How to collect accounts? Talent is fast.

(1) Timely, frequent and vigorous collection is an effective strategy.

Any debt, the longer it is delayed, the more difficult it is to recover. A lot of money is caused by your failure to remind customers in time. Most people want to do their own thing with other people's money, and this kind of psychology is stronger for people who are in debt. Most customers will wait for a reminder before paying. The sooner you are reminded, the sooner you can get paid.

In general, the debtor always returns the money to the creditors who make frequent demands first. Especially when funds are scarce. But instead of calling or asking for money frequently every day, we should remind customers appropriately within a reasonable time according to the signed contract. Too often, it will affect the relationship with customers.

Some people think that debt collection is just calling or chatting with customers every day. In fact, when collecting debts, you must let customers feel your "strength" first, and let debtors feel the pressure. For example, if your enterprise is very competitive in the market, you can make the other party feel the potential pressure by terminating the cooperative relationship between the two parties. Secondly, we should be moderate, and choose different attitudes and collection methods according to the length of the customer's arrears.

(2) Choose the right time and adopt the right way.

Many creditors are often passive because they don't grasp the timing of collection. For example, when to call in a week is worth pondering. Generally speaking, it is better to call in the morning than in the afternoon. Tuesday to Thursday is better than Monday and Friday. Because Mondays are often busy, I will get bored with all kinds of work. On Friday, debtors usually try to postpone the problem until next week.

Make sure you do the right thing at the right time. For example, is the person you are looking for someone who can make decisions? However, it is best not to go directly to the business owner to ask for the account. It is the best choice to find people who can make decisions without spending their own money.

Also, it is important to know what the debtor's weakness is and then prescribe the right medicine. "It takes seven inches to hit a snake", and this principle also applies to collecting money.

(3) Choose the right person to collect the accounts.

Some enterprises let salesmen collect money. And take whether the payment can be recovered as the evaluation standard of its performance. The advantage of this practice is to stimulate the sales staff to collect money. At the same time, it is very convenient for salespeople to collect money because they know the order very well. But this method also has disadvantages, because the salesman always holds a tolerant attitude towards the customer, which leads to the delay of payment. Some enterprises use finance to collect money. They are generally strict, but they don't know much about the situation, and sometimes it will inevitably destroy the relationship with customers. However, not everyone, whether salesman or financial personnel, is suitable to be a cashier.

As a boss, it is an important job to choose the right person to collect accounts. What qualities should the payee have? Mr. Lin believes that a qualified cashier must have basic knowledge of trade, finance and law. Only in this way can he have a correct understanding of the payment for goods, and explain to customers the truth of paying as soon as possible from the aspects of cooperation, credit influence and legal consequences.

Secondly, good expression, communication and improvisation are also needed by cashiers. Customers often put forward various excuses to refuse to pay. Cashiers should have the ability to identify all kinds of excuses, support favorable reasons and refute unreasonable excuses, otherwise they will be easily dismissed by customers' unreasonable excuses. For example, customers usually reply, "We have paid you and the check has been sent." Don't be happy, it may just be an excuse. An experienced cashier might reply, "Thank you. Could you tell me the check number and remittance date? If we don't get it, I'll call you again. "

Cashiers should have strong psychological endurance. Many times, collection is actually a psychological contest between debtors and creditors. In particular, those who encounter malicious arrears are often frightened by the attitude of the other party and give up their efforts to collect money. The payee should keep a supercilious attitude and keep a calm mind. This is much greater than the pressure on the debtor to get angry at will.