other questions.

Legal basis: "Regulations on Property Management" Article 42 The competent price department of the people's government at or above the county level shall, jointly with the competent real estate administrative department at the same level, strengthen the supervision of property service charges. Forty-eighth real estate administrative departments of local people's governments at or above the county level shall promptly handle complaints from owners, owners' committees, property users and property service enterprises in property management activities.