Annual personal work summary

Summary is a written material that analyzes and studies the relevant situation at a certain stage and makes instructive experiences, methods and conclusions. It plays a connecting role in our study and work, so we should prepare a summary well. So what is the format of the summary? The following is a summary of my personal work every year, which is for reference only and I hope it will help you.

Annual Personal Work Summary 1 It has been almost two years since I entered xx in 20xx. During this period, I have experienced a lot with you, learned a lot, gained a lot and grew a lot. I am grateful to the leaders for giving me room, faith and guidance for growth, and to my lovely colleagues for their encouragement, help and care for my growth.

In the following year, I participated in 1, 2, 3, 4, 5, 6, 7 and other projects. Involving commercial, office and other building types. Some achievements have been made, but there are still many shortcomings.

First of all, with the help of my colleagues and my own efforts, I improved my professional skills and learned new software such as LUMION. Work habits are constantly being corrected and improved to better meet the needs of work and improve work efficiency. For example, I feel that although I work hard, on the other hand, I am a little stubborn and my work style is not flexible enough; If you can't grasp the main contradiction and prioritize, you will often stick to the details and fall into a dead end. All these have affected my work efficiency more or less, but I am constantly trying to improve and perfect it.

Secondly, under the influence of xx, we try to get rid of the dependence on computers and conceive the scheme through hand-drawn sketches. The sense of scale and feel that has been lost is gradually recovering. However, I saw a clear gap in my program ability. On the one hand, the idea is too naive and not comprehensive enough, which I think is caused by lack of experience; On the other hand, there is a lack of architectural logic and thinking. In fact, as a person who has graduated from architecture for five years and is full of enthusiasm and love for architecture, it is very frustrating to realize this. Without confidence, I am also anxious. I remember xx said that a builder should lay a solid foundation of professional skills in the early stage, and whether he can do a good job in architecture afterwards depends on the builder's personal accomplishment. I quite agree, so I don't think we should aim too high now, we should lay a solid foundation. I will continue to accumulate in my future work, constantly reflect and summarize, listen more, see more, think more and feel more in my life, make more efforts to improve myself and reduce the impact of my shortcomings on my work. Only by working hard on the right path can I be effective, so the direction and method are very important. During my two years working in xx, I joined the team of xx and xx successively, and began to join the team of xx in the second half of 12. No matter which team I am in, I feel that xx is like a big family, and my colleagues have given me a lot of help, encouragement and care. Xx's foresight, rich experience, quaint spirit, meticulous patience and encyclopedia xx, the software can be improved in the new year, and I hope my shortcomings can be improved, and I can make a breakthrough and regain my confidence. For individuals, I hope to improve my professional skills, help my work and take myself to a new level by taking the first-class registered architect exam.

Personal work summary 20xx years is an unusual year. The international environment is unpredictable and the domestic environment is thriving. 20XX is another year for our superstar to break the wind and waves, and it is also the first year for me to go out of society and go to work. Success or failure, pain or happiness, is another taste. In the ten months since I entered Wei Xing, under the influence of Wei Xing culture and with the care and support of the leaders of our branch, I gradually matured and found the right direction.

1) review and analysis

I entered Yiwu branch in Wei Xing on March 5th, 20xx. Although it was only ten months, the enlightened leadership, the enthusiasm of colleagues and the perfect system made me quickly integrate into the team in Wei Xing. I constantly adjust myself and strive to improve myself, both in dealing with people and personal ability, which has been improved to a certain extent. Review and analyze the situation in the past ten months as follows:

I. Ideological aspects

Wei Xing is a listed group company with profound cultural background. When I first entered the company, I was worried and depressed. What kind of job do you think I am suitable for? Where is my future? I often ask myself; As far as the company is concerned, Wei Xing is a large group company with strong local color. Can Wei Xing accept inexperienced people from other places? I wander and worry ...

However, with the continuous understanding of Wei Xing and in-depth contact with Wei Xingren, I am completely relieved. Wei Xing unites people by career, evaluates people by performance, and promotes people by learning. Whether local or foreign, experienced or inexperienced, as long as we are proactive and work hard, Wei Xing has enough platforms for us to ride freely. So let go of the burden, lower the mentality, and devote myself to work and life with a brand-new self.

Sales is a challenging industry, which requires us to have enough courage and confidence, and to have the spirit of "knowing that there are tigers in the mountains and leaning towards the mountains", so when I encounter difficulties, I will never think of giving up, even if I am knocked down, I will not be defeated. However, sales are not as simple as we thought. Some people say that it takes three years to get started in sales, and you can be familiar with all aspects, so you must persist, persist, and persist until the end.

Two. Performance aspect

1. Business status

I entered Yiwu Wei Xing Branch in March, and my first job was a three-month internship. During this period, with the guidance and help, I became familiar with the market environment, understood the sales process of diamond business and learned the skills of communicating with customers. With their support and cooperation with the backstage, I am mainly responsible for the delivery of diamonds and the development of new customers.

The customer stability of rhinestones is very poor, which is a "common problem" in our diamond industry. In xx, the diamond market is also very unstable, with many manufacturers, uneven product quality and falling prices, so we must constantly develop new customers. During this period, we have developed new customers, such as Providence, Meierfa, Xinxin, Siyao, Fluttershy, Xiaoyi, Jialiang, Yang Yang, Han Zixiu, etc., and talked about the customers we have contacted before, such as Ke Biya and Hong Yun. Dig deep into these customers and some old customers, such as Hongyun, who makes claw chain ornaments, and made 260,000 in July; Xinxin makes hair band ornaments, and made 200,000 in August. These customers have great potential. For such key customers, we should focus on breakthroughs and pay more attention to risk control.

Step 2 implement ideas

At different stages, we should strictly implement the ideas of the industry and its branches. July, August and September are the off-season of the jewelry industry. When some models of promotional activities are launched in the factory, we will go to the customers of these models to solve the inventory problem of the factory. 1 1 month, our annual task was basically completed, and the end of the year is approaching. Therefore, it is urgent to urge the payment, and we must do everything possible to recover the payment and reduce the risk. In the company, we should establish a sense of ownership, the company is my home, we should unite with the company, actively implement the company's policy, and ensure the company's interests is to ensure personal interests.

Three. Interpretation and analysis

1. Reasons for achievement

(1) The company has strong leadership and command, and fully trusts us to let us do it.

(2) the supervisor can enhance confidence, fully mobilize everyone's enthusiasm, strengthen the cohesion of the team, let us operate alone, and increase our enthusiasm and sense of accomplishment.

(3) Yiwu's diamond customers are relatively concentrated, with a large market capacity and a certain customer base. (4) Be able to voluntarily escape from customers, communicate with customers in time, and do their best to develop and maintain customers.

2. Thinking behind performance

Of course, there will be many troubles in the work, such as the distribution of goods between different customers, the extraction of payment for goods, and the price collision between different customers. When I first entered Weixing, Yiwu, because of lack of work experience, my understanding of diamond sales was too simplistic, I trusted customers too much, I was eager to make a deal with customers, and I didn't pay attention to controlling risks, which made it difficult for a few customers to withdraw funds and the company lost money.

(1) Before doing business with guests, you should know yourself, know each other's strength and credit standing, and know fairly well.

Basic information of the customer, such as where his factory is, where he comes from, pay attention to his social circle and places he usually goes.

(2) "Those who are close to the ink are black", and customers introduced by customers with bad reputation may also have bad reputation, so pay more attention. In addition, customers also have the psychology of "conformity" by default. If one of the two familiar customers defaults, the other may also appear.

(3) The payment should be collected in time, and it should be settled before the 5th from the beginning, which becomes a habit and a nature. Even if there are special circumstances, it will be our favor.

3. Problems that should be paid attention to in the work

(1) Pay attention to risk control. Before making a new customer, we should make a simple evaluation of the credit and strength of the new customer; When collecting payment, we should put an end to default.

(2) Under the condition of ensuring the basic satisfaction of customers, strive for profits for the company as far as possible, minimize the odd jobs of customers, and try to satisfy customers as much as possible, and will not give a penny to those who harm the interests of the company.

2) Concept and prospect

In 20xx, the external environment of China is more severe, the international environment continues to deteriorate, the export growth is still strong, the world economy is facing recession, the consumption growth will tend to slow down, jewelry is not a necessity, and its consumption will inevitably be greatly reduced. Since then, jewelry enterprises that focus on foreign trade will inevitably face many crises, and our diamonds, as the upstream industry of jewelry industry, will also face severe tests.

However, we can't ignore domestic demand. China has a huge market capacity. At the same time, the government is taking various measures to increase residents' income, and has also introduced various policies to promote the transformation of China's economy from export-oriented to inward-oriented. Yiwu jewelry used to develop mainly in the international market, but paid little attention to the domestic market. So as long as we strengthen the expansion of the domestic market and stabilize the export market, there are still many opportunities in this industry. Therefore, we still have confidence in the market prospect of rhinestones.

1. Objectives and guiding ideology

The year of 20xx is the second year that I joined the work and entered Wei Xing. Through a year of exploration and study, I have mastered certain sales models and skills. In 20xx, I want to skillfully use these models and skills, sum up experience and lessons, find new methods, and do a good job in customer development and maintenance.

2. Work priorities and safeguard measures

(1) Strengthen the maintenance of existing customers. Ensure the basic sales of the customers I am responsible for, such as Providence, Xinxin, Kebiya, Han Zixiu and Yang Yang. Old customers generally have deep feelings and good communication with us. Under the premise of ensuring the company's interests, we will try our best to meet customer needs, deliver goods in time, pay attention to customer trends and feed back customer information in time.

(2) Strive to develop new customers, because customers may be lost at any time, so make sure to develop 3~5 new customers every month.

(3) Strengthen the collection efficiency. In xx years, several customers with difficulty in withdrawing funds will be eliminated, and the newly developed customers should ensure that the payment is in place before 15.

(4) Regularly analyze the customer's current situation and forecast, grasp the customer's trends, and communicate with customers in time. For customers who are doing it, they can prevent their losses, and for customers who are tracking, they can find opportunities to enter.

Looking back on the past and looking forward to the future, xx years later, we can't change our performance, but we can change our thinking, sum up our successful experiences and learn from our failures. I hope that in 2009, with the wise decision of the leaders and our joint efforts, we can create better performance!

Annual Personal Work Summary 3 A year has passed in a blink of an eye. With the care and support of the members of the office team and other comrades, I have diligently and practically completed my job, successfully completed the tasks assigned by the leaders, and improved in all aspects, laying a good foundation for doing a good job in the office. I am a college student. I have been working in xx township for one year, during which I have joys and sorrows, but I am more grateful, because I have not only learned the knowledge, skills and methods related to my work, but also learned how to be a man and how to be a man. This is a valuable life wealth, which will benefit me all my life. So I am working and studying with a grateful heart. Now, I will summarize and summarize my work in the past year. If there is anything wrong, please criticize and correct me.

First, study hard and strive to improve.

Over the past year, we have worked hard to find the right direction, goals and tasks, and keep up with the trend of the times; Then, study hard all kinds of knowledge related to work, so that you can stay behind in your work and be better qualified for the job. Through study and thinking, diligent legs, hands, eyes, brain and mouth have improved ideological quality, moral quality and working ability.

Second, keep your feet on the ground and work hard.

Xx office is a department with complicated work and heavy tasks. As a member of xx office, he shoulders the heavy responsibility of leading assistant, and at the same time, he also takes into account many experts who are in normal operation of the organ. Whether in the work arrangement or in dealing with problems, he should be considerate and independent. These are the unshirkable responsibilities of office staff. Over the past year, we have assisted leaders in establishing and improving various systems, maintaining a good working order and environment, and the management has become more and more standardized. Complete a lot of daily affairs, such as the purchase of office daily necessities, reception, up-and-down communication, internal and external contact, subscription of materials and newspapers, etc. Arrange various affairs reasonably and orderly, which provides an effective guarantee for the normal development of office work. I firmly established the idea that there is no small matter in the office. I do my duty and work hard. The first is to be familiar with your own business and be competent.

After work, I gradually improved my understanding of the investigation and study through all the information I could find, so as to do a good job. Secondly, we should take our work and everything given by our leaders seriously. The office is a bridge for township authorities to give and report information. Doing office work well plays an important role in the normal operation of township work. Therefore, no matter what kind of work, we must adhere to the "six don't let go" in our work. The third is to pay attention to the image. I always pay attention to my manners whether I answer the phone or greet the takeaway, and I don't affect the image of the whole organization because of my mistakes. Insist on being practical, diligent, pragmatic and efficient, constantly self-motivated and self-motivated, always be strict with yourself, consciously maintain the image of the office, do your job efficiently, satisfactorily and properly without any mistakes.

Third, the correct style and correct position.

In my work, I always adhere to the diligent, pragmatic and efficient work style and do a good job seriously. Obey the arrangement of leaders, regardless of gains and losses, and don't pick the weight. We only pay attention to the work, regardless of the thickness of the other party, and strive to do our work well in the least time. Since our work, we have never delayed anything assigned by the leaders. In life, we should adhere to the upright, modest and simple life style, straighten our position, respect leaders, unite with comrades, get along on an equal footing, treat others sincerely, do not follow the trend, do not bully the weak and fear the hard, correctly handle the relationship between the ruler and the degree of getting along with leaders and colleagues, stress principles on major issues, stress style on minor issues, and consciously resist the erosion of decadent ideas.

Fourth, the existing problems

Through one year's work, I also clearly see that I still have many shortcomings, mainly in the following aspects: First, I have not learned and mastered the new policies and regulations. Although the study of political theory has made some progress, it is not deep or wide, and there is still a gap with the work needs under the new situation; Second, the research work is not deep enough and the working methods need to be improved; Third, I am not bold enough in my work. I always change my working methods in the process of continuous learning, but I can't practice and improve in innovation.

These deficiencies, I will strive to improve in the future work, and strive to do a better job. In short, over the past year, I have gained a lot through hard study and continuous exploration. I firmly believe that I can do it well as long as I work hard. After working in the office for a year, I sometimes feel that I have experience or handle things by my own judgment, so there are many problems, which have caused a lot of trouble to the leaders and made me lose face at that time. Finally, with the help of the leader, I solved the problem, only afterwards did I know whether it was my lack of social experience or improper handling. I am determined to improve my quality in my future work, rest and learn more about the philosophy of dealing with others, so that I can surpass myself now.

Annual Personal Work Summary 4 The busy 20xx year is coming to an end. Looking back on the work of the past year, I am deeply touched. Over the past year, with the care and support of leaders at all levels of the company and the active efforts of all employees in the service center, I have gradually matured in the process of discovery, solution and summary, and achieved certain results.

First, improve service quality and standardize butler service.

Since the introduction of "one-on-one butler service", no matter what problems we encounter in our daily work, we can do it without shirking and taking responsibility to the end. Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality. According to records and statistics, while implementing the "one-on-one butler service", training will also be conducted. After the training, conduct on-site simulation and daily inspection such as "smile, greeting and standardization". We rewarded and punished according to the usual results until the end of the month, which greatly improved my service level and was recognized by the owners.

Two, standardize the service process, property management towards specialization

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization. In the daily management of the community, strict checks and inspections were carried out, and it was found that there were illegal operations and decoration in the community. From the perspective of management services, we persuaded in good faith, stopped in time and gave reasonable suggestions, and communicated with relevant departments of the company to formulate corresponding rectification measures, such as building Buddhist temples privately and building sun rooms on the terrace. Once found, we immediately issued a rectification notice to make it immediately rectified.

Third, strengthen training and improve business level.

Professional knowledge is very important for property management personnel. Lack of practical experience. The market environment is gradually formed, and it will take a long time to get on the right track. These objective conditions determine that our employees need to keep learning the laws, regulations and trends of this industry, which is very beneficial to do our work well.

Customer service is the most direct and frequent department dealing with owners. The quality of employees represents the image of the enterprise, so the company has been constantly improving employee training and improving our overall service level. The main contents of our training are:

(1) Conduct etiquette training and standardize gfd. A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced, so as to help the owner solve this problem. The front desk service personnel must stand to serve, and the company leaders should greet the owners when they meet, which not only enhances the image of customer service, but also enhances the image of the whole property management company to a certain extent, highlighting the service nature of the property management company.

(2) Do a good job in professional knowledge training and improve professional skills. In addition to etiquette training, professional knowledge training is the main thing. The company also regularly trains its employees in this field. Mainly combined with laws and regulations such as "xx Management Regulations", "xx Residential Property Management Measures" and "xx Decoration Management Measures", learn relevant legal knowledge, legally solve problems encountered in practice, and make it clear that property management is not always guaranteed, nor is the property management company responsible for everything after paying the property management fee. The company also took some classic cases, and everyone discussed, analyzed and studied each other. A property company had a dispute. We need to constantly learn and accumulate experience in our work.

20xx will be a brand-new year. With the continuous improvement of our service quality and the increase of community owners, the property will move towards higher and stronger goals, and all the staff of customer service will, as always, maintain high work enthusiasm and greet the new year with more full spirit. * * * Strive to write a brand-new and brilliant page for the Yiting Service Center of Vanke Property Company! In 20xx, our work plan is:

First, follow up the situation reflected by the owner in the xx satisfaction survey to improve the occupancy rate of 20xx.

Two, continue to standardize the work process, earnestly implement the responsibilities of each position.

Third, fully cooperate with all departments to do a good job in housing delivery.

Fourth, do a good job in decoration inspection, reasonably arrange relevant personnel to check, find it in time and handle it in time.

Annual Personal Work Summary 5 Time flies, and a tense and fulfilling year has passed. During this year, I worked and studied here, constantly honed my working ability in practice, and greatly improved my professional level. This is inseparable from the help of leaders and everyone's support. Thank you very much!

As a toll collector, I smile and sit in front of the computer, repeating the simple operation of charging once and paying once every day. You don't need high technical content, and you don't have to bear the huge pressure of life trust like doctors in other departments. This may also be the charging work in everyone's eyes. In fact, the job of toll collectors is not only to collect money and ensure accuracy. In any hospital, the toll collector is the window unit, and the toll collector is the first thing patients have to face. The toll collector not only represents the image of the hospital, but also maintains the image of the hospital at all times. A good toll collector will give patients a spring breeze service in the shortest time, and be satisfied with the charges and the hospital. I will summarize and report my work in X years.

First, charging work

In the year of X, there are many trivial things, and my work repeats mechanical work every day as everyone thinks, but I don't simply repeat mechanical work. I am trying my best to serve every patient and establish a good window image. At the same time, we are also promoting these ideas in hospitals. We should not only do superficial things well, but also go deep into them and see the real connotation, so as to improve and do a good job. Under the guidance of finance, study the relevant rules and regulations, carefully study the monthly statement, find out the differences, and carefully analyze the reasons, such as the decrease in outpatient visits, the decrease in registered persons, and the decrease in the income of hospitalized patients. Only by going deep into the work can we find fun and let the work be completed most effectively.

Second, the medical insurance work

Our hospital officially became a designated medical insurance unit in February of X year. Although we had several trainings in related fields before, I was still a little nervous at first. Thanks to the trust and support of hospital leaders and the help of Ban Zhao and Xiao Ni, I gradually understand the medical insurance policy and master the medical insurance knowledge through continuous operation. Medical insurance is not only a simple knowledge acquisition, but also a practical application. Now, when I face every patient, I will first ask, "Do you have medical insurance? Can you reimburse me? " This not only reduces the trouble of patients, but also reduces the trouble of hospitals. The medical insurance of toll collectors, as well as the daily uploading of medical insurance data. In normal work, I will upload the received medical insurance data in time after work. Although the process of outpatient hospitalization of medical insurance patients has been fully mastered, the operation is still slow due to the small number of medical insurance patients, and medical insurance-related operation training will be strengthened in the future.

Third, his system replacement work

In order to meet the requirements of medical insurance, the hospital replaced the new his system from the end of May to the beginning of June in X year. During this period, according to the work arranged by the hospital, I carefully checked the diagnosis and treatment items and service facilities of our hospital, and successfully played my job within the required time. Learn the operation of the new system from R&D personnel and Xiao Ni of his system. Under their guidance, learn and master the work of medical insurance data comparison processing, medical insurance outpatient data interface, medical insurance hospitalization data interface, data import and export processing, etc., and master the charging operation process, outpatient charging, hospitalization and other modules in the shortest time. After the operation of the new system, the hospital attached great importance to the mastery of system operators, not only strengthened our training seriously, but also strictly assessed us. I won the first place in the examination of the hospital twice, and one of them was rewarded by the hospital, which made me more determined in my work and my work level improved continuously.

Since September, our hospital has implemented the excellent staff policy and bonus distribution. It improves the enthusiasm of hospital staff. I am honored to be an excellent employee twice. I am very happy. This means that the affirmation of my work by leaders and colleagues is an honor for me.

Four. 20xx work plan

The year of 20xx is about to turn over, and the footsteps of 20xx are in my ear. The work of 20xx a year has become a thing of the past, and even the best results have turned into clouds. I will work harder in 20xx:

1, further improve service level, reduce errors, ensure service quality and satisfy patients. Patient satisfaction is a compliment to my work.

2. Seriously study medical insurance knowledge, master medical insurance policies, and cooperate with the medical insurance office to make preparations for real-time credit card swiping according to hospital requirements.

3. Strictly abide by the various systems of outpatient charges and hospitalization charges to ensure that the money certificate is consistent; Strengthen communication and cooperation with various departments, make full use of the existing resources of the hospital, serve patients and contribute to the development of the hospital.

Finally, thank you again for your trust, support and care and help in my work and life. This is affirmation and encouragement for my work, and I sincerely thank them! In the future work, I urge leaders and colleagues to correct me. Your criticism and correction are the driving force for my progress. Here I wish our hospital to become a banner of the medical and health system.