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Property management personnel training program

This training program is open, and every member of real estate companies, cleaning companies, logistics management and housekeeping companies needs to receive a certain degree of property management training. Strive to create a beautiful living and working environment and improve people's quality of life. This lecture puts forward a concise training system to help us establish a property management action mechanism based on global strategy.

Operation link 1: Make a practical training plan.

The staff training of property management should be combined with the recruitment plan, which is usually divided into three steps, namely, senior managers, senior technicians, technical backbones and ordinary employees.

Senior management personnel include deputy general manager, administrative secretary (or assistant manager), engineering manager, computer engineer, electromechanical engineer and financial controller. These people should usually be in place six months before delivery. Their preliminary work is responsible for setting up management companies, participating in equipment installation and trial operation, making management plans, and recruiting and training subordinate employees.

Technical backbones, including department managers, water and electricity technicians, computer operators, salesmen and cashiers, should be in place two months before delivery. Their preliminary task is to be familiar with the company's operation process and division of labor, and to be familiar with equipment operation.

Ordinary employees, including security guards, cleaners and gardeners, should be in place three weeks before delivery. Their preliminary tasks are to be familiar with the property situation, their jobs and actual combat exercises.

Point A: Senior Administrator Training Content

Property management concept

Manage the company's organizational structure and operating procedures

Property and equipment situation

Introduction of family information

Property transfer procedure

Property management policies and regulations and related legal knowledge

Explain public contracts, family codes, management rules and employee codes.

Emergency organization and command ability

Fire fighting, first aid knowledge and appliance use

Common sense of management and public relations

Point B: Technical backbone training content

Cultivation of sense of responsibility and honor

Manage the company's organizational structure and operating procedures

Property and equipment situation

Introduction of family information

Property transfer procedure

Property management policies and regulations and related legal knowledge

Explain public contracts, family codes, management rules and employee codes.

Emergency organization and command ability

Public relations knowledge and skills

Fire fighting, first aid knowledge and appliance use

Knowledge of equipment operation and maintenance

Use and maintenance of maintenance tools

Residents' complaint handling ability

Point C: Training content for ordinary employees

Cultivation of sense of responsibility and honor

Manage the company's organizational structure and operating procedures

Property and equipment situation

Introduction of family information

Property transfer procedure

Property management policies and regulations and related legal knowledge

Shellfish management rules and employees' compliance

Fire first aid knowledge and appliance use

Knowledge of equipment operation and maintenance

In order to make the property management work run normally from the beginning and mature gradually after the drought, we should also conduct many practical drills under the guidance of experts to correct mistakes in time.

Excerpt from the topic of property management training