What are the basic etiquette and precautions for property customer service to answer the phone?

1. When answering the phone, use polite expressions, such as "Hello, what can I do for you?" What can I do for you? "Is there anything I can convey?" Wait, if the voice of the customer service staff is gentle, you can use "What can I do for you?" If the voice is rough, you can use "Is there anything I can convey?" If the customer service voice is louder, you can use "Is there anything I can convey?" If necessary, you can say, "What can I do for you?" . 2. Pay attention to 3 when answering the phone. If it's a call from a customer, pay attention to the customer's requirements. If it is a complaint call, listen patiently and explain; If it is a consultation call, answer questions and give customers a clear answer. 4. While answering the phone, record the customer's information, including the customer's name, contact number and address, and record the customer's requirements.