Annual work summary of property customer service department: 5 articles.

Summary refers to the written material that summarizes the experience or situation at a certain stage of work, study or thought. It can improve our written expression ability. I think we need to write a summary. The following is my summary of the annual work of the property customer service department, hoping to help you!

Annual Work Summary of Property Customer Service Department 1

With the approaching of the mythical "Year", we bid farewell to the hard 20__ years and ushered in the hopeful 20__ years. Thanks to the trust of the company leaders, I was promoted to the supervisor of customer service center at the beginning of last year. Looking back and thinking about the main work in the past year, I hope to refine my experience and make persistent efforts.

As the supervisor of the service center, my work is mainly:

Organize and file the information of each post, check the procurement of water and electricity, supplement relevant data in time, assist Shengji Company to complete data supplement, remind relevant expenses, make monthly statistics and report abnormal sales of water and electricity, check and urge the reception of front desk posts, implement the specified tasks and objectives, assist colleagues to deal with complex sales of water and electricity, coordinate complex business with owners, and be responsible for handling all kinds of complaints and return visits in time.

Over the past year, I have earnestly performed my duties, implemented various laws and policies on property management, implemented the relevant rules and regulations of the company, and done a good job in daily reception:

First of all, unite colleagues, be helpful, and better maintain good interpersonal relationships with colleagues in the company. I always feel that if I don't get along well with my colleagues, let alone the owners. As a foreman, I set an example, be strict with myself and set an example. Together with all the clerks, unite as one, and make our due core role for the smooth development of our front desk reception work and the satisfaction of the owners.

Secondly, do a good job in training new employees in time.

The number of front desk clerks has been relatively small, especially at the end of last year and the beginning of this year. With the gradual departure of _ _ _ _, it has brought certain influence to the work connection of our department. After supplementing the staff in time, through my hands-on demonstration and patient and meticulous explanation, they initially met the post requirements in the shortest time. Under our efficient and orderly organization, we can properly handle various services according to our priorities.

In addition, organize the collection of related expenses in time.

According to the division of tasks, I am mainly responsible for the collection of housing and facade property fees. In the first half of the first month of each quarter, urge the property manager to prepay the property fee for the street facade.

In addition, the relevant data are statistically sorted out in time. Strictly implement trace management, that is, completely get rid of the abnormal and unrecorded situations in the past. All abnormal situations are recorded in writing and signed by the owner. The consistency of work is well maintained. Timely sort out and file the minutes of the meeting of complaints and suggestions from the owners of unit door maintenance.

Furthermore, improve the property management fee system in time. Fill in the garage miscellaneous room data of all communities.

In addition, it can also complete other important work assigned by the company with good quality and quantity. Owner satisfaction survey, cleaning all public facilities in the garage.

Over the past year, although I have made some achievements in all my work, I know I also have many shortcomings. For example, when dealing with complex problems, the ability to analyze and solve problems needs to be improved. As a foreman, individuals sometimes focus on their personal work and strengthen the management of the image of the front desk, especially the details.

In view of the above problems, my future efforts are:

First of all, we should strengthen theoretical study, consult leaders and colleagues humbly, and further improve our professional ability and work efficiency; Secondly, we should work hard on rigor, put more energy into team management, improve our comprehensive ability and make the company's window more standardized and efficient.

In addition, I have accumulated a lot of work experience during more than five years working in _ _ company, especially in receiving and serving owners. To sum up, I have the following experiences and gains:

(1) Correct your position, be calm, be modest and prudent, and you can do all kinds of services quickly and well and win the satisfaction of the owners;

(2) Only by firmly establishing service consciousness and strengthening communication and coordination can we eliminate the concerns of the owners and win their trust.

Finally, thank the company leaders for their trust. At the same time, I believe that our _ _ property management company can complete all the work by walking up a flight of stairs in 20__.

Annual Work Summary of Property Customer Service Department II

Another year has passed, and I can say that I am familiar with the customer service work of the property here. Nevertheless, I still feel that I have made a lot of progress this year. My own efforts and some training organized by the company have made me learn a lot and apply it to my work, so as to do a good job for the owners, help them solve problems and handle things well, and get affirmation. I also came to make a summary of a job I served this year.

In fact, there is quite a lot of work in property management, which is also quite trivial. The epidemic in the first year has actually affected our work, but the owners also understand that in order to prevent and control the work, I also actively do what I should do. Some things I really have to deal with are also arranged with the master, but the prevention and control that I should do has not been relaxed. Serving the owner and making the owner satisfied is what I should have done. This epidemic is also to satisfy the whole community. They are all willing to cooperate, which greatly lightens my workload. After the epidemic gradually eased, the owners' problems also accumulated a lot, but I was also conscientious, conscientious, handled well one by one, and served well, which was recognized. My previous work is familiar with the owners, and they are also very willing to cooperate. A year later, I finished my work. Although sometimes some owners are not so easy to deal with, I always do it well with my service attitude. Although sometimes it is difficult and sometimes it is easy, I have not relaxed.

I have accumulated a lot of work and am more familiar with the property than before. Moreover, the company organized some training, visited and studied the property companies of my peers, which made me gain experience and become clearer in the communication with my peers. Although this job looks very basic, it is also very training, and I am grateful to continue to do it in this position. I have gained a lot and seen my abilities more clearly. I understand that I have some shortcomings, but I must keep learning to make up for them. This year, in addition to the company's training, I also communicated with my peers, and some problems were solved, and my work style was further improved. For the future, I am more motivated to do well and understand that there is still a long way to go.

I improved my ability and did a good job. This year has been very fulfilling, and we have also seen some shortcomings. Also let me know how to do a good job in the coming year and the direction I want to work hard. I am very grateful. Customer service needs more recognition, so I will continue to do well. At the same time, I feel that time passes too fast and I have to work harder. For me, things in my future work are also the accumulation of more experience.

Annual work summary of property customer service department 3

In 20__ years, under the correct guidance of company leaders and with the encouragement and help of colleagues, I can be strict with myself, better integrate into my post and enhance my service consciousness. To sum up, I have gained a lot!

As customer service, service awareness is one of the keys of the company. Looking back on the coming year, the scene of yesterday's work is still vivid. We should not only be able to solve problems for customers wholeheartedly and calm their emotions at work, but also check every detail of the work when looking back, sum up and analyze our work experience, from how to save time for answering questions, how to improve the efficiency of answering customers, how to provide comprehensive solutions for customers, and how to make the work procedural, systematic and orderly as soon as possible. Thus, by going up one flight of stairs will enter a new realm and open a new chapter. In order to work better in the future, summing up experience and drawing lessons is of course conducive to your own progress.

Many people have written summaries. Perhaps hearing the word "summary", many people will think about how much work they have done, but as a customer service staff, I think it is more important to constantly sum up their "emotions".

To tell the truth, I think summing up is like a post station, where I can calm down and sort out my tired mood, burn a beautiful hope and charge for the next trip. No matter how ordinary the customer service work is, we can always accept all kinds of challenges, constantly look for the meaning and value of the work, and constantly tell ourselves: do something worth doing, go our own way and let others say it.

For a customer service staff, doing customer service work feels like a person who has learned to eat Chili. There is only one word in the whole process: spicy. This "spicy" comes from users and other departments within the company. If one day you get used to this smell and stop choking on it, you will be an experienced old employee. As a full-time customer service staff, I have been constantly exploring in my work, trying to find another flavor that can dissolve and melt the "spicy" flavor produced by users and other departments of the company. This is customer service emotional management. After all, most people need to manage, control and adjust their emotions.

After every new employee comes in, I will tell them that it is not enough for an excellent customer service staff to have skilled business knowledge and superb service skills, but also to constantly improve the professional psychological quality of a customer service staff, learn to do boring and monotonous work vividly, and learn to treat work as a kind of enjoyment. First of all, being honest with users, treating users as relatives or friends, and sincerely providing users with practical and effective suggestions and help is one of the prerequisites for happy work. Then, when providing consultation for users, we should first listen carefully to users' problems, rather than pay attention to users' attitudes first, so as to remain calm, carefully analyze and guide, extinguish users' emotional anger, and avoid users complaining more because of service attitudes. For the contradictions of other departments of the company, take communication and find department leaders to coordinate. If you can't communicate, you should tell yourself: do what you should do.

As long as a person bravely faces and bears the consequences caused by his own mistakes with a certain mind and boldness of vision, there is no hurdle to cross. As the saying goes, it is good to know your mistakes and correct them. Therefore, there is no need to suppress and escape for a long time for the mistakes you have made. "Should pay more attention to the scenery", work in life. This is the most rational choice and the best lubricant to handle the relationship with employees. Only in this way can we eliminate the estrangement with colleagues, create a relaxed atmosphere, stabilize the mood of colleagues and maintain a good service attitude.

Looking back at the workflow and current status of the customer service center in detail, although great changes have been made with the joint efforts of everyone, there are still many shortcomings and deficiencies waiting for us to plan and improve. First of all, there is still a big gap between companies and industries in terms of service quality and service awareness. Whether it is successful or not, we will continue to explore and try. A passionate and energetic team allows everyone in it to actively participate in the construction of this team with the support of the power of "sailing against the current, not advancing or retreating". I hope every colleague in the customer service team can keep a learning attitude and be more energetic, creative and calm in the customer service industry.

Annual Work Summary of Property Customer Service Department 4

In a blink of an eye, 20 years have passed in our busy work.

Looking back on 20 years, the customer service department of property management company can be said to be a year of further development and improvement of various governance performance. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. Through the efforts of all the customer service staff in the past year, the work of the customer service department has made great progress compared with the previous year, and various working systems have been continuously improved and implemented. The service concept of "customer first" has been deeply imprinted in the minds of every customer service staff.

Looking back on the customer service work in the past year, there are gains and losses. The customer service work in the past year is summarized as follows:

First, deepen the implementation of the company's rules and regulations and customer service system.

On the basis of the preliminary improvement of various rules and regulations in 20__, the focus of 20__ is to deepen the implementation, so that the customer service department can deepen its familiarity and understanding of property management according to the company's development. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department has also adjusted the relevant systems of customer service in time to better adapt to the new situation.

The second is to integrate theory with practice and actively carry out customer service training.

Use the regular meeting time of customer service department every Friday to strengthen the training of this part of the staff. The training work is based on the practical problems encountered in the work in the past week, so as to achieve the combination of theory and practice and make each customer service staff more familiar with the service concept.

Third, the daily maintenance processing

According to the workload statistics every weekend, it will receive more than a dozen various forms of repair reports. According to the different contents of the repair report, actively send workers to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

Four. _ Collection of district property fees

According to the charging index issued by the company at the beginning of the year, actively carry out the collection of property fees in _ _ and _ _ districts. Finally, with the support of the property manager, secretary and other parts, the charging index issued by the company was completed.

Verb (abbreviation of verb) collection of energy fee

_ _ District completed the quarterly work of water meter reading as scheduled, and at the same time completed the new task assigned by the company-the first water meter reading work in _ _ District.

Six, _ _ _ area bottom commercial rental.

We have worked out a lease plan for the bottom-level merchants, and introduced supermarket and pharmacy projects in the second half of the year.

Seven. Take back some buildings

The recovery of _ # and _ # was completed in _ month; At the same time, we have completed the repossession of some relocated buildings (units _ #- 1 and 2) in Area _.

Eight, organize fund-raising activities.

After learning the news of _ _ _ _ _, the leaders of the property company immediately decided to hold a fund-raising activity in the community to offer love to the people in the disaster area. This task is completed by the customer service department. After receiving the instruction, all the staff of the customer service department actively offered suggestions and finally successfully completed the fundraising activity.

Nine, during the festival, the park decoration and layout.

Actively complete the decoration and layout of the park during various festivals. This year, the company stepped up its efforts to decorate the park during Christmas (a festival that attracts young people's attention) and bought Christmas trees and various decorations in the community hall.

X. Owners' Symposium

On the eve of the Spring Festival, the annual owners' forum was organized. Invited owners spoke actively at the meeting, fully affirmed the service work of the property management company and put forward pertinent suggestions.

In short, on the basis of 20__ years' work, we are full of confidence and hope. In the new year, we firmly believe that as long as we work hard, actively explore and forge ahead, through our efforts, we will be able to complete all the work indicators issued by the company.

Annual Work Summary of Property Customer Service Department 5

20__ can be said to be a year of _ _ property growth and development, and we are constantly improving and perfecting various management mechanisms. Among them, the work of the property customer service department has been concerned and supported by the company leaders, and at the same time, it has also received great assistance from various brother departments. After a year's efforts by all the customer service staff, various work systems have been continuously improved and implemented. The concept of "service first, doing things with heart" is engraved in the hearts of every customer service staff. The new year has arrived. Looking back on the customer service work in the past year, there are gains and losses. The annual work is summarized as follows:

This year, among the _ employees in the customer service department, there are _ employees who have worked for less than half a year, and they are also fresh blood of the enterprise. After joining the company, they can master the workflow of the department in the shortest time and adapt to the post work as quickly as possible. The staff of customer service department earnestly study the post knowledge and answer the owner's questions in time. Every year, more than 10,000 calls are received, and customer service personnel visit many households of the owner and put in _ _ _ copies of various notices. By the end of 20__ _ _ and 20 _ _ _ _

Collection of property fees this year; At present, the collection date of property fees in 1, 2 and 3 phases is divided into four stages, which increases the difficulty of collecting property fees. Since _ _ _, the customer service department has called the owners who are in arrears with the property fees, asking them to pay the property fees by remittance, counter settlement, etc., and reminding the owners who are now living in the community who are maliciously in arrears with the property fees, stopping all services within a time limit and urging them to pay the property fees. In the process of urging the payment of property fees, although our customer service staff was attacked by the owner's incomprehension and language, the customer service staff could explain to the owner with a service-oriented working attitude. By the end of 65438+February, there were _ _ households that had paid property fees, accounting for _ _% of the total. This achievement is inseparable from the efforts of each of our customer service staff.

In order to ensure that the owners of the community can take the shuttle bus normally and prevent people outside the community from taking the bus and wasting the resources of the community, the customer service department standardized the issuance of the owners' bus cards, strictly checked the owner's information when issuing the cards, and limited each household to issue one card, checked the identity of the owners who recharged the car cards, and registered the lost replacement cards to control the outflow of the bus cards. In 20__ years, the main maintenance items reflected by the owner are common problems such as water seepage from the external wall, water seeping into the unfurnished house from the bay window, water leakage from the toilet sewer pipe, window locking, corridor lighting, elevator shutdown and so on. The customer service department has reflected the above problems in time, sent staff to solve them in time, and paid a return visit.

Although the overall work of this department has achieved good results, there are still some problems. In order to further do a good job in next year's work, the problems existing in this department are summarized as follows: the professional quality and service level of employees are low, mainly manifested in immature skills and methods to deal with problems, lack of experience in dealing with emergencies, and low professional quality in service. Problems are not handled in time and properly, and there is a lack of departmental coordination, follow-up and reporting in complaint handling, owner's opinions and suggestions, owner's help, etc.

Work plan and key points for 20__ _ _: In 20__ _ _, the key work of our department is to further raise the level of property fees by 65,438+0 to 5 percentage points on the basis of 20__ _ _. The department management is basically institutionalized, the sense of responsibility and service level of employees are significantly improved, various services are carried out in an orderly manner, the satisfaction rate of owners is improved, departmental training is strengthened, and the level of customer service business is improved, and all departments cooperate closely.

At the same time, I hope I can have the opportunity to study in a more mature community, master a better sense of service and improve my professional level. The new year has arrived. I hope everyone in our team will cherish the harmonious atmosphere, create more surprises and transcendence, give full play to the team spirit, take "no complaints from the owners, no regrets in service, no blind spots in management and no hidden dangers in projects" as the working goal, and all the customer service departments will face the new year with a fuller mental outlook and jointly write a brand-new and brilliant page for _ _ property management company.

Annual Work Summary of Property Customer Service Department 5 Related Articles:

★ 5 summaries of property customer service work.

★ 5 annual work summaries of Property Customer Service Department in 202 1.

★ Work Summary of Property Customer Service Staff in 2020: 5 articles

★ The summary of 2020 property customer service work is 5 short articles.

★ Latest 5 excellent templates for personal work summary of property customer service.

★ Five year-end summary reports of the customer service department of the property management company.

★ 5 model articles on year-end summary and work plan of property customer service department.

★ Four Summaries of Personal Work of Property Customer Service Department

★ Work summary of property customer service department: 4 essays are selected.

★ Four summaries of personal work of property customer service