Annual work summary of the manager of the property community.

Annual Work Summary of Property Community Manager (select 5 articles)

One year's work has reached the end of the year, and this year will become a thing of the past. Looking back on the work of the past year, there must be a lot to sort out. Summarize your work this year and let young people take fewer detours! In order to make you no longer have a headache for year-end summary, the following is the annual work summary (selected 5 articles) of the property community manager I collected for you, hoping to help you.

Annual Work Summary, 1 20xx Property Community Manager, with the strong support of the company leaders and the solidarity and cooperation of all departments, and the hard work of all department employees, the customer service department earnestly studied the basic knowledge of property management and job responsibilities, warmly received the owners, actively completed all the work assigned by the leaders, went through formalities in time, provided thoughtful services, made every effort to provide business services such as maintenance, complaints and return visits, improved the collection rate of property fees, and successfully completed all the items formulated at the beginning of the year.

The following is the completion and analysis of important tasks in 20xx:

I. Daily reception work

Fill in the reception record of customer service department on duty every day, record the complaints and service items of the owner's calls and visits, coordinate the processing results, and feedback and call back to the owner in time. The cumulative number has reached thousands.

Second, the information release work

This year, the customer service department sent various written notices to customers about xx times. Use WeChat and SMS to send a total of X copies of the notice, so as to make the notice timely, detailed, clear and accurate, and actively cooperate with the contents of the notice and do a good job in explaining it.

Third, the owner missed the project complaint handling work.

X copies of missing contact list for engineering maintenance were issued before 20xx * *, and the engineering department of the development company returned X copies of completed maintenance, with a completion rate of x%. X * * Submit X customer complaint information daily reports and X complaint handling forms. The engineering department of the development company has completed X repair receipts, and the owner complained that the repair rate was x%. The customer service department paid x return visits, with the return visit rate of x% and the satisfaction rate of engineering maintenance of x%.

Four, the basement flooding accident treatment work

The basement was flooded on xx, xx, xx, causing property losses to X's owner. Under the leadership of the company, the customer service department immediately contacted the owner and counted the damaged items for the owner. Afterwards, actively participate in the owner's negotiation, issue replacement items and offset compensation.

Verb (abbreviation of verb) Family service opinion survey

While completing their daily work, the staff of the customer service department actively walked into the owners' homes of residential quarters, collected opinions and suggestions from various customers on the property service process, and continuously improved the service quality and service level of property management in residential quarters. By the end of 20xx, the customer service department visited X households in the household survey of the owners of residential quarters and issued X property service opinion forms. According to the survey, the satisfaction rate of residential owners to the reception work of customer service department reached x%, the satisfaction rate of receiving telephone repair service reached x%, and the satisfaction rate of return visit reached x%.

Six, establish and improve the owner file work

X copies of the owner's file have been improved and updated, and the owner's electronic file has been continuously supplemented.

Seven, to assist government departments to complete the work.

Assist XX Street Police Station to conduct a general survey of the owners staying in the park. Certificate of change of social household registration of owner X in registered permanent residence.

VIII. Training and learning

Under the personal guidance of the manager of the property company, the customer service department conducted systematic training and learning from the most basic image establishment of customer service personnel, from the most basic concept of property management to the communication skills of property management personnel, to all aspects of property management, combined with the comprehensive knowledge of relevant laws and regulations. Property management circle. Department employees have grown from a team with insufficient ideological understanding and no passion for their work to a team full of expectations for the company and full of hope for the development of the industry and their own growth; Train departmental staff from a team with blank property management knowledge to a team with certain property management knowledge.

Annual work summary, manager of property community, 2 After I formally established xx Property in xx, I took over the work of customer service manager of XX Property Customer Service Department, responsible for the management of customer service group, cleaning group and maintenance group. It took x months, from groping to familiarity, learning by doing. Every step of my progress has been warmly helped by company leaders and colleagues, and also supported and recognized by most residents. In these X months, we have faced a lot of pressure and overcome many difficulties, but we are very happy and full. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, worked diligently, coordinated all parties, served well, and completed the tasks assigned by leaders at all levels. Details are as follows:

First, standardize behavior, strengthen internal management and improve the quality of self-construction.

1, an employee of the dress management office, listed for work;

2. To serve residents and customers according to the requirements of the central procedures, execute working procedures such as being polite to others, resolving contradictions, serving with a smile, and praising in time;

3. Employees should go to work on time, and attendance and leave should be approved by the team and supervisor;

4. The staff has a clear division of labor, the work content is implemented to people, and they are familiar with job responsibilities, work standards and work processes.

Second, standardize services.

1, carefully write the work log, file it and record it clearly;

2. Establish a daily cleaning and maintenance checklist and implement the handover work log;

3. The customer service team holds a weekly meeting every Tuesday afternoon to summarize, comment and summarize the tasks completed in the previous stage on the basis of the employee's report, and at the same time arrange new tasks, publicize the provisions of the regular meeting of the center, put forward clear requirements, and report to the supervisor and ask for instructions in time;

4. Monthly statistics of home phone calls and visits. 2,385 calls were received, of which x were consulted by residents, x were suggested, x were complained by residents, x were public maintenance, x were on-site maintenance, x were other services and x were praised.

5. handle x community id access cards, x car cards and x non-motor vehicles;

6, establish and improve the file management system, all kinds of data and other documents collected are classified and filed completely, with a search directory and a * * * X box. At the same time, the initial implementation of electronic management, all kinds of announcements, notices, statements, property fees, owner information, the simultaneous establishment of electronic files, can be consulted at any time.

Third, housing management is meticulous.

Deal with the problems of house repair and public * * * area repair in time. In half a year, the number of on-site maintenance services is as high as X pieces, and the number of public * * * areas is X pieces. There is a large amount of maintenance in the community and few technicians, which requires comprehensive technicians, but also undertakes night maintenance and Beiyuan day and night maintenance tasks. Maintenance personnel always work silently, never complain, never care about personal gains and losses. Our master xx always carries a ladder on one shoulder and rides a bike on the other. From one house to another, he always smiles warmly and carefully explains and publicizes maintenance knowledge. Master Wang Xuelin "violated the rules" again and again to cooperate with the owners to buy materials (we generally require the owners to prepare their own materials), and rode a battery car to the building materials market to find supporting materials. He never applied for tolls and labor fees. In the busy maintenance work, he shared a part of xx's maintenance work, running on both sides every time. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication and sincere and persistent efforts in their posts.

Fourth, the management and maintenance of houses.

1. For the house being renovated, we strictly follow the house decoration regulations, urge the householder to decorate it according to the regulations, and apply for and decorate personnel to implement ab card management to prevent irregularities.

2. The management office has taken several ways to help residents solve their problems, such as the water leakage of the owner's house in the renovated community. On the one hand, the report is handled by the school, on the other hand, it is reported to the school construction center, and on the other hand, it actively contacts the construction unit. Implement maintenance according to the problems reflected by residents.

Verb (abbreviation for verb) Maintenance of daily facilities

Establish a maintenance patrol system, maintain the daily facilities and equipment in public areas, and promptly notify the technicians of elevators and access control companies for maintenance and repair. Supervise the comprehensive maintenance of street lamps in residential areas, timely check and maintain the water supply and power supply system, eliminate potential safety hazards, and report to the school for preparation in a timely manner.

Sixth, standardize the cleaning service process to meet the requirements of cleanliness and comfort.

Supervise and guide the cleaning work in residential areas, formulate a standardized operation supervision process, implement the responsibility system for the area, implement the personnel, posts and work contents, and regularly check the system every week, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the environmental quality of residential areas.

Seven, greening work

Clean up the domestic garbage daily, and clean up the decoration garbage once a week. Landscaping workers insist on pruning, replanting, pest control, fertilization and watering the trees in the community every month. At present, the trees are growing well, which ensures the greening and maintenance quality of the community.

Eight, detailed and clear account management

According to the classification rules of finance, every incoming and outgoing account is recorded in the account in different categories. At the same time, carefully verify the records of receipts, money and tickets, do a good job in bill management, and hand them in and collect them in time. In just X months, X receipts have been collected, X receipts have been handed in, X receipts are being used, and X receipts have been kept. The cash payment * * * is: xx yuan, including xx yuan for card handling, xx yuan for maintenance, xx yuan for self-paid property management, xx yuan for management fee and xx yuan for garbage removal. Salary minus X month property fee: xx yuan. So far, there has been no disappearance, false report or wrong payment.

Nine, publicity and cultural work

Unite and cooperate, * * * with progress, carry out criticism and self-criticism, build a harmonious, civilized, united and innovative team, improve the quality of property service, publicize the service concept of the property and the center, ensure smooth communication channels, adhere to the correct service concept (reasonable or unreasonable), and provide the owners with safety knowledge, health knowledge, weather forecast and warm tips in time. Won the owners' understanding and support for property management.

Regular natural gas recharge service x times a month, providing services for xx owners for half a year, during which money, cards and tickets were error-free, and established a good reputation among residents. Many times, I found wallets, clothes, bicycles, battery cars and so on. For the residents, so I was well received by the residents, helping the owners to contact domestic services such as hourly workers, household appliances, unlocking and other paid services. Provide an entertainment environment for the owners to play the piano and sing songs, and close the relationship with the residents. Xiyuan Property actively responds to and participates in the cultural life of the group, organizes entertainment activities such as singing and dancing, and is currently actively preparing for the "XX Spring Festival Song and Dance Festival".

Ten, owner satisfaction is the ultimate goal of property management services.

In this survey, a total of * * X questionnaires were distributed and x questionnaires were recovered. The overall satisfaction with property management is, of which customer service satisfaction is, cleaning satisfaction is, and maintenance satisfaction is.

After x months of work, I am familiar with the workflow of grass-roots management, and I can basically combine what I have learned with practice to form my own work style and have a deeper understanding of the central concept. I feel more and more sincere at work, which may bring me some troubles in the short term, but in the long run, the effect is obvious. Honesty itself is the greatest respect for property leaders, colleagues and residents. Only by being honest with others can we get real understanding and support. "A gentleman pays for his pains, and heaven rewards his diligence". Our owners belong to high-quality knowledge groups. With the deepening of their understanding of property management and the improvement of their attention, it is inevitable to improve the transparency of management and make the property management behavior more standardized. Therefore, honesty is not just a slogan, but a prerequisite for our development and survival.

These X months' work also exposed its own problems and defects, such as weak equipment management and lack of communication with the upper level, which need to be improved and studied in the future work. At the same time, I hope I can have the opportunity to study in a more mature community, master more skills, improve my professional level, and have more horizontal contacts with my peers.

The new year is coming, and I am determined to put more time and enthusiasm into my post, complete all the work assigned by my superiors and live up to their expectations. I hope everyone in our team will cherish the harmonious atmosphere together, create more surprises and transcendence, give full play to the team spirit, take "no complaints from residents, no defects in service, no blind spots in management and no hidden dangers in engineering" as the working goal, let our xx property sneak into the hearts of residents and work hard for the arrival of the New Year! "xx property, come on!"

Annual Work Summary The manager of the property community led all the staff to conscientiously implement the spirit of the company's instructions, standardize management and innovate services, and achieved certain results in both internal management and service charges. The work of one year is summarized as follows:

I. Operational aspects

In 20 ___ _, with the strong support of leaders at all levels and the hard work of all employees, xx Property Service Department made a breakthrough in management, greatly improved the collection of property fees, and gradually improved the management ability of the Property Service Department. Achieve safe production without accidents, stable employees and labor disputes throughout the year.

1, carefully sort out the arrears in the early stage, and implement the task implementation, responsibility to people and special collection for the part that can be collected. For the units that deliberately evade and maliciously default, we have adopted the method of waiting at the same time and collecting money by registered mail, which has increased the pressure on the defaulting enterprises and achieved certain results.

2. Property fees are collected by the way of service first and then charging, and utilities are also paid in advance by the company to the water supply and power supply department, which provides a lot of funds in the operation process, which invisibly increases many risks. In view of this problem, after careful analysis, I decided to collect property fees and utilities in advance.

At the end of last year, a group of people who seriously affected the stability of the staff were dismissed.

4. Hold regular meetings of team leaders and key employees, actively communicate with employees, solve the demands put forward by employees in time, listen carefully to employees' ideas, and ensure that employees work in a full mental state without emotion.

Second, management.

20 ___ years, carefully study the company documents and implement them in time. Strengthen internal control and build a staff with high sense of responsibility and cohesion.

1. Actively sort out various management systems and processes, and according to the actual situation of the company, issue a number of management systems and strictly implement them, so that the systems do not become mere formality and superficial.

2. Strengthen the management of overseas expansion funds and establish and improve the internal control management system. There are strict management and supervision on several joints such as "receiving", "crossing" and "supporting".

3. Strengthen cost management, save energy and reduce consumption, reduce costs, tap potential, increase outreach, form top-down cost awareness and management awareness, and create an atmosphere in which all staff pay attention to benefits.

4. Pay attention to the influence of managers' own quality on employees, and always influence every employee subtly with rigorous work style, serious and responsible work attitude and professionalism;

Third, service.

In 20 ___ _, we broadened our thinking and boldly thought in the process of serving the owners, and together with the management committee and management company, we provided innovative, efficient and high value-added services for the enterprises entering the park.

1. Cooperate closely with the requirements of "upgrading archives and innovating management" put forward by the CMC, and do a good job in vehicle management, greening and weeding in the park that the CMC leaders are concerned about.

2. Implement the system of regular communication and return visit, and write a written report on time every Friday to summarize the operation of the week.

20 ___ is the first year of the company's three-year rolling development. I will base myself on my post, do all the work of the property, and provide a more comfortable and convenient environment for the owners!

Annual work summary, property district manager, 4. Due to the transfer of the customer service manager, I was assigned by the company leaders to be responsible for the overall work of the customer service department in the recent period. According to the focus of our company's customer service work and my years of experience in property customer service management, I now put the work done in the first half of 20 __, especially during this period, and the next step. The arrangement and ideas are summarized as follows:

The first is to strengthen the construction of departmental systems.

1. Due to the change of personnel in the department, the division of work in this department was adjusted according to the actual situation, so as to strengthen management and improve work efficiency.

2. According to the actual situation of blank management system in customer service department, draft and modify the system. Seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance handling regulations, data file management system, building inspection system and front desk management system. And re-create the application form according to the unified standard, and distribute it for use.

4. Hold regular meetings of all staff in the customer service department, sum up the existing problems at this stage and make timely rectification, improve and improve the quality of employees in the department, improve their work style and raise their service awareness.

5. Carry out targeted departmental training and organize the study of relevant laws and regulations such as the Property Management Regulations and the Property Law, so as to implement various systems.

6. Recruit and train new employees in Area B. ..

Second, the charge management

1. Communicate with 52 households who demanded compensation from the property management company for housing quality problems in the early stage. After many difficult negotiations between the administrator, supervisor, manager and general manager of the customer service department, with the consent of the group, 35 households have been properly solved.

2. Pay off the property fees due in the first half of 20 _ _ for one month, with a collection rate of 92% and a collection amount of 370,265,438+04.65 yuan. Exclude 17 households who refused to pay the property fee due to unsuccessful compensation in the early stage, and report the property fee, heating fee collection and compensation amount statistically. The details are attached.

3. The domestic income is 65,438+06, and the plan is 65,438+00,000 yuan. By the end of July, the income of * * * was 74 10 yuan, which was far from the plan. The main reason is that the property management company is going to carry out some income-generating projects this year, such as distribution and picking up children for business households. , but it was not implemented in the first half of the year; Secondly, the number of cleaning staff is reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan. In the second half of the year, the second phase of house delivery is also an opportunity to carry out domestic service, and strive to generate 20 thousand yuan.

4. The charges in the second half of the year are divided into three parts. One is to pay off 2 1 household overdue for various reasons on June 30, 2000; The second is to collect the property fee due at the end of July, 65438+2006. In view of the characteristics that apartments are mostly renters, payment is mainly made by telephone and supplemented by written form; Third, follow up the 16 households whose claims have not been agreed in the previous period, especially the 5 households who have been negotiating in the future, so as to properly solve this remaining problem before the end of 2007. The collection rate of property fees is over 99%, and the collection rate of heating fees is 100%.

Third, service management.

1, sort out the previous property archives, standardize the file lending system, arrange special personnel for management, and implement the lending registration system.

① Reorganize the basic information of customers; Focus on summarizing the distribution of apartments No.4 and No.5 into a plan, separating the owners from the leased tenants, which is convenient for reference and daily management;

(2) Update the contact information of the owner and each outsourcing unit;

(3) Count the maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide favorable basis for customer maintenance;

(4) Make statistics on the use of the key, induction cooker and access card in the early stage, verify the remaining quantity, find out the reasons for the defects, and make preparations for future work;

⑤ Arrange the existing vacant keys and indoor facilities and equipment, arrange contact maintenance and indoor cleaning, make good preparations for sales, and implement the regular vacant inspection system.

2. Repair the engineering quality problems of the customer's previous room, focusing on waterproofing, threshold stone, wall cracks, flooding maintenance, floor cracks, shower curtain leakage, toilet water seepage, bathroom floor tile tilt, indoor door lock replacement, entrance door maintenance and washbasin launching maintenance.

3.4 We have handled the claim for damage to the floor and wall caused by the broken faucet of No.807 washing machine, and communicated with the owner and relevant responsible units for many times. If it fails, we will write to the responsible unit to reply within a time limit. Now we have promised in writing to restore the floor to the owner by the end of July. The same problem is handled differently by different responsible units, such as 5#506. After the owner is damaged due to water leakage for the same reason, the property management company will meet the owner and the responsible unit for an interview, and the two sides will reach a maintenance intention, which means that the business owner has done his duty and safeguarded the interests of the property management company from loss.

4. Strengthen the inspection management, standardize the daily inspection of lobby posts and floors, organize collective floor inspections for many times, and handle problems in time when found. Take photos of the recent unresolved problems and arrange them in writing, hand them over to relevant departments for handling, and then pay a return visit.

5. To solve the problem of raising dogs in the community, first, issue a notice on strengthening the management of raising dogs in the community and publish a report phone number; Two, please cooperate with the Democratic Square police station to clean up and rectify the owners who violate the dog-raising regulations, and issue a notice of cleaning up; Third, set up a special elevator, inform and guide pet carriers to take freight elevator, and give elevator instructions to avoid conflicts between people and dogs.

6. In view of some problems existing in the early management, we should attach importance to and strengthen the inspection of the second decoration of apartment owners. Once found, the owner should be required to stop work, and the construction can only be started after the relevant renovation procedures are handled in the property management company according to relevant regulations. At the same time, the safety management department is required to strictly supervise and manage the decoration workers after work and at night according to the company regulations.

Four. B area work preparation

1. Communicate with the sales center of the real estate group to obtain detailed information and floor plan of all owners in Area B, and make preparations for hand-over in advance to improve work efficiency.

2. Think about and prepare the procedures and materials required for the delivery of the house in Area B, improve and perfect the procedures for the delivery of the house in Area A, and avoid repeating the same mistakes. According to the data in Area A, consult the property law and other laws and regulations to sort out and prepare the documents needed in Area B, and ask the group for instructions before printing.

3. Enter the construction site of Area B, understand the progress, make a preliminary inspection of the completed project, and start the preparation for the formal handover, so as to prepare for the smooth handover in June 10.

4. In the second half of the year, carry out the overall handover of Area B, arrange the maintenance projects after handover, and pay a return visit.

5. Filing of handover and check-in information in Area B, key keeping and borrowing management.

Verb (abbreviation of verb) clean management

1. After taking over the management department, immediately arrange the work according to the existing problems. First, arrange the division of labor, work scope, work standards, work progress, work cycle and frequency of statisticians, and conduct internal selection of the reorganized cleaning class. At present, two trainee monitor have been selected; The apartment implements double shift system, ensuring that the lobby of the apartment will be cleaned before 8: 00 in the morning, leaving the owners with clean and bright visual enjoyment.

The second is to improve and refine the working standards of apartments and commercial streets and strengthen the clean quality; The third is to master the cost plan, analyze it on the basis of the original work, and put forward new ideas of saving money and increasing efficiency; Four, assist the warehouse administrator to store and use cleaning appliances and supplies reasonably, establish a ledger, strictly register warehousing and recipients, and sign by recipients, monitors and managers before leaving the warehouse to control their rational use, and make an inventory at the end of the month to ensure that the accounts are consistent.

2. Daily cleaning management.

First, the daily inspection of the current work of the cleaning class is carried out according to the assessment standards, and the problems found are rectified;

The second is to organize the squad leader to hold a work arrangement meeting, put forward new requirements for his work, and make a plan and summary afterwards;

The third is to hold regular staff meetings, summarize them regularly, implement new standards and requirements in the team and improve the team's mental outlook. After more than a month's adjustment, the cleaning work has been significantly improved in both mental outlook and work quality standards, and has been affirmed and praised by company leaders many times.

3. Cleaning and land reclamation of shops and apartments in Area B. ..

To sum up, although I have made some achievements in the overall work of the customer service department during this period, some work is still going on due to time constraints. My idea is to sort out and straighten out all the unfinished work in the early stage. The later work arrangement is mainly to prepare for Area B, at the same time, formulate and implement the existing rules and regulations of the company and the department, improve the work style of the department, and gradually improve the housing supporting and comprehensive service management of the community on the basis of striving to achieve the economic benefit index. Set an example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity.

Since this year's annual work summary of the manager of the property community was transferred to the property management office as the manager of the property department, I have worked hard to adapt to the new working environment and post, studied with an open mind, worked hard, fulfilled my duties and successfully completed various tasks. The property management of our campus has made brilliant achievements. The following is my work report:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience.

I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets.

First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management.

The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements.

The third is to collect service fees in time. Combined with the reality, on the basis of further understanding of the collection method of service fee agreement, I carefully distinguish it.

The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. In the past six months, I have been mainly engaged in office work, and I quickly got started in copywriting management, mainly in the following two aspects:

First, data input and file arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements.

The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I mainly did the following two aspects:

First, do a good job in the daily maintenance of community greening.

The second is to carefully check and accept the handover.

Three. Main experience and gains

Some work has been completed and some achievements have been made. To sum up, there are the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to lack of work practice and relevant work experience, the work of 20xx has the following shortcomings:

(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and community greening management needs to be strengthened.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in the work, in order to do a good job in the new year, we should highlight the following aspects:

(1) actively coordinate with the company and the owner to further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

(3) Managing money and accounts, and controlling current account expenditures;

(4) Do everything possible to manage the canteen and handle the relationship between cost and food;

(5) Do a good job in greening and maintenance of residential areas.

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