How to improve the satisfaction of college students and the social reputation of colleges and universities

The construction of students' satisfaction is one of the most important tasks of hunan international economics university 20 1 1. The construction of students' satisfaction is a long-term project, which requires all faculty members to unify their thoughts and actions, work together with one heart and one mind, and work together with Qi Xin. Based on this, we need to further clarify the significance, guiding ideology and work focus of student satisfaction construction, so as to better unite and lead all faculty members to do all the work well.

First, the construction of students' satisfaction is an important strategic decision of the school.

(A) the decision-making process on the construction of student satisfaction

20 1 1 year was designated as "the year of student satisfaction", which was solemnly put forward after 20 months of in-depth thinking, research, demonstration, investigation and analysis.

In June 2009, the school commissioned a professional survey company to conduct a satisfaction survey on students, graduates, parents and society. Some data of the survey show that it is urgent to improve the satisfaction of society, students and parents to the school, and the satisfaction construction has been put on the agenda.

On February 8, 2009, at the teachers' work meeting, President Zhang Jianbo systematically raised the issue of improving students' satisfaction for the first time, demanding to solve the problems that students are generally concerned about. 20 10 chairman Zhang Jianbo repeatedly emphasized the importance of improving students' satisfaction, and gave specific instructions on establishing a student service hall. The school has also done many surveys on students' satisfaction.

20 1 1 0-1On February 5th, the school called the heads of relevant departments and held a six-day closed-door meeting around the center of student satisfaction, and formally proposed that 2011be designated as the year of student satisfaction. At the double congress from February 1 18 to February 19, President Li Shucheng systematically put forward the idea of "2010" in his report. This idea has been widely recognized by the delegates. Everyone had a heated discussion on how to build a year of student satisfaction and put forward many constructive opinions and suggestions.

It is not difficult to see that the construction of students' satisfaction proposed by the school is thoughtful, prudent and firm. For a long time to come, the construction of students' satisfaction will be one of the core issues that schools pay attention to.

(2) "Satisfaction" is the focus of the whole society.

The concern about satisfaction stems from the survey of customer satisfaction in the business community, which can be traced back to the early 20th century. In 2000, the quality management certification system put forward the concept of "focusing on customers", requiring enterprises to "monitor the information of customers' satisfaction or dissatisfaction as a measure of performance". It can be seen that satisfaction has become a topic of great concern all over the world.

1966, american council on education first measured freshmen's satisfaction as the basis of education reform; 1995 The United States has formulated the Student Satisfaction Survey Scale (SSI) to investigate students' satisfaction. From 65438 to 0999, university of limerick, England, conducted a survey on students' satisfaction for the first time, aiming at adjusting management strategies according to students' satisfaction, improving management status and promoting the development of students and schools.

After entering the 2 1 century, with the internationalization of higher education, the competition for students is becoming increasingly fierce. In order to win more and better students, famous universities in the world attach great importance to the construction of student satisfaction, and Britain is at the forefront in this regard. In 2005, a nationwide student satisfaction survey was conducted in Britain, covering more than 60% of college students in Britain. In Britain, the most important indicator of university ranking is student satisfaction.

Our government also attaches great importance to the construction of satisfaction. Especially since the Party Central Committee put forward the goal of building a harmonious society, creating a satisfactory government, creating a satisfactory community and creating a satisfactory school has become one of the most frequently used words in leaders' reports at all levels. On 20 10, Changsha started the work of "building a city that people are satisfied with", put forward the goal of "doing 100 practical things that people are satisfied with", and published a list of 100 practical things on the internet for the people of the whole city to supervise and implement.

On 2011February 19, General Secretary Hu Jintao delivered an important speech at the seminar on social management innovation for leading cadres at the provincial and ministerial levels, proposing that "to take people's satisfaction and dissatisfaction as the starting point and foothold of strengthening and innovating social management, we must focus on people's interests and people's expectations, make efforts to solve the most direct and realistic interests of the people, and always maintain the flesh-and-blood ties between the party and the people." Implementing the spirit of General Secretary Hu Jintao's speech in schools is the construction of students' satisfaction.

From the above facts, we can draw a conclusion that satisfaction construction has become the focus of the whole society. Whoever can take the lead in satisfaction construction and raise the satisfaction construction to a new height will truly gain social recognition and truly build his own brand.

The primary criterion of a "good school" is students' satisfaction.

In running a school, there is a seemingly simple but important problem that needs our serious consideration, and that is "how to be a good university".

There are three criteria for a good university proposed by the French: a good school must be a fairer school, a more efficient school and a more open school.

A good American university should meet four standards: first, fully support students' critical thinking, be student-oriented, respect teachers and students, and have good and sufficient interpersonal communication; The second is "atmosphere"-creating a sense of group identity and collective responsibility and encouraging originality; Third, "standards"-formulate clear and feasible standards, and believe that students can reach the standards, and the ways to reach the standards can be different; The fourth is "environment"-providing a place where teachers, students and employees feel safe and happy both mentally and physically.

Britain's standard for a good university is simple: a high degree of student satisfaction is a good school. Student satisfaction is the most important basis for school ranking.

A good university in China should reassure the government, satisfy students and gain social recognition.

It is not difficult to find that whether in France, the United States, Britain or China, the core indicator of a good university is always the satisfaction of students. Schools exist for students, and their mission is to promote students' growth and success. Therefore, student satisfaction should be the primary criterion for evaluating a school. A good university should let students study happily, grow happily, develop in an all-round way and be satisfied with all aspects.

Second, do a good job in building students' satisfaction with several concepts that need to be established.

Thought is the guide to action. To do a good job in building the year of students' satisfaction, we must first reach some understandings in our minds.

(1) The service object of student satisfaction construction is our students. As educators, whether leading cadres or staff, the only object of our service is students. If we regard higher education as a knowledge-based industry, then our task is to provide students with high-quality educational services. Students are the direct beneficiaries of educational services, and they are our "customers". Without students, the school will lose its foundation of existence; If we can't cultivate high-quality students, the school will lose its competitive advantage; If students can't be satisfied, the brand of the school can't really be established. In this sense, all departments of the school are set up to serve students. This concept has formed * * * knowledge in higher education.

(2) The implementers of student satisfaction construction are all faculty members. Article 4 of China's Higher Education Law stipulates that the goal of higher education is to cultivate "builders and successors of socialist cause with all-round development in morality, intelligence and physique". This is also the sacred duty of college teachers. Cultivating students to become "builders and successors of socialist cause with all-round development in morality, intelligence and physique" is of course the ultimate goal of student satisfaction construction. Therefore, the construction of student satisfaction is not a matter for one person or several leaders, but for all our leaders, teachers, managers and logistics workers. In a word, improving students' satisfaction is the basic duty of all faculty members, and no faculty member can stay out of the construction of students' satisfaction.

(3) The construction of students' satisfaction is consistent with the interests of teachers. The construction of students' satisfaction is closely related to the interests of faculty. From a macro perspective, the construction of students' satisfaction is one of the important ways to improve the quality of running a school and establish a good brand of the school. Students' satisfaction, improvement of teaching quality and optimization of school brand image. The direct result is the prosperity of the school, the improvement of the efficiency of running the school, the improvement of the welfare of the teaching staff and the improvement of the teachers' sense of accomplishment. To some extent, only when students are satisfied can the teaching staff be satisfied. From the microscopic point of view, in the process of building students' satisfaction, faculty members also directly benefit from the improvement of school conditions, school system, service system and campus environment beautification.

(4) The construction of students' satisfaction needs to start from me. The core of student satisfaction construction is "satisfaction", and the key lies in the word "construction". "Construction" requires "starting from me". In order to truly implement this spirit of "starting from me", faculty and staff should grasp the following aspects:

First, it is the unchangeable commitment of every faculty member to satisfy students and society, and everyone should improve students' satisfaction in an all-round way within their own scope of work;

Second, every faculty member should carefully examine and reflect on the various problems listed in the student survey, see which dissatisfaction students have raised is related to their work, and take practical actions to improve their work and improve students' satisfaction;

Third, all teaching staff should firmly establish the student-oriented ideology, adhere to the work style of "equality, respect, respect and efficiency", implement the nine-character goal of "let students really learn" and take "serving students and cultivating talents" as the starting point of all school work;

Fourth, every faculty member should strengthen professional ethics, learn to be a teacher and be a model, and truly establish the image of a teacher who teaches and educates people, respects his post and loves his career.

(5) Students should strive to be "satisfied students". "Satisfying students" is a solemn commitment of school staff to students, but this does not mean that the school should satisfy any dissatisfaction of students. Our satisfaction construction is based on the reasonable requirements of students.

At the same time, most students are not passive recipients of satisfaction construction. Students should also bear their own responsibilities in the construction of satisfaction. Therefore, while schools strive to "satisfy students", students should also strive to become "satisfied students".

First of all, students should study hard, succeed and satisfy their parents. Secondly, the students hope that Xiu De will cultivate its own aspirations and learn professional knowledge to meet the society; Third, students should respect teachers, love the school, observe discipline and satisfy the school; Fourth, students should understand and love the school and grow up with it. We should not only see the problems existing in the school, but also see that such problems are developing, which any school will encounter in the early stage of running a school. Finding and solving problems is the only way for "foreign-related" to become first-class.

"Foreign-related" is a young private university and a rapidly developing university. /kloc-For 0/3 years, from scratch, from small to large, from weak to strong, Westernization has created a miracle in the history of private education in China. This is highly recognized by the government and society.

In the ranking of national private colleges and universities, "foreign-related" ranked in the top three for seven consecutive years, and there is only one private college in China that has achieved this result, that is, foreign-related. No matter the school-running concept, management system, campus environment and school-running conditions; "Foreign-related" teachers, scientific research level, teaching quality and employment rate of graduates are in the forefront of domestic private colleges and universities.

Especially after joining Lloyd's University Alliance, the largest private university alliance in the world, the teachers and students of the school will have more opportunities to go abroad and enjoy more international educational resources, and the communication and dialogue between the school and world-renowned private universities will be more direct and the development of the school will be more international. Therefore, students see the bright future while seeing difficulties, and the determination, courage and ability of the school to solve problems at the same time. The majority of students should care, love and understand foreign affairs, build foreign affairs with the school and open up a bright future.

Iii. Key points of student satisfaction construction 20 1 1

In order to promote the construction of students' satisfaction, the school set up a leading group for the construction of students' satisfaction, and issued the hunan international economics university 20 1 1 Student Satisfaction Construction Plan. The leading group has a student satisfaction building office, which is located in the student office with the closest contact with students. Its main responsibilities are: according to the relevant requirements of student satisfaction construction, formulate inspection, supervision and research work system, and regularly inform the progress of student satisfaction construction; Hold a meeting with the theme of satisfaction building to study and deploy related work; Hold a student forum to listen to students' opinions and suggestions on satisfaction construction; Accept students' complaints and correct and reverse the deviation in the process of satisfaction construction.

In line with this, all departments of the school should set up a working group on student satisfaction construction, with the first person in charge as the team leader; All departments should formulate specific implementation plans according to the "hunan international economics university Student Satisfaction Construction Plan" to ensure that the satisfaction construction is implemented.

The school focuses on the following aspects to promote the construction of student satisfaction and further enhance the competitiveness and influence of the school.

1. Strengthen the construction of teachers' morality and style, and firmly establish the idea of serving students. First, strengthen the education and training of management personnel, effectively improve the service attitude of various departments, and make the procedures concise and rigorous, warm and generous, and work efficiently and quickly; The second is to improve the work style of the organs, correct the service attitude, optimize the work flow, and gradually form a complete student service system; Third, strengthen the construction of a clean government, intensify the investigation and punishment of violations of discipline and discipline, and deal with some violations of students' rights and interests quickly and severely; Fourth, pay attention to students' complaints and ensure the smooth feedback system.

2. Accelerate the construction of school infrastructure, rationally plan and maintain it, and constantly improve students' learning environment and living environment. School hardware facilities are a direct factor to determine students' educational satisfaction. Although students are satisfied with the existing hardware facilities, there are still problems in planning and maintenance.

Therefore, this year, the school will continue to increase investment in school conditions, gradually improve students' learning and living conditions, give priority to solving the main problems existing in hardware facilities in teaching buildings, student dormitories, libraries and other places, and improve the level of logistics services.

First, it is necessary to strengthen the overall planning of campus environment and landscape, thoroughly rectify the potential safety hazards existing in campus outdoor equipment and facilities, convenience facilities, roads and bridges, pipelines and pipelines, and repair damaged parts in time; Second, strengthen the management of canteens, standardize food safety and hygiene supervision in canteens, keep food prices relatively stable, strengthen hygiene supervision, increase food varieties, and effectively improve students' satisfaction with canteens; Third, improve the reading environment of the library, and gradually install fans in the stacks, reading rooms and study rooms; Third, strengthen the public security management and safety management of dormitories, constantly improve dormitory living facilities, and create good accommodation conditions and rest environment for students; Fourth, increase sports facilities and entertainment venues and carry out more sports and entertainment competitions; Fifth, it is necessary to strengthen campus traffic management to ensure zero campus traffic accidents.

3. Constantly study the development needs of students and improve the work mode of student management. In the final analysis, all the work of the school is to serve the success of students. At present, the school will strengthen the pertinence of student work and improve the effectiveness of the work according to the characteristics and practical problems of foreign-related students.

(1) Establish a student service hall, simplify and improve the service procedures, and provide one-stop service for students to handle various affairs; (2) Establish unobstructed communication channels through various channels such as the Internet, email, on-site office of leaders, forums, etc., and listen to students' opinions and suggestions on the school in time; (3) Reasonably arrange the proportion of cultural and sports activities, recreational activities and academic activities, effectively improve the grade and quality of various activities, and avoid formalization and hollowing out of various activities; (4) Thoroughly reverse the tendency of work interests, and prohibit anyone from asking for or accepting any benefits from students on the grounds of joining the party, joining the army, promoting cadres, evaluating the first and the best, evaluating scholarships, changing classes to major, enrolling students, and obtaining employment; (5) Strengthen students' employment guidance and services, create better conditions for students' employment and provide better services.

4. Continue to strengthen education and teaching management and deepen connotation development. This is the fundamental guarantee to improve students' satisfaction. Teaching is the central work of the school, and it is the most frequent, massive and basic work in the school work. It can be said that the quality of teaching and the level of running a school depend to a great extent on whether the teaching work is paid enough attention and carried out.

At the same time, although students are satisfied with teaching and teaching management, they are far from satisfied and very satisfied. It is necessary to further strengthen teaching management, intensify teaching reform, continuously improve the quality and level of school education and teaching, and cultivate high-quality professionals.

At present, the school should further optimize the specialty structure, improve the curriculum system, improve the teaching methods, highlight the ability training, strengthen the connotation construction, and further highlight the school-running characteristics of the college; It is necessary to further improve the system of academic re-examination and course selection, seriously test the style and discipline, and truly achieve true exams, true scores and true diplomas; It is necessary to establish a reward system for staff to care about students and encourage staff to interact with students; It is necessary to introduce policies to support students' postgraduate entrance examination, civil service examination, judicial examination and entrepreneurship, so as to make them institutionalized and long-term.

5. Strengthen the monitoring and evaluation of students' satisfaction. Supervision and evaluation is an indispensable link to effectively carry out the construction of students' satisfaction. To this end, the school will establish a long-term evaluation mechanism for student satisfaction. Regularly carry out mid-year and year-end inspections of student satisfaction construction; Implement the accountability system for the construction of student satisfaction and incorporate the construction of student satisfaction into the assessment system of departments and leading cadres.

The construction of students' satisfaction is a long-term and arduous task, and it is also a systematic project involving a wide range. To do this well, it is necessary to conduct in-depth theoretical research, establish an index system of foreign-related student satisfaction, form a long-term mechanism of student satisfaction survey, and guide the construction of student satisfaction with scientific and objective data. It is more necessary to improve the quality of management and service for a long time, improve the quality of personnel training, and truly satisfy students.

"Foreign-related" is a rational university, a vibrant university, a university that dares to face up to problems and is good at solving problems. We have a sober and intelligent leadership team, a competent management team and a strong team of teachers. As long as the teachers and students firmly grasp the breakthrough of the construction of students' satisfaction, unify their thinking, unify their actions, mobilize the whole school, participate in all the staff, unite as one, and work hard, they will certainly be able to build "foreign-related" into a first-class private university with government trust, social recognition, teacher-student satisfaction and parents' peace of mind.