Work Summary of Property Management Company in the First Half of 2023

Over time, I believe you have learned a lot, and we should also write a work summary seriously. Summing up experience is not only a very important reflection method, but also a very useful working method. Are you looking for a summary template? The following is a summary of the work of the property management company in the first half of 2023, please collect and share it with your friends!

In the first half of 2023, our work closely focused on the general policy of "planning and management, improving quality, sizing up the situation and keeping pace with the times" of the group company, always practicing the general goal of contributing to the construction and development of the group company, strengthening the internal management of the enterprise and cultivating the quality of employees, constantly innovating, striving to complete various tasks and achieving certain results.

I. Work completed

After we officially took over the real estate from xx people in January, we first sorted out many clues and quickly sorted out several important and urgent things. First of all, pay attention to management, improve efficiency and shape image. In the final analysis, the management of the community is to provide satisfactory services for the owners. And all this depends on the quality and ability of service providers. At work, we need not only a good attitude and service concept, but also professional management.

In this regard, the company has formulated a refined management system, clarified the process procedures, and made a good job of positioning the responsibilities, so that the property work can be carried out in an orderly manner. Secondly, strengthen personnel training, enhance service awareness and establish corporate image. We provide targeted training for employees' professional ethics, etiquette, manners and professional skills, so that on-the-job employees can quickly meet the service requirements. Excellent service has established a good image for the enterprise.

Renovation of existing problems in the community, facilities and equipment for maintenance of * * * system In order to completely change the owners' views on the property and completely solve some problems that have existed in the community for many years, after xx, with the strong support of the group company, we began to repair the * * * houses and facilities and equipment in xx community, and thoroughly rectify the environment. It has invested more than xx yuan to replace xx unit doors, clean up xx heating and water supply wells, repair and replace xx tube well valves inside and outside the building, detect and repair the roof leakage of xx households, replace xx household glass, repair the window frames of xx households, clean up xx sewage wells and septic tanks in the community, repair and widen the road surface for more than xx meters, and replace monitoring equipment in xx community. In addition to the above overall overhaul, we also received more than xx maintenance orders and paid a return visit to more than xx households. The owner's satisfaction rate reached more than xx%, and received xx complaints, which were successfully resolved through coordination.

In order to strengthen the company's internal management and better serve the owners, in 1 month, we collected the files needed and missing by the property management company from relevant departments and filed them one by one, and then conducted annual inspection on all kinds of procedures, which successfully passed the annual inspection required by relevant departments in advance. In order to further improve the environment of the community, with the support of the group company, we planted more than _ _ plants of juniper, decorated more than _ _ pots of flowers on the rockery and planted _ _ plants of flowers. At the same time, we weed and prune the flowers and trees we planted before, and after careful dressing, the community is completely new. Strengthen publicity, cooperate with urban management and community to complete the work of _ _ _ _, and property service is not only a rational behavior service, but also a humanistic ideological education and edification. While renovating the residential environment, it also publicized the concept of "creating a city", common sense of fire control, and code of conduct for owners. Publicize to the owner through the publicity column. We have successively displayed xx billboards in xx Street and posted xx advertisements about the participation of the whole people. Through these publicity, the quality of the owners and their awareness of "creating a city" have been greatly improved.

Cooperate with the group company to complete the preparation and aftermath of the commencement ceremony of xx-XX and XX areas. Except the personnel on duty, all other employees were sent to XX District, successfully completing the cleaning of the sales department and the layout of the venue, including inserting colorful flags and placing flowers, maintaining the order, safety and hygiene of the parking lot at the venue, and handling the aftermath of the venue. This activity, our team service skills have been exercised, and the team's own quality has also been well demonstrated.

Second, experience and shortcomings

In this half year's work, we realize that a good team can't do without the support of the superior departments, and a lot of our work can't do without the support and help of the group company. We will closely focus on the group company, strive to serve the later period of Jianxiang Real Estate, and strive to build a well-known brand for xx Real Estate. At the same time, we also realize that only by serving the community owners sincerely can the owners give us a good "word of mouth". We will continue to strive to improve the quality of service, and strive to make xx property a brand property, adding luster to the group company. Of course, there are also some shortcomings in our work in the past six months, such as: the service skills of employees are not skilled enough, the awareness of safety prevention is not strong enough, the internal management of enterprises is not scientific enough, and the overall quality of employees needs to be improved.

Three. Work plan for the second half of the year

Go all out to complete the takeover of the project in xx District. Cultivating the market, increasing advertising and establishing brand awareness have brought us unlimited development prospects. We should do a good job in market research, sum up the work experience in the first half of the year, pay a return visit to the owners, increase publicity and improve our corporate visibility. Do a good job of our return visit, especially the owner's repair report.

Timely, sincere and caring service will always be the main line of our work. Strengthen the internal management of xx projects and departments, strengthen the training and learning of employees, constantly learn professional knowledge, improve business level and improve their own quality; Constantly improve and standardize various management systems to lay a good foundation for the company's work. Cooperate with the group company to complete the early intervention work in xx area and do a good job in safety management. Safety is the eternal theme of enterprises. Adhere to the principle of putting prevention first, combining prevention with treatment, strengthening safety education, and implementing the principle of prevention and treatment by groups. Through safety education, we will constantly enhance the safety awareness and self-protection ability of the owners and employees of the community and create a safe and comfortable environment for the community. Combine the actual situation, consider the details, keep up with the pace of the group company, coordinate the relationship between internal and external departments, and solve problems for the group company.

In short, under the leadership of the group company, our property management company will focus on management, pay attention to training and innovate the service concept; Pay attention to the brand, expand the market and enhance the competitive strength; Attach importance to talents, create opportunities and expand development space; Vigorously develop the property market, unite as one, and create a brilliant xx property market.

Summary of the work of the property management company in the first half of 2023 2. Complete the preparation of the company's human resources rules and regulations.

(3) The Staffing Manual of the Project Department is completed.

(4) Complete the preparation of job descriptions for each post.

2. Further improve the performance appraisal scheme.

According to the detailed rules of performance appraisal, combined with the actual situation of the company, the assessment criteria are as follows: job objectives, job skills and corresponding salary. The third is the mistakes that are easy to appear in the post. The fourth is expected value. Summarize past experience, study and plan well, and strive for one step.

3. Continue to pay special attention to business training. Further optimize personnel, strengthen learning effect, and select more talents for the company.

4. Do a good job in the external service of the Human Resources Department, actively learn from successful enterprises, and strive for new breakthroughs this year.

5. Recruitment and selection of personnel have been further strengthened. Do a good job in talent reserve, and strive to recruit people with high academic qualifications, strong dedication and good mentality who can adapt to the long-term development of the company.

6. Further do a good job in employee salary investigation and deployment. In-depth research, so that the salary really plays an incentive role, timely understanding of market information and demand.

3. Summary of safety production of property management companies in the first half of 2023

Inspect the safety management and operation of fire fighting and elevators in the property management area of the whole region from time to time, and issue a rectification notice to the service property company within a time limit in view of the problems existing in some projects (such as non-operation of fire fighting facilities, lack of fire fighting equipment, accumulation of debris in emergency passages, etc.). ), and review on time, and inform the sub-district offices and relevant professional departments of the results of the review.

We will do our best to do a good job in the safety during the Spring Festival of 20xx and the National "Two Sessions", print xx posters prohibiting discharge, and post them on the main entrances and exits and bulletin boards of various communities, vigorously publicize the relevant policies prohibiting discharge of fireworks and firecrackers, and do a good job in guiding the prohibition of discharge. Organize personnel to patrol the community and check at night to ensure that the owners are safe, civilized and peaceful for the holidays.

On the basis of successfully completing the task of fire prevention in winter and spring, in the first half of the year, the fire brigade of the joint district organized two training courses for firefighters in property service enterprises, with the number of participants of ***xx, each for three days. The training contents mainly include: fire case analysis, basic knowledge of fire inspection in social units, principle of fire prevention equipment, physical training, initial fire fighting, etc., and achieved expected good results. In the next step, we will unite with the public security fire department of the district to guide the property enterprises to build micro fire stations in all property projects to improve the initial fire fighting capacity.

According to the requirements of provincial and municipal fire safety management, the "three centralized" management of electric vehicles has been strengthened, and the charging problems of electric vehicles in the corridors have been cleaned up by all communities and property service enterprises to eliminate the hidden dangers of charging safety in the corridors of electric vehicles. At the same time, the town office actively carried out the construction of centralized charging piles for electric vehicles, and Xindian Street and Wenshao Street introduced centralized charging facilities in their lives.

Successfully meet the inspection work of the provincial safety Committee, sort out and improve the xx safety production documents, and draft the xx safety production manuscript in xx. Do a good job in production safety inspection during the SCO summit in xx month, check xx hidden dangers in production safety, find xx hidden dangers to be rectified, and xx are being rectified.

Replenish flood control materials needed in rainy season to ensure safety in flood season; Completed the obstacle detection of public houses and found 2 power outages; Regularly check the use of old public houses to ensure that no major accidents occur during the flood season.

Actively organize and participate in the "Safety Production Consultation Day" in xx, and organize a number of property companies to carry out the "Seven Enters" into the community publicity activities of safety production in Huasheng Garden, Xindong and Jinyin Community, and explain to the owners the safety hazards and common sense brought by household fire and electricity.

property management

Constantly strive to upgrade files and improve service quality. Through the implementation of the "xx District Property Service Industry Code", the creation of civilized industries, the reasonable determination of residential star service standards and charging standards, special inspections, industry publicity and other activities, the quality of property services has been improved and the industry image has been established.

In the first half of this year, according to the requirements of the Municipal Bureau, the "three meetings" and "three openness" systems were improved. The template of "Three Openness" was issued in a unified way, and the "Three Openness" of property services projects in the whole region has been basically completed.

Carry out "bugs bunny Cup beautiful homeland" activities. Our bureau, together with the District Civilization Office, the Price Bureau and the Radio and Television Bureau, launched the Year of Property Service Standardization and the activity of "Tubage Cup beautiful homeland". The theme of this activity is the year of building property standards in provinces and cities, the goal is to create a beautiful home, and the purpose is to improve the level of property services. Four awards are awarded for advanced units, demonstration projects, advanced individuals and outstanding organizational units. Now Linzi TV station is broadcasting to the participating property enterprises and communities. Through the creation of activities, the service standardization development of the whole industry will be driven by the power of example.

Accelerate the establishment of a "four-in-one" community management system for community neighborhood committees, owners' committees and property service enterprises under the leadership of community party organizations, and organize street and property enterprises to go to xx, xx, xx and other places to learn from the advanced experience of "four-in-one" party building and comprehensively promote the "four-in-one" management system.

According to the work requirements of the Municipal Bureau and the actual situation in our district, xx million copies of "Evaluation Form of Owners' Satisfaction with Property Service Quality in xx City" were printed and distributed to community neighborhood committees through towns and streets, and service satisfaction was investigated by community grid members and neighborhood Committee staff. Summarize the situation before the end of July, analyze it in detail with the town office, formulate targeted rectification measures, and improve the satisfaction of the owners by improving the service quality.

Pilot the construction of smart communities and safe communities in several communities and communities. In addition to the "BOC e-Community" system developed by xx Bank, intelligent platforms and apps created by xx and other companies have also been put into use, providing a safe, comfortable and convenient modern intelligent living environment for community residents.

At present, xx Smart Community has docked with xx Street, xx Street and xx Street, and initially established a community wisdom management system for xx Community and xx Community, which will be popularized and applied when conditions are ripe.

The construction of xx community security community has begun to take shape, and its new face recognition, visitor system, multi-response and command center are second to none in the whole region and even the whole city.

Watch the activity of creating a "green community" according to the spirit of "Implementing Six Green Projects to Promote the Construction of Beautiful Ecological Linzi" by the Propaganda Department of the District Committee. By organizing the construction of "green family" and "green corridor", we will carry out publicity and practice activities such as "garbage sorting", "water and electricity saving" and "promoting the use of recycled paper", aiming at leading and cultivating the awareness of energy conservation and environmental protection of community owners and building a beautiful ecological home through green, environmental protection and energy-saving education.

Summary of the work of the property management company in the first half of 2023 4 Under the correct leadership of the general manager's office, the property management department adheres to the spirit of "pragmatic innovation, pioneering and enterprising" and emphasizes "deep service and advanced management", and all management work is carried out normally and orderly. Over the past six months, the property management department has been fully supported by all the brother departments, and with the joint efforts of all the staff of the property management department, it has further developed smoothly. Specifically,

First, the main work completed in the first half of the year:

(a) to strengthen the construction of public security team, establish a good image of public security team.

In the first half of this year, the property management department combined with the actual work of security guards, stressed the need to focus on "external image and internal quality", formulated an effective management system and code of conduct, and constantly summarized and improved it in actual operation, so that security work gradually embarked on a standardized and procedural development track. The arrest of security guard gfd, standardized operation and disciplined style have greatly improved the mental outlook of security guards. Secondly, we should strengthen military physical training. Starting from practice, gymnastics should be standardized and trained twice a week, which can not only exercise and enhance physical fitness, but also deter bad guys, boost morale and show the spirit of security. Thirdly, we should guide and improve the internal management of security guards' dormitory, require security guards to keep the dormitory clean, hygienic and unified, manage it according to paramilitary standards, and take effective measures to greatly reduce the disadvantages of water and electricity waste and equipment damage in the past.

(two) to strengthen greening, cleaning, mechanical and electrical work guidance.

1. It is required to operate according to the service standards for operators, and supervise relevant personnel to implement some measures such as irregular and random sampling on cleaning and greening, so as to make the cleaning and greening level of Provence reach a new level;

2. According to the current cleaning and greening operation procedures, put forward improvement suggestions and give guidance.

Make it more reasonable and standardized;

3. According to the actual situation, formulate relevant equipment operation management, operation flow and maintenance system, and standardize property equipment management.

Organize regular maintenance training for mechanical and electrical equipment and facilities, and put forward opinions on the establishment of maintenance account and standard records for mechanical and electrical equipment and facilities, so that mechanical and electrical personnel can better understand the post operation methods, effectively maintain the mechanical and electrical equipment and facilities of the former property, and ensure the normal operation of mechanical and electrical equipment.

(three) to carry out work training, improve the quality of the team.

In order to continuously improve the quality and working ability of employees, the property management department trains new employees and on-the-job employees in stages by strengthening the employee training plan. During the training, security guards, green chemicals, administrators and mechanical electricians were also organized to carry out post knowledge tests, which achieved good learning results. It has strengthened the construction of spiritual civilization and promoted the development of all work. Summary of property management work in the first half of 20xx.

1, Nanning Branch of xx Property Management Co., Ltd. was registered at the beginning of the year, and successfully won the bid to take over the property management of xx project.

Perfect the property management system, make the work of this department in an orderly way, and improve our management level.

2. Actively cooperate with real estate companies to carry out various active community cultures and real estate exhibition and promotion activities held at various stages.

3. Hold security drills, create a good external environment, fully highlight the new advantages of xx property management services, and do a lot of work in brand communication.

Second, the work plan

In the work plan for the second half of the year, the property management department took the first phase of house delivery as an opportunity to build a property management brand with xx characteristics from the aspects of full participation in quality management, comprehensive improvement of service level, standardization of the front and back links of property management, improvement of personnel supplementary resources, and business planning of property enterprises.

Looking back on the work in the first half of the year, we encountered many difficulties. In the face of these difficulties, we also show that we are not very predictable about emergencies and pay insufficient attention to details when dealing with specific affairs. In the second half of the year and in the future, the work requirements will be higher and more difficult, which puts new and higher requirements on our work. We must face up to the reality and admit the difficulties, but don't be afraid of them. Specifically, it is necessary to achieve "three innovations" and "two great improvements" and finally achieve "three satisfactions", namely: innovation in concept, innovation in work quality and innovation in work methods; Great improvement in work performance and self-image; Finally, satisfy the company leaders, satisfy the owners and satisfy the employees. In the future, we will conscientiously sum up experience and lessons, find reasons from ourselves, strengthen the construction of management team and staff team, continuously improve the management level and staff quality, and build the property management team into an excellent team with strong comprehensive ability and high management level.

In the first half of 2023, I worked in the property front desk for half a year and gained a lot. I just didn't expect half a year to pass so quickly, and it was over before I could react. The second half of the year also began slowly. In the first half of the year, I made a summary of my work for half a year.

First, be responsible for your work.

It is normal to work every day, and it is my responsibility to do a good job. I will finish the company's arrangement on time every day, and I will do my own thing according to my own ability. I won't rush forward, and I won't do anything harmful to the interests of the company. The company not only provides us with jobs, but also gives us a very good working environment. To this end, we must make the company pay back and make ourselves meaningful, instead of becoming a burden to the company and treating the work strictly. Always finish what you started, not impatient, not blind and not casual, and not responsible for yourself. The company gave me the position of front desk, because I believe I can make achievements in this position, win benefits for the company and win the recognition of customers. Our front desk has repeatedly represented the company's image and attitude to a certain extent. When communicating with customers, I always maintain a professional smile and professional ethics, do not take advantage of customers, and do nothing that harms their interests. Consider the problem from the customer's point of view and analyze the problem from different angles. Being responsible for others means being responsible for yourself and the company. I always follow this line and never touch him. These responsibilities are reflected in my daily work. I use my own efforts and sweat to do what I should do.

Second, keep pace with the times and always learn.

There is a lot of knowledge at the front desk, the times are progressing, and the job responsibilities will also change. Although our front desk will not change soon, I am always ready to seize the opportunity of learning at work, learn from customers, colleagues, customers' manners and skills, keep a heart of constant exploration and pursuit, work hard, always pay attention to relevant news and entertainment, and always make various preparations. It is said that the times are progressing, and we should also make progress together. The work at the front desk seems simple, but there is a lot of knowledge in it. Only by constantly improving, constantly going in, being positive, learning more, doing more and asking more questions. Don't be lazy, don't fool around, let yourself live a full and happy life. Every time I feel my progress at work, my heart is full of joy. Every success can make me more confident in myself and more willing to learn and arm myself, so that I can keep pace with the times and improve my ability at all times.

Third, shortcomings

Lack of work experience, not as handy as old employees. Facing customers who need help, they always feel timid, afraid to face the fear that they can't do well, lack understanding of themselves, have a sense of responsibility for their work, but often make some small mistakes. These shortcomings hinder my work, make my work not smooth and make people very angry. I already know these problems, and I will correct them. By constantly practicing and helping the work, I strive to do everything for myself. I am inexperienced, timid in learning, and exercise my courage. After doing my work well, I will check it carefully several times to ensure that I will not make mistakes.

I have gained a lot from my work in the first half of the year, and I have a clear goal plan for myself in the second half. I can feel my progress, and I will do better in my future work.