Can I get a refund if I pay the heating fee?

If you pay the heating fee, but the heating is not hot, so that the room temperature can not reach the specified temperature, you can ask the heating company to refund the heating fee, and the heating fee is calculated according to the number of days that fail to meet the standard.

Taking Linyi as an example, according to Article 32 of Linyi Heating Regulations? After determination, the indoor temperature is not up to the specified standard, which belongs to the heating enterprise, and the heating enterprise shall take corrective measures to retest. The number of days before the heating temperature reaches the standard is the number of days when the room temperature is unqualified. Heating enterprises shall refund heating fees to users in accordance with the following standards:

(1) If the room temperature is higher than or equal to 16 degrees Celsius and lower than 18 degrees Celsius, 20% of the daily heating fee will be refunded;

(2) If the room temperature is higher than or equal to 14 degrees Celsius and lower than 16 degrees Celsius, 50% of the daily heating fee will be refunded;

(3) If the room temperature is lower than 14 degrees Celsius, the daily heating fee will be refunded at 100%.

After re-testing, if the user's room temperature is still not up to standard, the fee will be refunded according to the standard of the lowest temperature in the measured temperature. The refund amount is calculated according to the following formula: refund amount = (daily heating fee amount × refund ratio) × unqualified days at room temperature; Daily heating fee amount = total heating fee ÷ heating period days.

Extended data:

Article 30 of Linyi heating regulations? During the heating period, if the user thinks that the indoor temperature is not up to standard, he may ask the heating enterprise to carry out temperature testing, and the heating enterprise shall conduct testing within 24 hours after receiving the application for testing. To detect the indoor temperature, the measuring instrument should be placed at the center of the room to be measured one meter away from the ground when the doors and windows are normally closed for more than two hours, and the stable reading of the measuring instrument is the actual heating temperature.

If the user fails to cooperate with the temperature measurement or sign the temperature measurement record without justifiable reasons, it shall be deemed that the temperature on that day is qualified; If the heating enterprise fails to detect in time (unless otherwise agreed by both parties), fails to sign the temperature measurement record or fails to save the temperature measurement record, it shall be deemed that the temperature on that day is lower than fourteen degrees Celsius.

Linyi Municipal Government-Linyi Heating Regulations