What are the respective responsibilities of residential property and owners?

After paying the property fee, many people think of finding a property to solve the problems in their later life, and think that all the problems encountered in living are the responsibility of the residential property. In fact, the property management company only undertakes the responsibilities within its service scope, some of which are the business of the developers and some of which are the business of the owners themselves. So what is the responsibility of the residential property? What are the responsibilities of developers and owners?

First, these things are the business of the property management company. What are the management services of the property management company? According to the "Property Management Regulations", property management is an activity in which the owners and property service enterprises repair, maintain and manage the houses, supporting facilities and related sites according to the property service contract, and maintain the environmental sanitation and related order in the property management area. That is, the realty service enterprise provides the owners with services with consistent quality and price according to the service items and service standards agreed in the realty service contract. In the owner's interior decoration, the property company serves and manages the owners who violate the rules by discouraging, stopping and reporting to relevant functional departments.

Second, these things are the business of developers. During the warranty period and problems that have not been repaired, such as cracks in the house, smoke leakage in the flue, water leakage on the wall or roof, waterproofing in the bathroom and kitchen, etc. It is the responsibility of the developer's subcontractor. Because many property companies are wholly-owned subsidiaries of developers, many owners put the problems that should be responsible by developers on the accounts of property companies and think that property management services are not in place. In fact, after the developer sells the house to the owner, the property right of the house belongs to the owner, not to the developer. Neither the property company established by the developer nor other property companies will bear the responsibility of the developer's subcontractor.

Three, these things are related departments to guide owners to convene owners' meetings, manage and supervise property management services, adjust property conflicts and disputes, solve cases of theft of owners' homes, and deal with illegal construction, illegal decoration of houses, and occupation of green spaces and roads by owners. These things are the functional departments of the government; Such as community, public security, urban management, housing management, environmental protection and other work areas, these things have the responsibility to cooperate and assist relevant departments.

Four, these things involve the business owners' home water supply, power supply, gas supply, heating, telephone, network, cable TV and other issues, which are solved by social public enterprises or operators, and do not belong to the scope of property management enterprises. "Property Management Regulations" clearly stipulates that "in the property management area, water supply, power supply, gas supply, heating, communication, cable TV and other units should charge the end users". At present, some enterprises such as urban water supply and power supply still charge according to the general table, and property companies collect and remit them according to the household table. At work, on the one hand, the property company can't bundle the water, electricity and gas fees with the property service fees; On the other hand, water supply, power supply and other enterprises have to pay a certain service fee to the property management company. Five, these things are the owner's own business. The door and window frames at home are broken, the water valve and faucet are broken, the power supply is short-circuited, the floating ball of the toilet box is not easy to use, and the indoor wall skin falls off. It is the owner's decision to repair or replace these parts for personal use. In the past, the ownership of the house was owned by the government or the property right unit, and these things were under the control of the government or the property right unit. Now the ownership of the house belongs to the owner, and things within the scope of ownership (excluding * * * parts and * * * facilities) should be managed by the owner himself. These things can also be entrusted to property management companies, but they do not belong to the scope of management services of property management companies, and belong to the scope of paid services. In addition, convening the owners' meeting, electing the owners' committee, hiring or dismissing the property company, signing the property entrustment service contract, and formulating the management regulations are also matters for all owners.

6. When will the property management fee be collected? 20111Article 54 of the Regulations on Property Management in Guizhou Province, which was promulgated and implemented with the approval of the provincial people's congress, stipulates that the property service fees incurred during the period from the early property service contract to the delivery of the house shall be borne by the construction unit. The property service fee incurred from the delivery date of the house to the termination date of the previous property service contract shall be borne by the buyer according to the property service fee standard agreed in the previous property service contract. If the house meets the delivery conditions and the buyer fails to accept the house within the time limit, the starting date of the property service fee stipulated in the preceding paragraph shall be calculated from the day after the construction unit urges the buyer to accept and deliver the house, and the property service fee shall be paid according to the agreement in the property service contract.

Seven. Obligations and rights that a property management company can perform For acts that damage the legitimate rights and interests of others, such as dumping garbage at will, discharging pollutants or noise, raising animals illegally, building illegally, and encroaching on passages, according to the provisions of the Property Law and the Property Management Regulations, a property management company should perform three obligations: informing, stopping and reporting. Obligation to inform: The realty service enterprise shall inform the owners through household registration books, bulletin boards, publicity materials, and signing letters of responsibility. What standards should this community follow and what actions will harm the interests of other owners.

(The above answers were published on 2015-11-04. Please refer to the actual purchase policy. )

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