It is urgent for the property safety supervisor to report on his work.

In the first half of the year, under the overall guidance of the General Affairs Department, closely surrounding the core work of the Security Department system, we insisted on strengthening the team execution requirements, highlighting the work priorities, improving the team service quality, innovating ideas, and striving to build a "learning team with characteristics", which made positive contributions to the completion of various tasks assigned by the company and departments.

First, complete the main task.

1, improve the safety working mechanism and improve the safety prevention ability.

The core of safety management is to implement the responsibility mission. In the first half of the year, there were major accidents 1 in the security department, and 2 incidents of ball theft by outsiders were uncovered. 4.5 The occurrence of burglary is a major mistake in the security department's estimation, analysis and self-judgment of the surrounding public security situation. This incident has played a great educational significance and far-reaching influence on the self-reflection of the security department in the security work. As a watershed of comprehensive improvement of security management, with the personal guidance and help of Director Dong and Director Ye, the Security Department actively took a number of measures to make up for the loopholes in security work, hoping to break the bottleneck of team security management through improvement.

1), adhere to the established policy of safety management and adjust the layout of the center of gravity.

In the first half of the year, the security department continued to implement the policy of "focusing on ensuring key security precautions, consolidating the security around venues, effectively blocking entrances and exits, and strengthening joint defense at various posts". Overall prevention and control policy. To a certain extent, it has promoted the improvement of safety management ability and theoretical progress of the security department; 4.5 After the incident, it was found that the security department had limitations in layout prevention and control, early warning control, and safety concept of safety management. Therefore, at the team 4.5 case summary meeting, the importance of regional joint defense was once again clarified in view of the security tasks with wide jurisdiction and large difficulty coefficient of the stadium security department, and it was started to be improved in many tasks. Taking the signing of the safety responsibility letter of the security department in April as an opportunity, we should unify our thinking, proceed from the root cause and rely on the team-centered security pillar.

Starting from the 4.5 incident, the team improved the following problems in the first half of the year.

1) Establish staffing; Reasonably arrange posts, further clarify responsibilities, create a safe, comfortable and harmonious consumption environment for guests, further relieve the duty pressure of the No.3 post on the golf course, and ensure the absolute safety of golfers' vehicles. After research by the team, it is decided to add a parking patrol post (the main area is the company parking lot and main road area) to ensure that players patrol from 8: 00 am to 5: 00 pm, carefully check the players' vehicles, and make a detailed registration record of vehicles with scratches and scratches, idle people near the parking space, and no license plate, so as to form a mutual echo with the stadium registration post and confirm and track suspicious vehicles and personnel in time. During the period from April to June, the Security Department monitored the construction status of the expansion project of the clubhouse around the clock, and a series of potential safety hazards found during the period were rectified in a timely manner; Judging from the effect of the implementation at this stage, the safety guarantee during business peak hours has been basically realized, the team members' sense of responsibility has been strengthened, and post training has been improved, which has played a certain role in promoting regional joint defense.

2) Improve the collection of safety information and data. As an important part of safety work, information plays an important role in mastering the dynamics, monitoring and decision-making of safety work in the whole company. There are still some gaps in the improvement of the information records of the original security department. We use the means of routine inspection and notification by team members, patrol review by foreman, routine inspection by team leader and supervisor, and regular safety inspection every month to register the patrol situation of each part, summarize the daily situation in the area, and register the shifts.

Records reflect that a relatively complete set of safety information data link has been established; It provides a solid foundation for other safety rectification requirements.

3) Improve the interest of safety information; In the past, members of the security department did not grasp the security situation of the whole company in time. While perfecting the detailed records of the players, the Security Department requires the players on the job to master and understand the dynamic information of safety during the notification process, and distinguish the joint handling methods of posts during daily notification and emergency notification. In order to make up for the broken chain of handover information, we ask the foreman to briefly convey the safety inspection of the previous shift before the shift, so that the players on the job can know the situation in time and carry out their work to avoid the phenomenon that the players are unaware when they take up their posts. Through the above guarantees, the security department has further strengthened the action tone of "fast, accurate and stable" in the tracking and confirmation work, and established the first network of rapid information response and security prevention through the above measures.

2) Formulate the systematic scheme of safety early warning mechanism.

To establish the guarantee of quick action, it is necessary to have a sound system as the basis, and according to the development needs of the safety work of the company and the security department, improve the business ability of emergency handling of the security department and all departments of the company, and prevent and reduce the losses caused by emergencies to the maximum extent. In May, the Security Department successively formulated Standard Procedures for Company's Safety Early Warning Mechanism Plan, Emergency Plan of the Security Department, Safety Information Reporting System, Emergency Plan Update-Emergency Plan for Theft and Robbery of Parking Lot Articles, Emergency Plan for Typhoon and Thunderstorm, and Emergency Plan for Water Cut and Power Cut (Article ***5). In the next step, based on the early warning plan, we will gradually implement the drills of the above systems and processes, so as to control and grasp the time nodes in advance and prepare for the establishment of the rapid response team in the second half of the year.

3) Strengthen safety inspection to ensure timely feedback and tracking in place.

The Security Department always adheres to the routine inspection work, feeds back the rectification contents to relevant departments in time, and adopts the principle of no rectification, no requirements and tracking in place. From the analysis of the feedback solutions, all departments have taken timely and effective measures to implement the rectification, which has been significantly improved on the basis of last year.

Adhering to monthly inspection and quarterly inspection activities is one of the important means to eliminate potential safety hazards in time. In this year's spring safety inspection and inspection before May Day, the Security Department put forward safety hazard rectification projects for key parts such as No.4 fairway, triangle periphery, 15 # and 16 # outer river course, and fed back to relevant departments, and the rectification has been completed one after another. During the irregular safety law enforcement inspection, the Security Department strengthened the safety supervision on the management of the decoration construction team of the expansion project of the residential area and the clubhouse, investigated and dealt with illegal acts such as disorderly wiring and illegal operation during the construction, and required them to make rectification within a time limit through rectification matters.

4) Establish a fire safety team and implement the fire safety responsibility system.

On May 25th, the Security Department organized a company-wide fire safety management meeting, which officially started the formation of the company's fire safety team. Under the guidance of the newly formulated company's fire manual, this meeting clearly established and improved a long-term fire management system, combined fire safety work with usual management supervision, organically combined professional, legal and ideological education with industry and supervision, strictly controlled the access system for the use of open flames in construction, and combined with the cultivation and training of safety awareness in various departments.

At present, the difficulty of fire control work is that employees' safety awareness is weak and it takes a long time to transform their ideas; The person in charge of fire control needs to invest considerable energy in this respect, and can initially adjust and rectify the hidden dangers of the department. At this meeting, in view of the weak links of fire management, the fire work plan for the second half of the year was put forward:

1) From June to August, the Human Resources Department organized staged safety training for employees throughout the company, aiming at self-help and protection of employees in the department.

Fire fighting and other basic knowledge began.

2) It is planned to organize a fire-fighting knowledge contest in the whole company on June 5438+ 10 to understand the fire-fighting safety knowledge of employees.

3) In June, 165438+ 10, the security department will host and publish the first issue of Fire Safety Weekly. At the same time, the company's leaders will evaluate and spot check the structure of the fire brigade and the mastery of relevant fire safety knowledge.

4) At the same time, strengthen communication and contact with relevant local security departments, and plan to invite professionals such as Qingpu Fire Department to give lectures and training.

5) Improve the fire control system and implementation, and plan to carry out regular fire control safety inspection of the whole company and the whole range at the end of August, when the deputy team leader needs to cooperate and coordinate vigorously.

6) Work with the Human Resources Department as soon as possible to formulate a unified inspection schedule and distribute it (completed in August).

Second, strengthen performance management and enforcement:

1, "Daily Details Assessment" is the basis of the daily work assessment of the Security Department. In April, the Security Department revised and adjusted some assessment contents. On the basis of soliciting the opinions of the foreman and the team members, we stipulated the illegal operation involving the routine of the team members, which curbed the momentum of the violation of the duties of the team members to a certain extent; Obviously reduce the operation error rate.

2, the establishment of team competition mechanism, the implementation of team single data index assessment. In order to establish the consciousness of team competition, improve work enthusiasm and implement unity, the Security Department conducted a single index assessment in April, combined with the routine work items of the team, and ranked the team according to the comprehensive evaluation of quality inspection assessment and the implementation of planned tasks before 10 every month. Through this measure, there is a healthy competition between teams, which plays a positive role in the balanced control of team development and the improvement of team management.

3. In May, the Security Department revised the post performance appraisal of doorposts, patrol posts and clubs according to the staffing characteristics of designated posts. In view of the fact that the original assessment content can not correctly reflect the job responsibilities, the Security Department focused on the assessment of job responsibilities and skills, which provided an inspection basis for the Security Department to strengthen its business skills. At present, the evaluation is still in the probation period, and it will take some time to observe the promotion of the works. In terms of evaluation, it is necessary to strengthen the supervision and training of job skills.

4. Interactive performance exchange platform. The security department insists on communicating with the team and players after the monthly performance evaluation, and the security department makes corrections according to the related shortcomings of the performance evaluation and helps improve the performance.

Third, the theme month has a clear plan and achieved good results.

1 and1-in February, the security department decided that the theme was Safety Month, and the whole team mainly completed the security work before the Spring Festival, which was successfully completed.

In February and March, during the ideological education month, the security department organized the theme activity of "Attitude is everything" for all players to guide them in view of the unfavorable factors such as the change of players' thinking and the large turnover of players after the holiday. The activity includes three processes: each team sends members to participate in the "attitude determines success or failure" speech contest; Hold a forum (team) to discuss work attitude and exchange life experiences of individual team members (whispers); Attitude determines success or failure. Each team member provides a learning experience, and excellent articles provide briefings and publicity. (Four briefing articles and 1 study manuscript were provided in the first half of the year) Through this activity, I hope that the team members can correct their life choices in their work and life.

In March and April, security sector training months were held. As the routine training of the Security Department, we pay more attention to the training of business skills. We hope that team members can not only master basic business skills, but also improve new safety expertise. The newly-added courses are as follows: case training, on-the-job training of security department, patrol business training, on-site protection business, security monitoring system of intelligent residential quarters, safety training, etc. 13 class hours, with 320 participants. In the same period, the security department held spring training, which lasted nearly 18 class hours, and the number of participants reached 300. During this period, we strengthened the physical exercise of the team members, used the opportunity in the morning to simulate the job operation and optimize the standards of the one-stop service of the Security Department, and combined with the way of "entertaining through education" to drive everyone with meaningful training.

Improve interest in knowledge. In order to cultivate the team members' self-study ability and save everyone's spare time, the security department must master the relevant courses taught by the foreman by itself, and issue the rules and regulations, optimization standards and cases of the security department for self-study; Through the combination of various training methods, I hope to be consistent with the proposed goals, so that the application of theory can be transformed into the improvement of team work quality.

In the first half of the year, the security department was in a period of high staff turnover (18). Faced with the loss of old players, the professional quality of new players is not too difficult. We combine values, professional characteristics, psychological quality, professionalism, military physical fitness, post movements, emergency procedures (emergencies) and other subjects for training. At the same time, relying on the backbone of the team, we will play the role of "passing, helping and leading", encourage new players to learn and master business skills as soon as possible, and work hard without asking for anything in return, so that new players can complete their role transformation in the shortest time and participate in the work of the security department as soon as possible.

In April, May and June, the service value of the security department increased by 1 month; Understand the core values of service, understand the importance of the security department in the implementation of service work, and put it into practice in the post. Changing the dilemma of players' passive service is the main purpose of our theme of this event. The work contents are as follows:

1) The whole team carries out service project improvement activities; The purpose is to provide better service value and discuss the linkage and service consciousness with the service work of the sales department. At the beginning of May, the security department made a service questionnaire and conducted a sample survey. During the period, the team members put forward many constructive suggestions. By reviewing the relevant contents and arranging each group to carry out feasibility study, the following problems are finally reached in the implementation of duty posts, such as excessive salute repetition; Adjustment and inquiry about the action of 2 # off-duty parking post; Suggestions on the language of receiving guests (mainly simple English conversation); The question of whether taxis salute has been adjusted. From the investigation results, the team members can basically grasp the new requirements, but some still have the phenomenon of inflexible job application. We will further request in the second half of the year to incorporate the adjusted regulations into the long-term implementation of the system.

2) Consolidate "one-stop" service training. In order to further enhance the service value of each department and promote the shaping of a good service image, according to the instructions of the company and the board of directors, the security department will comprehensively carry out the "one-stop" service process practice training of "entertaining through education" according to the contents of this month's work plan, deepen the understanding and practical operation of the "one-stop" service operation, and complete the target progress through the following steps (completed before June 20). On June 20th, all the players gathered for training-one-stop service content and demonstration.

Fourth, work in groups, serve the whole team and promote the improvement of team work.

According to the changes in the new situation, the Security Department set up a new group-the Disciplinary Inspection Committee in March this year to strengthen the sense of discipline and tackle the root cause of management. Educating and guiding team members' correct concept of discipline should start from the foundation. It is a supporter of strong management (considering the participation of players who have no sense of discipline), and the jury will establish a series of measures to directly communicate, report, investigate and evaluate the players who violate the discipline; Announce the case to the whole team in time. During the trial, Liu heard the members' appeal against disciplinary action. Starting from the maintenance of the reward and punishment system of the Ministry of Security, the two sides explained and investigated the situation and successfully rejected the appeal, which can be used for reference by the disciplinary team members.

In April, we adjusted the decision to merge the functions of the quality inspection team and the sanitation team. As a grass-roots organization, the Ministry of Security has always used its inspection data as an indicator to reflect the problems existing in the Ministry of Security and play a supervisory role. Although there are some problems in the work of the inspection team at present, the security department will always adhere to the development of the team's work and put forward requirements and improvements in the next step.

Health management, generally speaking, the overall health status of the company has maintained a good operation, and all departments have increased their efforts and attention to health rectification. In management, the security department requires team members to patrol.

Report the problem of unclean hygiene in time, and the foreman will conduct a comprehensive health inspection of the whole stadium many times and once, and make detailed records. Through the combination of daily health inspection, chief inspector and joint inspection, timely feedback and rectification of dirty, chaotic and poor problems.

In May, the General Affairs Department and the Ministry of Safety conducted an employee satisfaction survey on the company's environmental sanitation, and made sincere suggestions to all the departments surveyed. The security department will rectify several sexual problems such as the odor of toilets and parking lots in the next stage of work.

In the second half of the year, the safety department will pay attention to the combination of energy saving and sanitation, and evaluate the energy saving department through certain data analysis, reflecting the shortcomings that the company needs to improve and improve at present.

Verb (abbreviation of verb) improves and perfects the system day by day;

1. Establish and improve the rules and regulations of the security department, and modify and formulate some small chapters one by one without changing the general principles of security work. In view of the nonstandard use of walkie-talkies, flashlights and other functional facilities and equipment by members of the security department on duty, we have successively formulated the Regulations on the Use and Compensation of walkie-talkies, the Regulations on the Use and Compensation of Public Goods and Some Responsibilities of Security Posts.

2. Adhere to the system of regular safety meetings, and hold regular foreman meetings every month 1 day,1day and 20/day, sum up the work for one week, and correct the problems in time when found. The Security Department requires each team to hold two team meetings, the main content of which is to summarize and discuss the theme month activities of the Security Department, so as to form a good situation of mutual contact and joint management of the Security Department.

In April this year, the Security Department solicited proposals from the workers' congress, and * * * received 34 suggestions. For some matters involving the immediate interests of team members, such as monthly meals, night shift allowance, safety issues, etc., the Security Department will give feedback as much as possible and try its best to solve the concerns of team members (complete 15).

Six, actively carry out other work:

1. Take an active part in various activities organized by the company, such as the Spring Festival Gala in February. In April, under the overall arrangement of the General Affairs Department, the Security Department organized an outreach training involving sales department, finance department, field department, Dong Ban, general manager's office and other departments, with more than 80 trainees. This activity has won the recognition of employees and department leaders.

2. At the initiative of Director Ye, the Security Department organized a "love donation activity" and established a reading room for the staff dormitory. Although the collection of books is limited, and most of them are old books, it provides a reading channel for team members, opens a road to the temple of knowledge and enriches the amateur cultural life of employees.

3. The tradition of serving and contributing to the company has been further developed. In the first half of the year, the Security Department organized more than 200 person-times of voluntary labor, which made positive contributions to the relocation of the club expansion project, the relocation of the human resources department, and the pavement cleaning of the original plot.

Second, the existing problems

1, the idea of safety management is not open enough, and there is a lack of effective system planning in the work. The safety linkage system proposed in the first half of the year has not really formed combat effectiveness; At the same time, the security department needs to further strengthen safety supervision and collection of safety information, and gradually strengthen the formation and improvement of safety data. (Make it truly become the data linkage between individuals and teams, the interaction between teams, and the whole team gradually forms a secure data network connection).

2. The security department has a low awareness of vigilance and prevention. Moreover, this wrong main line has affected the work to some extent. For example, some team members are always "platitudes" when inspecting important areas, repeatedly mentioning some frequent problems, and not carefully looking for some hidden security risks, thus nipping them in the bud. Four people? 5. Although the golf car theft itself has its own suddenness and many uncertain factors, it reveals from another aspect that the security department has some minor problems in information control, work details, management methods, work flow and guidance to varying degrees.

3. Although some achievements have been made in sanitation management, it is far from being formed in team members and employees.

It is a good habit to care for the environment and pay attention to hygiene. For example, some members of the stadium patrol post fail to supervise the health of various areas, especially the section from the bridgehead to the property gate is the only place for golfers, followed by the surrounding area of the departure platform, which is messy and messy. To some extent, the health situation reflects the gap between the company's overall spirit and service concept.

4. The flexibility and initiative of the service are not very strong. Although there is a certain sense of service, expressed in body language, the communication work required by the security department for a long time failed to achieve the expected goal. For example, when providing parking service for guests, the parking space in the clubhouse is full, and the team members can't explain to the guests in time to park their cars in the parking lot. Because of subjective imprisonment, the security linkage work is passive. For example, the weekend is the peak of playing, and providing fast and efficient parking service for golfers is also an important part of our quality service for golfers. Even if the parking lot is limited, as long as we do a good job in advance, guide the guests to park in a reasonable position in time, and reach an understanding with the sales department to ensure that every caddy can get on the caddy car in time and enjoy quality service when he is away from the club.

5. The training of new players is not timely and not in place. Due to the uncertainty of player flow and the dispersion of recruitment, the induction training of new players is mainly driven and guided by the foreman and the old players, which leads to the lack of systematic training, and new players fail to understand many business skills that need to be mastered. In order to solve this problem, the security department will start to formulate the required subjects in the self-study training materials for new players in the second half of the year. Through the combination of this teaching material and employment practice, they are guaranteed to take up their posts as soon as possible.

6. There is no denying that the work of the quality inspection team has a great influence on the team's promotion, but there are structural contradictions inside, the team members' tasks are not completed in time, and the inspection methods and inspections have not achieved the expected goals. The motivation for some team members to disagree has increased. In the second half of the year, the security department will further examine the contradictions in team work, analyze and adjust them, so as to make them develop healthily and carry out their work smoothly.

7. Under the authorization of some teams and groups, there are quality deviations in discipline and work, inconsistent implementation, and the invisible phenomenon of comparing with each other, and the healthy competition situation cannot be balanced for a long time. The foreman is the backbone of the team, and the management and training of the foreman is the basis for the long-term and stable development of the team. In the first half of the year, we had a big problem in the training of foreman. The team members paid too much attention to the education of the team members, which caused some disconnection. In the second half of the year, while properly authorizing the team, we will vigorously promote the professional training and quality training of the foreman and the backbone of the team, and strive to promote the steady development of the team members with the foreman and the backbone.

8. There are still differences between teams and groups in implementing the unification of optimization standards, which need to be strengthened and consolidated in the requirements of post standards persistence.

Under the guidance of the company's brand policy of "honor, superiority and self-confidence", we will continue to explore the road of reform suitable for the development of the security department, establish and improve various rules and regulations of the security department, increase implementation, make all work develop towards the goal of health, stability and harmony, improve service quality, complete security tasks, maintain the company's image, and strive to make due contributions to the company's further success this year.