How should the owners communicate when the blind area of the residential parking lot scratches the property?

If the owner is scratched in the blind area of the residential parking lot, the property management company can take the following measures to communicate:

1. First of all, the property management company should strengthen communication with the owners to understand the specific situation of the matter. The property management company can ask the owner about the model, color and license plate number of the scraped vehicle, check the monitoring video of the parking lot and determine the specific situation of the scraped vehicle. If the surveillance video can't determine the scratching situation, you can consider taking other adjacent surveillance videos for viewing.

Secondly, the property management company should apologize to the owners and actively provide help. For example, you can provide relevant certification materials for the owner, assist the owner to report the case or report it to the insurance company. At the same time, the property management company can assist the owner to contact the maintenance agency or insurance company in order to repair or claim for compensation for the scraped vehicle.

Finally, property management companies can take corresponding measures to prevent similar incidents from happening again. For example, strengthen the patrol and supervision of parking lots, and timely find and deal with illegal parking or other behaviors that may lead to scratching. In addition, the property company can consider adding warning signs or improving lighting conditions in the parking lot to improve the traffic safety of the parking lot.

It should be noted that the property management company is not the insurance agent or guarantor of the owner, and does not assume the responsibility of vehicle maintenance or compensation. If the owner thinks that the scratch of the vehicle is due to improper management of the property management company or other problems, he can defend his rights through legal channels and demand compensation.