How to handle property complaints?

First of all, we must find out the actual situation of the complained incident and know the truth.

Then, make it clear in your mind whether the responsible party of the complained event is the property, the complainant or the third party.

If it is the responsibility of the property to finally deal with this matter, you should apologize first, explain the solution and time, and get the understanding of the owner.

If it is the responsibility of the complainant, you should apologize first, and then explain the complainant's responsibility in this incident in a euphemistic tone. Don't make things difficult. The property should give the owner possible support and help.

If the third party is in charge, the property will stabilize the complainant's mood, guide the complainant to understand the situation from the third party, convince him, and let the third party's commitment to correction be recognized by the complainant, which will greatly reduce the complainant's pressure on the property.

Other aspects lie in the tone and attitude of property management. Of course, unreasonable complainants or third parties should not be too accommodating.