Example of work summary of property internal affairs department

As the backstage staff of the company, just like the housekeeper, he is a responsive person who serves all the employees of the company. The following is an example of my summary of the work of the property management office, which is for reference only and I hope it will help everyone!

Example of work summary of property internal affairs department 1

20 18 years, under the guidance and strong support of the company's leaders, according to the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", with the company management concept of "people-oriented, customer-oriented, honesty and quality first", and with the development goal of "improving the level, creating benefits and building brands", "through"

I. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.

Second, training.

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning. On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust. We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit. After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third, greening work.

/kloc-There were about X green plants bought in the building in October and October, and the office and lobby grew in general. In other places, due to insufficient sunshine and humidity, especially poor ventilation, there are many green plants and pests. Most of the plants in the elevator hall die, and some barely survive but have no ornamental value. Efforts should be made to overcome unfavorable factors during maintenance, so as to change soil every two seasons, increase nutrients, kill insects in time and focus on maintenance for a certain period of time. 20 19 suggested that indoor greening outsourcing should be considered to ensure ornamental plants. The peripheral greening was not replanted due to waterproof construction, and the greening of 20 19 will be completely redesigned.

Fourth, pest control.

According to the instructions of the street on the work of creating a national sanitary city, cleaning has completely destroyed the building, which conforms to the national sanitary regulations. In the work, according to different seasons to kill mice and mosquitoes and flies, and achieved good results.

Verb (abbreviation of verb) health quality supervision

With the implementation of ISO900 1-2000 quality system, cleaning has strengthened the supervision of work quality, completed the filling of forms, controlled the work quality with various records and systems, and summarized the problems existing in the work, further corrected them, and achieved good results.

Six, the problems in the work

1. The oil pollution generated by cars in the surrounding parking lot cannot be effectively removed.

2. There is a certain gap between the existing daily cleaning frequency of personnel and the frequency required by the company, so it is difficult to meet the standard without increasing personnel.

3. The hygiene of pharmacies can't reach the standard in snowy days in winter, so you can consider buying a self-propelled automatic washing machine, which will improve to some extent.

4. The cost of replacing some high-frequency equipment and cleaning equipment will increase to a certain extent under the condition of ensuring the hygiene standards.

20 18, the overall back office work has been improved, but there are still some shortcomings in the work details, and the cleaning cost still has potential to be tapped. 20 19 will have a better performance under the guidance of the company leaders and the efforts of all the staff of the property management office!

Example of work summary of the second department of property internal affairs

How time flies! I worked in the internal affairs department for x years. I am honored and happy to be a member of the Ministry of Internal Affairs. First of all, I want to thank the leaders for their trust and affirmation of my work. At the same time, I can't do without the help and support of my colleagues. It gives me a platform to discover and know myself, and also gives me an opportunity to constantly improve myself in my work practice. The following is my work report on 20 18.

1. As an internal employee of the company, I feel like a housekeeper, a person who serves all employees of the company. I am quick-witted and will help when necessary. With the goal of "doing a better job", I actively completed the following duties.

1. Main work contents:

1) Responsible for the procurement, storage and management of the company's daily office supplies and fixed assets;

2) Responsible for the maintenance, repair and regular inspection of the company's daily office equipment;

3) Assist the Finance Department to complete the year-end fixed assets inventory, tabulate, summarize and register;

4) Be responsible for filing and keeping all kinds of fax documents reported by subordinate companies to the Group;

5) Assist department managers and assistants to sort out daily documents or report materials to various functional departments;

6) Be responsible for the arrangement and management of company dormitory personnel;

7) reception at the front desk

8) Subscribe to the company's annual newspapers and magazines

2. Briefly describe the work situation

1) Procurement and equipment maintenance: We have achieved the principle of shopping around and responded to the leader's words-treat the company as our home.

2) Enrich business knowledge and improve working ability. During my work, I constantly charge myself and accumulate business and cultural knowledge. Last year, I handled the annual industrial and commercial inspection of the company in 2007 and participated in the iso900 1 quality system certification of the company. In order to do a good job, I took pains to clarify the procedure and direction of my work and improve my working ability.

3) Work attitude: I can treat every job correctly and seriously, devote myself seriously, and always put the company first. As long as the company needs to work overtime and there is no excuse to refuse, I can also complete the work and tasks assigned by the leaders seriously and responsibly.

Second, the job responsibilities

Background work is a comprehensive service work with light responsibility and heavy responsibility. At the same time, it is necessary to complete the temporary work assigned by the leaders and department managers, and also to assist the director in handling daily work. A qualified office worker must have a strong sense of professionalism, a high sense of responsibility and a pragmatic working attitude, be familiar with business and office work, have a wide range of knowledge, be meticulous in work style and be diligent and selfless. Combined with the above three years of back office work,

1. Take the interests of the company as the starting point, and earnestly perform the post responsibilities.

As the backstage purchasing staff of the company, we should take cost saving as the first priority, spend the least money, buy the best things, don't take kickbacks, and don't embezzle public funds; In order to avoid false application, you must get the picking list before purchasing unless the leader has specific instructions. Timely register and number the purchased fixed assets and consumables to ensure the integrity of the company's property. For the purchased and used goods, an inventory table shall be made in the form of filling in the warehousing documents, and the goods in the warehouse shall be counted, and no false report, omission or misrepresentation shall be allowed to ensure that the accounts are consistent with the goods and the accounts.

2. Take good care of the company's property, do a good job in regular inspection of daily office equipment, such as photocopiers, projectors, fax machines and other office consumables, and regularly invite professional service personnel to visit for maintenance, thus ensuring the normal use of all equipment and prolonging its service life.

3. Timely, accurate, earnest, careful and meticulous document management. Implement safe and effective management of the examination and approval documents uploaded by the subordinate companies of this unit, so that the categories are clear, the catalogue is complete, and the arrangement is orderly, so as to facilitate the search and use of the documents. After receiving the registration, it should be delivered to the recipient as soon as possible, tracking the approval documents, asking about the approval progress of the documents in time, and feeding back to the sender as much as possible.

Summing up the work in the past three years, although some progress and achievements have been made, there are still some shortcomings. For example, there are not many creative work ideas, individual business work is not skilled enough, and communication with leaders is not enough. We need to constantly improve ourselves and spur ourselves in the future work practice.

Example 3 of Work Summary of Property Internal Affairs Department

Time flies, I have been working in the customer service department of Property Management Co., Ltd. for more than two years. With the support and help of the company leaders and the joint efforts of my colleagues, I successfully completed the work according to the company's requirements and deployment.

Through more than two years of study and work, my working methods and means have made great progress. Now I will summarize my work in these two years as follows:

First, the daily work of the customer service receptionist

Because the work of customer service department is directly facing the owners of the residential area, customer service department is the most important part of the image of residential property company. It is precisely because of this that the company has formulated the service tenet of "let you satisfy every day" and all the "five ones" quality culture policies for customers and senior leaders, one-vote veto system, meticulous attitude and one-stop style. The daily work of the customer service administrator mainly includes: receiving the owner's visit; Handle the complaints of the owners; Handle the contact, follow-up and return visit of the owner's application for repair.

Second, strengthen learning and improve business level.

Because I feel that my knowledge, ability, experience and position have a certain distance, I have never dared to take it lightly. For more than a year, I have been constantly strengthening the study of professional knowledge. In this respect, the company has also strengthened the training and assessment of professional knowledge, allowing us to flexibly use relevant professional knowledge in our work, so that our business level has indeed made some progress.

After continuous study, I have accumulated experience and knowledge, and all of them have certain working ability, and can independently deal with various problems in daily work. Be able to treat all tasks with a correct attitude, love your job and try to implement certification in practical work. Actively improve their professional quality, strive for the initiative in work, and strive to improve work efficiency and quality.

Third, the existing problems and the direction of future efforts

Through the summary of this work, we did find some problems, mainly in:

First, because I didn't know much about the property management specialty at first, a lot of work was done while groping, so that sometimes I couldn't do it with ease, and the work efficiency needed to be further improved; Second, some work is not detailed enough, and some work coordination is not in place; Third, the theoretical level of relevant majors can not fully meet the requirements of Okada for a qualified administrator.

One of the most important tasks of a property management company is to collect property fees. We have preferential policies for property fees every year, which can improve the collection rate of property fees, measure the service quality of our company and reflect whether the owners are satisfied with our work. Fourth: Repairing the moldy wall is also one of the priorities of our work in the coming year.

Therefore, the leaders of the property company and the person in charge of the real estate analyzed the main reasons: first, the phenomenon of cold bridge, and second, the water accumulated on the wall. Therefore, the maintenance plan is made; As soon as our customer service department receives a call to repair the moldy wall, it will report the situation to the person in charge of the building. The more important person in charge of the real estate will personally go back to see, analyze the situation, arrange maintenance personnel to deal with it in time, and try to satisfy the owners.

In the future, efforts will be made to improve property management knowledge, service attitude and work level. Constantly strengthen learning, broaden knowledge, and strive to learn property management knowledge and related legal knowledge.

Strengthen the understanding of the development of property management companies, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and make a good overall plan for the company, but understand the previous situation; We should pay more attention to the style construction of our department, strengthen management, unite as one, work hard, and form a good working atmosphere in our department. Continuously improve the service level and support ability to the owners and other departments.

I will serve the owners with full enthusiasm, safeguard the interests of the company, actively provide quality services for the owners, create higher value for the company, and strive to achieve greater and better work results.

Example 4 of Work Summary of Property Internal Affairs Department

The twilight rain changes in the cloud year, and Ryutsuki in Changgou is silent, and time is like a blink of an eye. I have been in the property customer service department for more than two years. 20 18 can be said to be a year of continuous development of the property customer service department and efforts to pursue quality services. While constantly improving and perfecting our work, we also welcome new forces to join our team. It is our unremitting pursuit to build a solid and brave team spirit.

In this process, the work of the customer service department has been concerned and strongly supported by the company leaders, and various work systems have been continuously improved and implemented. The concept of "customer first, honesty and trustworthiness, hard work" has been deeply rooted in the hearts of managers and integrated into the daily work and life of every customer service staff. The new year is coming. Looking back on the work of the past year, there are gains and losses. Personal work in the past year is summarized as follows:

First, deepen the understanding of the company's various rules and regulations and the post responsibility system of customer service assistants.

On the basis of preliminary improvement of various rules and regulations in 20 years, in 20 18 years, in accordance with the guiding spirit of "laying the foundation in one year, upgrading in two years, and creating excellence in three years" put forward by the leaders, we constantly studied and mastered the relevant laws and regulations of property management and the standard of service charges, and became familiar with the basic situation of community owners, facilities and equipment. In 20 18 years, we devoted ourselves wholeheartedly to improving teamwork.

Second, deeply understand and master the basic situation of the overall project of the park, integrate theory with practice, and actively participate in learning and training.

Since the handover began in July of 20 years, the first phase of the overall project of the park has completed 23 buildings, including 1 158 households and 60 units. The second phase of the project has been completed, with _ _ buildings, * * houses and * * units. On the whole, the building has been taken over and occupied by _ _ households, of which * * * _ _ households have the occupancy conditions, and _ _ households have not gone through the check-in procedures. There are * * * households with idle houses, including _ _ households with vacant houses, model rooms 10 households, 5 households with project payment, and 2 households borrowed from the office of the construction unit. Those who checked in conditionally did not check in.

Consciously accept the training and assessment of the quality department, master the basic operation process of the customer service department, cultivate a high sense of responsibility and professionalism in the study and work, strive to do the work carefully, actively contact the construction unit to maintain the owner's home, and pay a return visit to the owner in time.

Third, carry out the duties of customer service assistant and complete other tasks assigned by customer service leaders in time.

1. Check and record vacant houses once a month, and find hidden dangers in equipment, facilities, treatment, etc. 154, correct violations and regulations in decoration management, and issue 58 rectification notices in the daily inspection responsibility area, including decoration garbage piling, sanitation in the responsibility area, occupation of public areas by the owner, unauthorized modification of equipment and facilities by the owner, sundries piling of air-conditioned seats, hanging advertising banners, etc.

2. Be responsible for following up the waterproof maintenance work in the park, check the water leakage on site and make records, notify the construction unit to carry out maintenance and deal with all kinds of water seepage and water leakage * * * 83 households, among which the maintenance loss and recovery and compensation have been reported to the department manager step by step for proper handling and settlement.

3. Contact the construction unit at any time to repair the civil pipeline within the responsibility area, and the treatment rate is above 98%. The rest are hidden dangers left by the owner in the decoration process, and the owner has done a good job of communication, explanation and treatment.

4. Responsible for handling and following up the maintenance results of guardrail and guardrail glass in the park. We contacted the construction party many times and failed to maintain it. Up to now, there are still _ _ related problems that have not been properly handled.

5. In order to improve innovative and high-quality services and bring more comfortable and warm living environment to the majority of owners, the Bank actively carried out the collection of property service fees in Area B in (the property fees due to late delivery are deducted within the settlement period by default, not counting), and _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Among them, the unpaid owners need to continue to make dunning and explain the vacant houses that have not been renovated in other places, and some owners have objections to the problems left over from the maintenance of the previous projects. At this stage, the focus of work needs to be more focused on the follow-up maintenance and the handling of problems left over from construction, so as to satisfy the owners and ensure the smooth collection of property service fees.

Fourth, bring forth the old and bring forth the new, and constantly improve their own literacy and service quality.

Owner's satisfaction is the ultimate goal of property services, honing and shaping self-character at work and improving their psychological quality. As for me who is inexperienced in social work, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help, care and tolerance of my leaders and colleagues, especially under the careful guidance of Manager Ding, I dare to challenge and my personality has further settled down.

I realized the importance of details in my work and life. Details are often ignored because they are "small", which often makes people feel cumbersome and too busy. Therefore, we should always keep in mind the leadership's emphasis on "fine service, generating returns and benefits from details."

20 18 is a year of continuous exploration and self-pursuit. In the new year of 20 19, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen in the following aspects:

1, continue to strengthen the study of basic laws and regulations on property management, and understand and master relevant laws and regulations.

2. Strengthen basic work skills such as copywriting and tabular data, and be familiar with relevant property management case analysis.

3. Further improve self-personality, improve work patience, pay more attention to details, strengthen work responsibility and cultivate work enthusiasm.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities and keep up with the company's progress.

Don't think about whether you can succeed, since you have chosen the far convenience, you only care about the bitter. No matter whether there will be cold wind and rain behind us, since the goal is the horizon, what is left to the world can only be the back.

Set out, you will reach your ideal and destination, work hard, you will achieve brilliant success, and you will reap your seeds.

Pursue, and you will taste an upright life. Cheer yourself up and make more brilliant achievements under the leadership of company leaders in the new year.

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