Property service month activity plan

Introduction: High-quality service does not mean free service, but better service in exchange for the trust, understanding and support of the owners. The following is the activity plan of property service month that I arranged for you. I hope it works for you!

Part I: monthly activity plan of property service 1. Organizer: Property Management Center.

2. Participants: all departments and offices of the property management center and their staff.

Third, the theme of the event:? Serving teachers and students is the responsibility of the property owner, and satisfying teachers and students is the goal of the property owner? ; Strive to provide high-quality, convenient and fast property services for teachers and students.

Four. Activity time: May 20XX 10? 20XX June 10.

Verb (abbreviation of verb) activity launching ceremony location: the square in front of the science building of the school.

Activity arrangement of intransitive verbs: the whole activity is divided into: the launching ceremony of the activity and a series of activities carried out by each center; The specific arrangements are as follows:

1, launching ceremony:

The launching ceremony was hosted by the Central Office and assisted by the Ministry of Education. General manager Yang presided over the ceremony.

(1) Launching Ceremony Time: 9: 00 am on Tuesday, May 20XX 10.

(2) Agenda: The school leader (Liu Shuji or Vice President Zhu Weiguo) made a speech and announced? Property management quality service month series activities officially launched? ; General Manager Yang delivered a speech, announced the arrangement of activities and announced the service hotline of the center; Representatives of faculty and staff speak; Student representatives speak; Field service activities. Among them, the on-site service activities are divided into three levels: ① serving the teachers, students and employees of the whole school (time: May10-May 1 1, location: Yiyuan Square); ② Service for the students of the headquarters (time: May 17- 18, location: the square in front of the science building) ③ Service for the teachers, students and staff of the new campus (time: May 24-25,

Venue: Square in front of the Student Activity Center of the new campus).

(3) Participants in the launching ceremony:

Secretary Liu Ji, President Wang Jiayi, Vice President Zhu Weiguo, leaders of all members of the property management center, management cadres above the deputy director of each department and office of the center, representatives of teachers and students, etc.

(4) On-site service project settings:

* * * Set five contents:

A. Maintenance services such as solar energy and door locks. The Building Maintenance Department and the Comprehensive Service Department will provide on-site free maintenance (cleaning) and special property service consultation for solar energy, water facilities, small household appliances, gas appliance, drinking fountains and door locks.

B. Tree planting in Beishan: The Beishan Greening Management Office is responsible for arranging forest activities such as tree planting and forest fire prevention knowledge publicity for government officials and students (different from the special services in previous years);

C. Teaching service: The teaching service department provides special service activities for teachers and students, such as delivering boiled water, maintaining teaching facilities, general inspection and cleaning of office buildings, teaching buildings and apartments;

D. Campus environmental management and protection services: greening, beautification, purification, fragrance, booth renovation and advertisement cleaning of the campus environment;

E publicity and consultation: the office of the management center displays the property work in the form of distributing publicity materials, exhibition boards and on-site explanations;

(5) Site layout:

Led by the director of the central office, organize personnel from all departments to arrange the site. An arch was laid in front of the rostrum, and balloons were hung on both sides. Logo？ Launching ceremony of quality service month series activities of property management center? , the slogan of the balloon? Serving teachers and students is the responsibility of the property owner, and satisfying teachers and students is the goal of the property owner? ; The podium is decorated with a red carpet, and there are three rows of 40-seat benches under the stage.

The scene in front of the podium is arranged by the campus environmental management department, and all tables, chairs, audio equipment, power supply and wiring boards are handled and debugged by the teaching service. The Central Office and the Finance Department are responsible for the reception of guests, arched doors, signs, balloons and slogans, with Comrade Wang taking the lead.

(6) Relevant requirements and explanations:

1. On-site service activities last for 2 days at each point;

B my office arranges activities and personnel as required, and prepares promotional materials, exhibition boards, maintenance equipment and some maintenance items in advance;

C. Make all preparations before 5: 00 pm the day before the event, and the relevant leaders of the center will accept them;

D each department and office shall arrange personnel to properly keep and guard related articles, equipment and facilities; E, require all service personnel to dress according to the department;

f，in？ Quality service month? During the activity, each department made three special services in combination with the actual work, and each employee completed three specific service tasks.

Part II: Activity Plan of Property Service Month I. Activity Time

20xx 1 65438+1October1to 20xx165438+1October 30th.

Second, organize and lead.

Set up XX company? Service quality improvement month? The activity leading group is headed by General Manager XX, with Deputy General Manager XX as the deputy team leader, and the heads and personnel of each unit of the company's quality management department as the team members. All units shall formulate implementation plans and organize their own units to implement them? Service quality improvement month? Activities.

Three. moving target

Through development? Service quality improvement month? Activities, improve the level of service standardization and refinement, enhance employees' service awareness, and gradually solve outstanding problems in vehicle parking management, sign maintenance, facilities and equipment maintenance, XXXXX and so on. , to ensure that the service quality is significantly improved, and further improve the satisfaction of the owners (users) to the company.

Four. Activity content

(a) to strengthen business learning, improve the quality of employees and service awareness. Each unit carefully organizes employees to study the property management policies and regulations in their respective regions (such as the Regulations on Property Management in Shenzhen Special Zone and the Regulations on the Management of Special Maintenance Funds in Shenzhen) and the Post Service Standard Manual of XX Company, and seriously trains employees on personnel quality.

(two) the implementation of the management system, clear job responsibilities. All units should conscientiously implement the company's management systems and service standards, and organize training. Various management systems

They should be hung on the wall to be neat, uniform and eye-catching. Job responsibilities are the basis for standardizing employees' behavior, and all units should make employees memorize work tasks, work standards, supervision and inspection, rewards and punishments, and responsibility operation procedures through training.

(3) Improve the file management system. Doing a good job in archives management is an important content to realize standardized management. File management mainly includes: public system data, community construction data, owner file data, daily work records, etc. , and the information should be complete, classified storage, clear registration, the person in charge.

(4) standardize employees' gfd. In order to show the good mental outlook of our employees, we must require employees to dress in strict accordance with company regulations during working hours, and employees' work clothes and badges should be replaced and replenished in time if they are damaged. Unified requirements should also be put forward for the work clothes of the outsourcing party, so as to be clean and tidy.

(5) Strengthen daily property services. 1, strengthen sanitation and cleaning. Strengthen the cleaning service of the community, ensure that there is no exposed garbage in the community, and there is no sanitary corner in the daily garbage removal, and always keep the community beautiful and clean. 2. Strengthen order maintenance. Give full play to the role of intelligent systems such as monitoring, improve the technical defense ability of the community, especially strengthen the maintenance of intelligent facilities such as monitoring, and ensure its normal operation. Strengthen the patrol of order maintenance personnel, avoid patrol dead corners, and improve safety precautions. Specially manage vehicles, standardize the parking position of vehicles, and ensure the safe and orderly parking of vehicles. 3. Strengthen the maintenance of landscaping. Do a good job in community greening maintenance management in time to ensure that green seedlings grow vigorously and have beautiful shapes. 4. Strengthen the maintenance and management of facilities and equipment used in residential areas. * * * Use special personnel to repair and maintain facilities and equipment, regularly check the operation of facilities and equipment and establish inspection records, timely repair when problems are found, and maintain facilities and equipment on time to ensure that the facilities and equipment in the community are always in good operation.

(6) Strengthen the supervision of outsourcing services. Focus on inspection of service quality, personnel etiquette, tools and materials, etc. And put forward rectification requirements for the phenomenon that does not meet the requirements. If the supplier fails to rectify or implement the terms of the contract as required, it will be punished according to the punishment standard in the annex to the contract. Evaluate the external contractors regularly, including the problems reflected by various inspections, the serious problems of suppliers and their improvement, the opinions of the owners, the service quality comparison of various service providers, spot checks, existing problems, etc.

(seven) put an end to illegal activities such as occupying public green space and unauthorized construction. It is forbidden to trample on or occupy green space, damage trees and gardens, occupy passages and other venues, and build illegal buildings without authorization in the property service area; If violations of laws, regulations and rules are found, they should be stopped in time and reported to the relevant administrative departments to ensure a clean and harmonious community environment.

(eight) actively accept complaints from owners and strengthen communication between business households. Each unit records the problems according to the Complaint Handling Record Form and pays a return visit to 100% of the complaints. A return visit can be conducted by talking with users, on-site inspection and inspection. Realize? Owner reception day? The system improves the service mode and expands the communication channels. Listen to the real opinions of the owners extensively and effectively solve the problems reflected by the owners.

(9) The service work is transparent to the owner. Regularly publicize the contents and standards of property services, the objectives and achievements of phased work, the development of community cultural activities, the collection and use of property management fees, and the collection and use of special maintenance funds. , comprehensively enhance the owners' perception of property services. Especially? Service quality improvement month? Compare photos before and after the activity, such as doorposts, vehicles, environment, greening, elevators, etc. Let the owner see the effect of the activity intuitively.

(10) execution? Four zeros? Activities. No vehicles were lost or stolen, no complaints, no accidents, no major contradictions and disputes.

Verb (abbreviation of verb) method steps

? Service quality improvement month? Activities are mainly divided into three stages:

(1) Deployment publicity stage (20XX 165438+ 10/0/0/0/5/0).

According to the actual situation, each unit carefully formulates the activity implementation plan, deploys the activity arrangement, clarifies the division of responsibilities, implements the work responsibilities and puts forward the work requirements. At the same time? Service quality improvement month? Activities of publicity and mobilization, vigorously promote through various publicity methods, collect, sort out and analyze the opinions and suggestions of the owners on improving service quality.

(2) Organization implementation stage (20XX165438+1October 6-165438+1October 25)

All units carefully control the industry management laws and regulations, normative documents, system documents and property service contracts. , and self-check their own service work, and at the same time combine the opinions and suggestions put forward by the owner to rectify the existing problems. On the original basis, improve the level of standardization and refinement of services to ensure that the quality of services has been significantly improved.

(III) During the summary and consolidation stage (20xx165438+1October 26th-165438+1October 30th), all units held working meetings. Service quality improvement month? Analyze and summarize the activities, consolidate the results of the activities, actively promote the application of good experiences and practices, strengthen the construction of relevant systems and the collection, summary and release of service quality information, and establish a long-term mechanism to improve the quality of community services.

Work requirements of intransitive verbs

(a) unified thinking, to ensure the effectiveness of activities. All units should fully understand the significance of carrying out service quality month activities. Intensify work, change service attitude and implement work measures, so that owners can truly feel the new atmosphere and new feelings brought by civilized and high-quality service.

(2) Strengthen leadership and make careful planning and deployment. All units should attach great importance to it? Quality improvement month? The organization of activities must be personally grasped by the person in charge of the unit, and the specific activity plan must be formulated, deployed and implemented in combination with the actual situation of the unit.

(three) the division of responsibilities, layers of responsibility. All units should combine the actual situation, according to the overall objectives and activities, and according to the division of responsibilities. Service quality improvement month? Every work content of the activity is implemented by the team and decomposed into individuals. Fully mobilize the enthusiasm of all kinds of personnel at all levels, and implement tasks in stages and by objectives.

(4) Strengthen supervision and pay attention to rectification and improvement. The quality management department of the company will organize centralized supervision in June 5438+February, issue supervision notices for existing problems, put forward rectification requirements, and take the inspection as the main basis for evaluating the first tree at the end of the year. All units should also organize supervision activities, carefully rectify problems, sum up experience and set an example.

(5) Make a summary and submit the information in time. During the activity, each unit will give feedback to the Quality Management Department in the form of words for other units to learn from. Will 65438+20XX be before February 3rd? Service quality improvement month? The activity summary and related pictures should be submitted to the quality management department of the company.

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