Customer service responsibilities

Customer service responsibilities (7 selected articles)

In a progressive society, job responsibilities will be used in many places, and formulating job responsibilities will help improve internal competitiveness and work efficiency. I believe that many of my friends are very worried about making job responsibilities. The following are my carefully arranged customer service responsibilities (7 selected articles), hoping to help everyone.

Job responsibilities of customer service 1 1, daily operation management of customer service center, including communication with business households and coordination with internal departments;

2. Be familiar with the handover process of residential buildings, establish a complete file of business households, and maintain communication with business households;

3. Be responsible for the operator's calls and complaints, understand the workflow after after after-sales maintenance delivery, collect and master various records, record the repair application and service quality, and do a good job in return visit, tracking and inspection in time;

4, responsible for urging operators to pay property management fees and do a good job of collection statistics and analysis;

5. Handle the examination and approval of the decoration scheme of the business households, handle the handover procedures and check the illegal decoration;

6. Inspect the environmental sanitation, greening maintenance, facilities and equipment management and operation quality in the property management area, implement the public * * * management system in the property management area, and urge the operators to abide by it;

7, responsible for the public * * * area regular patrol, timely follow-up to deal with related issues;

Customer service job responsibilities 2 1. Pay attention to manners, gfd, and establish the concept of customer first.

2. Be familiar with the service rules and items related to shopping malls.

3. Perform duties in strict accordance with company regulations, without favoritism.

4. Be patient and treat customers well.

5. Accept the card application of units or individuals that meet the membership requirements.

6. Consultation and reception of members and customers

7. Handling and recording of customer complaints

8. Customers deposit/take away packages

9. Responsible for the distribution of promotional goods and gifts.

10. Store-wide broadcast service

Customer service job responsibilities 3 reception:

1, dealing with sales and after-sales problems and solving customer needs;

2, through the reception data analysis, formulate corresponding service plan, to provide customers with satisfactory after-sales service;

3. Collect customer information, classify after-sales customers and formulate corresponding treatment plans;

Refund:

1, Tmall background refund work, processing customer return refund request;

2. Deal with store activity return, return freight, etc.

3. Complete the comprehensive indicators of the store to ensure the ranking of the store in the whole industry;

Every day:

1, approval (check the setting of marketing activities to ensure that orders can be delivered in time on the day of approval, and reissue orders, lose parts and return parts through express delivery);

2. Comments (comments on the front 10 page of the store product, humanized reply, daily advertising evaluation of the store product, and bad reviews during telephone call back).

Responsibilities of customer service 4 1, handling daily service and managing affairs, accepting and following up major complaints from business owners, and being responsible to the property manager;

2 responsible for the inspection, rectification and tracking of buildings, public places and facilities within the jurisdiction;

3. Instruct subordinates to handle the check-in and decoration procedures of residential households;

4. Carry out the initial approval of the second renovation and supervise the renovation of the business households, and stop, persuade and urge the business households to rectify the illegal renovation;

5. Be responsible for the follow-up of the remaining problems of the project within the jurisdiction, and summarize and analyze the situation regularly.

Responsibilities of customer service work 5. Be responsible for the handling of customer's entry and decoration procedures, the reception, order arrangement, tracking and return visit of customer's shops and facilities, public facilities and other projects.

Responsible for handling customer complaints and daily customer contact, communication and coordination.

Third, according to the relevant data provided by the planning and finance department, announce the income and expenditure situation, promptly notify customers to collect and urge the relevant property rent and management fees.

4. Be responsible for internal administrative affairs and document management.

Five, under the guidance of the company's functional departments, to carry out various paid/free services.

Customer service job responsibilities 6 1. Mainly responsible for the after-sales problems of Tmall, JD.COM and other platforms, effective tracking, after-sales guidance and service.

2. Understand the rules of Tmall, JD.COM and other platforms, handle the after-sales problems initiated by customers at any time by means of Wangwang, knocking at the door and telephone, and properly handle and coordinate them.

3. Collect daily returns and records, follow up refunds in time, and summarize after-sales problems.

4. Docking logistics, monthly reconciliation with logistics.

Customer service job responsibilities 7 1, responsible for the management of cleaning, greening, public security, maintenance, reception, return visit and other services in the responsible area;

2. Responsible for issuing payment notices, urging the payment of property service fees, and posting various notices, circulars, publicity materials, etc.

3, responsible for receiving and handling the owner's consultation and complaints, and pay a regular visit;

4, responsible for the main body of the owner comes into play, decoration procedures;

5. Complete other tasks assigned by company leaders;

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