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Residential property management measures under the mode of residential property management system
Residential property management system
In order to implement the Regulations on Property Management, standardize property management activities, safeguard the legitimate rights and interests of property management enterprises, owners and users, and create a fresh, clean, civilized and orderly production and living environment, these measures are formulated.
I. Property management enterprises
1. The term "property management" as mentioned in these Measures refers to the maintenance, repair and rectification of the buildings and their supporting facilities, equipment, greening, sanitation, public security and environmental appearance of the property by the property management enterprise under the entrustment of the owners and users, and provides comprehensive paid services to the owners and users.
2. Enterprises engaged in property management shall have independent legal personality, and employees shall obtain professional qualification certificates.
3. When accepting the entrustment, the property management enterprise shall sign a property service contract with the owner and user, which shall include the service scope, management standards, authority, time limit, cost supervision and inspection and liability for breach of contract, etc. And report to the district real estate administrative department for the record.
4. The property management enterprise shall set up a fixed service place, a dedicated telephone, and have full-time staff on duty 24 hours a day to ensure timely service for the owners.
5. Property enterprises should charge by grade, and the price department should set a unified price, and set up a "bulletin board" public charging standard to facilitate the supervision of owners and users.
6. Daily maintenance and emergency treatment. (1) The property management enterprise shall carry out routine maintenance and repair on the main body of the house, water and electricity facilities, drainage facilities, fire-fighting equipment and supporting equipment to ensure the normal operation of the equipment and the safety of living. (2) Timely handle emergencies such as water leakage of upper water pipes, blockage and water leakage of lower water pipes, so as to ensure that the property of owners and users is not damaged.
(3) For the secondary water supply tank, it should be thoroughly cleaned once every quarter or before major festivals, and special personnel should be assigned to take care of it every day to ensure the safe use of water quality.
7. Community greening. The greening of residential areas should be integrated with the surrounding architectural styles. Attention should be paid to proper greening and sketch layout according to different effects, and the key beautification part should be placed in eye-catching places such as the entrance and exit of the community. Property management enterprises should take various forms to publicize and educate owners or users, especially children, so that everyone can care about greening and formulate corresponding greening management regulations.
8. Community health management. Cleaning and cleaning work should be "five fixed", that is, personnel, time, place, task and standard. Cleaning once a day, cleaning all day, the quality should reach "six no" and "six clean". That is, there is no water, no soil, no sundries, no pile leakage, no littering, no human and animal feces. Clean roads, roadsides, sidewalks, rainwater drains, tree pits and walls, and garbage bins.
9. Community safety. Property management enterprises should establish a good working relationship with local public security departments, accept guidance, strive for cooperation, and do a good job in community security management.
10, residential fire protection and fire management occupy the first important position in property management. It is necessary to strengthen publicity, enhance fire awareness, sound the alarm bell, and make unremitting efforts to put fire control work on the important agenda of management.
1 1, vehicle management. Motor vehicles, motorcycles and bicycles in residential areas shall be stored in designated places and managed by property management enterprises.
Second, the owners, housing users
1. Owners and users shall set up owners' committees. Sign service contracts with property management companies to supervise property management activities. Have the right to choose a property management company.
2. Owners and users shall pay property management fees, environmental sanitation fees and operating rooms on time. Owners or users should actively cooperate with the property management department and the environmental sanitation management department and consciously pay various fees according to regulations.
3. Owners and users are not allowed to throw objects at high altitude, change the house layout, fa? ade and internal plane at will, dismantle doors and windows at will, build buildings without permission, set up stalls on the fa? ade to change heating, water supply and drainage facilities, and occupy public land and litter at will; Do not damage flowers, trees, sketches and fitness equipment; Don't scribble in the corridor; Do not store inflammable, explosive and radioactive substances without permission, and discharge toxic and harmful substances; Make noise that interferes with the normal rest of others.
4 property management companies have the right to urge owners and housing users who refuse to pay the fees payable to pay the fees; You can also bring a lawsuit to the court.
5. If the owner, user or property management enterprise violates the property service contract, either party has the right to terminate the contract and may require the other party to bear the liability for breach of contract.
6. If there is a dispute over the use, maintenance and management of the house, the parties may apply to an arbitration institution for arbitration or bring a lawsuit directly to the people's court according to law. Property management in residential quarters involves thousands of households. Doing this work well can solve problems for the government and residents, resolve contradictions in daily life, ensure people to live and work in peace and contentment and ensure social stability. Strive to create a new situation of property management in our district.
Three. The supervisory organ for the implementation of these Measures is the Property Management Department of the Administrative Law Enforcement Bureau of Construction Environmental Protection in XX District, XX City.
Four, these Measures shall come into force as of the date of promulgation.
(The above answers were published on 2015-11-04. Please refer to the actual purchase policy. )
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