Measures of Gansu Province on Property Management

The services included in the property fee are as follows: the maintenance fee of public property and supporting facilities. Expenditure on public facilities, such as public lighting, fountains, watering grass, etc. Expenditure on purchasing or renting necessary machinery and equipment. Expenditure on property insurance (fire insurance, disaster insurance, etc.). ) and various liability insurance. The cost of garbage cleaning, pool cleaning and disinfection and pest control. The principle of initiative is to take responsibility, which is the cornerstone of other habits. Only when a person dares to assume the responsibility of serving the owners and establish mutual trust with the owners who are in arrears should he always remember that the goal of urging fees is to help the owners sincerely. Property personnel and owners live in the same community, and the relationship between service and service is based on the property contract. At present, the contradictions among property companies, property personnel and owners, such as charging contradiction, parking contradiction and decoration management contradiction, have become obstacles for property personnel to effectively carry out property management and establish good relations with owners. Listen carefully to the questions and clearly point out the difference between what the owner has and what he wants. The key for property managers to form the habit of knowing themselves and knowing each other in the process of serving owners and communicate effectively lies in knowing themselves and knowing each other. An important principle of knowing each other is to communicate with the host with empathetic listening. Using empathy listening method to communicate, we must first understand the owners, reply to the opinions, opinions and demands put forward by the owners, provide a set of action plans for the owners who are in arrears, and ensure that the owners can get the maximum return with the minimum investment risk.

Property fee refers to the fees charged by property owners and users who entrust the property management unit to carry out daily maintenance, repair and transformation of houses, buildings and equipment, public facilities, greening, sanitation, transportation, public security, environment and other facilities related to residents' lives in residential areas.

Legal basis: Article 944 of General Principles of Civil Law of People's Republic of China (PRC), the owner shall pay the property fee to the property service provider as agreed. If the property service provider has provided services in accordance with the agreement and relevant regulations, the owner shall not refuse to pay the property fee on the grounds that he has not accepted or does not need to accept the relevant property services.