Responsibilities of the front desk reception post

Receptionist's duties (25 selected articles)

In today's society, there are more and more occasions where people apply their job responsibilities. Formulating job responsibilities can effectively prevent the phenomenon of shirking work and shirking responsibility between departments or employees caused by unreasonable job allocation. How to formulate job responsibilities is appropriate? The following are the responsibilities of the receptionist I have carefully arranged for reference only. Welcome to reading.

Responsibilities of receptionist 1 1. Finish the daily work carefully and make sure there are no complaints.

When customers enter the hall, they must stand up and greet them with a smile.

3. Be familiar with the business, have a correct attitude, serve the owners and residents of the park, establish the idea that the owners and residents are "gods", and ensure that there are conflicts and contradictions between different people entering the site.

4. Clarify the relationship between serving the community and economic income, and strive to do a good job in service to achieve a win-win situation.

5. Be responsible for the management of personnel, articles and hygiene in the clubhouse and provide relevant services.

6. Be ready for publicity and reception at any time, and ensure the completion of this work.

7, cultivate one's morality, cultivate one's integrity and selflessness, correctly establish one's outlook on life and values, do a good job of cashier at the front desk, absolutely guarantee the online price, charge people on time, and ensure that billing and cashier are correct and absolutely consistent.

8, do a good job of succession, items and related matters must be clear, to ensure that no mistakes.

9. Manage all kinds of articles, register and check the lent and returned articles, and handle them in strict accordance with established procedures.

10. All tables, chairs, books and other items are placed in the clubhouse to ensure cleanliness and beauty.

1 1. Make public toilets and bathrooms free of odor and mosquitoes.

12, do a good job of cleaning up the site after the guests leave, collect and tidy up the goods, check and find out whether the goods are damaged in time, otherwise it is required to do a good job of compensation.

13. practise economy, reduce costs and switch all lamps reasonably.

14, 10 Before coming off work, check whether all doors and windows are closed and locked, whether all water and electricity are turned off, and the items are put in order. All accounts should be settled and put into the safe, and special matters should be reported to the security department for future reference.

15. Complete other tasks assigned by the leaders.

Responsibilities of front desk receptionist 2 1. Responsible for answering the front desk service hotline and transferring calls, doing telephone consultation well, carefully recording important matters and conveying them to relevant personnel without omission or delay;

2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3. Fill in the registration form in time for the customer complaint telephone number, convey it to the customer service team at the first time, and regularly summarize the customer complaint records to the deputy general manager;

4. Responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, keeping them clean and tidy;

5. Accept the work arrangement of the administrative manager and assist in completing other administrative work.

Responsibilities of front desk receptionist 3 1. Go to work on time and meet the requirements. Before entering the workplace, check yourself to ensure that your clothes, hair style and light makeup meet the requirements.

2, check the log record, understand the handover of the last class, and is responsible for handling.

3. Be familiar with the reservation information of the guests, know the customer's situation, especially remember the names of the VIPs and regulars who will come to the store, and know the goods sold in the store and the services that can be provided.

4. Comply with service procedures and service specifications, receive guests warmly, proactively and politely, and provide services that satisfy guests.

5, can quickly and effectively deal with all kinds of emergencies. Know what the guests are carrying and remind them to bring it back.

6. Keep yourself healthy and clean. Carry forward the spirit of mutual assistance and friendship, strengthen unity, communication and understanding among employees, and do a good job in service and reception.

7. Be familiar with various guest procedures, facilities, equipment and service types, as well as the working level and specifications of the reception desk.

8. Obey management and obey the work arrangement of superiors at any time.

Responsibilities of front desk receptionist 4 1. Under the leadership of the front office manager, be responsible for the management of the reception team and report directly to the front office manager.

2. Be responsible for formulating the rules, regulations and workflow of the reception team and improving the standard of job responsibilities.

3. Be responsible for the ideological work of subordinates, arouse the enthusiasm of employees, and complete various tasks with high efficiency and high quality.

4. Be responsible for the scheduling and attendance of this group, and assign tasks to subordinate employees.

5. Responsible for checking employees' gfd, service quality and workflow, and urging employees to act according to the rules. Reward and punish employees according to their performance. Help subordinates solve problems at work. Deal with work mistakes and accidents.

6. Be responsible for coordinating the relationship between this group and other groups.

7. Be responsible for making training plans and conducting business training and assessment for employees of the Group on a regular basis. Continuously improve the professional level and service quality of employees.

8. Convey instructions from superiors to subordinates, report the situation of this group to superiors in time, and consciously abide by the reporting system for instructions.

9. Be responsible for checking the usage of necessary items and equipment in this group, and timely supplementing and reporting maintenance.

10. Do a good job of fire prevention and theft prevention within the scope of this group.

Responsibilities of front desk receptionist 5 1, responsible for telephone reception.

(1) Answer external calls and give professional and timely answers to sales consultation calls according to standard courtesy terms.

(2) Accurately transfer incoming calls that need to be transferred.

(3) Distribute customer information to sales consultants fairly and reasonably.

2. Customer reception and diversion guidance

(1) Receive visiting customers in the exhibition hall to get a preliminary understanding of customer needs.

(2) Guide customers to the corresponding departments/individuals according to customer needs.

3. Information statistics

(1) Record the telephone call and call information of customers.

(2) Record the information that the sales consultant organizes customers to carry out test drive.

(3) Supervise and record the attendance and registration of sales staff.

Receptionist responsibilities 6 1, responsible for the company's receptionist and telephone transfer;

2. Send and receive faxes, copy documents, send and receive letters, newspapers, documents, etc. ;

3. Update and manage the employee's contact information such as mailing address and telephone number in time;

4. Accept the appointment of the meeting room, coordinate the meeting time, issue the meeting notice and arrange the meeting room;

5. Responsible for ordering water and newspapers, sorting letters and parcels, and contacting express delivery companies;

6. Be responsible for the travel arrangements arranged by supervisors at all levels;

7. Complete other transactional work assigned by superiors.

Responsibilities of front desk receptionist 7 1. Be responsible for the wiring of the company's telephone switchboard, accurately connect incoming and outgoing calls, have a clear voice, have a kind attitude and use polite expressions appropriately;

2. Be responsible for recording telephone calls in time. If you can't get in touch, let us know in time, and try to get through to emergency calls. Failed to connect, will be reported to the administrative leadership;

3, responsible for receiving visitors, and notify the relevant departments;

4. Responsible for sending and receiving faxes, letters and newspapers, registering and distributing mails and parcels;

5, responsible for regular maintenance, telephone repair, and keep the front desk environment clean and quiet;

6. Complete other tasks assigned by department leaders.

Responsibilities of front desk receptionist 8 1. Responsible for car reception, establish customer data files, communicate with customers, and provide customers with vehicle maintenance quotations.

2. Make an appointment for customer vehicles to come to the factory for maintenance, and actively participate in various activities to communicate with customers.

3. Track the maintenance progress of vehicles entering the factory.

4. After the vehicle is repaired in the factory, contact the customer for delivery.

5. Responsible for the maintenance of vehicles entering the factory and the return visit after maintenance.

Responsibilities of the receptionist 9 1. Answer/transfer calls timely and accurately, record information and convey it in time when necessary;

2. Receive visiting guests and inform the interviewees timely and accurately;

3. Send and receive company mails, newspapers, faxes and articles, and do a good job in registration management and forwarding;

4. Responsible for the environmental maintenance of the front desk area to ensure the safe and normal operation of equipment (including photocopiers and water dispensers, etc.). );

5. Assist employees in copying and faxing;

6. Assist to complete other tasks assigned by the superior supervisor.

Responsibilities of the receptionist 10 1, answering the phone, recording messages and conveying them timely and accurately;

2. Send and receive express delivery, letters and faxes; Copying and printing documents;

3. Receive visiting guests;

4. Skillfully use office software to handle daily official documents;

5. Responsible for the procurement and distribution of office supplies, and do a good job in the management and registration of delivery and warehousing;

6. Responsible for the daily attendance management, out-of-town registration and monthly statistics of employees;

7. Responsible for the settlement of daily administrative expenses and postal expenses;

8. Cooperate with other departments to handle daily affairs and complete temporary tasks assigned by leaders.

Responsibilities of receptionist 1 1 1. Obey the leadership of the front desk reception supervisor and provide first-class reception services for guests in accordance with the prescribed procedures and standards.

Responsible for the registration, reception and introduction of visitors and guests.

3. Be familiar with the general situation of the company, be able to answer general questions raised by guests, and provide non-confidential information on a regular basis.

4. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information.

5. Be responsible for the distribution of company documents and notices, and keep the distribution records.

6. Cooperate with the reception supervisor to print, copy and write some documents.

7. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk.

8. Keep the front desk area clean and tidy, and carry out daily maintenance and maintenance of newspapers, magazines and bonsai plants in this area.

9. Implement the company's attendance system, be responsible for summarizing employee attendance, going out to register, and supervising employees to swipe their cards.

10. Responsible for booking air tickets, train tickets, guest rooms, etc. For employees on business trips, register the itinerary and contact information of business trips.

1 1. Report all kinds of problems in the work in time and put forward suggestions for improvement.

12. Complete other or temporary work assigned by the leaders.

Responsibilities of the receptionist 12 1. Familiar with hotel room product knowledge and sales policy.

2, according to the working procedures and standards of this position, to ensure the provision of quality services.

3. According to the reservation and guest requirements, assign rooms and check-in procedures for guests.

4, for the guests to change rooms, extra beds, late check-out and other procedures.

5. Be responsible for recording all the expenses of the guest room.

6. Provide safe deposit box service for guests according to hotel service standards and service procedures.

7. Master the room situation on duty and the housing situation of various important guests, meetings and teams.

8. Provide foreign currency exchange services for guests.

9, according to the hotel service procedures for the guests to check out, to ensure that the guests pay accurately.

10, know the correct cash payment, credit card, check, foreign currency, transfer and other related processes.

1 1. Report the guest's complaints and opinions about the hotel to the superior.

12. Report any abnormal events to the superior in time.

13. Keep sensitive policies of the hotel and personal information of guests.

14. Keep the maintenance work area highly clean and tidy.

15. Complete other tasks assigned by superiors.

Responsibilities of the receptionist 13 1. Establish good communication with customers, and complete the consultation, evaluation and settlement of vehicles coming to the store for maintenance according to the requirements of manufacturers and workflow.

2. Ensure customer satisfaction, actively develop maintenance resources, increase management users and increase after-sales maintenance income. Scope of responsibilities:

1, pick up the car for consultation, learn more about the requirements of maintenance customers, and consult, evaluate and settle the cars that come to the store for maintenance.

2. Arrange repairs and make a list of repairmen to enter the factory for maintenance.

3. Out-of-stock orders, parts of maintenance vehicle out-of-stock orders.

4, repair settlement, according to the actual content of the repair card to make a statement.

5. Answer the rescue call and carefully record the customer information and vehicle conditions.

6. Arrange rescue vehicles and personnel as soon as possible, and report to the superior for coordination when necessary.

7. Recover the rescue expenses, and ensure that the rescue documents are complete and the expenses are recovered in time.

8. Keep abreast of the maintenance progress of vehicles entering the store and provide customers with the latest maintenance situation in time.

9. Properly answer and solve various questions raised by customers, and establish a good relationship with customers.

L0。 Maintain and control the settlement of maintenance vehicles.

Responsibilities of the receptionist 14 1. Responsible for driving school reception, telephone consultation and answering, recording messages and conveying them in time;

2. On-site consultation of student registration, and management of student registration, information entry and filing;

3. Assist the examiners to complete the students' exam appointment arrangement and related work;

4. Complete other tasks assigned by the superior supervisor.

Responsibilities of the receptionist 15 1. Grasp the guest's situation, accept the guest's reservation, and notify the relevant responsible departments to arrange the waiter to stay at the table.

2. Warmly welcome the guests, guide them to the right seats, help them give up their seats, and remember the names and titles of regular customers and VIPs.

When the restaurant is full, politely explain to the guests and advise them to wait. At the same time, register the guest's name and room number in the record book, or recommend the guest to eat in other restaurants in the hotel.

4. When dining, politely refuse non-dining guests to visit the restaurant and disheveled guests to eat in the restaurant.

5. Answer all questions raised by the guests, collect their opinions and complaints, and report to the foreman in time.

6. Participate in pre-meal preparation and post-meal finishing work, and do a good job in cleaning and hygiene.

7, do a good job in catering, operating income statistics and shift work.

8. Participate in various training activities organized by the restaurant and catering department.

9. Consciously abide by the rules and regulations of the hotel.

10, complete other tasks assigned by the manager.

Responsibilities of the receptionist 16 1. Visitor arrangement and reception

(1) is responsible for answering front desk calls and receiving visiting customers.

(2) Responsible for interview arrangement and interview notice, receive interviewers, timely and accurately inform interviewers, and do a good job in reception.

2. Office management

(1) Send and receive daily letters

(2) Maintain the daily office environment, be responsible for docking with the property, and assist in arranging the staff station.

(3) Responsible for the daily management and assessment of office cleaning.

(4) Assist new employees to join the job, arrange seats, prepare office supplies packages, distribute and manage access cards, badge cards and desk cards.

(5) Procurement, daily supplement and management of office supplies, food and books.

(6) Management and optimization of administrative procurement suppliers

(7) Assist in handling expense reimbursement, payment of various administrative expenses and control of administrative budget.

(8) Assist in implementing relevant administrative policies and managing administrative documents.

3. Staff management

(1) Arrange employees to travel, including air tickets and hotel reservations.

(2) Assist employees to apply for business visas.

(3) Production of printed matter such as business cards and certificates.

(4) Assist in organizing employee activities, including birthday parties and league building activities.

(5) Assist the Human Resources Department in interview invitation and conference room reservation.

(6) Complete other tasks assigned by the superior supervisor.

Responsibilities of the receptionist 17 1. Answer phone calls, receive faxes, record information, transfer calls or record information as required to ensure timeliness and accuracy.

2. Receive, register and guide the visiting guests, arrange the negotiation place, and inform the interviewee in time. Irrelevant personnel, door-to-door sales promotion and unreasonable troubles should be turned away.

3. Keep the meeting room clean and tidy, and show the good image of the company.

4. Responsible for the company's express delivery, letters, parcels, records, etc., and update the address book;

5. Be responsible for the use and management of copying, faxing and printing equipment, and use it rationally to reduce material consumption.

6. Cooperate with the recruitment of administrative personnel.

7. Responsible for ordering and managing the company's drinking water.

8. Assist the personnel department to contact and handle social security matters according to company regulations;

9. Responsible for the procurement, storage, distribution, registration and inventory of all kinds of office supplies, regularly count the demand of low-value consumables of office supplies in various departments to ensure timely supply, regularly summarize and inventory the company's fixed assets, and prepare the inventory report of fixed assets;

10, to assist the government in supporting fund application, qualification certificate application, change, annual inspection and review;

1 1. Assist the company to coordinate the relationship with government functional departments (including the Administration for Industry and Commerce, social insurance companies, etc.). Ensure the accessibility of government decrees;

12, assist the superior to complete the daily work and complete the affairs assigned by the superior.

Responsibilities of the receptionist 18 1. Assist the manager of the front desk department to do the daily reception work, preside over the overall work of the front desk shift, create a harmonious working atmosphere and reduce the friction in the working environment.

2. Directly supervise the escort service, ensure the implementation of service procedures, supervise the inquiry service and meet the requirements of the guests.

3. Master the reservation and guest situation of the day, and maximize the sales of instant rooms according to the arrival and departure guest list of the day.

4, responsible for the preparation of staff scheduling, reasonable arrangement of subordinate work, management, deployment of various consumables used by the department, strictly control the cost, timely convey the instructions of the front office manager.

5. Attend the supervisor's regular meeting, keep abreast of the employees' ideological trends and report to the department manager, and inspect and supervise the employees' gfd, labor discipline, smiling service, polite language and work efficiency.

6, responsible for the safety and fire control work of the inspection department, responsible for arranging the reception of important guests and the implementation and inspection of important news, responsible for checking the accuracy of all reports in the front office.

7. Make a training plan, organize its implementation, fairly evaluate the work of subordinates, and make weekly work records.

8. Participate in the reception work at the front desk, effectively solve the guest complaints and related problems in this department, and coordinate and contact with relevant departments.

9. Keep close contact with the assistant manager in the lobby and the cashier.

Responsibilities of reception post at the front desk 19 (1) All visiting customers should smile and get up to serve according to bi standard;

(2) Be responsible for answering customer calls, collecting, recording and accepting all kinds of customer demands, and ensuring to respond to customer demands within 20 minutes;

(3) Providing various consulting services for business households/tenants;

(4) Responsible for collecting, sorting and uploading customer information;

(5) Responsible for the daily management and inventory of materials at the front desk;

(6) Handling, updating and cancellation of smart cards;

(7) Be responsible for the monthly maintenance report of business households/tenants and the statistics of paid service fees.

Responsibilities of front desk reception. Responsible for reception at the front desk.

1. 1 is responsible for answering or transferring incoming calls.

1.2 Responsible for the reception, registration and guidance of visitors entering the company office.

1.3 is responsible for the classification, distribution, recovery and management of guest cards.

Second, the office daily order management

2. 1 Responsible for receiving, registering and transferring the company's express delivery.

2.2 Be responsible for the management of meeting room equipment and site sanitation, and consult the use of office equipment in the meeting room.

2.3 Responsible for the inventory management and inventory management of office supplies.

2.4 Keep the fixed assets, such as projectors, teleconference equipment, dv equipment and cameras, and assist in the physical inventory of the fixed assets in ifc office.

2.5 Check the video cable, and be responsible for assisting the maintenance of the office area.

2.6 Be responsible for potted plants and sanitary management in the front desk office area, and keep the front desk area clean and tidy.

2.7 Responsible for property docking and corresponding energy data statistics.

Third, the staff service details

3. 1 Responsible for the procurement, distribution and record management of office supplies.

3.2 Responsible for the procurement and statistics of drinking water, tea and coffee.

3.3 Be responsible for publishing the monthly employee seat extension map and assisting in arranging the seating behavior and extension number of new employees.

3.4 Responsible for the management of newspapers, magazines and reading rooms in public areas.

3.5 Be responsible for the management of the company's medicine cabinet.

3.6 Responsible for the management of filing cabinets.

Four. Administrative business support

4. 1 Responsible for printing business customization.

4.2 Cooperate to complete the fire protection training for employees.

4.3 Other department leaders shall assist in relevant matters.

Good English reading and writing skills, proficient in using office software.

Responsibilities of receptionist 2 1 1. Visiting reception, including offering seats for customers, handing tea, consulting customers' visiting intentions and registering customers' visiting. (Fill in the "Customer Visit Registration Form") After the customer leaves, he is responsible for cleaning up the health of the negotiation table. Supervise the attendance of all employees, and do not punch in. Once found, they will be punished.

2. Responsible for arranging the reception of designers for customers who come to consult and decorate. When introducing designers to customers, we should briefly introduce designers.

3. Pay a return visit to the customers who have signed with our company. During the construction period, it shall be tracked at least twice to understand the customers' views on the construction service and report the tracking records to the company manager.

4. Call back the completed customers. In principle, pay a quarterly visit during the warranty period, fill in the after-sales service record form of completed customers, give feedback to the engineering department in time for the problems reflected by customers, and urge the engineering department to guarantee the projects that need warranty. And timely report the maintenance situation of the engineering department to the company manager.

5. Provide services for non-decoration customers and introduce them to all departments in time.

6, answer the phone, with sincere sweet voice and professional terminology, reflect the good image of the company.

7. The company holds various meetings. As long as you attend, you should keep the meeting minutes, arrange them after the meeting and send them to the general manager for approval, and then to the relevant departments.

The duty of the reception post at the front desk is 22 1, responsible for the registration, reception and introduction of visitors and guests, and should shut out irrelevant personnel or assist the security guard in handling them;

2. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information;

3. Responsible for assisting the service reception of the company club;

4, responsible for the daily management of newspapers, magazines and bonsai plants in the public * * * area;

5. Responsible for the inventory, application and procurement of office supplies;

6. Be responsible for the management of the company's vehicle keys, and do a good job in the registration of vehicle receiving and dispatching related materials;

7. Assist in daily administrative work and other work assigned by leaders;

8. Formulation of office warm tips;

Front desk job responsibilities 23 front desk job requirements

1. Familiar with office automation equipment, including computers, printers, fax machines, copiers, projectors, scanners, etc.

2. Good language skills, good Mandarin, and necessary coordination and communication skills.

3. Familiar with the company's document management.

4. Have the necessary English foundation.

5. Honest, dedicated, earnest, responsible, cheerful and enthusiastic.

Front desk work information

1. Responsible for answering the phone, recording messages, transferring calls, and managing the program-controlled telephone switchboard.

2. Responsible for the registration, interview, guidance and service of visitors.

3. Be responsible for preparing attendance reports and summarizing attendance at the end of the month, so as to provide reliable basis for wage accounting.

4. Be responsible for the distribution and delivery of company documents, notices and announcements.

5. Be responsible for the layout of the company's meeting room and the preparation of related meetings.

6. Be responsible for printing, copying and faxing relevant documents of the chairman, general manager and departments.

7. Provide administrative secretarial work such as document entry, printing, copying and mailbox management for employees above the director level.

8. Responsible for the maintenance and management of office equipment, such as photocopiers, printers and fax machines. Responsible for the distribution, registration and statistics of office supplies.

9. Complete other tasks assigned by the leaders.

Responsibilities of the front desk receptionist are 24 1, responsible for booking and booking air tickets; Need to be able to operate e-$ TERM system.

2, responsible for the company's telephone transfer, reception of visitors;

3. Responsible for sending and receiving all kinds of mails and express delivery and expense settlement;

4. Management of office supplies, storage and maintenance of office equipment;

5. Other auxiliary administrative work of the company.

Responsibilities of the receptionist 25 1. Responsible for sorting out and saving the commonly used forms of the company, and supplementing them according to the actual use scenarios.

2. Supervise the daily attendance of employees.

3. Do a good job in material collection and file management.

4. Assist the superior to manage the house safety and provide timely and effective administrative services for other departments.

5. Assist the superior to complete the company's administrative affairs and daily affairs within the department.

6. Prepare the minutes of the meeting before the meeting and sort out the information after the meeting.

7, responsible for the use and management of copying, fax and printing equipment, reasonable use, reduce material consumption.

8. Assist the director to coordinate all departments of the company and make progress in completing the affairs temporarily assigned by the superior.

9, responsible for the inventory of office supplies, completes the registration and filing. And register the receipt, distribution and warehousing of office supplies.

10, answer the phone, receive the fax, transfer the phone or record the information as required to ensure timely and accurate.

1 1, do a good job of reception registration and guidance for visiting guests, and inform the interviewee in time. Selling to irrelevant people, unreasonable, will be rejected.

12, responsible for sending and receiving express letters and parcels of the company.

13, responsible for the monthly statistics of the company's employees' attendance and the filing of attendance data.

14, check the material inventory irregularly, and do a good job in logistics support in time.

15, adhere to the company's cleanliness and hygiene, and show the good image of the company.

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