Analysis of Property Service Level and Property Fee

Analysis of Property Service Level and Property Fee

Lead: Property manager refers to the person who maintains the environmental sanitation and public order in relevant areas and provides services for owners and users through professional maintenance and management of buildings and their supporting equipment, facilities and venues according to the property management service contract. From 20 10, the examination for property managers of the former Ministry of Labor was suspended nationwide.

In order to further strengthen residential property management and comprehensively improve the overall level of property services, a few days ago, the Municipal Bureau of Land and Housing issued the Opinions on Implementing Graded Management of Residential Property Services (hereinafter referred to as the Opinions), and implemented graded management of residential property services throughout the city.

The results of property inspection and evaluation are published every June 5438+ 10.

Residential property management services include basic services of property management and daily operation and maintenance management of electromechanical facilities and equipment. According to the "Opinions", the basic services of property management in residential quarters are subject to the "double four-level" standard. That is, according to the basic service content and standards, it is divided into four service levels: one, two, three and four, and each service level is divided into four service standards: excellent, good, qualified and unqualified.

Different payment standards are implemented for the same service level, and the service standards or maintenance management standards reached by each service level are determined according to the annual evaluation results. The evaluation adopts a percentage system, in which the weight of basic services of property management is 60%, and the weight of daily operation and maintenance management of mechanical and electrical facilities and equipment is 40%. The comprehensive score of different service levels is above 90 points (including 90 points) for excellent service level, 90 points to 80 points (including 80 points, excluding 90 points) for good, 80 points to 60 points (including 60 points, excluding 80 points) for qualified, and below 60 points for unqualified. If there is no elevator, fire fighting and other electromechanical facilities in the property management community, only the basic services of property management are evaluated.

Before the end of each year 1, the Municipal Bureau of Land and Housing Management will summarize the results of district and county inspection and evaluation to the public, which will serve as an important basis for the credit rating of property service enterprises and the judgment of the people's court in handling cases involving property management service fees.

Key service projects are subject to one-vote veto.

According to the "Opinions", if one of the following circumstances occurs in the property service project during the assessment year, the annual assessment result is unqualified: a major liability accident occurs during the assessment year; Due to the responsibility of the realty service enterprise, a major group or leapfrog petition event is triggered, which affects social stability and normal social order and causes adverse effects; Due to the responsibility of the realty service enterprise, it has been exposed by the media and caused adverse effects in society; Hire a person without corresponding qualification certificate as the project manager; The elevator fails to carry out the annual inspection within the time limit; Failing to return the decoration deposit and other refundable expenses in time as agreed; Misappropriation of special funds for housing maintenance and emergency rescue; After being publicly notified by the Municipal Bureau of Land and Housing Management or the District and County Housing Management Bureau, it was not rectified in time, and it was publicly notified 3 times (including 3 times) within one year; When withdrawing from the project management, the withdrawal procedures and corresponding obligations are not fulfilled in accordance with the policies and regulations of Tianjin Property Management; And other serious bad behaviors.

Dynamic management of property qualification.

The city fully implements the publicity of property services. In the property management community, all the publicity columns of policies and regulations, management regulations, community affairs, property service suggestion box and owners' committee work suggestion box should be set up. Service content, service standard, charging standard, motor vehicle site occupation fee, maintenance fund use, etc. It will be fully publicized to the owners, and they will take the initiative to accept supervision.

Strictly implement the annual evaluation and publication system of credit rating of property service enterprises, and increase the supervision and punishment of property service enterprises that violate the rules and regulations. The annual evaluation results of residential quarters managed by property service enterprises are all qualified, and the excellent and good rate is over 80%, or the enterprises will commend and encourage those who actively undertake social responsibilities and make contributions to strengthening the property management of residential quarters. Establish a regular review system for the qualifications of property service enterprises, downgrade or cancel the qualifications of those who do not meet the original corresponding qualifications, and improve the market exit mechanism of enterprises.

Second-hand housing transactions need to pay all property fees.

The city will improve the collection rate of property management service fees through comprehensive measures such as strengthening education guidance, strengthening administrative constraints and strict legal investigation, so as to provide a strong guarantee for promoting a virtuous circle of property services.

The owners who are in arrears with the property fees will be collected at home, and the owners and property service enterprises who refuse to pay the property fees will be publicized through the community property affairs bulletin board, and the owners will be publicly urged to pay. If the residential area managed by the realty service enterprise is rated as qualified or above by the district/county housing authority, the evaluation result will serve as important evidence for the people's court to determine that the realty service enterprise has fulfilled the realty service contract.

When dealing with second-hand houses in residential quarters, real estate agencies or housing transaction agencies will send reminders to both parties when printing the Tianjin Real Estate Sale and Purchase Agreement. The seller of the property shall pay the property management service fee in full before going through the registration formalities of house ownership transfer, and inform the property buyer.

Extended reading:

The concept of property management fee

Property management fee refers to the fee that a property management company should pay to provide property management services to property users or owners according to the property management service contract.

What does the property fee include?

The composition of property service cost or property service expenditure generally includes the following parts:

1, salary of management service personnel, social insurance and welfare expenses drawn according to regulations, etc. ;

2, the daily operation and maintenance costs of * * * parts of the property and * * * facilities and equipment;

3, property management area cleaning costs;

4, the property management area greening maintenance costs;

5, property management regional order maintenance costs;

6. Office expenses;

7. Depreciation of fixed assets of property management enterprises;

8. Part of the property, facilities, equipment and public liability insurance fees;

9. Other expenses agreed by the owner.

The cost of overhaul, medium repair, renewal and transformation of the parts and facilities used by the property shall be charged through special maintenance funds and shall not be included in the expenditure or cost of property services.

Four-level charging standard for property fees

Four-level charging standard: 0.35 yuan/month. Square meters (including tax and expenses)

postulate

The community is basically closed;

Having a fixed management service room;

There are simple green spaces, trees and plants.

Public order maintenance

1, with a guard room, designated persons on duty 24 hours a day. Verify the entry of motor vehicles into the area; Registration and renewal of foreign motor vehicles.

2. Public entertainment facilities and pools in the community shall be provided with safety warning signs.

3. The fire escape is clear, and the fire fighting equipment can be started at any time.

Cleaning service

1, the public * * * area (hardened ground, primary and secondary roads) of the community is cleaned 1 time every day, which is clean and tidy.

2. Public corridors are cleaned every day 1 time; Handrails should be scrubbed 1 time every week to keep them clean and tidy.

3, according to the actual situation of the community, reasonable layout of garbage cans and bins.

4, according to the floor to collect garbage, every day 1 times.

5, garbage removal Nissan Nissin, no trash can, trash can overflow phenomenon.

6. The garbage facilities shall be cleaned 1 time every week without peculiar smell.

7. Scrub the glass in public areas every 2 months 1 time.

8, the main road, the main road of water, snow, fireworks sundry clear in time.

9, according to the actual situation to carry out disinfection work, timely delivery of disinfection drugs, effectively control the breeding of rats, cockroaches, mosquitoes, flies and other harmful organisms.

10, keeping pets conforms to relevant regulations, giving advice to violators and reporting to relevant departments for handling.

In the four-level charging standard, in addition to the basic conditions, public order maintenance and cleaning services must meet the corresponding standards. The Measures also list the corresponding provisions on housing management, facility maintenance, greening maintenance management and comprehensive management services, and the property department must meet all conditions before it can charge the corresponding fees.

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