Personal annual work summary of property front desk

Summary is a kind of written material that reviews, analyzes and evaluates a certain period, a certain project or a certain work after it has come to an end or been completely completed, so as to learn lessons and some regular knowledge. It can make your mind clearer and your goals clearer. Why don't you calm down and write a summary? How to write a summary without becoming a mere formality? The following is a summary of my personal work in the property front desk for one year, for reference only. Let's have a look.

Personal annual work summary of the property front desk 1 Time flies, and 20xx years have passed unconsciously. In the past year, with the care and help of company leaders and colleagues, I successfully completed my work. Now I will make a summary of my work in the past 20xx years.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community. In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time.

Call records will be summarized at the end of each month. In the past year, * * * received xx calls and xxx calls, and the owner effectively complained X times. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's application for repair, contact us in time, and actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement. Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. * * * received * * xx pieces of various maintenance in a year, and handled xx release orders and xx work contact letters.

Third, the collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. A year * * * property service fee of xxx yuan; Private garden maintenance fee of xx yuan; The optical fiber usage fee is xx yuan; Pre-stored water fee of xx yuan; The initial installation fee of cable TV is xx yuan; The gas installation fee is xx yuan.

Fourth, experience and gains.

Over the past year, through hard study and continuous accumulation, I have made great progress in my ideological understanding and working ability. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After one year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

In the future, I will strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly. Combined with the actual situation, consider the details, closely follow the leadership intention, coordinate the internal and external relations, and solve problems for the leaders.

Summary of personal annual work at the property front desk 2 Today, I have changed from an ignorant student to an employee with job responsibilities, and the work at the front desk has changed from unfamiliar to familiar. I used to think that the front desk work was simple, monotonous and even boring, but I just answered the phone and took notes. In fact, to be a qualified and competent property receptionist, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Looking back at the front desk work, there are gains and losses. Let me briefly summarize this year's work:

I. Work content

Daily reception and telephone answering: warmly receive visiting owners and actively solve difficulties for owners. Answer the owner's phone, be patient, record the owner's complaints and service matters, coordinate the handling results, and give timely feedback and pay a return visit to the owner. Handling of daily repair report: actively dispatch workers according to different repair report contents, and strive to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report. Check the sign-in of all departments every morning. Check the sanitary conditions in the hospital and corridor, and notify the cleaning staff to clean up the unqualified ones in time. Warehouse management: timely register receiving and warehousing items. Collect the utilities and property fees of the store. Collect customers' opinions and suggestions on the property management process, and constantly improve the service quality and service level of residential property management.

Second, work experience

In the process of completing the front desk work, I learned a lot and grew a lot. I think the most important thing to be a good receptionist is that the service attitude must be good. Seeing the host say hello in the yard, the host will trust us more if he can help him open the door and move things by the way. We must have the initiative, have a pair of eyes that will find problems, patrol the community yard every day, and solve problems in time when they are found. Don't wait for the master to come, we don't know what's going on yet, so we should be a prophet of everything.

Third, the work plan for next year

As a person who has just entered the society and has little work experience, he will inevitably encounter all kinds of obstacles and difficulties in his work. In this brand-new year, I will try my best to correct the shortcomings in my past work, constantly improve, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve the details of front desk reception. Further improve your personality, improve your patience with work, strengthen your sense of responsibility, and cultivate your enthusiasm for work; Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I just graduated from school and can join the team of xx Property. At this moment, my goal is to challenge myself, surpass myself and make greater progress in my work in the new year!

Personal annual work summary of hotel front desk III. The busy 20xx year is coming to an end. Looking back on the work of the front desk in the past year, I was deeply touched. Over the past year, with the care and support of leaders at all levels of the company and the active efforts of all front desk employees, the front desk has gradually matured in the process of discovery, solution and summary, and achieved certain results. Summarize this year's work.

First, change functions and establish a royalty system.

In the past, the front desk paid insufficient attention to the charging work. There is no full-time toll collector, and the building manager charges part-time and only collects it on Saturday and Sunday, which leads the building manager to put the inspection first and the charge second. As a result, the building manager has no pressure, and it is the same whether he receives more or less, even whether he receives it or not, which seriously affects the charging rate. Therefore, from the second quarter of this year, the reform began, and the building managers were abolished, and full-time toll collectors were set up. The salary was directly linked to the charging rate, and an incentive mechanism was established to dismiss the building managers who did not adapt to the reform. Recruiting full-time toll collectors has been proved to be effective through reform.

Second, organize activities to enrich community culture.

The most important thing of property management is to embody humanized management and carry out various rich and interesting community cultural activities, which is a bridge between property companies and owners. A few years ago, the property management company also organized a large number of community cultural activities, which were recognized by all owners. However, considering the actual operation of the property, the property fee can't even guarantee the daily management fee, not to mention that it takes a considerable amount of money to organize these activities. In this case, we should overcome difficulties, broaden our thinking, think of ways to make rational use of park resources and carry out paid activities.

According to the actual situation, we contacted some units to engage in activities in the park. These companies offered to provide a complete scheme, and the owner of the park was also involved. Dealers not only distribute gifts, but also property management companies charge a certain fee to make up for the lack of property fees. Through the activities, it embodies the humanized property management of xx community, and also enhances the communication between the property management company and the owners, increasing the company's income.

Three, check the water meter, recover the economic losses.

This year, the front desk has been cooperating with the engineering department to investigate the households who have not installed water meters in the second phase. According to statistics, about xx households have not installed water meters and paid water charges since they moved in. We must hurry to install watches and try our best to recover the cost. Moreover, in the process of installation, we found new problems. Many cassette water meters need to be replaced with new batteries. Faced with this situation, our department sent a special person to be responsible for the screening of buildings and the collection of water charges. In view of this situation, the unified price adjustment of tap water was carried out this year. Time is tight and the task is heavy. We adjust the shifts in time, divide the staff into different areas, stop all the staff at the front desk and work overtime to collect water charges. Through our joint efforts, we did our best to finish this task in less than one month.

Next year will be a brand-new year. With the continuous improvement of our service quality and the gradual improvement of supporting facilities in the community, xx Property Company will move towards a higher and stronger goal, and all the staff at the front desk will, as always, maintain high work enthusiasm and greet the new year with a fuller mental outlook. * * * Strive to write a brand-new and brilliant page for xx Property Company!

Summary of personal annual work at the property front desk 4 Time flies. In a blink of an eye, the company has ushered in the second spring, and in a blink of an eye, it has become an old employee from a new employee. Looking through this year's work log, I look back on this busy, full, nervous and happy year. ...

This year's financial changes are nothing more than Kingdee Software in April. Switch from financial stand-alone version to advanced erp system. "If you want to do a good job, you must sharpen your tools first." As a financial manager, I have always been grateful that the company can attach great importance to the preparation of financial software and invest huge sums of money. I'm afraid no one can feel the efficiency and accuracy of work better than me.

Mastering erp system is my harvest this year. After all, erp system is very different from stand-alone software in operation (there are many operators and strong correlation), and it has been running in for the first three or four months, so I spent a lot of time and energy to get familiar with and understand the system, analyze the causes of problems and make a lot of notes. I never get tired of it. I use it in middle school and school, and my knowledge is accumulated bit by bit. After that, I can finally operate skillfully and bring new people!

What problems will appear in the operation (mainly in logistics) in the future is unpredictable, and learning is continuous. It is my requirement to master every part of Kingdee comprehensively, which is helpful for daily operation and financial management. With the strengthening of financial management and Kingdee service personnel's gradual in-depth understanding of our company's operation, Kingdee will make more and more adjustments to meet the requirements of our company's internal management. For example, the account details of direct stores will be changed from the original three-level details to accounting subjects. Kingdee is a good helper for our financial management, which makes our work even more powerful!