Which department is the property most afraid to complain about 123 19?

2. 123 19 is the urban construction hotline. The hotline service covers urban planning, urban housing management, construction market, construction quality and safety supervision, city appearance, municipal administration, urban transportation, landscaping, scenic spots, water supply, gas supply, heating and other industries and social aspects. The workflow is as follows:

(1) For general information, citizens can obtain the required services, complaints and suggestions from the hotline center 123 19 by telephone, fax, internet, etc. The reception staff of the center can directly communicate with citizens according to the effective information stored in the center to solve the calls of citizens.

(2) For the information that needs to be further implemented, after the hotline center accesses the citizen-related information, according to the actual situation, after being processed by the service center, these information will be directly transmitted to the secondary network platform (including the competent department) of the relevant responsible unit and the relevant responsible unit or competent department through the hotline service network. Within the prescribed time limit, it will be solved by the secondary or tertiary network responsibility unit, and at the same time, it will be fed back to the hotline center through the hotline service network of the digital urban management call center system, and then the hotline service center will pay a return visit to the citizens to ensure that the service is in place.